Geeks Root

Do not use this company. -It's been 2 months for a website they quoted 2 or 3 weeks. It is still not correct. -They claim to be from Florida or England, however they login into my Instagram and it says it is from Pakistan. -They missed just about every deadline including the very first deadline of mock up of the initial design and did not contact me to say it would be late. -They apologize and say they will never do it again. It happens almost every deadline - I ask for simple revisions like, change the wording, put pictures, link in a new tab and it takes days or weeks to get them done. It takes asking reminding 4 or 5 times before these things get done. -Several times they say the changes have been made and they are not completed when checked. - They tried to charge me the remaining balance and said the site was complete before they even brought me through the site and I was able to test the functions of the site. - When I was going to test the functions the modules didn't work - They said once the site went live, it would cost more money to have them fix it. - It is now two weeks later since they said the WAS DONE and it still doesn't function properly - The basics of a contact form weren't even done. I could not reply to the person filling out the form and the drop down list of US states weren't even in alphabetical order. - 2 times they said the contact form was fixed and it wasn't after I tested it out (now fixed). -the site was riddled with spelling errors -We used basecamp to communicate only after a month went by and I complained about the site not being correct. They said they fired the developer but his name was on basecamp and in the video of a tutorial (which had no sound or verbal directions), I saw the notepad which had the guys name who was supposed to be fired. Then they deleted all communication that was on basecamp without even telling me they were going to do that. A few functions in my contract are not even fulfilled Lies, Threats, and unethical Business Practices Follow Up to my first review. Do not use this company. If you read this and still work with GeekRoots, then you deserve the horrible service you may get. You've been warned. MY Site 8 months still does not function properly. I will need to pay another person to fix all Geeksroot mistakes. Two things in my CONTRACT. They did not provide a- 6 Filters b- Payment integration. 1) 3/11 the manager that worked on my website emails me with threat of law action for posting a review. LOL it's perfectly legal to write a review. 2) 3/14 the owner of the company writes an email apologizing and that I had every right to be frustrated and EXACT QUOTE "would love to have your issues resolved swiftly and of utmost quality as a part of compensation, I would refund all the monies that you have paid over this project to us" (LIE he did not and has not) 3) 3/15 I say thank you and ask for my refund 4) Again it takes 2 whole days to get a response and when I do, The owner tries to BRIBE and offer not a FULL money but ONLY 50% contingent on I take down the review and then will release the rest. (UNETHICAL BUSINESS PRACTICE and AGAINST TRUST PILOT RULES) 5) 3/17 I do not agree and continue to ask for full refund as promised in the first email. The owner doesn't even know my contract of how much money I spent. This incompetent behavior. He didn't research but said he read ALL The communication. Also admits the Threats were wrong. 6) 3/18 I don't hear back and try to reach him on the phone. The employees LIE to me several times with excuses why he can't come to the phone. Also their phone system sometimes goes on auto response and asks for extensions but the employees claim they are not authorized to give direct extensions or the PUBLIC last name of the owner who already has his last name in the email. They have "another employee" with the same first name, however he is not in the directory as well. 7) 3/18 Owner promise like every other deadline missed during the project, that he will contact me in 1.5 hours. 3 and a half hours later I call and surprise he's not there. He does not CALLS BACK. Instead I get an email claiming family emergency. Apologizing. They always apologize but often do not actually DO what they say. 8) 3/18 Email says that he can't (THE OWNER) refund the money (HE PROMISED) but only part. Not even half the money. Claiming I'm using the website. SITE IS NOW CLOSED UNTIL I GET FULL REFUND Yes it Was up and running but I have no clients or workers cause the site isn't functioning properly DUE TO BAD CODING/DESIGN. WHEN I WAS OFFERED FULL MONEY REFUND this was the case. Nothing change from the first email. WHY NOW IS HE NOT OFFERING ME EVEN HALF REFUND. 9) Overall claims he can't refund the credit card I paid with and ask for my BANKING INFO. I do not trust them with my bank info. They are required to refund how I paid. I even offer my paypal which I know they work with because the manager told me they use paypal. 10) I tell them NEVER to contact me again until I see the full refund. They once again TRY TO MAKE THE REFUND CONTINGENT ON TAKING THE REVIEW DOWN. THAT IS AGAINST TRUST PILOT RULES AND HENCE THIS NEW REVIEW. You have been warned...AGAIN.