Name: Maxlend
Rating: 3.4

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Brenda Middletown, OH

This is the worst. I borrowed 800.00. I paid 295.00 for 3 months. My payoff was 994.00. This is the worst I have ever been a part of. It is a ripoff. Run run run.... Do not use them . I am in more debt. I gave them one star because zero was not a choice.

7 years ago

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Verified Customer

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Michael Woodruff

Terrible customer service. They overcharged, taken $800 so far and say I owe $1000 still. Can't get ahold of anyone

4 years ago

Reply from Maxlend

Hello Michael,

We appreciate your feedback. We provide alternative payment options that may help to reduce the overall cost of the loan, and the loan agreements we provide detail the overall cost of the loan, finance charge, loan term, scheduled due dates and payment amounts. A copy of your loan agreement is available to you at any time by logging into your MaxLend account, and we are here to discuss the terms of your loan with you in more detail.
We will be reaching out within 48 hours for more information about your experience.
If you prefer to speak with us sooner, you can chat with us 24/7 by logging in to your MaxLend account. We are also available via email at ombudsman@maxlend.com or by phone at 855-201-4677

Apr. 8th, 2022

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Verified Customer

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traci Hayden Hamilton, OH

I was not clear that it would be a biweekly payment, Im in worse shape now. Wish Id have NEVER contacted your company

4 years ago

Reply from Maxlend

Hi Traci,

Thank you for taking the time to share your experience. Your feedback is important to us!
To ensure your privacy, we cannot discuss account details here, but we would like to get the details of your experience so that we can properly escalate your concerns.
We will be reaching out within 48 hours for more information about your experience.
If you prefer to speak with us sooner, you can chat with us 24/7 by logging in to your MaxLend account. We are also available via email at ombudsman@maxlend.com or by phone at 855-201-4677

Mar. 4th, 2022

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Verified Customer

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Jennifer Roberts Pensacola, FL

Quick and easy service friendly staff. Quick application

4 years ago

Reply from Maxlend

Hi Jennifer,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our quick and easy process!
We look forward to the opportunity to always serve you!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Mar. 4th, 2022

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Verified Customer

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Marcia Coleman Dayton, OH

They really try to work with on your loan

4 years ago

Reply from Maxlend

Hi Marcia,

We take great pride in providing the best possible service experience for our customers. Thank you for an outstanding review!
It was a pleasure serving you.
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Feb. 23rd, 2022

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Verified Customer

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Hila Boyer Wichita, KS

Interest is too high but Cust Svc is good to work with

4 years ago

Reply from Maxlend

Hi Hila,

We take great pride in providing the best possible service experience for our customers. Thank you for an outstanding review! Kindly keep in mind that we provide alternative payment options that may help to reduce the overall cost of the loan, and the loan agreements we provide detail the overall cost of the loan, finance charge, loan term, scheduled due dates and payment amounts. A copy of your loan agreement is available to you at any time by logging into your MaxLend account, and we are here to discuss the terms of your loan with you in more detail. Please email us directly at ombudsman@maxlend.com or call us at 855-201-4677. We’re available from 7AM – 7PM CT, Monday – Friday.

Feb. 10th, 2022

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Debbie Matteson Clermont, FL

There very understanding and easy to talk to .I would do business with them again if I need to.

4 years ago

Reply from Maxlend

Hi Debbie, thanks for the excellent review. It was a pleasure serving you. We’re here whenever you need us. You can contact us anytime at info@maxlend.com or call us at 877-936-4336.

Feb. 25th, 2022

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JoMar Wilson Silver Spring, MD

I like the convenience and simplicity whwn applying best, dislike the interest rate the most.

4 years ago

Reply from Maxlend

Hi JoMar,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers. Kindly remember we provide alternative payment options that may help to reduce the overall cost of the loan, and the loan agreements we provide detail the overall cost of the loan, finance charge, loan term, scheduled due dates and payment amounts. A copy of your loan agreement is available to you at any time by logging into your MaxLend account, and we are here to discuss the terms of your loan with you in more detail. Please email us directly at ombudsman@maxlend.com or call us at 855-201-4677. We’re available from 7AM – 7PM CT, Monday – Friday.

Feb. 2nd, 2022

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Melodie Stokes Dickson, TN

I was low on money for the holidays and one call fixed it all. Thank you MaxLend

4 years ago

Reply from Maxlend

Hi Melodie,
Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our quick and easy service.
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Dec. 22nd, 2021

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Corina Donahue Seabrook, NH

Called got approved for the loan gave them the name of my bank, confirmed everything with my bank, and was told I was all set.. than just before I was suppose to get it was told they don’t work with my bank anymore

4 years ago

Reply from Maxlend

Hi Corina,

Thanks for sharing your experience. We are sorry that you were dissatisfied with the level of service you received. We strive to provide exceptional customer service and want to assure you that we are taking the appropriate steps to address your concerns internally.
We will be reaching out within 48 hours for more information about your experience. If you prefer to speak with us sooner, please feel free to email us directly at ombudsman@maxlend.com or call us at 855-201-4677. We’re available from 7AM – 7PM CT, Monday – Friday.

Dec. 20th, 2021

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Kimyata Moore Philadelphia, PA

Maxlend approved me for a personal loan and I received the money my account just when I needed it

5 years ago

Reply from Maxlend

Hi Kimyata,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our quick and easy process.
If you have any questions or need assistance with your account, please do not hesitate to email us directly at ombudsman@bluetrustloans.com or call us at 855-201-4675. We’re available from 7AM – 7PM CT, Monday – Friday.

Oct. 19th, 2021

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Johnathan Mandel ,

Got me a loan quick and payments are easy to make and customer service helped me wjen needed

5 years ago

Reply from Maxlend

Hi Johnathan,

Thank you for commending our effort with your 5 star rating! We take pride in having great customer service. It is so great to hear our staff assisted when you were in need and that the process was easy. Anytime you have any questions or need any assistance with your account, please do not hesitate to contact our friendly staff at (877) 936-4336.

Mar. 3rd, 2021

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Deanna Bailey Gilbert, AZ

I am disabled and they said they could help me $175 loan based of my dad and now $853 is due I only get $800 I'm to lose everything I just wanted to get to take my son to the zoo

6 years ago

Reply from Maxlend

Hi Deanna,

Thank you for taking the time to share your experience. We value your feedback. For your security, we do not post private account details here. Your concern will be escalated to management for further review. Please contact us from 7AM – 7PM CT Monday through Friday at 855.201.4677 or email us directly at ombudsman@maxlend.com for further assistance.

Jul. 15th, 2020

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Verified Customer

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Jill Williams Wallace, NC

I would prefer to choose my payment dates.

4 years ago

Reply from Maxlend

Hi Jill,

Thank you for sharing your feedback.
MaxLend provides loans up to $3,000, and your scheduled due date depends on multiple factors, including how your salary is distributed.
We are here to discuss the terms of your loan with you in more detail. Please email us directly at ombudsman@maxlend.com or call us at 855-201-4677. We’re available from 7AM – 7PM CT, Monday – Friday

Feb. 16th, 2022

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Verified Customer

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Nick Duerst Theodosia, MO

Lied after I paid off my lian they told me I qualify for 1850 at 8 percent.

4 years ago

Reply from Maxlend

Hi Nick,

Thank you for taking the time to share your experience. Your feedback is important to us!
To ensure your privacy, we cannot discuss account details here, but we would like to get the details of your experience so that we can properly escalate your concerns.
Please email us directly at ombudsman@maxlend.com or call us at 855-201-4677 to discuss. We’re available from 7AM – 7PM CT, Monday – Friday.

Feb. 16th, 2022

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Verified Customer

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Stephanie Forest Hill, MD

Bc I felt like they were giving me the run around and I ended up canceling the loan bc of it

4 years ago

Reply from Maxlend

Hi Stephanie,
Thank you for taking the time to share your experience. Your feedback is important to us!
To ensure your privacy, we cannot discuss account details here, but we would like to get the details of your experience so that we can properly escalate your concerns.
Please email us directly at ombudsman@maxlend.com or call us at 855-201-4677 to discuss. We’re available from 7AM – 7PM CT, Monday – Friday.

Feb. 10th, 2022

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Marius Morgan Washington, DC

Definitely helps me when I’m in a crunch and the rates are decent

4 years ago

Reply from Maxlend

Hi Marius,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our service.
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Apr. 6th, 2022

star star star star star

Keshawna Burkhalter

Nice customer service. Clear and adequate communication. Easy to use!

4 years ago

Reply from Maxlend

Hi Keshawna,
Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our excellent customer service!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Feb. 25th, 2022

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Debra Black

The service was very fast. Customer service was very helpful

4 years ago

Reply from Maxlend

Hi Debra,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our quick and easy process and our excellent customer service.
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Feb. 2nd, 2022

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Antonio Brown Orlando, FL

great let u no everything of how its going with loan process very quick

4 years ago

Reply from Maxlend

Hi Antonio,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our service!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Jan. 19th, 2022

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robert wentz Columbus, OH

I was able to get the loan that I needed.the person I talked to was very helpful.

4 years ago

Reply from Maxlend

Hi Robert,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our excellent customer service.
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Dec. 20th, 2021

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Buck Nashville, TN

Very good service. Took a little time but worth it. Let’s Go Brandon!

4 years ago Edited November 3, 2021

Reply from Maxlend

Hi Buck,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our services.
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Nov. 3rd, 2021

star star star star star

Alice Kelly Aurora, CO

Nice people and good customer service. Excellent for when your in a bind

5 years ago

Reply from Maxlend

Hi Alice,

Thank you for commending our effort with your 5 star rating! We take pride in having great customer service. It is so great to hear our staff provides good customer service. Anytime you have any questions or need any assistance with your account, please do not hesitate to contact our friendly staff at (877) 936-4336.

Mar. 3rd, 2021

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Nancy Brandel O'Fallon, MO

Very professional and helpful. They were polite.

4 years ago

Reply from Maxlend

Hi Nancy Brandel,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our professional customer service.
We look forward to the opportunity to always serve you.
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Apr. 8th, 2022

star star star star star

Gen Panlaqui

Costumer support are very kind, helpful and knowledgeable.

4 years ago

Reply from Maxlend

Hi Gen,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our Excellent customer service!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Mar. 23rd, 2022

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Cecelia Parker Houston, TX

Excellent, fast service. I had my loan approved in minutes.

4 years ago

Reply from Maxlend

Hi Cecelia,
Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our quick and easy service!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Mar. 23rd, 2022

star star star star star

DAWN JACKSON Sanford, FL

Excellent company and customer service repeat customer

4 years ago

Reply from Maxlend

Hi Dawn,

We take great pride in providing the best possible service experience for our customers. Thank you for an outstanding review!
It is great to hear you enjoyed our excellent customer service.
We look forward to the opportunity to always serve you!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Feb. 25th, 2022

star star star star star

Steven Hodgdon Norway, ME

Good place to get a loan and the payments are reasonable.

4 years ago

Reply from Maxlend

Hi Steven,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It was a pleasure serving you. We look forward to the opportunity to always serve you.
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Jan. 18th, 2022

star star star star star

Sandra I Ramirez Baltimore, MD

I like how nice the costumer service people are.

4 years ago

Reply from Maxlend

Hi Sandra,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our excellent customer service!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Jan. 18th, 2022

star star star star star

carmen candelario Dallas, TX

Polite employees know there job helpful fast

4 years ago

Reply from Maxlend

Hi Carmen,

We take great pride in providing the best possible service experience for our customers. Thank you for an outstanding review!
It is great to hear you enjoyed our excellent customer service.
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Dec. 20th, 2021

star star star star star

Alisha Welch Charlotte, NC

The cash was quick it didn't take long to get approved

4 years ago

Reply from Maxlend

Hi Alisha,

We take great pride in providing the best possible service experience for our customers. Thank you for an outstanding review!
It is great to hear you enjoyed our quick and easy service. We look forward to the opportunity to always serve you.
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Dec. 3rd, 2021

star star star star star

Kandice Castille Fort Worth, TX

Fast service. Funds was in my account faster than I thought

4 years ago Edited November 29, 2021

Reply from Maxlend

Hi Kandice,

We take great pride in providing the best possible service experience for our customers. Thank you for an outstanding review!
It is great to hear you enjoyed our quick and easy service.
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Nov. 29th, 2021

star star star star star

Martha Leann

They were up front and honest from the start

4 years ago

Reply from Maxlend

Thanks for the awesome review, Martha! We look forward to the opportunity to serve you again soon. Please feel free to contact us directly with any questions or future needs. We are available 24/7 at info@maxlend.com, or you can call us at 877-936-4336.

Nov. 17th, 2021

star star star star star

GracieKat Lady Baltimore, MD

Easy to talk to, non judgemental, pleasant staff

4 years ago

Reply from Maxlend

Hi Gracie,

We take great pride in providing the best possible service experience for our customers. Thank you for an outstanding review!
It is great to hear you enjoyed our excellent customer service.
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Nov. 17th, 2021

star star star star star

Jeanetta Roberson Arcadia, LA

Always understanding in any of my situations I have..

4 years ago

Reply from Maxlend

Hi Jeanetta,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our excellent customer service!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Nov. 17th, 2021

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Eddie Williams Atlanta, GA

If at all possible avoid. They pretty much take advantage of the fact you are in need. You shouldn't be paying back over 6k for a $1,300.00 loan.

5 years ago

Reply from Maxlend

Hi Eddie,

We appreciate your feedback. We provide alternative payment options that may help to reduce the overall cost of the loan.
If you would like to discuss these options, please feel free to email us directly at ombudsman@maxlend.com or call us at 855-201-4677. We’re available from 7AM – 7PM CT, Monday – Friday.

Sep. 16th, 2021

star star star star star

Tammy w. Crandon, WI

It was very easy to apply and very courteous customer help

5 years ago

Reply from Maxlend

Hi Tammy,

Thank you for commending our effort with your 5 star rating! We take pride in having great customer service. It is so great to hear the process was easy and our staff was courteous. Anytime you have any questions or need any assistance with your account, please do not hesitate to contact our friendly staff at (877) 936-4336.

Mar. 5th, 2021

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Ia. Sobriquet Baltimore, MD

Customer service is really good. Easy to use, simple online process.

5 years ago

Reply from Maxlend

Hi,

Thank you for commending our effort with your 4 star rating! We take pride in having great customer service. It is so great to hear our process is simple and we provide good customer service. Anytime you have any questions or need any assistance with your account, please do not hesitate to contact our friendly staff at (877) 936-4336.

Mar. 3rd, 2021

star star star star star

Carolyn Williams Dallas, TX

Maxlend is understanding when it comes to their customers

5 years ago

Reply from Maxlend

Hi Carolyn,

Thank you for commending our effort with your 5 star rating! We take pride in having great customer service. It is so great to hear we are always understanding. Anytime you have any questions or need any assistance with your account, please do not hesitate to contact our friendly staff at (877) 936-4336.

Mar. 3rd, 2021

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JoMalone Lukachukai, AZ

This is a PREDATORY LENDER avoid them AT ALL COST even if your desperate... I made the mistake of taking a loan with them and REGRET to this day...

6 years ago

Reply from Maxlend

Hello JoMalone,

We appreciate you sharing your feedback. We realize this can be an expensive form of borrowing. With this in mind, we dutifully inform all customers about the terms of their loan. We have representatives who can explain the loan terms and answer any questions. Plus, our loan agreements specify the overall cost of the loan, APR, and payment schedule in the “Customer Installment Loan Agreement” section. If you would like to download a copy of your loan agreement, which also includes all the repayment options available, you can do so from your account page on our website www.maxlend.com. If you have outstanding questions or concerns, please contact us from 7AM – 7PM CT Monday through Friday at 855.201.4677 or email us directly at ombudsman@maxlend.com for further assistance.

Jul. 15th, 2020

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bill smith Blanchester, OH

Never get a loan with this company I got a small $175 loan and that loan is gonna cost me about $800 when I pay it off intrest is insane

7 years ago

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Verified Customer

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Solange Phoenix, AZ

Interest rate is way too high it's a scam

4 years ago

Reply from Maxlend

Hello Solange,

We appreciate your feedback. We provide alternative payment options that may help to reduce the overall cost of the loan, and the loan agreements we provide detail the overall cost of the loan, finance charge, loan term, scheduled due dates and payment amounts. A copy of your loan agreement is available to you at any time by logging into your MaxLend account, and we are here to discuss the terms of your loan with you in more detail. Please email us directly at ombudsman@maxlend.com or call us at 855-201-4677. We’re available from 7AM – 7PM CT, Monday – Friday.

Mar. 4th, 2022

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Verified Customer

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Brad Lowe Bowling Green, OH

Paying 6k on a 1500 loan. Need I say more?

4 years ago

Reply from Maxlend

Hi Brad,
Thank you for taking the time to share your experience. Your feedback is important to us!
We provide alternative payment options that may help to reduce the overall cost of the loan, and the loan agreements we provide detail the overall cost of the loan, finance charge, loan term, scheduled due dates and payment amounts. A copy of your loan agreement is available to you at any time by logging into your MaxLend account, and we are here to discuss the terms of your loan with you in more detail.
We will be reaching out within 48 hours for more information about your experience. If you prefer to speak with us sooner, please feel free to email us directly at ombudsman@maxlend.com or call us at 855-201-4677. We’re available from 7AM – 7PM CT, Monday – Friday.

Feb. 24th, 2022

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Kollin Reno, NV

600% or higher interests rates. Enough said, this company has found a way to legally scam people. STAY AWAY

7 years ago

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Ryan Grayslake, IL

It's a scam and the staff knows their product is terrible... avoid at all costs.

7 years ago