Name: Flagship Merchant Services
Rating: 3.0

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Verified Customer

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Amy Dan Carlsbad, CA

I have a vacation rental property, so I thought getting one would be useful. In the end though, I didn't really use it. Since I only have a few transactions in a year, the monthly fee didn't work out well for me. In the end I closed my account with them. The person that I talked to about it all was very helpful though.

8 years ago

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Verified Customer

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Donald Glenshaw, PA

It was very simple to operate and understand. They've done everything as fast as they possibly could. I said I needed it before Wednesday and it was working on Wednesday, they shipped it overnight. They are just the best.

8 years ago

Reply from Flagship Merchant Services

Donald, thank you so much!

Aug. 6th, 2018

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Verified Customer

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John Baltimore, MD

Every time we had a problem or issue I called and they answered right away to help. They're always polite, friendly, and courteous. It's easy to work through, it's self-explanatory I think.

8 years ago

Reply from Flagship Merchant Services

Thanks John! We appreciate your business.

Aug. 6th, 2018

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Mavery Tampa, FL

So far it's pretty good. It's compatible with my software, small and portable, with a really nice design. I just wish they'd be a little bit more clear about the monthly charges and that the representative would send a little more information about what the monthly cost was going to be.

8 years ago

Reply from Flagship Merchant Services

Thank you for your business!

Aug. 6th, 2018

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M.A. Austin, MN

I wish there would have been more paper work with the machine, listing possible small issues. Example, the machine is not printing..possible causes. Or the machine is saying not connected to the ethernet, ( happens often), and how to reset it. ( small things that could be done easily without calling.)

8 years ago

Reply from Flagship Merchant Services

Thank you for your business. We do have both FAQs and video primers on all of our equipment in the Resources section of iAccess, which may be a good tool.

Jun. 4th, 2018

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Verified Customer

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Rafael Jomarron Coral Gables, FL

I did some research and I came to the conclusion that you guys were a perfect fit for our company. We don't use you guys very often but when we do it's always top notch and no complaints. whatsoever including the software.

8 years ago

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William Jones Pittsburgh, PA

I heard good things about the service and the pricing. When you do call customer service, just going through the voicemail is annoying to go through everything. One particular thing on my system pressing certain buttons seems to slow down the process but other than that it all runs pretty well.

8 years ago

Reply from Flagship Merchant Services

Thank you.

Jun. 4th, 2018

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Gustavo Zamayoa Norwalk, CA

I researched which company would be best for me and I chose Flagship. I have called their customer service a couple of times to get materials and got what I needed. I haven't had any problems and I would recommend flagship to my friends.

8 years ago

Reply from Flagship Merchant Services

Thank you.

Jun. 4th, 2018

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Emily Miller Sedro-Woolley, WA

It's very easy to use, the only problem is if you want to do credit and debit you have to have a certain machine. They sent us the wrong machine and when we called back in and told them they had sent us the wrong machine after we'd already paid for that machine, then they wanted us to pay for another machine so we could process debit cards. I had to fill out a form to process a debit cards and fax it in and I could never get a hold of anyone that they had received the form, so we ended up switching merchants. Customer service could improve by actually make sure that there's someone to call you if you have questions and when you call leave a message get back to people.

8 years ago

Reply from Flagship Merchant Services

Emily, we apologize that we did not meet your service expectations as this is not our standard. Should you require any additional assistance, please contact customer support at or (800) 324-9825 x 1.

Jun. 4th, 2018

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Laurie Hurlburt Fort Benton, MT

Customer Service was helpful teaching me how to use the product because I had never used anything like this before. It is a good product, occasionally we have a little trouble with it, but I like it. I hope in the future they will offer a gift card presentation so that people can use the gift card through the company.

8 years ago

Reply from Flagship Merchant Services

Laurie, we do have a gift card offering. Please contact us for more information.

Jun. 15th, 2018

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Dave Tomasetti Denver, NC

Every time I called Flagship they handled any question I had and I 've never any issues with it . I've had some equipment/hardware problems but that's because I couldn't figure out which type of mode to use the modem. A reference guide would be nice and helpful. This company had good ratings when I was searching for credit card companies.

8 years ago

Reply from Flagship Merchant Services

Thank you.

Jun. 4th, 2018

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Marjorie Archer San Dimas, CA

Flagship has always been very responsive anytime I've called in. I'm not very tech savvy and all of those things give me problems anyway but their product is pretty good. I think they could stand a lot of improvement on being forthright and forthcoming with policies.

8 years ago

Reply from Flagship Merchant Services

Thank you for your business Marjorie!

Jun. 15th, 2018

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Verified Customer

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Jay Hollingsworth Painesville, OH

Any time that I have needed customer support my questions have always been answered. Their service works very well and it's very easy to use. There's no downtime or anything.

8 years ago

Reply from Flagship Merchant Services

Thank you Jay!

May. 16th, 2018

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Melinda Kaufman Victor, NY

Most of the time I call in I get a knowledgeable person who is able to help with very technical issues, but once in a while I get someone who doesn't really know how to help. I really like the reports that they do, it's nice having a useful report you can print every month.

8 years ago

Reply from Flagship Merchant Services

Thank you. And, if you have any ongoing issues, please do contact us. Your satisfaction is our priority.

May. 16th, 2018

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Marvin

They set unrealistic guidelines once you sign up to use their services. If your transactions run above their maximum credit rating which by the way is an arbitrary number you are forced to live with it unless you let them review your bank records and financials. They don't base their demands on client historical bona tides but on their own guidelines.

8 years ago

Reply from Flagship Merchant Services

Marvin, we're sorry that you feel that the guidelines set are not meeting your needs. Payments and merchant accounts is a highly regulated and process-driven business and we do not set our own limits. We are provided with guidelines and parameters we must follow according to our sponsor bank. Should you require any additional assistance please email or call us at (800) 324-9825 x 1.

May. 4th, 2018

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Verified Customer

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Nicole Geist Milaca, MN

I got it since they offered a free terminal, though I've discovered that the machine beeps a lot. Still, they're a great company and my customer service representative, Max, is phenomenal.

8 years ago

Reply from Flagship Merchant Services

Nicole, thank you for your business and your accolades for Max. Should you have any additional issues with your terminal, please feel free to contact Technical Support at (800) 324-9825 x 2.

Mar. 27th, 2018

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John Hansen

I didn't know where else to go for what I needed, so I when I saw them advertised on the internet I signed up. The equipment is excellent. They could improve on costumer service though. They are friendly and knowledgeable, but it's not easy to contact them. There's always a long wait time on the phone when you call them.

8 years ago

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Jason Brazier Jacksonville, FL

I went with them because they had the best reviews. When I called them, they answered all of my questions. Their equipment has been good so far too, it's easy to access and use.

8 years ago

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Travis Simet Eau Claire, WI

I found them on the internet and decided to sign up. So far customer service has been fine and I haven't run into any problems. I've gotten all my questions answered. The equipment is quite a bit more user friendly than the last system that I used. They should improve the dashboards on the software though.

8 years ago

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Frank Zhang

I got them because I needed them for my business. They're really good and the equipment is easy to use. They should make the processing period for payments a bit quicker than 24 hours though.

8 years ago

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Joan Mallick Cleveland, OH

I needed a service and they seemed reasonable. So far I've only used it once. It was ok, but not terrific. I do think they need to improve on their customer service. They have not been prompt when getting back to me whenever I need something. I'm actually going to cancel my service because of that, I got something that's significantly cheaper elsewhere.

8 years ago

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Christa Schauf Albuquerque, NM

I had previous experience working with Flagship, so we went with them again. The service is affordable and they're very professional. Everything is working well and I've never had any problems with them.

8 years ago

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Verified Customer

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Brent Dessaint

When I called they were very helpful and their customer service was great, so I figured I'd give it a try. They have answered any concerns that I've had. So far though, I haven't received my machine.

8 years ago

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Jennifer / Jimmy Chow Fairfield, CA

I was not happy with the company I was with, so I searched around and found Flagship. After talking to the guy there I decided to go with it. They need to have better communication across the board. I thought that my transition from one service to the other would be smooth but it hasn't been quite that seamless. When the machine came it wasn't ready to use and set up as I thought it would be. Because of that we're still using the previous company's equipment since we haven't canceled with them yet.

8 years ago

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Ryan Brown

I needed to accept credit cards and they had a lower rate compared to the others I looked at, that's why I got it. The equipment is easy to use so far. The only thing I don't like is the $5 monthly that I have to pay, I mean, lower rates would always be better, but I guess it's ok.

8 years ago

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Derrick Critton Bossier City, LA

I was just searching for something and ran across them. I liked the way they were set up and everything so I went with it. Things have been ok. It has been just a short while since I got it and I haven't even received the machine yet, but I know it's a pretty good service.

8 years ago

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Mike Begum St. Petersburg, FL

I signed up because, as far as I knew, their price was good. Their equipment is ok but it's extremely difficult to contact customer service. I've called them about 20 times already and left a message but I've gotten no callbacks. It's outrageous, the worst customer service I've gotten in a lifetime.

8 years ago

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MC Houston, TX

Wasnt informed what it would take to set up the service on my site. I only did a few transactions and I had to create a separate form. It required Html coding which I would have to hire out. Then when I called for assistance I realize there were 3 party companies involved. When all was said and done I spent way more time on the phone with people I never signed a contract with trying to figure out the system. I didnt like that at all.

8 years ago

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Corey Malczewski

I went with them since they had the lowest percentage from what I saw. I signed up with them just last week and they made everything very quick and explained things thoroughly.

8 years ago

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Larry Poulson Wooster, OH

Flagship met some parameters that other companies did not, and that's kinda what I needed for my business.The system is very easy to use and always accessible. When I signed up initially, the support was great. I have no complaints and no problems with it; and that's why I continue using it. Everything's fine for me.

8 years ago

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Viveen Murray Palm Bay, FL

I was looking for a credit card service, and someone told me about Flagship, so I decided to call. I never can get ahold of someone. I'm never able to understand until I go through three people before I can get someone I can talk to. They're not all bad, but it's just too much of a hassle to get to one person that will want to help me. The system breaks down all the time, and I can't get ahold of anyone to help me. They should have access for their vendors to get ahold of someone, and people who are willing to help when they call for the help.

8 years ago

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Bob Mccormick Palatine, IL

It seems like anytime I called I got a good answer, a correct answer, but I found the website that everything tied to, doing business, was convoluted. You are trying to cover quite a few bases, and that's what makes it convoluted, I guess. If they can make it simpler, that would be good, but it might not be possible. I signed up with them in the first place because I thought the discount rates were appealing.

8 years ago

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Xavier Wrenn

I own an online store, and I need a way to easily process payments seamlessly, without PayPal. I wanted to use a merchant service and I initially found Flagship to be affordable. I think the software and equipment is fine for what it is. It was not good customer service, though, which is actually the reason that I stopped using them. It's really unfortunate. I tried to reach their customer support, and went through a lot of people, got redirected a bunch of times. I had a lot of issues with billing. They they told me up front it would cost fifteen dollars a month, which was fine for my company, but then I was being charged fifteen dollars for chargebacks on top of that. Besides what they actually tell you, there are buried costs; it's a deceitful business practice. I did not have a good experience with Flagship, and I would not recommend it to a friend.

8 years ago

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Mike Rightsell Terre Haute, IN

Flagship was heavily advertised and their rates were good. I've got mixed emotions about their customer support. They have a really poor statement process. They will actually do the fees and everything in the end of the month and then I get the statement like two days later. I'd like to have the statement prior to the end of the month. I know it's petty; but I I never know where I'm at with them at the end of the month.

8 years ago

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Chenelle

Some charges were not upfront discussed. Kind of like the fine print. The sales guy was great during the process and went to shit after we began using the services, it became someone else's job to service is after the sale and I really don't appreciate that especially when he said he's going to follow up and was never heard from again.

8 years ago

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Richmond Bar And Grill El Segundo, CA

I have rated them a 2 because the salesman was very helpful and made my decision to go with Flagship Merchants easy but that is where the helpfulness stopped. You sent the terminal with very little instructions or information. It took several days to many hours on the phone to reprogram the terminal so that it would work. On many occasions at the end of the night when we go through the settlement procedure the print out says settlement failed. I do not know why this is but it keeps us from getting our money for many days. We were told that the funds would take one business day but it takes many days to receive the funds. I have also had trouble getting set up on your ipayment website. When I tried to login it said that I already had an account but I had never signed up for one. So I tried to change my password and it would not let me. I still have not been able to get on my account and have emailed this problem and have never received a reply. I have no idea what all the fees were because I have not received a statement. I am happy that I did not sign a contract and I am looking for another company that is more user friendly and has better customer service.

8 years ago

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Brenda Hernandez Astoria, NY

I was looking for a merchant online and they were like the number 1 company, so I called them. When I was trying to get the service, it was impossible to get a hold of them though. They didn't call to follow up with us and customer service was not very good'They should work on the service for new customers. Still, the equipment is good. The regular machine works just fine and is easy to use.

8 years ago

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Aubrey Sayes Bossier City, LA

The credit card processing company that I was using quit dealing with businesses, so I needed to switch. So far they have been good. Their customer service people stay on top of it all.

8 years ago

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Nilanj (Nick) Pandya Tustin, CA

I was looking for a new provider of services since I used to use Spark Pay and had to drop it. The equipment is good and the value you get for your money is good too. It's just the service that is bad. They want you to sign up, yes, but they won't answer first time that you run into any problems. They don't respond to their emails either. Just today I sent them one telling them that I'll be canceling my service. They need to get better sales and customer service staff. They need people who will stay in touch with the merchants, even when there are issues. It's not just about signing people up and getting their commission, they need to change their attitude towards their customers to keep them.

8 years ago

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Nidia Merino Staten Island, NY

I called them and since the interest rate was good I signed up. I'm fairly new to everything. They have answered whenever I need to call them. Though they should increase their service hours. They should be available 24 hours because right now they won't pick up after a certain time.

8 years ago

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Anonymous Meridian, ID

I got it since it was reasonably priced. Customer support covers the basics when they respond to you. Other than that I haven't started using it since I have to wait for my I.T. guy to come out here and get a special ethernet cable for it.

8 years ago

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Thomas Gould McMinnville, OR

I picked it based on the good reviews it had on different websites. They were very helpful on getting me all set up and making sure that I got through the whole process easily.

8 years ago

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Calvin Hall Milner, GA

They were the first ones I found when looking on the internet. I haven't had the chance to finish setting up my account, but everything has been good so far. Customer service has helped me when I needed them.

8 years ago

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Mark Gregg Colorado Springs, CO

The good reviews on the internet and the good customer service were what helped me decide on it. So far they've been very helpful with any issues I've had and their response time is good. Their system is easy to use too.

8 years ago

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Jospeh Hebert Abbeville, LA

I found them when I looked in Google. They were the first one there so I signed up. Customer service is good, they keep on calling to know how I'm doing and they constantly check up on me. I guess they're a good company.

8 years ago

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Nick Oudie San Antonio, TX

I just found them online and signed up. They have always answered my questions in a timely manner. The software works for me too. I haven't had any problems with it. They should have lower fees though.

8 years ago

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Cathy George Hot Springs, AR

I signed up with them because they were cheaper and had good reviews. The agent that I've talked to has been very helpful so far, though I think they should get more agents on the phone. There doesn't seem to be enough.

8 years ago

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Patrick Tellez Las Cruces, NM

It has been a while since I signed up with them. Originally, it was just something I had done research on and decided to get. Customer service is ok, though sometimes I have to wait a long time on hold before I can talk to someone. In my experience, any issue I've run into with the software has been minor. I've never had any problems with them.

8 years ago

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Fmusick

Some confusion at the beginning. I didn't know what I needed and felt like there was no direction from her. I got one thing and it is basically obsolete (mag tech reader) but she never said anything so I ended up getting something else (verifone 520) and it is good. In the process I had several accounts open with different things being charged. It took a bit but the support system was great in helping me delete one account and get the charges correct.

8 years ago

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Saqib Amjad Jacksonville, FL

They had pretty good reviews and just seemed to be pretty decent, so we signed up with them. In general, customer support and the equipment were good. The software could have all kinds of products and it was all pretty good. The thing is, they don't really take good care of the customer. When I first signed up for a trial period everything seemed to be all good, they gave me something to sign up and get started. Later on I wanted to get a copy of the thing I signed just to know what the rates and terms were and to have it all by writing. I tried calling, but they kept on transferring me between representatives. All I wanted is to have something in paper that told me what my rates were going to be. I didn't want any surprises and for my rates to be jacked up after the trial period ended. In the end I canceled the service and they actually charged me a high cancellation fee for that. I had to go and fight them because I was on my trial period and that shouldn't have happened. They need to change and improve their policy.

8 years ago