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Pella

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5.0

Overall Score

Author: Kalicia Bateman

LAST UPDATED: April 6th, 2022

Pella Corporation was founded by Pete and Lucille Kuyper in 1925 in the small Dutch community of Pella, Iowa. Today, Pella is still owned by the Kuyper family and continues to be a leader in technology and window innovation. Since Pella Corporation became a business, it has been awarded more than 150 product and design patents, which has allowed the company to further improve its services. 

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The Good

  • Lifetime Warranty 
  • Variety of Products and Services 
  • Several Years in Business 

Lifetime Warranty 

Pella Corporation offers a limited lifetime warranty to its customers. The warranty automatically comes with the product when purchased. Receiving a lifetime warranty on the product purchased should give customers confidence in the company they have chosen to do business with. If potential customers have further questions about the lifetime warranty offer with Pella, they may contact the company's customer service team or visit the "Top 10 Warranty Questions" page on its website. 

Variety of Products and Services 

Pella offers multiple products and services in 35 out of 50 states. Even though Pella specializes in window services, the company also offers Insynctive Technology. Pella's Insynctive Technology offers wireless sensors for windows and doors to keep its customers' homes secure and comfortable, as well as motorized blinds and shades to make homes even more functional by allowing customers to control blinds and shades from anywhere in the room with a remote control. 

Several Years in Business 

Pella Corporation has been in business for over 90 years, which means the company and its employees have gained a significant amount of experience in the services provided. 

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The Bad

  • Undisclosed Prices 

Undisclosed Prices 

Unfortunately, Pella doesn’t disclose new window prices on its website, making it difficult for potential customers to discern whether or not the company is a good fit for their needs without taking the time to contact customer service. Interested consumers are encouraged to reach out to Pella for more information on pricing.

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The Bottom Line

If you are looking for a new windows company with decades of experience and a wide variety of products, Pella Corporation may be the company for you. It provides a limited lifetime warranty on all products purchased and also offers doors, blinds, shades, and Insynctive Technology.

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Star Rating

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4.3

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34 Reviews

Review Breakdown

5 grade

56%

4 grade

24%

3 grade

12%

2 grade

9%

1 grade

0%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Helaine Sanford, FL

Pella's products are amazing but if you need service, you are in trouble. I have Pella windows and a sliding glass door. I have never had a problem with the windows and have not needed to call Pella. My sliding glass door was broken twice in 2 years and both times I had to wait months to get a hold of Pella to get them to come out for replacement. Be aware that they are a very good product, but if you need service for the product be aware that you will wait a long time for them to come out and you will have to pay in advance before they will even schedule you for service.

4 years ago

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Mona Schwartz The Bronx, NY

Loved the new windows but was told they don't clean the windows after installation- it wasn't until I tweeted at Pella that someone came back and cleaned the windows that they just installed - really , new windows tht cost thousands and they expected me to get on a ladder / scaffold to clean the windows. Still leaves a "poor initial customer service " feeling.

9 years ago

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Fr. Ron Nuzzi South Bend, IN

Builders and general contractors once thought Pella was a high end product, but recent experiences such as recalls, lawsuits, and class action payouts have made me leery of Pella. It seems that they have had faulty product lines for years now. I know they say it has all been corrected but the reputation damage is done and hard to look past.

5 years ago

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Review Source

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Ron Durfey Pleasant Grove, UT

Really enjoy my Pella windows. These windows were put into my home when I built my home. They have been great and have had no problems. After 10 years I still don't have moisture build up that you sometimes see in windows. These are great windows.

8 years ago