Overstock.com

Two items were not as described on site. Dealing with the "chat" customer service was more than frustrating. I asked for a free shipping return label and she said I had "buyer's remorse". No, the items were not as described. This inane conversation went on and on. I finally received my return label. Then, when the credit was processed, it was for the wrong amount. Again, a chat with a customer service rep. More of the same simply ridiculous conversation. It's like they really don't read your issue, they just respond in a way that has nothing to do with what I just wrote. I am so done with Overstock customer service. I will never order again.