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U-Haul

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514 User Reviews

Author: Kalicia Bateman

LAST UPDATED: April 18th, 2022

U-Haul Moving Services was co founded in 1945 by  L.S. Shoen and his wife, Anna Mary Carty Shoen. After World War ll this couple recognized the need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis. Today U-Haul trucks and trailers can be rented from over 15,000 independent dealers and more than 1,200 company-owned U-Haul Moving Centers.

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The Good

  • Moving Supplies and Moving Help 
  • One-Way Destination 
  • Low Price on In-Town Moves

Moving Supplies & Moving Help

U-Haul offers multiple moving supplies to make your move simple and easy. Also, U-Hauls is 100 percent buy-back of any unused U-Haul box, with receipt, at any U-Haul center nationwide. Some of the moving supplies U-Haul offers include the following:

  • Boxes
  • Covers and Bags
  • Moving and Lifting Tools
  • Rope and Tie Downs
  • Storage Solutions
  • Tape

If you need extra hands to speed up the process of moving you can request additional moving help:

  • Load/Unload
  • Pack/Unpack
  • Rental Truck Driving
  • Maid Services/Home Cleaning

One-Way Destination

Moving can be stressful and frustrating, especially when you do not have the right equipment to make the move fast and easy. U-haul is determined to help the customers by offering on-way destination moves. The hustle of driving a rented truck to its original location is eliminated by offering a specific drop-off location in the state where you have moved to.

Low Prices on In-Town Moves

U-Haul offers low prices on the moving trucks if you need to use them in the town where you live. Prices start as low as $19.95 with $0.69 per mile, but total cost is based on the size of the truck and how many miles you will be driving. Also, you have the option to pick extended days and miles rates if you need the truck for certain amount of days.

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The Bad

  • High Price on Between-State Moves
  • Restrictions on Ford Explorer

High Prices on Between-State Moves

Even though the prices on the U-Haul trucks are cheap for in-town movers, they are much higher if you need to move to a different state. Depending on where you are moving, the prices can range from $170 to $1,200 on a small truck, and up to $1,900 on the larger trucks.

Restrictions on Ford Explorer

If you decide to use U-Haul as your moving partner, you're required to enter the make, model, and year of the vehicle you'll be using if you'll be towing a trailer. If you say that you'll be towing with a Ford Explorer, you may receive a statement that restricts you from using any of the U-Haul equipment because of the excessive costs in defending lawsuits involving Ford Explorer towing combinations.

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The Bottom Line

U-Haul is a do-it yourself moving service that provides moving vehicles, as well as moving equipment, storage facilities and moving help. To make the process even easier you have the option to drop off the moving trucks in the location where you have moved to, even though you might have picked up that same truck somewhere else. If you are using moving trucks in the same town you live in the prices are affordable and customizable based on the days you need it for; however, if you need to moving trucks to move from one state to another the prices might go up to $1,900. Also, if you own Ford Explorer, you can not use their moving equipment because of the excessive costs in defending lawsuits involving Ford Explorer towing combinations.

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User Reviews

Star Rating

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4.4

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514 Reviews

Review Breakdown

5 grade

61%

4 grade

27%

3 grade

7%

2 grade

2%

1 grade

3%

Sentiment Criteria

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Quality

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Deanna my MVP Seattle, WA

Uhaul is always been a good company, my family and I have used them most my live… that being said, fall of 2018 I fill out their online questionnaire to rent a truck. So their Account Questionnaire thing is hacked , because Then an hour later I got a message from a different moving company.. Movingforward LLC , John J C , that had all my moving information and would move me for half the price because they were already going to take a load there. Had me pay him to an account in another country., I think the Canines Islands Well after they got my stuff in truck , they tripled the price., I said I couldn’t pay it so he stole my stuff, just drove off with it. I wasn’t the only person he has done this to… I wrote an email to uhaul and never heard back.

4 years ago

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Joseph Zajac Hazleton, PA

I've used U-Haul 6 times for moving purposes in my life. I have found them to be very fair and economical with a good variety of truck rental types and sizes. On the plus side their daily rates are very good, however there is a substantial charge for mile if you go a lot of miles in your move. In addition to customer service is pretty much been just average. Overall it's a good choice if you need to move and are willing to pack it up and put it in a truck and unpack it when you get to the new place. I would say the most important thing to remember is to estimate all of the cost from the daily rental, the number of days, the amount of miles and the fuel that you need to put into the vehicle which also must be returned at the same rate. If you do your homework you'll get a fair deal.

4 years ago

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JStel Grand Junction, CO

Make sure you keep your own U-Haul records near Boulder, CO! With three children in college away from home, you can't ask for any better idea than to supply a temporary storage option for their ever changing living situation! From apartment or dorms, you can count on U-Haul to supply you with a box that you may pack, store, and later unpack. The unfortunate part of this service (which we have counted on twice) is that the organization is quite weak in accountability, organization, and service. Our boxes have been lost two times with no record of box number or location of storage. Each time, causing great delay and burden with extremely poor customer service. In a different location (Fort Collins), we rented a truck to move our daughter. Each step of the process went perfectly: convenience, organization, service... excellent!

6 years ago

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Austin Tempe, AZ

Trucks are usually a little older and not as well maintained as other truck rental companies. Uhaul used to be a cheaper option in my book, but it seems as though they have become pretty much the same cost as other places that you can get a better truck from. Never really had any issues with the customer service side of things, only once when I rented a unit and it was not available when I went to pick it up

4 years ago

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Leah Garcia Yuma, AZ

While U-Haul seems to be the biggest and most readily available company when it comes to renting a moving truck, they have a lot of add-ons to the price that end up being a lot more than what was advertised. I know so many family and friends who are having trouble even getting a U-haul to rent (or having it unavailable when it is needed) within the last couple of years.

4 years ago

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Grace Citrus Heights, CA

U-Haul truck rentals are a great service, Without the option to rent a U-Haul, I am sure I would have had to pay a moving company to move only a few pieces of furniture. I like being able to pack my own items, decide when I will move, the route I am going to take. And choose what services I will need . For only a fraction of the price of using a moving company .

4 years ago Edited January 21, 2022

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Cheyanne Osoria Oklahoma City, OK

I like how easy the mobile check out process was. It was pretty fantastic. However, I hated that the truck was somewhat dirty and I was asked to fill up the truck with more gas for a credit. I do not think that is a far thing to ask. Price was affordable but the truck I really wanted was not available.

4 years ago

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RLuff Tucson, AZ

The trucks are worn and tired. They do not repair damage from prevous renters. I am sure they bill them for the damage. You have to take pictures of all damage on the truck when you rent it and then upload them to their server. It takes about a half hour of your time. If you do not, then you are charged for someone else's damage.

4 years ago

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Tammy Bright Lexington, KY

UHaul is my #2 moving truck company. The reason being is their trucks are cheaper than the others, but they are not very clean. The box trucks are usually grimmy. Not a good thing for decent furniture. Very good for short moving distances and worth the money.

4 years ago

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Robyn Haight South Jordan, UT

We had reserved a moving van online. When we got to the location to pick it up it was not there and we had to rent a different size. When we returned the van they said it was dirty and they would charge us for cleaning or I could go sweep it out. I opted to sweep it out. There was literally maybe a 1/2 cup of dirt that I swept out.

4 years ago

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Karen Torino Tallahassee, FL

I used U-Haul to move 45 minutes away from my original home. The truck was fine and everything was great, it was just SO expensive to have workers help out for a couple of hours. It was not worth it and I just begged family members to come help. Like I said though, the truck was great.

4 years ago Edited November 10, 2021

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M N Kaysville, UT

I use U-Haul to get trucks and trailers for local transporting. They are super convenient and don't require a lot of planning. It frustrates me when I decline the insurance, and then they charge me anyway. I haven't had success getting those charges overturned.

6 years ago

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Sarah Russie Clearfield, UT

Not the highest quality, but pretty affordable. Trucks and moving vessels are not always in best condition. Customer service can be sketchy, at times. Wish they used fragrance free methods to keep cabs clean and non-musty, as the stuff they use carm irritate senses a lot

6 years ago

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Juan Beaver, PA

I use U hual because i have to. When I need to move or haul a car they are the only ones around to rent what i need. They never have the equipment i need at the location i request and they make me drive way out of the way for it.

6 years ago

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Sara S Tallahassee, FL

I have used U-Haul only once to transport my car about 8 hours away. The prices they charge to rent their equipment is pretty expensive but they are a trusted brand so it is worth the extra money. They have a lot of options to suite your needs- depending on if you need a small or large transportation vehicle.

6 years ago

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Mildred Dixon Cleveland, OH

Whenever I, family members needed a truck we were always able to find one. However services among different franchises varied. Many times dollies and boxes were unavailable, the trucks were not clean.

4 years ago

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Ron Durfey Orem, UT

UHAUL has been great to rent from. We have moved two times and each time we rented from UHAUL. They are fairly priced and they provide trucks that are clean and well maintained.

4 years ago

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Ryan Vett Chandler, AZ

Rented a trailer for a day when moving to a new apartment. They didn’t require an equipment check of the tow hitch on my vehicle but other than that they were great to deal with.

4 years ago

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Juliann Mecham Managua, MN

I have had mixed experiences with U-Haul rentals. One time I ordered a truck before hand and when I went to go pick it up they didn’t have any available. Other times I did and it worked out great. Mixed feelings.

6 years ago

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chris Francom Houston, TX

The truck was clean and drove fine. The pickup and drop off location was convenient however they didn’t have the size I reserved and charged me more for the bigger truck even though I didn’t want/need the larger truck.

6 years ago

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Chase H Provo, UT

A necessary evil. Wish I had a truck. When you need to move and need the truck though, a good option. Don't buy the extra insurance if you don't need. Chances are, your auto insurance might already cover it.

8 years ago

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James Richards Las Vegas, NV

Used a couple times over the last 25 years. Pretty decent on price just depends on how long u need trucks or service and how fast u move and pack and move yourself.

4 years ago

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Steve Colella Coraopolis, PA

They offer many rental options for different needs. However, they advertise a cheap rate but it is always so expensive once you add all the fees and taxes into the total.

4 years ago

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Yanesezah Fenelon Delray Beach, FL

U-Haul is a good company to rent a truck for moving products. The company is reliable however very expensive. I believe the prices for rental are over priced.

5 years ago

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Ben Borsh ,

The last time I used a U-Haul trailer I blew a tire. I thought this may have been a one off. But, another person I know recently shared a similar experience.

6 years ago

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Mike Gourley Pleasant Grove, UT

When making reservations, trucks still aren’t available when you show up for time. Over booking is a huge problem. Prices are fair compared to competition.

6 years ago

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Simone Harris

Customer service was decent, however, there was little flexibility available for the conditions surrounding renting a vehicle.

5 years ago

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Elijah Wood Anniston, AL

Customer service was not good. People were standing around laughing and talking and not helping customers

4 years ago

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Bella Mee Mobile, AL

I liked dealing with the company due to convince and cheaper prices and deals and they accepted military discount .

4 years ago Edited April 6, 2022

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Karina Aguilar Managua, MN

when we moved we needed a reasonably priced hauling truck and uhaul was able to give us a great deal

6 years ago

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Hunter Brister Norcross, GA

U-Haul is a very reliable company and has great service; however, their trucks are not very nice to ride in.

6 years ago

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Kayla Bountiful, UT

Pretty good value when moving yourself. There for you if you have an issue with their equipment

6 years ago

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Chriz Vernal, UT

Competency low. Customer service low. Unsatisfactory.

8 years ago

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Paul Ashton Hollingworth Plumas Ntl Forest, CA

Great equipment, but the mileage fees are a bit expensive

9 years ago

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Debra G Cannon Largo, FL

I think they are a little pricey, but it made it to where I was going

4 years ago

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Corky Logwood Indianapolis, IN

Service was good had no trouble getting my truck

4 years ago

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Ken Tharp Seattle, WA

They are busy most of the time,and a little spendy .

4 years ago

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