Name: Flagship Merchant Services
Rating: 3.0

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Verified Customer

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Miguel Rodriguez Deerfield Beach, FL

I'm with Flagship because I receive very effective rate. The system is pretty much the same as the the competition. It does delay a couple of days to to make deposits in your account. I'd like them to have more contact with their customers if they raise the rates, and also to explain or try to improve the the deposits.

8 years ago

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Verified Customer

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Michele Walters Driggs, ID

Originally it seemed like Flagship had the best interest rates available at the time. The last time I had an issue, though, I got transferred to like seventy five different departments, and I still don't understand exactly how it works. They need to consolidate the process. As a consumer and a business owner, I don't have time to call seventeen different departments to get something handled.

8 years ago

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Verified Customer

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Karla Amato Bedford, PA

Message to rep - David - not returned. I had some questions, some maybe he could answer or have referred me to tech support, but he ignored me. Also, it's taking several days for the deposits to arrive in my checking account. Batch done on Feb 7 not deposited into account until Feb. 12. Slows up our business..

8 years ago

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Verified Customer

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nyckhusan

Opening account was easiest step, but to get money earned was hardest step, company has no obligation to notify Customers when money will be released from merchant account to the Bank account, it can take weeks without explanation

8 years ago

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Verified Customer

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Mike Lafirst Huntington Beach, CA

Their online marketing was what convinced me to get it. The equipment seems very easy to use and I had no problems with it. I've been running into other problems with them though. They have pulled my credit 3 times and no one can fix it. I've been trying to reach someone for days, but I can never get anyone on the phone. When someone emailed me I tried to call them right back immediately, but I was sent straight to voicemail. They're holding $3000 from me.

8 years ago

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Verified Customer

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Alberto Perdomo Staten Island, NY

I did some research and Flagship offered the best average in terms of services and rates. Customer support has always been there whenever I needed them. They've been very helpful and always very polite.

8 years ago

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Verified Customer

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Patrick Carey New York, NY

I wanted to try another company, so I switched to them. Things are confusing I don't even know who to call if I need help and I don't know how the equipment works. They should make it all more simple to figure out how to access and work with the software.

8 years ago

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Verified Customer

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Ezekiel Cortez Greeley, CO

I haven't had to use it yet, but I'm looking forward to using it really really soon. The customer service I've received so far has been really good and signing up was a relatively easy process.

8 years ago

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Verified Customer

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Chase Olguin Jacksonville Beach, FL

The person that I talked to convinced me of giving it a try to see how it all went. So far it has been good. Customer support has been good, though I haven't been able to use Flagship to charge for anything yet.

8 years ago

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Verified Customer

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Bill Blackwood Everett, WA

They are just the best, that's why I got it. When you call to sign up, they give you all the instructions you need. The equipment is easy to use, but we do need to get some more information before we can use it.

8 years ago

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Verified Customer

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Ezekiel Moore Kenner, LA

I got it because it was a convenient service. It is sometimes too difficult to get in touch with customer service, they should improve on that. The software is easy to use though.

8 years ago

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Verified Customer

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Luis De Melo

I needed to take cards in my business, so I signed up with them. When I first called they were very good about everything. They answered every question that I had. When I really had an issue though it was really hard to get them to do that. They don't really answer the questions that I ask. The equipment has never failed though.

8 years ago

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Verified Customer

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Aidas Gemskis Lake Zurich, IL

I researched a bunch online and since I liked them I did it, I signed up. Customer support always responds and their system just works. I've had a very positive experience.

8 years ago

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Verified Customer

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Dwayne Ervin Sherman, TX

I went with them since they were superior to others. Customer service has been very prompt and the equipment has been flawless. They've been wonderful.

8 years ago

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Verified Customer

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Renee O'Loughlin Studio City, CA

I went with them since I had used it before with a group that I work with. So far we haven't had any problems with customer support, it has been good.

8 years ago

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Verified Customer

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Beverly Nolan Highlands, TX

I had to handle a lot of money, so it just seemed like a good service to get. It has been good so far, but I've had some problems getting into their website.

8 years ago

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Verified Customer

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David Lee Burlington, NC

I mean in general the service is alright, but I'm getting ready to leave them as a customer. The way the service works just ties up my cash flow. Whenever I charge a card it takes three days for that deposit to actually show up. So if there's a charge on a Thursday I have to wait until Tuesday or Wednesday of the next week for it to show up. That's just terrible. Whenever I've tried to reach out and change things nobody can help me.

8 years ago

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Verified Customer

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Rob Flechaus Mt. Dora, FL

When I got it I was hoping it would have the lower cost. Their customer service is good, though I have to constantly get certified every 3 months or so just to use the thing.

8 years ago

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Verified Customer

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Jamie Ramirez Fairfield, CA

I had a fundraiser event that I was running for my friend so we needed a credit card reader. It was just kind of a one time event. In the beginning it was all great. Customer service was really helpful when we got it started. We hooked it up and everything, but unfortunately after that was all over and done the equipment didn't work. We couldn't use it for that one-day event, which was the only reason we needed it. After that we tried to return it, but I couldn't get anybody to help me with that. It was just a huge mess in the end.

8 years ago

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Verified Customer

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Chase Allen Phoenix, AZ

I got it since I needed to process credit cards and it was supposed to help me do that on mobile. The software and equipment are good, they're user friendly and work most of the time without any issues. Customer service doesn't really return phone calls though. They've also overcharged me every month and I can never get them to tell me why. I thought I would only be charged on a percentage of the sales, but I also get another fee on top of that. It ends up being between one and three hundred dollars a month. I'd like them to actually honor what they say they will do and charge. Otherwise it's a two hundred dollar loss every month in fees.

8 years ago

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Verified Customer

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Marty Packer Adena, OH

We did some research and thought it would be the best option. Customer support has always been available when I call and we've had no problems so far.

8 years ago

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Verified Customer

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Kenneth Brewer Brunswick, GA

I needed a commercial provider and didn't have one, so I got it from them. They have been pretty good so far about responding to my calls and what have you. The equipment works pretty well too, I haven't had any problems with it. I have been very disappointed about the fees that they charge me though. I've gotten charged for different kinds of fees that I have never been charged for with other companies. I'll be switching to a different provider because of that.

8 years ago

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Verified Customer

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Heather Rosta Tempe, AZ

I got it since I needed to save some money. The device is easy to use, but customer service is not all that great. I sent an email about a week ago and I haven't heard back from anybody yet.

8 years ago

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Verified Customer

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Wade Chism Phoenix, AZ

They were the least expensive service that I found. Customer service has been very attentive to our needs and the equipment is easy to use. They're just perfect.

8 years ago

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Verified Customer

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Beverly Gros Gray, LA

I got it because I was moving in and didn't want a contract. I haven't had a whole lot of problems with customer service or with the equipment. It's ok.

8 years ago

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Verified Customer

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Tim Boyd Shelley, ID

I saw it advertised online so I went and gave it a try. I don't think they're perfect, but they have been great to work with. The equipment works well too.

8 years ago

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Verified Customer

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Lynda Jones Las Vegas, NV

My business was expanding and I was using the little square reader at the time. It had higher rates and, since I also wanted something a little more professional, I thought I would jump on with Flagship. I had a horrible experience with them to be honest though. They put me through a horrible experience. It was all just a couple of people in the company, but their procedures were just not good. At first they had to do a lot of checking with my credit and everything before I signed up. After that, I had someone help me do the first transaction to see if it worked. They looked at how the process went and they just didn't like how Flagship did things. This person spoke with them and confirmed that the transaction was done, but they kept the money for 3 weeks without giving it back to me or to the person that did the first transaction. I even spoke with several people, including a banker, and they all confirmed that the transaction had happened, but I just didn't receive the money. I wanted to discontinue the service after all that and about a month later they sent ME a letter saying that they couldn't continue giving me service. I'm a small business, so it was all just unreasonable. I didn't even get a chance to actually use it in the end but it was all just horrible.

8 years ago

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Verified Customer

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Suzie Lopez Sacramento, CA

I was looking for an inexpensive service, so I went with them. Customer support has always given me the help that I look for. As for the software, I haven't really used it much, I haven't really had it for long enough.

8 years ago

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Verified Customer

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Galo Macias Darien, IL

I liked the percentage that they kept from transactions, especially compared to other companies. Unfortunately, there have been quite a few problems that have not gone right. They definitely need to improve their customer service. Still, the equipment is pretty good and I can use it easily.

8 years ago

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Geraldine Sunderlin Amity, OR

While their fees are competitive, their customer service is very good. Although, recently their customer support / technical service went to new cheap headsets which has no noise cancellation feature and the cross-talk is awful when you call them on the phone. I was thinking about changing to a better company, but after reviewing a different company that even the NRA supported, I found out that this other company was middle to low positive ratings. Anyway, Flagship said they will reduce my rates. I am happy about that. Trust but verify. I have never had fraud via Flagship. They deposit my credit card transactions money earned into my account usually within 2 days and send me an text message to my cell phone to verify. Flagship has a strict PCI compliant requirements, which means they are very secure from my point of view. I don't believe that other companies will have a "cheaper" solution. That is hogwash or smoke and mirrors. These other companies just want to tell you whatever you want to hear. For now, I am OK with Flagship.

8 years ago

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Matt Smith Norfolk, VA

Adam N provided outstanding customer service throughout the entire process of joining the Flagship Merchant Team. Due to the nature of my business i was in need of (3) separate merchant accounts, and Adam was able to answer any and all questions that came up through the process. I would highly encourage any new business in need of these services to give Flagship Merchants a chance. Thanks again for the awesome service. Adam N was the deciding factor for me, as it was refreshing to talk to a familiar, knowledgeable voice on the other end of the phone. Great company and Great Service. Sincerely, Matt Smith Owner-Hampton Roads Sports Academy

9 years ago

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Kristen Aycock Atlanta, GA

I have used Flagship Merchant Services for nearly three years and recently needed to add a user to my system. Colleen, my sales representative, handled all of my issues not only with the utmost expertise and helpfulness, but also with a wonderful attitude. She accommodated me patiently, even answering questions dealing with minutia. I'm pleased that you hire such knowledgeable, delightful staff!

10 years ago

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Alan Preston Tampa, FL

Colleen was very helpful in getting us set up for one of my companies SoftFlex.com. They will save us a lot of money on our transaction costs. That is what I expected. I did not expect the help and support received from Colleen. Made it very easy to get done. So easy that I have added a second group a non-profit I work with KidsandCanines.org. Thank you for your help!

10 years ago

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Chelsea Sneed 33647

Terrible in every which way possible. The only time you hear from them is when they are trying to get your business and they tack on many fees. Never had a chance to actually use them because it was difficult to set up the wifi access for the device. I spent well over $2000 in various fees over 7 months. After trying to cancel and confirming it over the phone, I get a call I am in collections months later. No email, no late payment notification, nothing...right to collections. Stay as far away from this wretched company as you can!!

8 years ago

Reply from Flagship Merchant Services

Our sincerest apologies that this was your experience as we strive to exceed service expectations. Should you require any additional assistance please email or call us at (800) 324-9825 x 1.

Sep. 25th, 2018

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Anonymous Boones Mill, VA

Took 2 months for them to set up my merchant account and point of sales account. Then their reader only worked once and was full of errors. When you contact them, there is no communication between the 3 branches of their system. On top of that, they will not let you cancel. No matter how many times you jump through their hoops, you have to stop payment through your bank.

8 years ago

Reply from Flagship Merchant Services

We sincerely apologize as this is not our standard service level. Should you require any additional technical assistance please email or (800) 324-9825 x 2.

Aug. 20th, 2018

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Verified Customer

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Kathy

Their service was real good I really enjoyed the product that I got from them and it's actually going to do really good for my set up for my boots

8 years ago

Reply from Flagship Merchant Services

Thank you for your business Kathy!

Aug. 20th, 2018

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mrstones Kennedale, TX

1. two times they called was the first I heard from the Company and did not know who they were, they hung up on me both times when I asked them who they were. I haven't received a monthly statement that I am aware of. 3. Poor communications with me.

8 years ago

Reply from Flagship Merchant Services

Our sincerest apologies. Should you require any additional assistance please email or call us at (800) 324-9825 x 1 ]. We hope that the issues are all resolved.

Aug. 13th, 2018

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Verified Customer

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Bairo Halo

They respond fast and always have answers for my questions. There's always a solution. It's very user friendly and easy to use.

8 years ago

Reply from Flagship Merchant Services

Thank you for your business.

Aug. 6th, 2018

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Verified Customer

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Marcia

They have been very accommodating with someone who's new to accepting credit cards. They helped me figure out the equipment.

8 years ago

Reply from Flagship Merchant Services

Thank you. We appreciate your business.

Aug. 6th, 2018

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Betty Granger, IN

Every time I've called and needed help, they've been right there and helped or answered questions. It's very easy to use, I have no problem with it.

8 years ago

Reply from Flagship Merchant Services

Betty, thank you for the positive feedback.

Aug. 6th, 2018

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Justin Largo, FL

I shouldn't have decided to sign up with them, because once you do, you try to reach out to them and they don't contact you back. They need to improve on not leaving the customer hanging once they've completed the sale. When you change your information, they hold your fund and that's not good for business. They don't even contact you to tell you why they're holding the fund.

8 years ago

Reply from Flagship Merchant Services

We apologize that we did not meet your service expectations. Should you require any additional assistance, please contact customer support at or (800) 324-9825 x 1.

Aug. 6th, 2018

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Julie Nemeth West Chester, PA

The lady Julie N is not professional. She made 3 times Rate mistakes on my application form. I corrected the rate each time. She confirmed $4.95 customer fee by E-mail, then increased it to $6.95 next day after I signed application form. She was chatting and laughing with some guy when answering my phone call even she couldn't hear my questions as she kept talking to the guy there.

8 years ago

Reply from Flagship Merchant Services

We apologize that we did not meet your service expectations. We do record all calls and we will thoroughly investigate this sales representative as that is not our standard. We work diligently to ensure that all of our fees and pricing is clear from the onset with all new customers and all fees and services are clearly outlined in the merchant agreement. Should you require any additional assistance, please contact customer support at or (800) 324-9825 x 1.

Jun. 15th, 2018

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Anonymous Idaho Springs, CO

They were terrible, they never returned any of my calls I didn't even get to use their system because I didn't know how to start it and nobody would call me back but they were sure to take the money out as quick as possible even though I hadn't even use the program so if I could have given them a zero I would have. Horrible horrible company and I'm pretty sure it's a scam

8 years ago

Reply from Flagship Merchant Services

We sincerely apologize that we did not meet your service expectations as we value each and every customer and strive to make this experience as seamless as possible. We also have in-house customer service and support teams that are closely managed so your comment regarding no return phone calls, etc. is concerning and will be addressed. Should you require any additional assistance, please contact customer support at or (800) 324-9825 x 1.

Jun. 15th, 2018

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Hart Redondo Beach, CA

I had charges on my bill that I didnt understand and all they did was tell me to call the bank. The bank was of no help either. They said they couldn't release any info to me!

8 years ago

Reply from Flagship Merchant Services

We apologize that we did not meet your service expectations. Should you require any additional assistance, please contact customer support at or (800) 324-9825 x 1.

Jun. 4th, 2018

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Bean Cable, WI

I was unable to use their services with our system after verifying that we would (before signing up). When I did receive the cc swiper in the mail, nothing told me what app to download. I don't remember if perhaps customer service was closed or just slow to get back to me but I remember trying to search through apps and google a few times to try to find it.

8 years ago

Reply from Flagship Merchant Services

Our mPOS solution is designed to be super easy, so we're sorry that was not your experience. Should you require any additional assistance, please email or call us (800) 324-9825 x 2.

Jun. 4th, 2018

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Christy Mcgurgan Virginia Beach, VA

I went with Flagship because I thought that it was going to be less expensive than another product. However, customer service was not very supportive nor was it helpful and they didn't tell me all I needed to know to use the product. I needed to be more informed up front about the actual costs. The product can be difficult to use it if your phone has a cover on it. You have to take your phone case off every time you want to swipe the card and that is unrealistic.

8 years ago

Reply from Flagship Merchant Services

Christy, we apologize that we did not meet your service expectations. We work diligently to ensure that all of our fees and pricing is clear from the onset with all new customers and we work to align each customer with a working, simplified payment acceptance solution. Should you require any additional assistance, please contact customer support at or (800) 324-9825 x 1.

Jun. 4th, 2018

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Alexander Crawley Englewood, CO

I came to Flagship because of the variety of different insurance contracts they offer. The customer service there is very efficient and offers quick service.

8 years ago

Reply from Flagship Merchant Services

Thank you for your business Alexander!

Jun. 15th, 2018

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Verified Customer

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Dennis Reisterstown, MD

This product is great and customer service does their job. I bought this product for merchant accounts so I could take payments and donations.

8 years ago

Reply from Flagship Merchant Services

Thank you.

Jun. 4th, 2018

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Verified Customer

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Jamie Snider Pope, MS

I'm very pleased with this company. It has a great product that works fine for my company. I haven't had any troubles with it.

8 years ago

Reply from Flagship Merchant Services

Thank you for your business!

Jun. 4th, 2018

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Michelle Novak Whitewood, SD

They always answered my questions and help me get through what I needed to do. It had good programs that I needed, but I no longer use it.

8 years ago

Reply from Flagship Merchant Services

Thank you for your business Michelle!

Jun. 15th, 2018