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Bank of America

Is This Your Business?
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6.1

Overall Score

Author: Kalicia Bateman

LAST UPDATED: March 11th, 2022

In terms of assets, Bank of America is the second-largest bank holding in the United States. Its services include checking and savings account management, credit cards, auto loans, investing, and home loans.

Bank of America's home loan options include mortgage loans (fixed-rate mortgages, adjustable-rate mortgages, jumbo loans, FHA loans, and VA loans), mortgage refinancing, and home equity loans. 

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The Good

  • Origination Fee Discount
  • Affordable Loan Solution® Mortgage
  • Low Closing Costs
  • Highly-Rated Mobile App

Origination Fee Discount

Clients who are enrolled in or are eligible to enroll in Bank of America's Preferred Rewards program at the time they apply for a new purchase or refinance loan can get a discount on their origination fee. The discount ranges from $200-$600 depending on the rewards tier. 

Affordable Loan Solution® Mortgage 

Bank of America offers a special mortgage for qualified homebuyers with modest incomes who are unable to make a large down payment. The company offers a competitive fixed-rate loan with a down payment as low as 3% and mortgage insurance is not required. 

Low Closing Costs

Bank of America charges closing costs of 3-4 percent of the total loan amount, which is fairly low when compared to closing costs charged by other home loan companies.

Highly-Rated Mobile App

Bank of America offers a highly-rated mobile app that is compatible with Apple, Android, and Windows devices. Borrowers can use this app to view and manage their home loan, as well as access helpful tools and resources.

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The Bad

  • Undisclosed Information

Undisclosed Information

Bank of America has not disclosed a minimum credit score requirement on its corporate web site, making it difficult for potential borrowers to have an idea of whether or not they have a good chance of qualifying for a home loan. 

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The Bottom Line

Bank of America offers competitive interest rates, low closing costs, and a highly-rated mobile app. Additionally, customers who are enrolled in the company's Preferred Rewards program can benefit from the origination fee discount with a home loans purchase. Our consumer review ratings are mixed, but most customers have positive customer service experiences to report. 

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Star Rating

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3.8

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97 Reviews

Review Breakdown

5 grade

47%

4 grade

21%

3 grade

9%

2 grade

7%

1 grade

15%

Sentiment Criteria

Value

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Quality

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Service

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Larry Hawker Las Vegas, NV

Bank of America is a large bank with plenty of resources. They try to be good at customer service but have a hard time with their own bureaucracy. Not a customer friendly bank. I have had a mortgage with them where the first payment was not credited right. It took nearly 3 years to resolve.

8 years ago

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Party0f7 Macomb, MI

For the most part, Bank of America has been a good mortgage company for my house; however, my father and I have the same first and last names (with different middle names) and although we live in different cities, there have been a few instances where our account information has been sent to the wrong person’s account. This has caused a lot of headache and frustration in terms of billing.

4 years ago Edited October 29, 2021

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Benjamin Taliulu Salt Lake City, UT

I was a paying customer for years, had my mortgage and a personal credit card through them. Never late and always paid in full. I ended up being late one time and was charged a late fee. When I called customer service they didn’t seem to care my past history with them was excellent. They would not take the late charge off. After arguing with the rep for 5min I gave up, paid my bill in full and closed my account. Have not been a customer since.

8 years ago Edited September 14, 2021

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Mary Daniels Westland, MI

When deciding on purchasing a home I was currently with Bank of America. The application process was easy and my questions were answered fully. The application process did not take long and my budget was equated fairly.

4 years ago

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Sharon

Not competitive in their rates and not concerned about customer satisfaction

6 years ago

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MatthewMcGill

They are typical of any company. Friendly and good customer service.

8 years ago

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michelle l pierce Gilbert, AZ

Had a loan with them before, not great service, and hard to get the answers you need.

8 years ago

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J Pena Lexington, KY

Burocracy. They just think about money, not about people.

9 years ago

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Cheryl Linden Cave Creek, AZ

lots of fees; easy accessibility; plenty of atms

8 years ago