Founded in 2001, Flagship Merchant Services is a leading provider of credit card processing and payment acceptance solutions for e-commerce based businesses, every type of retail business, and other businesses that require processing services. Flagship Merchant Services has the payment solutions businesses need to accept any type of payment (credit card, debit card, EMV, NFC/contactless) securely and safely, and at a competitive rate.

Continue reading our expert Flagship Merchant Services review or jump straight to Flagship Merchant Services reviews from customers.

Flagship provides 24/7/365 customer service, quality credit card processor equipment, and technical support for all merchant account customers. Each customer also has access to a suite of business management analytics, customer service resources, and self-help for any big or small business through its proprietary customer engagement portal. The company prides itself on maintaining strict PCI compliance and quality customer service to provide merchants with every necessary solution for saving money.

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The Good

Free Statement Analysis
Products and Solutions
No Up-Front Costs

Free Statement Analysis

Flagship Merchant Services welcomes the opportunity to analyze a customer's existing statements and salary figures to uncover any opportunity for potential credit card processing savings. Flagship representatives are also well-versed in all the latest payment processing technologies in and around payments. Its employees will work with each merchant account client to align them with the products and services that help them accomplish their big or small business goals.

From traditional payment processor techniques to a point-of-sale solution to omnichannel, Flagship Merchant Services provides you with a product and customer service focused on ethical practices, PCI compliance, and amplifying the savings opportunities with a merchant account.

Products and Solutions

For traditional payment processing, Flagship offers two different processing structures: Interchange Plus, and a tiered pricing structure with three different rates for debit and credit cards.

The company also has a variety of products and solutions, such as wireless payment processing(allowing you to accept all major credit card and debit card payments whether in-store or out), e-commerce and internet business solutions (allowing you to accept online transactions), and phone/mail order services.

Products and Hardware

Merchant accounts through Flagship gives you a variety of payment acceptance products and hardware to ensure business owners/merchants find the best system for their business:

Credit card processor terminals
Mobile merchant account services
E-commerce
MOTO
Point of sale (Clover Station, Mini, Mobile, and Flex)
Over 200 free and subscription-based apps

Value Added Solutions

Some business management solutions that also add value to what merchants will receive through Flagship include, but are not limited to the following:

Merchant cash advance
Check acceptance
Gift
Loyalty
Reputation management
Advanced business analytics

No Upfront Costs

Flagship understands that upfront costs can be a challenge for a new or existing business looking to accept credit cards, debit cards (whether it's a prepaid debit card or a reloadable debit card), alternative payments, and/or implementing a new point-of-sale business management solution, which is why the company does not have start-up fees. In addition to not having any start-up fees or charges, Flagship also has a variety of equipment offerings that do not require an upfront investment including a free loaner program on terminals and Clover leasing and financing options.

Flagship Merchant Services has one of the largest credit card fraud, chargeback, and loss prevention departments within the credit card processing industry (which gives you, the merchant, the ability to promise your customers with a secure payment gateway). It also offers a thorough and complete enhanced security package, which is designed to help businesses achieve and retain PCI compliance, and also ensure that their customer data is secure.

A business that is PCI compliant will more easily win the trust of its customers. A key element of that service is also $100,000 in breach protection. All of the best merchant service providers devote an incredible amount of time, money, and effort to security services. A quick look at any given company's merchant services reviews will tell potential clients everything they'll need to know.

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The Bad

Excluded Businesses
Limited Information

Excluded Businesses

Flagship Merchant Services does not offer service for the following business types:

Non-retail gun sales
Marijuana-related goods and services
Pornography-related goods and services
Travel
Third-party billing services

Limited Information

Flagship Merchant Services is not entirely transparent on its website. Although the company has posted some of its terms online, it has not published actual numbers regarding the following fees:

Overall pricing model, including annual fee or monthly fee for service
Card transaction fees
POS transaction fees
Processing fee
Credit card terminal costs

While you can reference the sample numbers on our company details sidebar of this page, be aware that rates may vary. The company states that each business owner receives a personalized solution, therefore pricing cannot be determined prior to a consultation. For more information, customers must take the time to contact Flagship Merchant Services.

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The Bottom Line

Flagship Merchant Services has been a merchant service provider and has specialized in credit card payments processing for over a decade and continues to offer stable, professional, and cyber-protected services for both large and small business needs. Whether a merchant chooses a mobile credit card processor, terminal, Clover POS, and/or virtual checkout via the Internet, the ultra-encrypted process is safe and reliable. Many of the company's merchant services reviews attest to its fantastic customer service.

Businesses that choose to obtain a merchant account through Flagship Merchant Services will find that its customers will have virtually unlimited payment options (whether they pay with debit cards online, mobile in-store, or with your average credit card out of store).

One of the company's best features is its month-to-month agreements coupled with no cancellation fees, which is uncommon among merchant service providers, allowing retail, restaurant, and e-commerce businesses the benefit of trying out Flagship's services without the fear of steep fees.

Keep in mind that while sample numbers are provided at the top of this page, your monthly fee and other fees may vary depending on your needs. An application can be filled out directly through the company's website. An online form can also be filled out if you would like a representative to get back to you.

*Certain terms and conditions may apply.

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Call our recommended rep over at Flagship Merchant Services below.

1-(855) 977-3255

Or you can visit Flagship Merchant Services' website.

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User Reviews

Star Rating

3.0

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715 Reviews

Review Breakdown

5 grade

30%

4 grade

16%

3 grade

10%

2 grade

1 grade

36%

Sentiment Criteria

Value

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Quality

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Service

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Verified Customer

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Marc Vunkannon Wading River, NY

I moved to Flagship so I could process credit cards in the field. It was quite good easy to use and it didn't cause me any great trouble in using it. It was easy to set up and install and use correctly over multiple users. I have no complaints on the equipment either. The main reason I left flagship is simply that I was told it would have a certain amount to seize available to it and then after a very short time I was told there would be a number of credit card companies passing along to me, but this was not made clear at the outset. If that was made clear, I might have chosen differently so a little bit more transparency at the beginning would be nice. It was a good experience but an expensive one, I don't actually make enough money to justify the expense so it would have been nicer if I had known going into it at the beginning then I might not have spent as much money as I ended up doing.. The full disclosure was not made for credit cards in the background that were waiting for me once I signed up, otherwise I had no problems with the customer relations or anything else.

8 years ago

Reply from Flagship Merchant Services

Marc, thank you for your business and the earnest feedback as that is critical to our commitment to ongoing improvements in our sales and operations processes.

Jun. 15th, 2018

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Verified Customer

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John Bown Deerfield Beach, FL

Researching on the internet I found some information about them and checked their website out. Since it seemed like they had a low rate, I decided to call them and ended up signing up. The guy that helped me, I think his name was Philips, did a great job of presenting me with all the information and explaining things accurately and clearly. So far everything has gone exactly the way I expected. I use their software and it has been quite efficient so far. Customer support is ok too, I had to give them a call earlier today and I'm still waiting to get a call back from them. It's good value overall, they have fulfilled my needs.

8 years ago

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Verified Customer

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Jeffrey Smootz Kitts Hill, OH

We first signed up some 3 years ago. We were getting service from our local bank but wanted to switch. I just looked at consumer reports and, since they had the highest rating, we went with it. Actually, this year we ended up discontinuing our 3 year old account and reopening a new one just because it was more cost effective. We also got a better deal. This was the only time I had a poor experience with them. They signed me up for an internet website that's a support group sort of thing. I hadn't asked for it, it was one of those things that, if I didn't refuse the service after a certain time, they would start it up automatically. I was actually kind of angry since they wouldn't refund that to me either. It was a $25 a month charge for almost a whole year and since it slipped through everything I didn't notice it. Other than that though, the rest of the service is good. The technical support is fine and they give us good callbacks. It all works quite well.

8 years ago

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Verified Customer

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Sarah Stiver Devils Tower, WY

I went with them because I can talk to an actual person if I have any issues, plus I can have the dashboard with everything on it and that's only $5 a month. I had to call them to get some information about one of my deposits. Customer support was helpful with that and also let me know about other things associated with my account that didn't even pertain to the deposit I had called about. I haven't really used it much, I'm waiting for my season to really be in full swing before I can say for sure if it's useful for me. So far though I like what I've seen. I can put in the tax on here without it being different from county sale taxes on things like food and such. The prices and fees for all the cards across the board are high, but I can accept American Express without any hassles.

8 years ago

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Verified Customer

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Derrick Corriea

I read some good reviews about them so I got it. I really haven't had much interaction with customer support, but I've never really had issues with anything as far as I can recall. For a while we lost communication with them. It was kind of hard for us to track down information a stuff. We just weren't receiving any mailings or anything. Software-wise, we didn't really use it. It's not that it was bad, but we just weren't made aware of it. It would be nice if they could make phone calls every now and then, just to let us know what's available, like new software and programs. Or even just to let us voice any issues.

8 years ago

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Verified Customer

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Derek Tyl Brighton, MI

I actually switched from a different service to them. I was hoping that I would get better rates and that it would work fine for me. The thing is that both Flagship and the other service I used were all under the same company, just a different set of products and machines. When I did the switch I was under the impression that they would take care of canceling the other service and that I wouldn't have to do anything for that to happen. I mean, that's usually what happens when you switch from one company to the other, but that service was never terminated. That alone ended up costing me a couple hundred bucks. I guess I'd like them to be a bit more clear about that when you begin the switch. Still, the equipment is good, it's all easy to use and if there's ever any problem I can just call them and they'll walk me through it.

8 years ago

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Verified Customer

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Nina Stieler Comfort, TX

I needed to start accepting credit cards but I didn't really know where to start. I just looked it up on the web and found them. Customer service is ok, I find it easy to get a hold of them. I can always get real people on the phone and I don't have to talk to a machine. The only thing is that they haven't really been good at explaining things like how the bank statement and billing works. I can't get a clear answer about why my rate is one thing one month and a completely different thing the next. The equipment itself is simple and easy to use and set up. The only negative aspect of it is that it can't really record information about regular customers, so it can be inconvenient in that way, especially when it comes to the receipts.

8 years ago

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Verified Customer

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Michelle Henry Belgrade, MT

Customer Service was helpful and the product is quick and easy to use. I like that you can look at a lot of things to do in the accounting part, but you don't have the ability to do everything that I wanted to do. They told me that money would clear in 24hrs but one time they held the $7000 for over a week because they wanted to verify if it was a bad money but they never warned me about that they will have money for hours.

8 years ago

Reply from Flagship Merchant Services

Thank you Michelle. We are required to place holds on certain transactions based on the regulations set forth by our sponsor bank, but we're glad it all worked out.

Jun. 15th, 2018

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Verified Customer

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Anonymous Minneapolis, MN

My case is kind of unique in that I was working with one person and all of a sudden they decided to start paying me with credit cards and I had no idea how to cash that in. So, I just went and got Flagship for that. I've been dealing with them for less than a week but their customer support is good. They've done everything I've asked them to do. I'm not very good at using things like this, but it was fairly simple to use. I still had to call them to work my way through using it to get a credit card payment, but it was alright.

8 years ago

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Verified Customer

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Linda Hurlock Helena, MT

Flagship works through authorized.net and since I liked how they work I signed up. So far they're pretty darn good, though I don't think it's 100% great. The equipment does everything that I wanted to do with it, but there's always something you know. I always think of something else that I wish was there but that's not really necessary, though right now I can't think of anything.

8 years ago

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Verified Customer

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Melissa Berry Fort Collins, CO

I just started my very first business so I did some research and saw that Flagship was at the top of the list when it came to merchant services. That's why I signed up. Actually, I started my business a week ago and was left without a credit card machine. My previous merchant just kind of left everybody hanging, so my Flagship rep is doing his best to get everything straightened out. He's doing a great job, though I'm still waiting to get my machine.

8 years ago

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Verified Customer

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Fanny Puga Downey, CA

I was looking for better rates and they appeared among the best services out there, so I went with it. We just started using the equipment and in fact we need to give them a call to figure out how to include the option for a tip on the ticket itself. I'm sure we'll figure it out, they have answered all my questions and return my calls. They're always there to help me out and explain anything that might need explaining.

8 years ago

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Verified Customer

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Cindy Fox

We needed a way to process credit cards online, so we signed up with them. I'm still fairly new to it and I'm still learning how to use it. There are some things that are not very intuitive but I just got to learn a bit more about it. Customer support has been very responsive but in some cases it has taken a lot of time just to get to someone. Overall though, I'm very happy with things.

8 years ago

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Verified Customer

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William Bagby Urbana, IL

Flagship was the best option for our new venture to be able to accept credit cards on online. The software seems to be fine- it doesn't have any glitches, it works. I would suggest that if there is a way that they would be able to allow for other types of currency rather than just in the US dollar, that would be great, you know some cryptocurrencies- bitcoin or whatever- would be wonderful.

8 years ago

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Verified Customer

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Anonymous Houston, TX

I think they are great merchant services; I just wish they could deposit the money faster. Whenever they would add the money in the bank, it would take like three or four days for processing, and I don't really like that. If they could speed up the process a little bit better, I would have stayed with them. Also, sometimes when I was dialing their customer service extension, it wouldn't really work.

8 years ago

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Verified Customer

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Gordon Lupo Ferndale, MI

When I googled credit card services they were at the top, so I got it. They actually tried to walk me through how to use it. It took hours for them to explain things through the phone rather than the 5 minutes they said should take. I took me a couple of weeks until I figured out how to use the machine and actually make it work. It was confusing and lately, it has been acting kinda weird. Another thing I don't like is that I have to wait two days to get my money. My rep is pretty good though, I like him. I'm happy with it and I'm not planning to switch.

8 years ago

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Verified Customer

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J.K. Cary, NC

We searched for a company with low rates and when we found them, we contacted them. Last time I called customer service was because of some issues with our taxes last year. It turned out that I didn't get one of the forms that I should've gotten, so I called. It turned out they had mailed that out. That was the only problem I've had to date. I haven't had any issues with the equipment either.

8 years ago

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Verified Customer

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Susan Stevenscrosby Goose Creek, SC

I was looking for something cheaper than what I had already. I understand that they are a good program and that a lot of people use it, but I just never got around to using it myself. I just didn't have any upcoming events when I could use it. When I received it I was confused because I got two of the same piece of equipment. I wasn't sure which one of the things to use'I haven't gotten around to calling them about that, though that's my fault. Customer support was very polite and nice when answering my questions and their software is really good.

8 years ago

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Verified Customer

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Alice Montgomery Johnstown, NY

It was recommended and since it had a reasonable price I decided to get it. They should make their salespeople do what they say they will do though. The one I talked to said that he would call me back but I never got that call. He did emailed me most of the information that I needed, but I'm still waiting for that call back. I haven't used the little machine yet though I think I might need a lesson or two on how to use it.

8 years ago

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Verified Customer

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Serigne & Tressie Seck Falls Church, VA

I got it since I needed it for the sale of my summer merchandise. Everyone seems very knowledgeable and they are accessible. The equipment is very good and user friendly. There was just one thing that came up and I'm not sure if it was my fault of Flagship. On one of the quotes for the purchase of some clothes, there was an increase in the fee. It was done with a MasterCard and I was just very surprised by how much they charged for that one. Other than that, I haven't run into any problems.

8 years ago

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Verified Customer

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Thomas Merchant Monee, IL

I got it for my business not too long ago. When I first got it there was a little bit of miscommunication about the system and how to set the transactions. They gave me a bit of a hard time with the amounts. I think they should be a bit more clear on what they expect from you and what you can expect from them. Still, the equipment itself is easy to work with and use.

8 years ago

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Verified Customer

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Mavery Tampa, FL

So far it's pretty good. It's compatible with my software, small and portable, with a really nice design. I just wish they'd be a little bit more clear about the monthly charges and that the representative would send a little more information about what the monthly cost was going to be.

8 years ago

Reply from Flagship Merchant Services

Thank you for your business!

Aug. 6th, 2018

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Verified Customer

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M.A. Austin, MN

I wish there would have been more paper work with the machine, listing possible small issues. Example, the machine is not printing..possible causes. Or the machine is saying not connected to the ethernet, ( happens often), and how to reset it. ( small things that could be done easily without calling.)

8 years ago

Reply from Flagship Merchant Services

Thank you for your business. We do have both FAQs and video primers on all of our equipment in the Resources section of iAccess, which may be a good tool.

Jun. 4th, 2018

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Verified Customer

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Laurie Hurlburt Fort Benton, MT

Customer Service was helpful teaching me how to use the product because I had never used anything like this before. It is a good product, occasionally we have a little trouble with it, but I like it. I hope in the future they will offer a gift card presentation so that people can use the gift card through the company.

8 years ago

Reply from Flagship Merchant Services

Laurie, we do have a gift card offering. Please contact us for more information.

Jun. 15th, 2018

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Verified Customer

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Gustavo Zamayoa Norwalk, CA

I researched which company would be best for me and I chose Flagship. I have called their customer service a couple of times to get materials and got what I needed. I haven't had any problems and I would recommend flagship to my friends.

8 years ago

Reply from Flagship Merchant Services

Thank you.

Jun. 4th, 2018

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Verified Customer

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William Jones Pittsburgh, PA

I heard good things about the service and the pricing. When you do call customer service, just going through the voicemail is annoying to go through everything. One particular thing on my system pressing certain buttons seems to slow down the process but other than that it all runs pretty well.

8 years ago

Reply from Flagship Merchant Services

Thank you.

Jun. 4th, 2018

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Verified Customer

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Dave Tomasetti Denver, NC

Every time I called Flagship they handled any question I had and I 've never any issues with it . I've had some equipment/hardware problems but that's because I couldn't figure out which type of mode to use the modem. A reference guide would be nice and helpful. This company had good ratings when I was searching for credit card companies.

8 years ago

Reply from Flagship Merchant Services

Thank you.

Jun. 4th, 2018

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Verified Customer

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Marjorie Archer San Dimas, CA

Flagship has always been very responsive anytime I've called in. I'm not very tech savvy and all of those things give me problems anyway but their product is pretty good. I think they could stand a lot of improvement on being forthright and forthcoming with policies.

8 years ago

Reply from Flagship Merchant Services

Thank you for your business Marjorie!

Jun. 15th, 2018

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Verified Customer

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Melinda Kaufman Victor, NY

Most of the time I call in I get a knowledgeable person who is able to help with very technical issues, but once in a while I get someone who doesn't really know how to help. I really like the reports that they do, it's nice having a useful report you can print every month.

8 years ago

Reply from Flagship Merchant Services

Thank you. And, if you have any ongoing issues, please do contact us. Your satisfaction is our priority.

May. 16th, 2018

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Verified Customer

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John Hansen

I didn't know where else to go for what I needed, so I when I saw them advertised on the internet I signed up. The equipment is excellent. They could improve on costumer service though. They are friendly and knowledgeable, but it's not easy to contact them. There's always a long wait time on the phone when you call them.

8 years ago

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Verified Customer

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Travis Simet Eau Claire, WI

I found them on the internet and decided to sign up. So far customer service has been fine and I haven't run into any problems. I've gotten all my questions answered. The equipment is quite a bit more user friendly than the last system that I used. They should improve the dashboards on the software though.

8 years ago

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Verified Customer

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Ryan Brown

I needed to accept credit cards and they had a lower rate compared to the others I looked at, that's why I got it. The equipment is easy to use so far. The only thing I don't like is the $5 monthly that I have to pay, I mean, lower rates would always be better, but I guess it's ok.

8 years ago

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Verified Customer

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Derrick Critton Bossier City, LA

I was just searching for something and ran across them. I liked the way they were set up and everything so I went with it. Things have been ok. It has been just a short while since I got it and I haven't even received the machine yet, but I know it's a pretty good service.

8 years ago

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Verified Customer

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Mike Begum St. Petersburg, FL

I signed up because, as far as I knew, their price was good. Their equipment is ok but it's extremely difficult to contact customer service. I've called them about 20 times already and left a message but I've gotten no callbacks. It's outrageous, the worst customer service I've gotten in a lifetime.

8 years ago

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Verified Customer

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Larry Poulson Wooster, OH

Flagship met some parameters that other companies did not, and that's kinda what I needed for my business.The system is very easy to use and always accessible. When I signed up initially, the support was great. I have no complaints and no problems with it; and that's why I continue using it. Everything's fine for me.

8 years ago

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Verified Customer

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Chenelle

Some charges were not upfront discussed. Kind of like the fine print. The sales guy was great during the process and went to shit after we began using the services, it became someone else's job to service is after the sale and I really don't appreciate that especially when he said he's going to follow up and was never heard from again.

8 years ago

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Verified Customer

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Nidia Merino Staten Island, NY

I called them and since the interest rate was good I signed up. I'm fairly new to everything. They have answered whenever I need to call them. Though they should increase their service hours. They should be available 24 hours because right now they won't pick up after a certain time.

8 years ago

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Verified Customer

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Anonymous Meridian, ID

I got it since it was reasonably priced. Customer support covers the basics when they respond to you. Other than that I haven't started using it since I have to wait for my I.T. guy to come out here and get a special ethernet cable for it.

8 years ago

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Verified Customer

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Patrick Tellez Las Cruces, NM

It has been a while since I signed up with them. Originally, it was just something I had done research on and decided to get. Customer service is ok, though sometimes I have to wait a long time on hold before I can talk to someone. In my experience, any issue I've run into with the software has been minor. I've never had any problems with them.

8 years ago

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Verified Customer

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Yongchun Zhang Sanger, TX

They had a high rating was the biggest reason why I signed up. I've called their customer service a couple of times and they have always been pretty fast and very helpful. The equipment itself is easy to use and so far things have been very good so far. Price-wise, it's acceptable.

8 years ago

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Verified Customer

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Jeffery Erskin Cherryvale, KS

I ordered it because it charged a lower rate per transaction and, if you don't use it much, it doesn't cost you a lot. They were very prompt when I signed up for it and their rates are what they say they were. It's a good service overall and I'm just pretty happy with them.

8 years ago

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Verified Customer

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Maggie Placida, FL

They helped me set up everything and walked me through it. They answered my questions if I needed any help. It takes some time to load and lags for a few minutes when I'm in a hurry checking out customers.

8 years ago

Reply from Flagship Merchant Services

Maggie, if you need any further assistance, please feel free to contact Technical Support at or (800) 324-9825 x 2.

Aug. 6th, 2018

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Verified Customer

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Joshua Welch Denver, CO

The software has been updated 2 times since I've gotten it and it was frustrating trying to learn the new software. Customer Service was able to help with my questions and confusion with the new software

8 years ago

Reply from Flagship Merchant Services

Joshua, thank you for your business and our apologies about the software updates, as sometimes it's required based on the platform (Android or iOS) and not based on our development releases. Should you require any additional assistance please email or (800) 324-9825 x 2.

Jun. 15th, 2018

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Verified Customer

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Lenny Mumm Palo, IA

Every time I called with a complaint they were very helpful and did everything they could to make me happy. But, I did have to reboot a lot and they should make transfers instantaneous to the bank.

8 years ago

Reply from Flagship Merchant Services

Lenny, thank you for your business. If you continue to experience any issues with your batches, please do please contact our customer support team at or (800) 324-9825 x 1 .

May. 16th, 2018

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Verified Customer

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K.L. Irvine, CA

I wanted to be able to do transactions online, so I got it. It takes a while to get through to customer support when you need them. The software is ok but I know some others out there that are better.

8 years ago

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Verified Customer

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Steve Hulsey Baytown, TX

I got it because I needed to be able to process credit card payments. The equipment is easy to use, but right now there are to payments that are being held up. Nobody has gotten back to me on that yet.

8 years ago

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Verified Customer

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Ian Crawford

We started a new company and needed credit card processing, so we went with Flagship. They've been quick to respond to anything we need. Their equipment is good too, but there's a few things that are not included...

8 years ago

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Verified Customer

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Anna Libassi

I haven't received the equipment yet but I signed up because they had the best pricing. So far customer service has been friendly, helpful, and they returned my phone calls promptly.

8 years ago

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Verified Customer

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Alberto Perdomo Staten Island, NY

I did some research and Flagship offered the best average in terms of services and rates. Customer support has always been there whenever I needed them. They've been very helpful and always very polite.

8 years ago

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Verified Customer

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Ezekiel Cortez Greeley, CO

I haven't had to use it yet, but I'm looking forward to using it really really soon. The customer service I've received so far has been really good and signing up was a relatively easy process.

8 years ago