Home Depot Windows

I had a horrible experience with Home Depot windows service. First I paid a deposit and they told me They’ll instal by August or September. They scheduled this for NOVEMBER. My whole house was freezing. Then they brought the wrong windows and not only wrong but broken ones, which supposed to be replaced in a couple of weeks . Almost three months later and haven’t heard from them other than charging my credit card $25.000 that supposed to be charged after completion. This job is not completed. On top the installer left my curtains in a ball on top of the couch when they are 18 foot ceilings and almost impossible fir me to instal them back alone. Zero courtesy. ANY OTHER PLACE WOULD HAVE BEEN BETTER. Not to mention they came to measure 3 times, installed wrong windows at 18 floor so I can open them? What about the simple ones they are cheaper I can’t reach there to open them. A total ripped off the most unprofessional installer and terrible service.

They lied when directly asked if they would use subcontractors. I was very disappointed with Home Depot Installation Services for windows. We were told directly that the installers would appear in Home Depot shirts with HD badges and were HD employees. Instead some non-english speaking guys came without masks. When they were done, HD insisted upon final payment even before scheduling inspection. They failed to schedule the inspection until after the permit expired and then only in response to a bad review. The Installation Manager, Craig, made excuse after excuse and became rude and insulting, belittling me because of my small company before leaving. I will never trust Home Depot to tell me the truth or provide what is promised again.

My experience with Home Depot has been horrible. It took about 6 months for job to be completed !! and for 2 windows the installer came to my house 6 times!! meaning that 6 days I had to take a day off, move everything out of rooms and cover everything with plastic !! 6 times !!! I just could not believe it. They got the window size wrong 3 times !!! and 1 time the sent a person who were not skilled enough to do the project. Funny thing was that one time they brought 1 window with a wrong size instead of 2 windows suggesting that they dont even check the number of the windows let alone the size of windows!. Not to mention that every single time they were at least 2 hours late (they always showed up sometime between 12-3 pm!!). The installers EVERY SINGLE TIME had no idea what the job is and would surprised about what was supposed to be done. I had to call several times to see if someone would show up or not ! The project manager was just non-responsive, I NEVER received an email from him nor any of my calls/texts were returned !!! The sales person was a little better (he would answer my texts one in every 3 texts !!!). There was zero communication from home depot even after those 4 times that they got everything wrong and wasted my time. Nobody even bothered to properly apologize. Every time I was promised that next time they would check everything and make sure the job will be done. But they never did. Nobody seemed to care at all. The project manager even lied to me about sending an email to the installers and explaining the situation. The next day again again the installers came and did not have the necessary material to do the job !! (this one was the 5th time!!). Finally after the 6th visit the job was done. To be fair the last installers who came on 5th and 6th visit were very professional, friendly and seemed to care. Something that I never got from other personnel of home depot. that I interacted during this project. I would like to congratulate home depot for doing something extraordinary: This level of ignorance and incompetency can not easily be achieved!! way to go HD!!

The window quality is ok. I would not call it expensive but definitely not cost friendly. The worst thing is the delay of the whole window project. I made my order back in Oct 2020 and paid in full, but now (March 2022) I am still waiting for the window project to be completed. Home Depot always has excuses like the supply chain issue, but a delay of almost ONE AND HALF YEAR is totally not acceptable no matter what happens to your supply chain.

The day the installers left I was happy but within a few months I noticed defects in workmanship. Caulk shrunk back to allow water to pass the cheap aluminum trim. Trim hides damage to your wood sashes and frames so this is an important issue. Workmanship is supposedly guaranteed for life and I paid Home Depot over $24,000 to replace some windows so felt this should be taken care of and although the service manager said they would take care of it, it has been months since this was reported and still no repairs have been made. They do not honor their warranty.

Just got 3 windows and and 1 slider done because other windows were broken and leaked air. I am sitting next to the window and there is a draft almost as much as the cracked broken windows. Very disappointed not sure if there is anything I can do. Think again before going with Home Depot. The installer was great on the plus side.

Almost one year ago Home Depot installed 3 windows for us , anytime rains water pours inside my house. I have complained 39 times to the service department and more than that local Orange County location. Problem still not resolved. Please think twice before dealing with HD Orange County Windoow installer and sales persons