Founded in 2001, Flagship Merchant Services is a leading provider of credit card processing and payment acceptance solutions for e-commerce based businesses, every type of retail business, and other businesses that require processing services. Flagship Merchant Services has the payment solutions businesses need to accept any type of payment (credit card, debit card, EMV, NFC/contactless) securely and safely, and at a competitive rate.

Continue reading our expert Flagship Merchant Services review or jump straight to Flagship Merchant Services reviews from customers.

Flagship provides 24/7/365 customer service, quality credit card processor equipment, and technical support for all merchant account customers. Each customer also has access to a suite of business management analytics, customer service resources, and self-help for any big or small business through its proprietary customer engagement portal. The company prides itself on maintaining strict PCI compliance and quality customer service to provide merchants with every necessary solution for saving money.

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The Good

Free Statement Analysis
Products and Solutions
No Up-Front Costs

Free Statement Analysis

Flagship Merchant Services welcomes the opportunity to analyze a customer's existing statements and salary figures to uncover any opportunity for potential credit card processing savings. Flagship representatives are also well-versed in all the latest payment processing technologies in and around payments. Its employees will work with each merchant account client to align them with the products and services that help them accomplish their big or small business goals.

From traditional payment processor techniques to a point-of-sale solution to omnichannel, Flagship Merchant Services provides you with a product and customer service focused on ethical practices, PCI compliance, and amplifying the savings opportunities with a merchant account.

Products and Solutions

For traditional payment processing, Flagship offers two different processing structures: Interchange Plus, and a tiered pricing structure with three different rates for debit and credit cards.

The company also has a variety of products and solutions, such as wireless payment processing(allowing you to accept all major credit card and debit card payments whether in-store or out), e-commerce and internet business solutions (allowing you to accept online transactions), and phone/mail order services.

Products and Hardware

Merchant accounts through Flagship gives you a variety of payment acceptance products and hardware to ensure business owners/merchants find the best system for their business:

Credit card processor terminals
Mobile merchant account services
E-commerce
MOTO
Point of sale (Clover Station, Mini, Mobile, and Flex)
Over 200 free and subscription-based apps

Value Added Solutions

Some business management solutions that also add value to what merchants will receive through Flagship include, but are not limited to the following:

Merchant cash advance
Check acceptance
Gift
Loyalty
Reputation management
Advanced business analytics

No Upfront Costs

Flagship understands that upfront costs can be a challenge for a new or existing business looking to accept credit cards, debit cards (whether it's a prepaid debit card or a reloadable debit card), alternative payments, and/or implementing a new point-of-sale business management solution, which is why the company does not have start-up fees. In addition to not having any start-up fees or charges, Flagship also has a variety of equipment offerings that do not require an upfront investment including a free loaner program on terminals and Clover leasing and financing options.

Flagship Merchant Services has one of the largest credit card fraud, chargeback, and loss prevention departments within the credit card processing industry (which gives you, the merchant, the ability to promise your customers with a secure payment gateway). It also offers a thorough and complete enhanced security package, which is designed to help businesses achieve and retain PCI compliance, and also ensure that their customer data is secure.

A business that is PCI compliant will more easily win the trust of its customers. A key element of that service is also $100,000 in breach protection. All of the best merchant service providers devote an incredible amount of time, money, and effort to security services. A quick look at any given company's merchant services reviews will tell potential clients everything they'll need to know.

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The Bad

Excluded Businesses
Limited Information

Excluded Businesses

Flagship Merchant Services does not offer service for the following business types:

Non-retail gun sales
Marijuana-related goods and services
Pornography-related goods and services
Travel
Third-party billing services

Limited Information

Flagship Merchant Services is not entirely transparent on its website. Although the company has posted some of its terms online, it has not published actual numbers regarding the following fees:

Overall pricing model, including annual fee or monthly fee for service
Card transaction fees
POS transaction fees
Processing fee
Credit card terminal costs

While you can reference the sample numbers on our company details sidebar of this page, be aware that rates may vary. The company states that each business owner receives a personalized solution, therefore pricing cannot be determined prior to a consultation. For more information, customers must take the time to contact Flagship Merchant Services.

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The Bottom Line

Flagship Merchant Services has been a merchant service provider and has specialized in credit card payments processing for over a decade and continues to offer stable, professional, and cyber-protected services for both large and small business needs. Whether a merchant chooses a mobile credit card processor, terminal, Clover POS, and/or virtual checkout via the Internet, the ultra-encrypted process is safe and reliable. Many of the company's merchant services reviews attest to its fantastic customer service.

Businesses that choose to obtain a merchant account through Flagship Merchant Services will find that its customers will have virtually unlimited payment options (whether they pay with debit cards online, mobile in-store, or with your average credit card out of store).

One of the company's best features is its month-to-month agreements coupled with no cancellation fees, which is uncommon among merchant service providers, allowing retail, restaurant, and e-commerce businesses the benefit of trying out Flagship's services without the fear of steep fees.

Keep in mind that while sample numbers are provided at the top of this page, your monthly fee and other fees may vary depending on your needs. An application can be filled out directly through the company's website. An online form can also be filled out if you would like a representative to get back to you.

*Certain terms and conditions may apply.

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Call our recommended rep over at Flagship Merchant Services below.

1-(855) 977-3255

Or you can visit Flagship Merchant Services' website.

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User Reviews

Star Rating

3.0

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715 Reviews

Review Breakdown

5 grade

30%

4 grade

16%

3 grade

10%

2 grade

1 grade

36%

Sentiment Criteria

Value

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Quality

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Service

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Verified Customer

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Emily Miller Sedro-Woolley, WA

It's very easy to use, the only problem is if you want to do credit and debit you have to have a certain machine. They sent us the wrong machine and when we called back in and told them they had sent us the wrong machine after we'd already paid for that machine, then they wanted us to pay for another machine so we could process debit cards. I had to fill out a form to process a debit cards and fax it in and I could never get a hold of anyone that they had received the form, so we ended up switching merchants. Customer service could improve by actually make sure that there's someone to call you if you have questions and when you call leave a message get back to people.

8 years ago

Reply from Flagship Merchant Services

Emily, we apologize that we did not meet your service expectations as this is not our standard. Should you require any additional assistance, please contact customer support at or (800) 324-9825 x 1.

Jun. 4th, 2018

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Verified Customer

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Xavier Wrenn

I own an online store, and I need a way to easily process payments seamlessly, without PayPal. I wanted to use a merchant service and I initially found Flagship to be affordable. I think the software and equipment is fine for what it is. It was not good customer service, though, which is actually the reason that I stopped using them. It's really unfortunate. I tried to reach their customer support, and went through a lot of people, got redirected a bunch of times. I had a lot of issues with billing. They they told me up front it would cost fifteen dollars a month, which was fine for my company, but then I was being charged fifteen dollars for chargebacks on top of that. Besides what they actually tell you, there are buried costs; it's a deceitful business practice. I did not have a good experience with Flagship, and I would not recommend it to a friend.

8 years ago

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Verified Customer

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Richmond Bar And Grill El Segundo, CA

I have rated them a 2 because the salesman was very helpful and made my decision to go with Flagship Merchants easy but that is where the helpfulness stopped. You sent the terminal with very little instructions or information. It took several days to many hours on the phone to reprogram the terminal so that it would work. On many occasions at the end of the night when we go through the settlement procedure the print out says settlement failed. I do not know why this is but it keeps us from getting our money for many days. We were told that the funds would take one business day but it takes many days to receive the funds. I have also had trouble getting set up on your ipayment website. When I tried to login it said that I already had an account but I had never signed up for one. So I tried to change my password and it would not let me. I still have not been able to get on my account and have emailed this problem and have never received a reply. I have no idea what all the fees were because I have not received a statement. I am happy that I did not sign a contract and I am looking for another company that is more user friendly and has better customer service.

8 years ago

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Verified Customer

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Nilanj (Nick) Pandya Tustin, CA

I was looking for a new provider of services since I used to use Spark Pay and had to drop it. The equipment is good and the value you get for your money is good too. It's just the service that is bad. They want you to sign up, yes, but they won't answer first time that you run into any problems. They don't respond to their emails either. Just today I sent them one telling them that I'll be canceling my service. They need to get better sales and customer service staff. They need people who will stay in touch with the merchants, even when there are issues. It's not just about signing people up and getting their commission, they need to change their attitude towards their customers to keep them.

8 years ago

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Verified Customer

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Saqib Amjad Jacksonville, FL

They had pretty good reviews and just seemed to be pretty decent, so we signed up with them. In general, customer support and the equipment were good. The software could have all kinds of products and it was all pretty good. The thing is, they don't really take good care of the customer. When I first signed up for a trial period everything seemed to be all good, they gave me something to sign up and get started. Later on I wanted to get a copy of the thing I signed just to know what the rates and terms were and to have it all by writing. I tried calling, but they kept on transferring me between representatives. All I wanted is to have something in paper that told me what my rates were going to be. I didn't want any surprises and for my rates to be jacked up after the trial period ended. In the end I canceled the service and they actually charged me a high cancellation fee for that. I had to go and fight them because I was on my trial period and that shouldn't have happened. They need to change and improve their policy.

8 years ago

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Verified Customer

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Patricia A Grant Olympia, WA

We saw their advertisements and they seemed to be rated as number one in what they did. Since their rates seemed to be lower and most cost effective than the others I went ahead and got it. Customer support is not that great. They throw a whole lot of stuff at you when you sign up and they don't follow up with you. It's almost like a bait and switch, they are very nice and courteous until you actually sign up and start working with them. There's a lot of additional billing they don't tell you about upfront. I had to set up and have a functional website with all my products and everything before I could actually start marking my items and stuff. Every time I build, they bill me differently. I had actually asked them what would be my fee if I didn't have any sales in a month and they gave me a flat rate. But now, I have two $59 fees, plus some monthly fee, my website, etc. Every time you turn around, there's a new fee added. I really can't afford to change things on the website now.

8 years ago

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Verified Customer

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Cathy Howard Owensboro, KY

I had to look up what Flagship Merchant Services was before I answered this. I've had so many different emails with so many different business names since I got the card reader. And I'm assuming #3 should say which subjects apply to your review, you might want to change that. I had an issue with my card reader that was never resolved. They wanted to sign me up for some productivity thing that costs 80 dollars a year. I clicked on it by mistake. It said it needed my urgent attention, so I'm sure a lot of people did it. I'm still not sure if it's been discontinued.

8 years ago

Reply from Flagship Merchant Services

Cathy, we're so sorry for the confusion and the lack of support. Should you have any outstanding issues with the card reader, please contact technical support via email at or by phone at (800) 324-9825 x 2.

Aug. 20th, 2018

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Verified Customer

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Antjuane Sims Los Angeles, CA

I came to Flagship because I needed a merchant for credit cards. The credit card mobile terminals that I've received we're not working properly and I received two different models instead. I would suggest that they improve their customer service training by getting the reps up to speed on keeping the information that they share with costumer consistent.

8 years ago

Reply from Flagship Merchant Services

We're so sorry that this happened. Please email or (800) 324-9825 x 2 if you're continuing to experience any issues with your hardware or software.

Jun. 4th, 2018

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Verified Customer

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James Morgan Blakeslee, PA

I really wasn't able to get the kind of information I needed so it wasn't working out for me. The customer service help with the equipment could not provide me with the information that would allow me to walk a printer up to print a receipt out for the customer. They represented a very low rate and that was attractive to me. I would suggest that they don't misrepresent the amount they charge, it turned out to be quite a bit higher than what their initial sales pitch was. Either the sales people were deceptive or uninformed.

8 years ago

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Verified Customer

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Mike Randall Milton, FL

My customer service rep was helpful, knowledgeable, and answered my questions. But, there was some misinformation about what your range is, my first transaction ended was more than my range and it ended up holding the deposit for 14 days before they released it. I lost a customer because of it. It's not user friendly and I could never get a straight answer on what to use.

8 years ago

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Verified Customer

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Angela Manning Bernalillo, NM

I was looking for a better deal, but it turned out it was costing more. They say that it's a certain amount, and then all of a sudden they start charging more. There were a couple of incidents that I was looking into. For some transactions, they charge a little bit more than others. It wasn't what they said it was going to be; it was sometimes a little bit more.

8 years ago

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Verified Customer

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Elizabeth Hanke Mankato, MN

I just needed a merchant account, but I've had a lot of problems with my reader, and it often takes a long time to walk through. It happens like once a month. They eventually get me through it, but it takes awhile. When I have those problems, I have to use their online booking service instead, so I always have to have a backup because it's not reliable. I think they should make sure the equipment works all the time. I also think it's slightly expensive. When my term's up, I plan to leave.

8 years ago

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Verified Customer

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Justin Santucci Grand Junction, CO

I needed a way to process credit cards, but I never ended up using Flagship before I canceled my account. My sales representative was very misleading. Their salespeople need to be told that when they are trying to sell something to somebody, they've got to be up-front and honest so that the customers know what they're getting, exactly, and how much it's going to cost.

8 years ago

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Verified Customer

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Anonymous Kansas City, KS

I signed up because I needed a cheaper form of credit card scanner, but it ended up not being so. The customer service is moderately helpful, and their credit card scanners are good but I never actually use their internet dashboard. I think that they charge way too much for their services. In a three-month period at the end of last year, I only scanned about $387 worth of credit card purchases, and they withdrew $400 out of my account, because of cash purchases, and fees, and insurances, and other things, so I'm no longer with them.

8 years ago

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Verified Customer

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Michele Walters Driggs, ID

Originally it seemed like Flagship had the best interest rates available at the time. The last time I had an issue, though, I got transferred to like seventy five different departments, and I still don't understand exactly how it works. They need to consolidate the process. As a consumer and a business owner, I don't have time to call seventeen different departments to get something handled.

8 years ago

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Verified Customer

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Mike Lafirst Huntington Beach, CA

Their online marketing was what convinced me to get it. The equipment seems very easy to use and I had no problems with it. I've been running into other problems with them though. They have pulled my credit 3 times and no one can fix it. I've been trying to reach someone for days, but I can never get anyone on the phone. When someone emailed me I tried to call them right back immediately, but I was sent straight to voicemail. They're holding $3000 from me.

8 years ago

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Verified Customer

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David Lee Burlington, NC

I mean in general the service is alright, but I'm getting ready to leave them as a customer. The way the service works just ties up my cash flow. Whenever I charge a card it takes three days for that deposit to actually show up. So if there's a charge on a Thursday I have to wait until Tuesday or Wednesday of the next week for it to show up. That's just terrible. Whenever I've tried to reach out and change things nobody can help me.

8 years ago

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Verified Customer

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Jamie Ramirez Fairfield, CA

I had a fundraiser event that I was running for my friend so we needed a credit card reader. It was just kind of a one time event. In the beginning it was all great. Customer service was really helpful when we got it started. We hooked it up and everything, but unfortunately after that was all over and done the equipment didn't work. We couldn't use it for that one-day event, which was the only reason we needed it. After that we tried to return it, but I couldn't get anybody to help me with that. It was just a huge mess in the end.

8 years ago

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Verified Customer

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Kenneth Brewer Brunswick, GA

I needed a commercial provider and didn't have one, so I got it from them. They have been pretty good so far about responding to my calls and what have you. The equipment works pretty well too, I haven't had any problems with it. I have been very disappointed about the fees that they charge me though. I've gotten charged for different kinds of fees that I have never been charged for with other companies. I'll be switching to a different provider because of that.

8 years ago

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Verified Customer

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mrstones Kennedale, TX

1. two times they called was the first I heard from the Company and did not know who they were, they hung up on me both times when I asked them who they were. I haven't received a monthly statement that I am aware of. 3. Poor communications with me.

8 years ago

Reply from Flagship Merchant Services

Our sincerest apologies. Should you require any additional assistance please email or call us at (800) 324-9825 x 1 ]. We hope that the issues are all resolved.

Aug. 13th, 2018

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Verified Customer

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Brian S.

Their services offered were not convenient or easy to use compared to many other companies that offer similar services. Also, there were many fees that weren't addressed when I first signed on in addition to a continued monthly fee well after I cancelled my services.

8 years ago

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Verified Customer

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Jan Cuccia Cable, WI

The customer service was okay, but I didn't get the information that I really needed from them. I ended up leaving because what I saw and was told during the sign on process did not match what the charge actually ended up being.

8 years ago

Reply from Flagship Merchant Services

Jan, we're sincerely sorry that our sales and service did not meet your expectations. Best of luck!

May. 16th, 2018

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Verified Customer

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Jason Wyatt Calhoun, GA

I would like to be able to export my customer data into my sales automation software, but I don't have access to that information. It's very hard to get ahold of anybody and they are more expensive than other solutions that provide more service than they do.

8 years ago

Reply from Flagship Merchant Services

Jason, I am not sure which solution you have, but if you have Clover you can easily do this. If you would please contact our technical support team, they can assist you. (800) 324-9825 x 2.

May. 16th, 2018

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Verified Customer

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Mayurachat Gulari Ann Arbor, MI

I found them through their ad and after reading their reviews I thought they'd be good. The department I usually call is really good, but there was one department that was extremely rude, and I don't ever want to deal with them again.

8 years ago

Reply from Flagship Merchant Services

We're so sorry to hear that your overall experience has not been positive as it's our goal to ensure that our entire team puts our customers first and delivers exceptional service and support. Should you require any additional assistance please email or (800) 324-9825 x 1.

May. 21st, 2018

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Verified Customer

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Laura

Poor communication from service representative on what was included. Lack of instruction on how to use after I got the reader. Had to call service rep 2-3 times to get answers. Got emails that weren't applicable to the service I bought. Was told by service rep to ignore them.

8 years ago

Reply from Flagship Merchant Services

We sincerely apologize for the poor set-up experience. We continue to make investments in new, dedicate teams and communications to streamline this process for our customers. Should you have any additional challenges with your mobile reader, please contact technical support at (800) 324-9825 x 2. Thank you.

Mar. 27th, 2018

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Verified Customer

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Sharron Trevino San Antonio, TX

I just Googled them and picked them, there was no particular reason for that. Whenever I need to get an answer I have to go through too many departments before I get it. Their access portal is horrible too. It's not really live and it's not up to date with what's happening.

8 years ago

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Verified Customer

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Robert Johns Ruidoso, NM

I googled POS and they came up, so I got it. The software is good, it works like it's supposed to. I've had some problems with switching the bank account that I want them to use though. They have been taking care of that for a while but they should follow through and give me a callback about it.

8 years ago

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Verified Customer

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Whitney Thornton Silverton, OR

It was a little difficult to cancel, and I was unaware of certain fees even though I asked about them. The system works fine, but I think they need to double or triple clarify the kind of fees you're going to be getting. I got a lot of unnecessary and unexplained fees.

8 years ago

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Verified Customer

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Jay Hicks Santa Fe, TX

My motive for signing up for their merchant services was their rate. I can't get their customer service to call me back, though, and their software is average. I recommend that their customer service representatives actually answer the phone and call the customers back. Their detail about the service is not what I needed.

8 years ago

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Verified Customer

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Laura Zufelt Seminole, TX

I didn't really know any other options for this kind of service, but since the previous owner of the business used it I stuck with it. I wish that when I call customer service they wouldn't just hang up on me. It would also be nice if the waiting time wasn't longer than 25 minutes.

8 years ago

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Verified Customer

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Richard Davis Grovetown, GA

I got it since it was reviewed well on the internet. The interface on the pen pad is extremely confusing for my customers though. When they insert the card they get two options, Visa debit and US debit and that is extremely confusing. I'm not happy with that. I haven't really dealt with customer service.

8 years ago

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Verified Customer

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Khloe Indianapolis, IN

They are not clear on their policies and procedures. The sales team is very eager to get you approved, but the risk team usually gives contradictory information from the sales team.

8 years ago

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Verified Customer

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Aandre Bolla Los Angeles, CA

I went with them after I read a review. The software was really hard to use. It ought to be simpler. It was pretty good overall; but it was just too complicated. I wouldn't recommend them.

8 years ago

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Verified Customer

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Urban Veterinary Associates Westmont, IL

Overall delays in getting funds to our account- difficulty reconciling with quickbooks and unknown merchant processing fees through the exchange make the system cumbersome to use

8 years ago

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Verified Customer

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Lynn Hartwell, GA

The information wasn't complete when I signed up and have costs not explained. Too many phone numbers to get to correct person for help. And little help given.

8 years ago

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Verified Customer

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Paul Huachuca City, AZ

Hidden fees not explained thoroughly. I tried calling a few different times and the phone service is temporarily experiencing technical difficulties.

8 years ago

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Verified Customer

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Best Buy Flooring & Design Center Las Vegas, NV

No one got back to me , just high pressure sales but no service and dead silence afterward

8 years ago

Reply from Flagship Merchant Services

We pride ourselves on providing superior customer service and technical support and we're sorry that this was not the service you received. Should you require any additional assistance, please contact customer support at or (800) 324-9825 x 1.

Jun. 4th, 2018

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Verified Customer

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George P

They are all about the sales. Technical support is "non-existent" once the sale was complete.

8 years ago

Reply from Flagship Merchant Services

George, we work diligently to ensure that all of our customers receive the service and support they need, including technical support. We have an experienced in-house team of specialists. If you are still experiencing any issues, please contact or (800) 324-9825 x 2.

May. 29th, 2018

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Verified Customer

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Diesel's home

They were not honest with their pricing. Keep quoting prices and then charging additional feed

8 years ago

Reply from Flagship Merchant Services

We train our representatives to be upfront on all fees and pricing and all fees are also listed clearly in the merchant agreement. Should you have any outstanding concerns, please contact customer support at or (800) 324-9825 x 1.

May. 29th, 2018

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Verified Customer

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bilked customer Española, NM

They signed me up for a service that I never agreed to which cost more than I was making /month.

8 years ago

Reply from Flagship Merchant Services

We're so sorry that we did not meet your service expectations. If there is anything else we can do to assist, please contact us at or (800) 324-9825 x 1 .

May. 16th, 2018

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Verified Customer

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just was not a positive experience overall Middlebury, IN

difficult to deal with; also, several times "extra" fees charged w/out prior notice/consent

8 years ago

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Verified Customer

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Elizabeth Anderson, SC

I can't reach them. I haven't received my product. They don't return my phone calls.

8 years ago

Reply from Flagship Merchant Services

Elizabeth, our sincerest apologies for the delay. If you have not received your hardware, please contact your sales representative or our technical support team at (800) 324-9825 x 2. Thank you.

Mar. 27th, 2018

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Verified Customer

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Canonizado Elyria, OH

During our application process we feel that we were mislead about the processing limits.

8 years ago

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Philip Shaw Des Moines, IA

I talked to Flagship Merchants in March 2018. They Quoted ( for Qualified Cards) me 0.98% + 21 cents per transaction. Non Qualified Cards are 1.98% + 1.98% extra.

8 years ago

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Verified Customer

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Maria Rodicheva Whittier, CA

The software is hard to navigate, but the customer service is a 4/5

8 years ago

Reply from Flagship Merchant Services

Maria, thank you for the positive accolades on our service. If you have any outstanding issues with the software, please contact our technical support team at (800) 324-9825 x 2 for help.

May. 16th, 2018

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Verified Customer

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K & R Enterprises Pittsburg, TX

I never used their service and their rates went through the roof

8 years ago

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Verified Customer

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Vicki S. Raleigh, NC

Hidden fees are way too high for a small business. Under 2k/ month

8 years ago

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Verified Customer

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Jodi

I have been getting the run around regarding my funds getting released to me.

8 years ago

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Verified Customer

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Matt Clive, IA

I have been charged twice in one month, called twice and no return phone call

8 years ago

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Verified Customer

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Blaine Potter Tremonton, UT

I got it to be able to accept credit cards. Overall I guess it's ok.

8 years ago