Milgard

I had installed my windows and had several issues with my order including missing pieces and improperly installed items on the windows themselves. I call for service and it took more than six months for them to come out and fix the issues. They kept delaying my service and eveytime the next available appointment was two months later. They were unapologetic and seemed like they could care less about my service. On top of it the screens that were supposed to come with my windows and were incorrect needed to be stained along with the windows. Because of this horrid delay I had to get the windows stained and now have screens that are not stained and will have to pay more to get them stained.

I called for a evaluation of a newly installed window. The contractor said that it didn't slide correctly because it appeared that the wheels were not installed on one of the panels. I passed this information on to Milgard and asked if they could send someone out to inspect and install the wheels. I passed on the information regarding the wheels. When the tech arrived, took the window out, and saw that there were no wheels on the left slider, he said that the wheels were not installed at the factory and that he would have to order them. I now have to wait for the wheels to be shipped, and then call the contractor to install them. I believe the issue could have been resolved if the wheels were ordered and brought with the Milgard Tech first time he came out. The window was installed August 13, 2018. Milgard Tech inspected the window September 18, 2018. The replacement wheels have not arrived as of September 24, 2018.

Well, I am very disappointed with how hard it is to place a service call. I went on the Internet place the call, attached the pictures of the problem window filled out ALL information completely and waited to hear back. It was a couple days when I was contacted by a Milgard asking for information I had already provided on the internet. After this call I waited a couple weeks when I received an email asking for more information and a serial number from the window. Seriously, why wasn't this asked earlier? Once they ad that info, it was another 4 weeks before they couple come out and replace it. Yikes, service isn't their strong suite here in this state.

Everyone's been very polite and professional in their attitudes. I've had a pretty negative experience with the competence of their customer service. I am a general contractor who's been hired to replace my client's French door that was installed in 2007 and has been leaking in the corners causing water damage to the house. I called Milgard's service/warranty department and they sent out a technician to take a look. It is frustrating to not be able to request a time frame the tech will show up. You can request the day, but not a time of day. I work 7-3 and they always scheduled me for a 4-6pm time window, so that was inconvenient. The tech was nice and took measurements to replace the door. The tech did not check with me as to his measurements or the color of the door. The door that showed up some weeks later was the wrong size, the jamb was too deep, and my client would have preferred a different color. See Milgard stopped making the same color door as the old one and chose to have a standard color to use in its stead, but the tech didn't tell me that. So I call Milgard service department back and explain the problem and they say I can cut the jamb down, but turns out the jamb they sent isn't the type that you can cut down or remove the extender strips or whatever. It seemed like the service department didn't know what kind of a door they sent me. That should have clued me in to the next problem. So they send me a new jamb to replace the one they made incorrectly, but it's for a different kind of jamb than the one they sent me, and they send a couple pieces of it in a tube, making it seem like they want me to assume liability for knocking it together and waterproofing it. I call them back and explain the problem, and they send out their senior technician to take a look at the situation. So that's where I am now, spending so much time talking to Milgard and months later and hopefully I get the proper replacement door. It's been a real pain. I wish their people were trained better and could communicate better about their products and amongst themselves. Seems like their computer information systems could use an overhaul too.

Very disappointed in the service I received for a replacement window. Took several weeks just to get someone out to measure the window. The tech that took the measurements said it would take 4 weeks and that someone would call me. To schedule the installation. He left no paperwork for me to follow up on. No one called me to schedule the installation. When I finally tracked down the order, I scheduled the installation for 2 weeks later. The installation day arrived , and the tech came to my door and advised me that the window was”lost”. They had no idea where it was, and that it would have to be re-ordered...another 4 weeks. I received a call from Milgard Customer service (4weeks later) who scheduled the installation for ANOTHER 4 weeks later! Yesterday, (7/19/18), the window was finally installed. My first attempt at getting this entire process started was 2/26/18. Do you think 5 months is a reasonable time for a simple replacement window? BTW the original window seal had broken and had condensation between the glass. This was a warranty replacement. I’m still waiting for a supervisor to return a call , from April, that I placed with customer service.

I had difficulty when asking for a window to be replaced because it was discolored. The replacement was scratched on the inside of the window. Also, I had an operating system that was corroded and asked for a quote. I was told that there was no charge...someone called me twice to make sure that I needed it replaced. When the person came to replace the operating system the first time, he stated it was not under warranty and not even listed on his work order! That was unacceptable. Also, no one from either the place I purchased the windows or Milgard was able to help me until the sales rep called. We went back and forth about what happened before I was offered to have the operating system replaced at no charge because I wrote a negative YELP review! When the person came to replace both the scratched window and the operating system, he stated that he could not replace the operating system because it was corroded...so the lack of effective and professional communication continues! He replaced it without hassel, but the idea that he had no idea that it was to be done and why should have not been.

It took 6 months to finally get my windows replaced. I got my appointment cancelled 3 times on the day of the potential installment. I am not a happy camper! On the better side of things you have a wonderful technician Glen who has been the tech that I have worked with the most. He's great. Very knowledgeable and courteous and a pleasure to have in my home.

The sliding panel of my window was broken when it was received in October of 2017. It took Milgard until MARCH 2018 to replace the panel. This 5 month wait was unreasonable. A new panel should have been shipped out immediately. A “repair” date was set for December, then changed to January, which was then reassigned to March. I did not feel cared for with regard to this warranty issue. Milgard makes great products, but their customer service is abominable.

Our French Doors are a constant source of frustration. We require periodic technician visits for a tune up to make sure they open, close, and lock properly. Whatever the excuse (constant settling of house, really, after 10 years?) they cheerfully perform the service we require without charge.

The 2 service technicians who handled my warranty issue were excellent. The problem I have is my appointment was cancelled 3 TIMES!! Each time it was canceled the day before with the exact same excuse. The glass wasn’t there. I had to take off work a total of 4 TIMES! Totally unacceptable....

Took 7 months to get a screen door for our new house. Not technicians fault. Every month were told door was ordered but always an issue on day of delivery - door not found, Finally got it today.

Customer service sucks!!!!!!!!!!!!!! On hold for over 30 minutes . . . . for real!!!! Girl who answered the phone has a personality likened to cardboard!!! What else do you want to know?

I am still not satisfied with the solution. I had an electric motorized system and now the repair leaves me with a hand cranked system that is incredibly awkward.

The service man dropped a window. It broke. Glass everywhere and damage to our property. We have sent pictures to Jennifer.

Most recent aluminum frame window purchase from Milgard very disappointing.

Response time great, unable to fix problem bc out of warranty