U.S. Bank Logo
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6.5

Overall Score

Author: Kalicia Bateman

LAST UPDATED: March 10th, 2022

Founded in 1929 and headquartered in Minneapolis, Minnesota, U.S. Bank is the fifth-largest bank in the United States today.

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The Good

  • Several Loan Options
  • Competitive Closing Costs
  • Mobile App

Several Loan Options

U.S. Bank offers a number of different loan options, including fixed rate mortgages, adjusted rate mortgages, FHA loans, VA loans, jumbo loans, and construction loans. The company also offers loans for investment and rental properties. Because there are such a wide variety of loans available, U.S. Bank borrowers have the opportunity to choose a loan that will work best for their needs.

Competitive Closing Costs

U.S. Bank charges closing costs of 2 to 5 percent of the total purchase price, which is competitive within the industry.

Mobile App

U.S. Bank provides its borrowers with a mobile app that is compatible with iOS, Android, and Windows devices. Customers can use this app to track and manage their home loan from their smartphone or tablet.

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The Bad

  • Interest Rates
  • Lack of Information

Interest Rates

As of December 2016, for a borrower with excellent credit purchasing a $250,000 home with a $50,000 down payment and a 30-year fixed rate loan from U.S. Bank, the interest rate comes out to be 4.25 percent, which is slightly higher than industry average.

Lack of Information

U.S Bank has not disclosed minimum credit score requirements on its corporate website. Additionally, it is unclear if the company frequently communicates with its borrowers throughout the home loan process.

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The Bottom Line

U.S. Bank offers several loan options, competitive closing costs, and a mobile app. However, U.S. Bank's interest rates are slightly higher than industry average and there are some important pieces of information not disclosed on the company's website.

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Star Rating

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4.4

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22 Reviews

Review Breakdown

5 grade

64%

4 grade

27%

3 grade

0%

2 grade

0%

1 grade

9%

Sentiment Criteria

Value

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Quality

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Service

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Review Source

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G Anniston, AL

This banks mortgage branch is very professional they gave me a decent rate and made payments just how I needed them the only criticism I have is that when I had a question pertaining to my mortgage getting someone on the phone rook a while. Besides that great experience

4 years ago

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George Thomas Hayward, CA

My mortgage officer was responsive and handheld me well through the process. Would have loved a better rate but in the given circumstances, loved the transparency and the handholding with no big surprises.

5 years ago

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Thomas Hullinger Pleasant Grove, UT

Great bank with wonderful service and a sterling reputation that has not been tarnished like some of the other banks out there. Home loans are one of their best products.

8 years ago

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Chef Mike Maucher Ocean City, NJ

Great loan servicing and timely information. Many useful tools and information for managing your account.

4 years ago

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Geno Charlotte, NC

They are very helpful and have a great customer service dept

6 years ago

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Aaron Cooper Spring, TX

Great customer service. Intuitive website

5 years ago