Name: Medical Alert
Rating: 4.3

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Verified Customer

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Chris Velgersdyk Rock Valley, IA

I've had it for a long time now and it's been a good service so far. I use it all the time.

9 years ago

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Elizabeth Hampton & Betty Cornett Colorado Springs, CO

BE WARNED when you return the product that the company will claim they didn't receive all the parts and will continue to charge you. I returned all the parts and should have taken a photo of all the parts included in the box as proof!

6 years ago

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Frustrated and Very Upset Carmichael, CA

They are handling my payments in the most illegal way. Taking them in to the bank and not posting them to my account. They won't give it back either! They told me to get the bank to reverse it. My bank can't and they say this is fraud!

7 years ago

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lv49ers Fairfield, CA

Dishonest Company. We cancel their service 6 weeks ago, but they never ship prepaid return label as promised, yet they continue billing and demanding payment. Taking advantage of elderly people and expecting for us to pay shipment.

7 years ago

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Miriam Hammerle Pipe Creek, TX

They are not helpful at all in closing an account out. I think they just plan on charging us forever even though my Mom has passed away. I'm having a hard time getting them to close the account. I am thinking about just cancelling my credit card so they can't charge me again.

8 years ago

Reply from Medical Alert

Hi Miriam, I am not able to see you account. I am going to send you a private message as we want to clear this up asap.

Thanks for sharing your your experience.

Sincerely,
Alex
Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Donald S Beaman Santa Rosa, CA

Purchase went well, chris was respectful, helpful, so far excellent. I probably won't receive unit until next week.

8 years ago

Reply from Medical Alert

Hi Donald,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Jaris Davis Pasadena, TX

I cancelled my Mom's Medical Alert in November and I still don't have my refund. They refund the months you didn't use when you die or in Assisted Living. It has been two months and STILL NO REFUND AS OF JANUARY 24th. I would never have Medical Alert again. When they charge my card every 6 months, they did it right on the date.

8 years ago

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Maxine Pickering/Rick Pickering Yuma, AZ

BUYER BEWARE........ Medical alert processed a Payment through Auto pay on my Visa card in July. On October 25th we canceled service was told we would have refund within 30 days. After making several calls I’ve been told three times it has been elevated, STILL NO REFUND AS OF JANUARY 18th?

8 years ago

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mark miller Charlotte, NC

This company performs fraudulent activities, targeting elderly people. Many cases of this listed on BBB, RipOff Report and you can read about the lawsuits. If you get suckered in, it takes an inordinate amount of effort to cancel, then they hounds you literally years with mail, phone calls, etc indicating you have delinquent balances.

9 years ago

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lisa

paid for next day delivery never showed up and got the runaround from sales staff, customer service for 3 days trying to follow up to get my mom a device. found out on day 5 just shipped out of factory?l Not a great first impression on a very important service

9 years ago

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Julianne Gow Saint Clair Shores, MI

When you cancel service ,you have to do all the disconnecting yourself and pay shipping and they don't stop charging for it until they receive it. Then you have to wait three weeks before they return your money. When you're over 80 it's difficult to do this.

9 years ago

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Janice Timbers Twisp, WA

I would never recommend this company. I sent my machine back to them over a year ago. since then I have written them at least once telling them that I returned it. When I did return it I made it attention to one of their employees that I had dealt with in the past. After all this time I am still being billed $10 every single month.

9 years ago

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Lori Fletcher Saratoga Springs, UT

A great company we used to purchase alert bracelets at an affordable cost and knew they were just a phone call away in an emergency.

7 years ago

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Peggyobidinski

Wrist band was much too large and finally was able to get one that strechef

4 years ago

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Hensley Arnold, MO

The battery runs down too fast and had to be charged daily

4 years ago

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Stephany Hamrell Carmine, TX

track testing and maintain quality devices

4 years ago

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Rita P. Thoma Beaverton, OR

They responded immediately to twoaccidental alerts.

4 years ago

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Loy Rovenstine Morganton, NC

The system they use is simple and easy to follow.

4 years ago

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Barbara Port Richey, FL

Good no problems.Not jumping up and down.Just good

4 years ago

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Diane Bratvold Inver Grove Heights, MN

I am a bit disappointed in their custmer service department.

4 years ago

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marion shirley Clarkesville, GA

works great have not had any problems with unit

4 years ago

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Anetta Brown Rock Island, IL

Buttons delicate but it gets the job done

4 years ago

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Barbara Kovacs Naples, ID

Need a smaller pendant or a watch, because it's always in the wrong place.

4 years ago

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Verified Customer

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Patricia Riker South Effingham, NH

THEY ALWAYS RESPOND TO QUESTIONS OR ASSISTANCE

4 years ago

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Mary J Erickson Frankfort, IL

needing to charge sometimes more then once a day-need batteries that hold charge

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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MORAGH KLINGINSMITH San Antonio, TX

I have used it several times and found it very helpful.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Melanie Swope for Melba Swope Cuba, MO

ONLY COMPLAINT IT IS HARD TO CONTACT ANYONE IN CUSTOMER CARE

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate issues to Customer Care at CustomerResolutions@medicalalert.com for a faster response.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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David Rolf Springfield, IL

A little confusing for the elderly in responding to call through the device

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Joe Bruno Sarasota, FL

The button is too sensitive. Resulting in too many false alarms

5 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Marie Keller Tolleson, AZ

The button is too easy to push. It goes off if my shirt touches it.

5 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Perhaps you might prefer the wrist version instead of the neck lanyard.

Please reach out to Customer Care with any questions or issues.
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Margaret Williams Canton, CT

do not like having ton pay more than advertised added money for insurance

5 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Linda Merriman Pittsburgh, PA

Helpful and staff is willing to respond to questions and concerns

5 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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E.L,Bush Avon Lake, OH

There was a response each time I needed help

5 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Rosalynn Schaeffer

Calls come in as Toll Free, generally view as spam

5 years ago Edited September 14, 2021

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

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Tom Krebsbach Hastings, NE

Good, better service is good. Value for your money.

5 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

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Marcia Dane Topeka, KS

some times I am not sure of what the repersentatives are saying

5 years ago

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Verified Customer

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Elizabeth Woods Mathiston, MS

Seems to give a fall alert a little too easy?

5 years ago

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Verified Customer

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E Gordon Costa Mesa, CA

Reliable, prompt, friendly and knowledgeable staff.

5 years ago

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marylou Imparato Cambridge, NE

they answer my mistaken calls immediately

5 years ago

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Donna Ethridge Topeka, KS

It takes to long for an operator to answer

5 years ago

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R steele Deerfield Beach, FL

Because the med alert button goes off when it isn't even touched

5 years ago

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Roz Schwartz-Fein Delray Beach, FL

Haven't had to use it. Hope I won't have to use it.

5 years ago

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Verified Customer

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NormanEifler Mount Pleasant, MI

The system seems to work well in an incorrect reception

5 years ago

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Joyce Augusta, WI

Very quick response when button is pushed.

5 years ago

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Joan O'Connell Narragansett, RI

QUICK response time - good customer service

5 years ago

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J Dunavan Springfield, IL

Very sensitive. I am always setting it off and haven’t needed it.

5 years ago

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Sue Grosser Falls Church, VA

Trying to reach someone in customer service is unsatisfactory.

5 years ago

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Verified Customer

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Patricia Elmo Lansing, MI

No low battery warning, did not receive receipt for my over the phone purchase

5 years ago

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Verified Customer

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Debora Pautsch Chico, CA

Seems easy to use, don’t like the necklace cord at all

5 years ago

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Verified Customer

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Barbara Sanders Charlotte, NC

Delivered immediately , easily to install

5 years ago