Maxlend Logo

Maxlend

star star star star_half star_border

5.4

Overall Score

Author: Jenna Vasquez

LAST UPDATED: April 13th, 2022

MaxLend offers installment and short-term loans to residents of 39 states. Installment loans are a great option for those seeking lower interest rates or to build credit, and as a smaller loan provider, MaxLend is a great option for those of all credit levels, even offering loans to those with no or bad credit. It is owned and operated by the Mandan, Hidatsa, and Arikara Nation, three affiliated tribes of the Fort Berthold Reservation, a federally-recognized sovereign nation.

With a quick online application process, borrowers can receive up to $3,000 in as soon as one day. If you are approved to borrow, documents are signed online and then a MaxLend representative will call you to confirm your details. Although this phone call is an added step in the process, it doesn’t add too much time, and a copy of your application will be emailed to you immediately upon confirmation.

As with all payday lenders, you may be subject to late payments and origination fees.

Read on for pros and cons, as well as MaxLend reviews from real customers.

Top Ranked Companies

thumb_up

The Good

  • Basic Requirements
  • Same-Day Lending
  • Rewards Program
  • Payment Options

Basic Requirements

Compared to other personal loan lenders, MaxLend’s loan requirements are minimal and there is no credit check, providing an opportunity to those with bad credit to qualify for a loan. Instead of using credit scores as a benchmark for approval, MaxLend has the following basic requirements for borrowers:

  • Must have a verifiable source of income, meeting MaxLend’s minimum income requirements
  • Have an open checking account
  • Must be a United States resident and at least 18 years old
  • Must not be a current debtor in a bankruptcy case or intending to file for bankruptcy relief voluntarily

For most borrowers, these requirements will not be difficult to meet.

Same-Day Lending

If approved, same-day (business day) funding is available under certain conditions. If same-day funding is available to you, this option will be offered during your verification call. In most cases, borrowers will receive same-day funding if they have received pre-approval and completed all necessary documentation and the confirmation phone call before 11:45 a.m. Eastern Time on any business day.

It is important to note that availability also depends on whether your bank accepts same-day funding transactions. If it's not available, your funds will be deposited the next day.

Combined with the quick application and approval process, MaxLend’s same-day lending offering is a great option for those seeking an emergency loan.

Rewards Program

MaxLend offers a rewards system called MaxLend Preferred, which allows return borrowers to earn better fees and save more money. This is a unique offering in the industry, and borrowers are automatically enrolled in the MaxLend Preferred program upon approval for their first loan.

A borrower can progress through four levels of rewards. To move to the next rewards level, you must pay off each loan, with no late payments, and take out a required number of successive loans.

Although rewards on a loan may be tempting, it is important to note that each rewards level has specific stipulations. Loan amounts are generally quite small and are required to be paid off in a specific number of days, similar to a payday loan. Therefore, it is important to assess your financial circumstances and needs, because you might need a larger loan than MaxLend offers, or you may not be able to pay the loan back in full in the specified amount of time, which would defeat the point of the getting rewards in the first place.

Payment Options

A MaxLend loan has higher fees than other loan lenders, but it provides options for lowering fee payments, such as the Payment Plus program. Payment Plus allows you to pay more than is required by your installment, reducing future installment amounts and fees overall. In addition, MaxLend does not charge a prepayment penalty fee on its loans, allowing you to pay back your loan sooner, saving money and allaying high fee payment.

It is unclear if Maxlend charges a late fee, but making late payments can affect your ability to qualify for MaxLend Preferred rewards. However, if you can’t afford to repay the loan in full on your due date, you must contact MaxLend at least three business days prior to your loan due date to discuss repayment terms.

thumb_down

The Bad

  • High Loan Rates
  • Dispute Resolution
  • Military

High Loan Rates

MaxLend installment loan APRs range from 471 percent to 841 percent, depending on loan origination fees and loan duration. This is much higher than the average industry interest rate of 400 percent APR on short-term loans.
Fee rates are based on per $100 borrowed on a loan. You can then choose between a weekly or monthly repayment plan.

MaxLend advertises rates and fees in dollar amounts, which can be confusing when it is most often displayed in percentages. Therefore, it is a good idea to ask a MaxLend customer service representative what the APR percentage would be on your loan.

Dispute Resolution

If you do business with MaxLend, any dispute resolution process will be governed by Tribal law. This means that MaxLend is not subject to suit or service of process because the company is owned by three federally recognized sovereign American Indian Tribes. Therefore, if you choose to do business with MaxLend you will have limited potential forums for dispute resolution. 

MaxLend recommends looking into different services if you are uncomfortable doing business with a sovereign instrumentality that cannot be sued in court.

Military

Like many similar installment and short-term loan lenders, MaxLend does not extend loans to active duty military, their spouses, or dependents.

gavel

The Bottom Line

With a quick online application and same-day approval and funding, MaxLend is a great option for borrowers who are looking for a small loan for an emergency, or whatever the financial need may be. All borrowers are welcome to apply, no matter their credit history, as no credit check is made upon applying for a MaxLend installment loan.

Although MaxLend offers same-day funding, and is a good option for any credit score, it is important to consider MaxLend’s high rates and fees. With rates ranging from 471 percent to 841 percent APR, you will be paying much more than you would with another short-term loan lender. However, MaxLend does not have a prepayment penalty fee, allowing you to pay off your loan sooner, avoiding paying more in rates and fees over a longer period of time. 

If you are looking for a payday loan, you will have to look into different lenders. Although MaxLend's services are similar to those of payday loan lenders, offering small loans with a short loan term, MaxLend provides installment loans that are paid off weekly or monthly until the loan term is met.

Unique to MaxLend, you have the opportunity to save money through its rewards program, MaxLend Preferred. If you choose to borrow from MaxLend, you will automatically be enrolled in this program. However, based on your needs, these rewards may not make a big difference in the long run, as you can only get smaller loans up to $3,000 that must be paid off in a shorter amount of time than other personal loan lenders.

If a loan dispute occurs, you will be unable to sue MaxLend in court, as the company is owned by three American-Indian tribes, and is governed by Tribal law. If this would make you uncomfortable as a borrower, MaxLend recommends looking into other lenders. Based on this fact, as well as loan amounts, loan terms, and rates, we would recommend looking into other lenders for installment and short-term loans.

View Best Personal Loans

Was this content helpful?
thumb_up Yes thumb_down No

Star Rating

info

3.4

star star star star_half star_border

145 Reviews

Review Breakdown

5 grade

50%

4 grade

8%

3 grade

5%

2 grade

1%

1 grade

37%

Sentiment Criteria

Value

star star star_half star_border star_border

Quality

star star star_half star_border star_border

Service

star star star star_border star_border

Trustworthiness

star star star_half star_border star_border
cancel
info
check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jesse Alston Jr. Roanoke Rapids, NC

They are there when you are in need of extra cash, without going through lots of paper work and the wait time you get your cash is the quickest to receive than any other loan company. Deposit, within, in 24 hours the longest if there's not an holiday.

4 years ago

Maxlend Logo

Reply from Maxlend

Hi Jesse,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our quick and easy process!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Mar. 4th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Roberta Adams Chicago, IL

My only problem with Max Lend is ... When I set up for my loan payment to be paid off. It doesn't get paid off early you definitely have to call in a day before for them to actually pay your loan off in full. They do have great service and they do have great customer service. I just hate having to call back several times in order to get the full payment taken off

4 years ago

Maxlend Logo

Reply from Maxlend

Thanks for the awesome review, Roberta! We look forward to the opportunity to serve you again soon. Please note that you are able to make alternative payment arrangements in any of the following ways:
• By contacting us by phone at 855.201.4677 at least three (3) business days before your payment due date, or
• Logging into your online account and speaking with a representative via webchat located on the bottom right side of your screen, or
• Texting “subscribe” to 91505, followed by your inquiry or request, or
• Emailing us at info@maxlend.com.
Please feel free to contact us directly with any questions or future needs. We are available 24/7 at info@maxlend.com, or you can call us at 877-936-4336.

Feb. 23rd, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Freda Steele Nashville, TN

When I needed them they was right there and it was not a problem money came exactly when they said it would it made my life so much easier at the time of the loan I really needed it

4 years ago

Maxlend Logo

Reply from Maxlend

Hi Freda,

We take great pride in providing the best possible service experience for our customers. Thank you for an outstanding review!
We look forward to the opportunity to serve you!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Feb. 23rd, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jennifer B Hannah Siren, WI

Everything has been so fast and simple. Everyone I've spoken to has been so friendly and helpful. Thank you for helping me and my family in our time of need, it means so much to all of us!

4 years ago

Maxlend Logo

Reply from Maxlend

Hi Jennifer,

We take great pride in providing the best possible service experience for our customers. Thank you for an outstanding review!
It is great to hear you enjoyed our excellent service!
It was a pleasure serving you!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Feb. 10th, 2022

star star star star star

irossall@hotmail.com Las Vegas, NV

Too early to write a review but after reading all these negative comments, I am inspired to write something nice about Maxlend. I just took out a $300 loan. After making 9 payments, I will have paid back a grand total of $1,218 (assuming I only make minimum monthly payments). I don't blame Maxlend for the astronomically high interest. I blame myself. I read the Contract and I agreed to the conditions (I had no place else to go and I needed the cash badly). The process was Extremely Fast and EASY! The person on the phone was very Courteous and Helpful. At this time I give Maxlend 5 Stars⭐⭐⭐⭐⭐. If things turn sour and it's them, not me, I will give them a very bad review on this site.

6 years ago

Maxlend Logo

Reply from Maxlend

Hi,

Thank you for commending our effort with your 5 star rating! We take pride in having great customer service. It is so great to hear our representative was very courteous and helpful and also that the process was extremely fast and easy. Anytime you have any questions or need any assistance with your account, please do not hesitate to contact our friendly staff at (877) 936-4336.

Jul. 15th, 2020

star star star star star

Ashley Baker Fort Lauderdale, FL

I had a very pleasant interaction with MaxLend and would recommend their services to those who ask. They were open and transparent with me and helped explain concepts and finer details I was unfamiliar with. MaxLend was willing to negotiate with me and come to a fair arrangement that benefitted us both. I would use them again in the future should I need any additional loan services.

4 years ago

Maxlend Logo

Reply from Maxlend

Hi Ashley Baker,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our excellent service.
We look forward to the opportunity to always serve you.
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Apr. 8th, 2022

star star star star star

Carla Shultz - Edwards Crescent, OK

Everyone & everything is simple and easy to access. I have not had one negative experience with Maxlend. Every single loan has been approved and deposited into my account when said. You can’t go wrong with Maxlend. I can guarantee you will have a positive experience. Thank you Maxlend for the continuous help you have provided to me. Sincerely, Carla Edwards

5 years ago

Maxlend Logo

Reply from Maxlend

Hi Carla

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our quick and easy process.
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Oct. 21st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

ODESSA M HAYES Detroit, MI

I WAS UNABLE TO MAKE A PAYMENT ON DUE DATE BECAUSE OF CHANGE OF JOB AND THEY CHANGED IT WITH NO PROBLEM. WHENEVER I NEED THEM MAXLEND ALWAYS THERE

4 years ago

Maxlend Logo

Reply from Maxlend

Hi Odessa,

We take great pride in providing the best possible service experience for our customers. Thank you for an outstanding review!
It is great to hear you enjoyed our services.
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Feb. 16th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Shelley Hertrampf Monona, IA

Good experience always pleasant to talk to. When I had surgery there was no problem adding Two payments to end of note.

4 years ago

Maxlend Logo

Reply from Maxlend

Hi Shalley,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our excellent customer service!
We look forward to the opportunity to always serve you!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Mar. 4th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

JIM D Mead, CO

Customer service team is is fantastic. Always super fast and freindly. Willing to go the wxtra mile for you.

4 years ago

Maxlend Logo

Reply from Maxlend

Hi Jim,

We take great pride in providing the best possible service experience for our customers. Thank you for an outstanding review!
It is great to hear you enjoyed our excellent service!
We look forward to the opportunity to always serve you!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Feb. 16th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jason Smallwood Columbia, MD

Great customer service. The staff always has a warm and friendly attitude. The lending process is easy.

4 years ago

Maxlend Logo

Reply from Maxlend

Hi Jason,

We take great pride in providing the best possible service experience for our customers. Thank you for an outstanding review!
It is great to hear *you enjoyed our quick processes and excellent customer service!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Feb. 16th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Priscilla N Woods Cleveland, OH

MAXLEND makes 4 times the money for the loans they provide. Mailed goal is to not help you out of a bind, but to make money off of bad circumstances. MY loan was for $1000, I have paid them $9000, yet with Maxlend interest rates I still owe $1000, be cautious of MAXLEND interest rates.

4 years ago

Maxlend Logo

Reply from Maxlend

Hello Priscilla,

We appreciate your feedback. We provide alternative payment options that may help to reduce the overall cost of the loan, and the loan agreements we provide detail the overall cost of the loan, finance charge, loan term, scheduled due dates and payment amounts. A copy of your loan agreement is available to you at any time by logging into your MaxLend account, and we are here to discuss the terms of your loan with you in more detail. Please email us directly at ombudsman@maxlend.com or call us at 855-201-4677. We’re available from 7AM – 7PM CT, Monday – Friday.

Feb. 10th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Dinah Martinez Port Saint Lucie, FL

Great customer service. Always willing to help. When I got Covid they really understood and helped me.

4 years ago

Maxlend Logo

Reply from Maxlend

Hi Dinah,

We take great pride in providing the best possible service experience for our customers. Thank you for an outstanding review!
It is great to hear you enjoyed our friendly and professional customer service!
It was a pleasure serving you!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Feb. 10th, 2022

check_circle

Review Source

star star star star star

lsmart39 Des Moines, IA

I love max lend these folks are amazing i have nothing but great things to say about them they work with their customers to make sure they always satisfied i definitely highly recommend them to anyone

4 years ago

Maxlend Logo

Reply from Maxlend

Hi,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our excellent customer service.
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Dec. 29th, 2021

star star star star star

Vicki Long Las Vegas, NV

It is so easy to get set up online or over the phone. All the employees I have spoken with have been so helpful n kind. I am so satisfied with every loan I’ve gotten. Love u guys 💕

4 years ago

Maxlend Logo

Reply from Maxlend

Hi Vicki,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoy our quick and easy process. We look forward to the opportunity to always serve you.
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Nov. 3rd, 2021

star star star star_border star_border

KimK Anderson, SC

I give 3 stars because 1. it is easy to get a loan from them. and 2. The customer Service is very friendly. Now the downside is the interest rate is CRAZY!! I took a loan out for $500 and I had to pay back $1300! You can't make payments online, it has to be debited out of your account or you have to call in the payments; and when you call the payments in you will be on hold for 30 minutes to an hour. I personally do not recommend this company. Please don't make the same mistake I made, read the terms and agreements before you sign with any lender.

4 years ago

Maxlend Logo

Reply from Maxlend

Hi Kim,
We appreciate your feedback. We provide alternative payment options that may help to reduce the overall cost of the loan. To ensure your privacy, we cannot discuss account details here, but we would like to get the details of your experience so that we can properly escalate your concerns.
Please email us directly at ombudsman@maxlend.com or call us at 855-201-4677 to discuss. We’re available from 7AM – 7PM CT, Monday – Friday.

Oct. 28th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Andrea Miller Knightdale, NC

I have always had a great experience with Maxlend. Maxlend makes borrowing easy and seamless.

4 years ago

Maxlend Logo

Reply from Maxlend

Hi Amdrea,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our quick and easy process!
We look forward to the opportunity to always serve you!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Mar. 4th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

M. Y. Sanders, AZ

I have used them more than once and their application process has been smooth each time.

4 years ago

Maxlend Logo

Reply from Maxlend

Hi,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our quick and easy process!
We look forward to the opportunity to always serve you!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Mar. 4th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Brenda Kelley Mansfield, OH

Easy application, flexible,works with yo kind. This company also works with you.

4 years ago

Maxlend Logo

Reply from Maxlend

Hi Brenda,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our quick and easy process!
We look forward to the opportunity to always serve you!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Mar. 4th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

mark fierstein Cherry Hill, NJ

professional,effecient, thorough, accomodating, pleasant customer service people

4 years ago

Maxlend Logo

Reply from Maxlend

Hi Mark,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our excellent customer service!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Mar. 4th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Bernice Memphis, TN

They answer all questions regarding the loan and assist me to work out a suitable payment plan.

4 years ago

Maxlend Logo

Reply from Maxlend

Hi Bernice,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It was a pleasure serving you!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Feb. 16th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Vincent Armwood Winter Haven, FL

Fast response. Easy communication and fast funds. This is my second time using Maxlend. Repayment is easy too

4 years ago

Maxlend Logo

Reply from Maxlend

Hi Vincent,

We take great pride in providing the best possible service experience for our customers. Thank you for an outstanding review!
It is great to hear you enjoyed our quick and easy process!
We look forward to the opportunity to always serve you!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Feb. 16th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Joakim Shikoli Lanham, MD

Great customer service. Exceptional communication and very patient with client.

4 years ago

Maxlend Logo

Reply from Maxlend

Hi Joakim,

We take great pride in providing the best possible service experience for our customers. Thank you for an outstanding review!
It is great to hear you enjoyed our excellent customer service!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Feb. 10th, 2022

check_circle

Review Source

star star star star_border star_border

Antonio Willis South Bend, IN

What I like best about Maxlend was how quickly I was able to get the money I needed for a loan. Also the Maxlend reps. were kind, friendly, and helpful. However, there are a few things that could be improved upon. But nothing that’s a really big deal.

4 years ago

Maxlend Logo

Reply from Maxlend

Hi Antonio Willis,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our quick and easy service!
It was a pleasure serving you.
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Apr. 8th, 2022

star star_border star_border star_border star_border

Dez Grinnell, IA

If I could give a zero; I would. For starters the interest rates are ATLEAST 500%, how does that even qualify as legal? I got a loan for $500 because I was needing some help and my payback is $2500. Insane. At first I was grateful, but then realized the hell I was in. At the time of being issued the loan I wasn't told the interest rate or the actual payback amount. I was told that my payback was going to be the $500 plus a small interest fee. I had some help from friends and now know that in the state I live in MaxLend is not authorized by the state department of bankers. With that being said, it is illegal for them to collect any sort of money from me. Since obtaining the loan I have paid back $750. Unreal, they will not be getting one penny more from me. It was also brought to my attention that there is already a class action lawsuit against them in many other states. My advice? Sell your kidney on the blackmarket before using MaxLend, you'll have a better outcome guaranteed. THIS "COMPANY" IS A SCAM. My girlfriend applied before we knew all this; she makes more than me a month; yet her application was denied... Fishy I'd say. Seems like they prey on the low income based people. Not cool.

4 years ago

Maxlend Logo

Reply from Maxlend

Hello,

We appreciate your feedback. We provide alternative payment options that may help to reduce the overall cost of the loan, and the loan agreements we provide detail the overall cost of the loan, finance charge, loan term, scheduled due dates and payment amounts. A copy of your loan agreement is available to you at any time by logging into your MaxLend account. We cannot discuss account details here, but we would like to get the details of your experience so that we can properly escalate your concerns.
Please email us directly at ombudsman@maxlend.com or call us at 855-201-4677 to discuss. We’re available from 7AM – 7PM CT, Monday – Friday.

Mar. 25th, 2022

star star_border star_border star_border star_border

D Man St Louis, MO

All the positive reviews and fake, they pay people to post positive reviews. These guys are a scam and should be shut down. Horrible experience after being on the phone with them a total of 2 hours today! Being approved 3 different times, verifying all my info 5-6 times over the call. They approved and sent over the loan docs, after signing them I realized they had the wrong routing number the loan docs after I signed, even though I told them 4 different times the correct one. While on the call they said they had to verify my income and business phone yet again that make 6-7 times I verified it. So approved for a loan, (yea insane interest but works if you pay it off fast), loan docs signed and banking info given. Only to be told they have to yet again verify things after the approved, signed the docs! WOW insane! How do you verify, approve, sign all the loan docs and congratulated with the loan by agent and that the loan will be sent in the morning? Then turn around and ask for the same info yet again after 2 hours on the phone and say they wont fund unless they verify things that have already been verify hence why I was sent loan docs and loan setup. Do not, and I relate do not do business with them. They need to be shut down and will also be reported everywhere.

4 years ago

Maxlend Logo

Reply from Maxlend

We appreciate your review. Your feedback is important to us. Please email us directly at ombudsman@maxlend.com with the details of your experience and we will escalate your concerns. If you prefer to speak with us over the phone, we are available at 855-201-4677 from 7AM – 7PM CT, Monday – Friday.

Feb. 11th, 2022

star star_border star_border star_border star_border

Someone who cares Plaquemine, LA

This company is a rip off, I was referred to them by LendUp who were no longer servicing loans but was food at what they did when they serviced them, I guess they didn’t do research before referring their customers over to such a horrible company. Customer Service Reps tells you lies and tweak the repayment schedules to what you ask for until you get the paperwork it’s something different and they say it couldn’t be changed, they lie about the interest rate to get your business and then say they can’t be sued or anything because it’s more than one affiliate involved, ok when you make you suit be sure to include all of the affiliates names, all they will get from me is what I owe and maybe an extra 95 for the interest and that’s that!!!!! Now sue me if you want to I would love to be in court with y’all just so y’all can expose yourselves.

4 years ago

Maxlend Logo

Reply from Maxlend

Hello,

We appreciate your feedback. We provide alternative payment options that may help to reduce the overall cost of the loan, and the loan agreements we provide detail the overall cost of the loan, finance charge, loan term, scheduled due dates and payment amounts. A copy of your loan agreement is available to you at any time by logging into your MaxLend account, and we are here to discuss the terms of your loan with you in more detail. Your feedback is important to us!
To ensure your privacy, we cannot discuss account details here, but we would like to get the details of your experience so that we can properly escalate your concerns.
Please email us directly at ombudsman@maxlend.com or call us at 855-201-4677 to discuss. We’re available from 7AM – 7PM CT, Monday – Friday.

Jan. 26th, 2022

star star star star star_border

Leeann Talbot Orlando, FL

Maxlend is usually available, when I am seeking alone and I am very grateful for that! However, I believe the percentage rates for returning customers loans should decrease a lot more.

4 years ago Edited January 18, 2022

Maxlend Logo

Reply from Maxlend

Hi Leeann,

We take great pride in providing the best possible service experience for our customers. Thank you for an outstanding review!
It is great to hear you enjoyed our service.
We provide alternative payment options that may help to reduce the overall cost of the loan, and the loan agreements we provide detail the overall cost of the loan, finance charge, loan term, scheduled due dates and payment amounts.
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Jan. 18th, 2022

star star_border star_border star_border star_border

Rachel Santana

My husband put in for a loan got approved and we haven't received the $$. The loan was approved on a Friday we were told we would have the funds Monday morning. He called and spoke with 3 different people whom said wait until 5pm then they will contact the bank.. the bank closes at 5pm... im already being charged interest on a loan that I have not received. Hopefully the $$ will be deposited today but it has been more than 8 hours and still no funds... I was hoping to be like all the other reviews that I got the funding in an hour bc if that was the case this would be 5 stars.. im disappointed

4 years ago

Maxlend Logo

Reply from Maxlend

Hi Rachel,

Thank you for taking the time to share your experience. Your feedback is important to us!
To ensure your privacy, we cannot discuss account details here, but we would like to get the details of your experience so that we can properly escalate your concerns.
Please email us directly at ombudsman@maxlend.com or call us at 855-201-4677 to discuss. We’re available from 7AM – 7PM CT, Monday – Friday.

Nov. 17th, 2021

star star_border star_border star_border star_border

HMM Monroe, NC

We have used them before and had NO problems. So when we needed some money with all this quarantine business we didn't hesitate to get a loan through them. This time is a different story unfortunately..... they have continued to take the payment out on the OPPOSITE week then planned. Which results in overdrawing our bank account and having to pay overdraft fees with the bank. When calling to fix that problem either were told it will be fixed or for some reason they can never get the computer system to work properly and pull up our account. BUT we have been just dealing with it and trying to get the loan paid off. Recently they took out a HUGE chunk of money which was not the agreed bi-weekly amount (which we have been paying even on the wrong week). I don't care what situation we are in we will never use this company again. Even with the high interest rate and everything I was ok with it all for the simple fact that we used them before with no problem and they can quickly get us money. Never again though, and not that I am asked regularly for a recommended loan company but if I am I will make sure to tell whoever to stay FAR AWAY from this one.

4 years ago

Maxlend Logo

Reply from Maxlend

Hi,
Thank you for taking the time to share your experience. Your feedback is important to us!
To ensure your privacy, we cannot discuss account details here, but we would like to get the details of your experience so that we can properly escalate your concerns.
Please email us directly at ombudsman@maxlend.com or call us at 855-201-4677 to discuss. We’re available from 7AM – 7PM CT, Monday – Friday.

Nov. 3rd, 2021

star star_border star_border star_border star_border

Vanity Nowell Virginia Beach, VA

I would give a half a star if I could. I recently took out a loan for $500. When navigating the website you are unable to pay a different payment amount other than the loan in full. I called customer service because although they take a amount of $125 every two weeks since september, my account was still reflecting a balance of $611 as of October 14. When I called customer service the repersentative state that the minimum amount payment of $125 has interest of $120 that is applied to the account so in actuality only $5 is going towards the actual account. So in conclusion, instead of paying off the loan within 4-6 months, this loan is now taking 9 months with a whopping total of $1100. A complete RIP OFF and not worth it!

5 years ago

Maxlend Logo

Reply from Maxlend

Thanks for sharing your experience with us, Vanity! We appreciate your honest review and are sorry we didn’t meet your expectations. To ensure your privacy, we cannot discuss account details here. We will reach out to you to gather more details about your experience and ensure your concerns are appropriately addressed. If you prefer to speak with us sooner, you can chat with us 24/7 by logging in to your MaxLend account. We are also available via email at ombudsman@maxlend.com or by phone at 855-201-4677

Oct. 20th, 2021

star star_border star_border star_border star_border

Ronny Falks Houston, TX

One good thing about this company was that it was a quick and easy approval and I got the money the next day. One of the bad things was the extremely high interest rates, but that was all on me. I knew that ahead of time. What I did find strange, was when I paid the loan off in bulk early. No where on the website lets you make a payment early or in full without calling a representative. I found that to be odd and inconvenient. I called customer service and the person I spoke to, did not give me that feel of security with my payment I made with her. I had to enter my card number on keypad of my phone two times and she could not get it to work. Something about her portal not working, so it had to be done manually. I then gave my card number and at no time did she ask what kind of card I was using , nor read the number back to make sure she received it right, or keep me on the line to see if the transaction went through. I also had to ask about receiving an email showing my receipt of payment. Just not the kind of professionalism from customer service at a lending company I would expect. I don't think I will be using Maxlend again in the future.

5 years ago

Maxlend Logo

Reply from Maxlend

Hi,

Thank you for taking the time to share your experience. We value your feedback. For your security, we do not post private account details here. Your concern will be escalated to management for further review. Please contact us from 7AM – 7PM CT Monday through Friday at 855.201.4677 or email us directly at ombudsman@maxlend.com for further assistance.

May. 27th, 2021

star star star star star

anna Jacksonville, FL

Stuff is very understanding very easy to talk with and to let you know what you’re getting yourself into before you get into it so I will definitely give them a five star

5 years ago

Maxlend Logo

Reply from Maxlend

Hi Anna,

Thank you for commending our effort with your 5 star rating! We take pride in having great customer service. It is so great to hear our process is easy and understandable. Anytime you have any questions or need any assistance with your account, please do not hesitate to contact our friendly staff at (877) 936-4336.

Mar. 3rd, 2021

star star_border star_border star_border star_border

Destiny Garn Bowling Green, OH

Maxlend robs people of their money. Had I known what they were about before I agreed to receive the loan I would never have accepted it. I took out a $600 loan and they were debiting my account $84.21 every week. I called after making the payments for two months wondering why I still have so many payments. They said that they charge fees daily to have the loan. So each week when you are paying year $100 they are taking only $2 and putting the rest of it towards fees. I had to pay another 720 to just pay off my loan and be done with them totaling my amount paid to $1500 for a $600 loan. Had I kept making payments I would’ve paid them close to $3000. This site should be shut down and prosecuted for robbing people.

6 years ago

Maxlend Logo

Reply from Maxlend

Hello Destiny,

We appreciate you sharing your feedback. We realize this can be an expensive form of borrowing. With this in mind, we dutifully inform all customers about the terms of their loan. We have representatives who can explain the loan terms and answer any questions. Plus, our loan agreements specify the overall cost of the loan, APR, and payment schedule in the “Customer Installment Loan Agreement” section. If you would like to download a copy of your loan agreement, which also includes all the repayment options available, you can do so from your account page on our website www.maxlend.com. If you have outstanding questions or concerns, please contact us from 7AM – 7PM CT Monday through Friday at 855.201.4677 or email us directly at ombudsman@maxlend.com for further assistance.

Jul. 15th, 2020

star star_border star_border star_border star_border

Caroline Lilly Stratton, CO

This company is crazy. I qualified for $650, I appreciate that since I needed the help at the time. Spoke with the rep that only said “your payments will be $85, but I need you to go log in and e sign” NEVER once telling me my payments were $85 every week for the next 6 months or that my interest rate was 600+ percent, or that I “authorize” them to sign my name on checks to withdraw money from my accounts, didn’t even tell me what I was e signing...yeah, I signed a contract without even knowing it and they WILL call your workplace without even trying your personal number. Even if they are told not to.

6 years ago

Maxlend Logo

Reply from Maxlend

Hello Caroline,

We appreciate you sharing your feedback. We realize this can be an expensive form of borrowing. With this in mind, we dutifully inform all customers about the terms of their loan. We have representatives who can explain the loan terms and answer any questions. Plus, our loan agreements specify the overall cost of the loan, APR, and payment schedule in the “Customer Installment Loan Agreement” section. If you would like to download a copy of your loan agreement, which also includes all the repayment options available, you can do so from your account page on our website www.maxlend.com. If you have outstanding questions or concerns, please contact us from 7AM – 7PM CT Monday through Friday at 855.201.4677 or email us directly at ombudsman@maxlend.com for further assistance.

Jul. 15th, 2020

star star_border star_border star_border star_border

Vanessa Healey Denver, CO

Hello my name is Vanessa Healey, I borrowed about $ 600.00 for these people. It came time to almost be done with my payment, I needed additional help so we made a plan to make a final plan of 150.00. So my last payment came out on the 19th now they took another payment today . Then set a text message to me that told me I am 15days late. When I called them they told me that it was in the notes that my last and final payment is for August the 2nd . This is not true they said my last payment was on the 19th of July. Now they turned around and say in fact my last payment is today, and then sent me a text message that said I am 15 days past due. How dare they take advantage of this single Mom the loan was not worth it. My fight for my money is not worth it. Do not go with this company they are scammers. They are not worth even the one star I had to give them due to the system. Horrible company!

7 years ago

star star_border star_border star_border star_border

GLEN Indianapolis, IN

I'm am very disappointed. This company is a scam they are thieves. The company's goal is to steal as much of your money as possible. I borrowed 1000.00 they said I have 6 Payments of 523.35 WTF .I agreed to pay them and All they wanted to do is tell me what I'm going to pay if I paid today it would be 1500 plus the 523.35 but I don't have that kind of money. These people are not going to do anything except steal YOUR MONEY. NO MATTER HOW DESPERATE YOU ARE DON'T I REPEAT DON'T TRUST THESE PEOPLE THEY LIE STEAL AND TELL YOU WHAT YOU ARE going to do I SAID THAT'S NOT HAPPENING DIRTY ROTTEN Liars thieves THEY PRAY ON THOSE WHO ARE IN NEED BUT WHAT EVER YOU DO DON'T EVEN CALL THESE PREDATORS

7 years ago

star star_border star_border star_border star_border

Mimi Betancourt Englishtown, NJ

These people are criminals! How can they live with themselves ripping off people who are in need. Completely misleading. Completely unjustified and dishonest! I wanted to take out a loan for $900 and was on the phone with a rep for quite some time trying to get her to give me an exact interest rate number of this loan. After much time, she told me i would pay $20 on every $100, so I would be paying back $180 on the $900. I agreed, but in order to get the loan, i had to sign a contract online first and then they would send me the contract with the payment arrangement. After months of bi weekly payments automatically deducted from my account, I realized the loan should have been paid in full. I go online to check the account status and it said is had recurring payments still due every 2 weeks of $260 until November! So I would actually be paying $4000 in interest on a $900 loan. Who the HECK does that?! No one in their right mind would do such a thing when you're taking the loan to get out of a debt in the first place! For the record. I have paid back the $900 and another $260 on top of that. So my debt is paid but they are threatening to send this to collections and have called my job two days in row. I want to stop this company from hurting people. They should not be allowed to this! Aren't there any laws to protect me, us?!! . They are a FRAUD. Women working for this company on top of that! Shame on them for scamming people for a living. What goes around comes around ladies. MIMI

7 years ago

star star_border star_border star_border star_border

Disappointed Teacher

MaxLend is horrible. They lie on the phone and never mention the interest rate and how SKYROCKETED it is. Rude people, no respect for people with financial stress, very disappointing. I would NEVER recommend them-even to my worst enemy. We paid over double to borrow some money-they know they are scamming people and do not give a care about anyone but themselves. They are accountable for all of the innocent folks they have tricked. We are still in debt because they added to our financial burden, instead of relieving it. Both my husband and I are hardworking and contribute back to the society-they even lied about being an Indian Reservation. Later, we found out that indeed they are affiliated with one and their laws are somewhat different-so that is how they keep getting away with hurting their borrowers. The only reason I gave 1 start is because I was unable to select a 0.

7 years ago

star star_border star_border star_border star_border

Patty Zephyrhills, FL

Do not borrow $ from this company do something else it's a rip off I borrowed $925.00 because I needed repairs on my car so I could get to work and I needed it fast I already missed a week of work do to my car being out of commission anyway by the time it a all said and done I'll be paying back $3,600.00 on a $925.00 borrowed loan well that's not going to happen I paid 1,200 back to the company I cancelled the auto debit so no more $ is coming out my acct they can take me to court I guess but there not getting another dime from me I feel this business is awful and they take advantage of people in a bad situation.

7 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Stuart Witt Port Saint Lucie, FL

Excellent company to deal with. Customer service is above and beyond

4 years ago

Maxlend Logo

Reply from Maxlend

Hi Stuart,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our excellent customer service!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Mar. 4th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

David Rainbow City, AL

Easy to use, very very very nice and very very helpful with my questions

4 years ago

Maxlend Logo

Reply from Maxlend

Hi David,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our quick and easy process!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Mar. 4th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Kim Morrison Wellington, KS

I believe the interest rate is just a little bit too expensive but you catch people in a bad time and they need you

4 years ago

Maxlend Logo

Reply from Maxlend

Hi Kim,

Thank you for your review! We take great pride in providing the best possible service experience for our customers.
Keep in mind we provide alternative payment options that may help to reduce the overall cost of the loan, and the loan agreements we provide detail the overall cost of the loan, finance charge, loan term, scheduled due dates and payment amounts. A copy of your loan agreement is available to you at any time by logging into your MaxLend account, and we are here to discuss the terms of your loan with you in more detail. Please email us directly at ombudsman@maxlend.com or call us at 855-201-4677. We’re available from 7AM – 7PM CT, Monday – Friday.

Mar. 4th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Veronica Kren Fairhope, AL

Your customer service personnel are easy to work with and they are courteous.

4 years ago

Maxlend Logo

Reply from Maxlend

Hi Veronica,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our excellent customer service!
We look forward to the opportunity to always serve you!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Mar. 4th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Yolanda Cosme Dade City, FL

I have never had any problem, staff is always so nice and helpful

4 years ago

Maxlend Logo

Reply from Maxlend

Hi Yolanda,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our excellent customer service!
We look forward to the opportunity to always serve you!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Mar. 4th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Cynthia Richardson Chicago, IL

It was very easy to do the young lady was very knowledgeable.

4 years ago

Maxlend Logo

Reply from Maxlend

Hi Cynthia,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our excellent customer service!
It is great to hear you enjoyed our quick and easy process!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Mar. 4th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Debra Lyda Arden, NC

Easy work with and friendly people and always there when l ner

4 years ago

Maxlend Logo

Reply from Maxlend

Hi Debra,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our quick and easy process!
We look forward to the opportunity to always serve you!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Mar. 4th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Scott Bohnhoff Hughesville, MD

Your policies are inflexible! I needed to change my draw date but the ONLY way you seem to take the customers word for it is get an official letter from my employer.

4 years ago

Maxlend Logo

Reply from Maxlend

Hi Scott,

Thank you for taking the time to share your experience. Your feedback is important to us! Kindly note you are able to change your scheduled due date based on the date your income is received by calling us at 877-936-4336 or by sending us documented confirmation of the changes that were done.
To ensure your privacy, we cannot discuss account details here, but we would like to get the details of your experience so that we can properly escalate your concerns.
Please email us directly at ombudsman@maxlend.com or call us at 855-201-4677 to discuss. We’re available from 7AM – 7PM CT, Monday – Friday.

Feb. 23rd, 2022

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Fabian Ramirez Big Lake, TX

Twice Maxlend debited my bank for the entire balance before even making my first payment and caused me overdraft fees because of those debits Maxlend without my permission!

4 years ago

Maxlend Logo

Reply from Maxlend

Hi Fabin,
Thanks for sharing your experience. We are sorry that you were dissatisfied with the level of service you received. Your feedback is important to us!
To ensure your privacy, we cannot discuss account details here, but we would like to get the details of your experience so that we can properly escalate your concerns.
We will be reaching out within 48 hours for more information about your experience. If you prefer to speak with us sooner, please feel free to email us directly at ombudsman@maxlend.com or call us at 855-201-4677. We’re available from 7AM – 7PM CT, Monday – Friday.

Feb. 24th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jude Lee Essien Florence, KY

Easy and simple and with some few hours my money is in my account.

4 years ago

Maxlend Logo

Reply from Maxlend

Hi Jude,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our quick and easy process.
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Feb. 23rd, 2022