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Best Egg

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8.4

Overall Score

Author: Jenna Vasquez

LAST UPDATED: April 20th, 2022

Best Egg is an online lending platform focused on personal loans. The company has helped fund over $7 billion in personal loans since its founding in 2014. Most Best Egg personal loans are used as debt consolidation loans to pay off high-interest debt, like credit cards, but you can use them for a variety of expenses. The company offers competitive rates through its second partner bank, Blue Ridge Bank.

With an exceptional consumer star-rating on BestCompany.com, Best Egg loan reviews indicate a quality company with exceptional service. These reviews offer a comprehensive look at the pros and cons of borrowing money through this service through the lens of people like you.

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Highlight: Best Egg rates and terms

  • Loan amounts — $2,000–$50,000
  • Time to funding — As quick as 1 business day after approval and verification
  • Origination Fee — 0.99–5.99%
  • Minimum income — $35,000
  • Minimum credit qualification — 600
  • Loan repayment term — 36–60 months
  • Rates (fixed) — 4.99%–35.99% APR*

*An expanded APR range is made possible by Best Egg's partnership with Blue Ridge Bank.

Continue reading for a full review of the company, as well as verified Best Egg reviews.

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The Good

  • Approval Requirements
  • Great for High-Interest Debt Consolidation
  • Instant Decision Process
  • Clear, Transparent Platform
  • No Prepayment Penalty Fee
  • Due Date Changes for Eligible Borrowers
  • Fixed-Term Plans
  • Simple Interest Loans
  • Secured Loan Option
  • No Credit Impact for Loan Pre-Qualification
  • Positive Best Egg Reviews

Approval Requirements

Best Egg has lower approval requirements than you might get with other lenders.

To qualify for Best Egg's lowest rate through Blue Ridge Bank, 4.99 percent APR, applicants should have at least a 600 minimum credit score and an annual individual income of at least $35,000.

Many other personal loan lenders have more strict approval requirements that could be challenging to meet, especially for subprime borrowers.

Great for High-Interest Debt Consolidation

Are you looking to consolidate your debt with a personal loan?

Best Egg personal loans can be an excellent option for applicants looking to consolidate debt or pay off high-interest credit card debt, primarily due to its low annual percentage rates ( APRs*) ranging from 4.99 to 35.99 percent, and loan terms ranging from three to five years.

Best Egg also gives borrowers the opportunity to pay off their loan faster than is scheduled, without being charged any prepayment penalties. These loan terms provide a manageable payback process that is typically much more effective than many other debt relief or consolidation companies.

Instant Decision Process

After the application process is complete, Best Egg provides an instant approval decision. Because Best Egg is an online lending platform, the loan application process is quick and easy, making it simple for consumers to apply and receive funds.

After submitting any documents for verification, customers could have money in their bank account in as little as one business day. Nearly all customers will be funded within three business days after final approval, depending on their banks' policies.

It is important to note that most personal loan lenders have an online application, but some will also require applicants to speak with a company representative over the phone to complete the process. A entirely online application can save you more time and get you funding much faster, as is the case with Best Egg.

Clear, Transparent Platform

Best Egg makes repaying loans simple, with several options to make loan payments:

  • Setting up automatic payment through electronic funds transfer
  • Paying online
  • Sending a check through the mail — Payments sent in the mail should be given at least five to seven days to reach Best Egg.

Borrowers don't have to worry about a payment processing fee. Customers can also set up monthly payments at a Western Union office. Keep in mind that there is a fee charged for each transfer.

Best Egg is transparent when it comes to sharing information with customers and provides clients with loan terms, including fixed interest rates and monthly payment amounts. Best Egg also provides an easy-to-find, clear privacy policy on its website with information detailing how it limits the sharing of clients' personal information.

Best Egg's website is easy-to-use and transparent and has the majority of information you will need with answers to common questions you may have. Your personalized Best Egg login also has your account information listed, including account balance, payment due date and amount, late payment info, as well as your payoff amount. Having all of this readily available to you makes it simple to manage your personal loan and ensure you stay up-to-date with payments and important changes to your account.

No Prepayment Penalty Fee

Best Egg does not charge a prepayment penalty fee if you decide to make extra payments or repay the loan faster than your loan term requires. Prepaying on your loan will reduce the amount of interest you pay, so this will only benefit you if you choose to do so. Be sure to regularly communicate with Best Egg once you have your loan, so you always know what your payoff amount is.

You can see your payoff amount at any time through the Best Egg account portal. This will also show you how much you could save in interest fees if you pay off your loan early. Penalty-free prepayment is always preferable, especially if you are looking for a consolidation loan with the goal of eliminating needless interest and fees on your other accounts.

Due Date Changes for Eligible Borrowers

Best Egg personal loan payment due dates are subject to change for eligible borrowers. This allows flexibility for consumers to change the due date if necessary. For example, if you prefer to pay your bills at the end of the month versus the beginning of the month, Best Egg, when possible, will work with you to decide on a due date that works best for your budget and financial situation.

Fixed-Term Plans

Best Egg offers personal loans with fixed-term plans.

This means that the amount you pay each month will not fluctuate, and your rates will stay the same throughout the lifespan of your Best Egg loan term.

This provides peace of mind and stability to borrowers and makes it easier for them to stay on top of payments throughout the loan term, as there will be no rate changes that can be expected with a variable rate personal loan. 

Simple Interest Loans

Best Egg loans offer simple interest loans rather than compound interest loans. Simple interest can save you more money overall because interest is calculated only on the outstanding principal balance. Compound interest loans charge interest on the principal as well as on accumulated interest from past non-payments, thus potentially increasing your payments.

Secured Loan Option

If you have a low credit score and would be considered a "high-risk" borrower, Best Egg does offer a secured loan option, requiring collateral — something of value that you own, such as a car, home, or other property — instead of relying wholly upon your credit to make a lending decision. Secured loans pose less risk for a lender since your collateral can be seized in a situation where you are unable to make your payments, ensuring that the lender receives some sort of compensation.

This is a unique option in the personal loan industry, providing a wider range of borrower the opportunity to be approved for a loan with Best Egg.

No Credit Impact for Loan Pre-Qualification

When you check your rate and potential to qualify through the Best Egg lending platform, your credit score will not be impacted.

Like many online lenders, Best Egg uses a soft credit inquiry to see if you are eligible and to determine what your rates would be. This requires entering personal details including your name, address, social security number, annual salary, whether you have recently used your credit card for a cash advance, etc. The opportunity to pre-qualify makes it easy for potential borrowers to make smarter financial decisions. They can compare lender rates and decide if Best Egg is right for them, without negatively impacting their credit in the process.

If you choose to accept Best Egg's loan offer a hard credit inquiry will be performed, which is standard in the industry. 

Positive Best Egg Reviews

The majority of Best Egg loan reviews left on BestCompany.com from real customers are overwhelmingly positive, highlighting the following:

  • Quick and straightforward loan application and process
  • Satisfactory rates
  • Excellent customer service

Best Egg complaints are limited.

If you are interested in reading all current Best Egg reviews, click here.

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The Bad

  • Loan Origination Fees
  • No Joint Loans Available
  • Not Available in all States

Loan Origination Fees

Best Egg personal loans have an origination fee between 0.99 and 5.99 percent of the total loan amount. The origination fee is the one-time cost for Best Egg processing the loan.

Unlike the interest rate, the APR includes both the interest rate and all fees, including the origination fee.

Best Egg states that any loan with a five-year repayment period will have a loan origination fee of at least 4.99 percent. This fee is deducted from the loan when funds are deposited into your bank account and is considered when calculating the annual interest rate.*

No Joint Loans Available

Best Egg does not currently offer joint loans. Many other lenders have a joint loan and/or cosigner option which can help subprime borrowers qualify and receive lower rates.

If you are looking for a personal loan, but want to apply with a cosigner, consider lending sites like FreedomPlus and Upgrade, or peer-to-peer lending platform, LendingClub.

Not Available in all States

Best Egg's personal loan products and services are available in 47 states, including Washington, D.C. However, loan products and services are not available in the following states:

  • Iowa
  • Vermont
  • West Virginia

If you reside in any of the listed states, you will need to look into other personal loan company options.

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The Bottom Line

The Best Egg platform offers personal loans to borrowers with good credit and excellent credit. These loans can be used for a variety of purposes, including debt consolidation loans, credit card refinancing, and home improvement — but cannot be used for a student loan or auto loan (which is typical for personal loan companies). These loans are encompassed in a quick approval process and a transparent platform.

Best Egg is unlike online peer-to-peer lending platforms that have to wait for investors to fund loans. Its financial institution partner, Cross River Bank, is ready to fund qualified applicants, which allows Best Egg to transfer funds electronically to a bank account in as little as one business day.

Best Egg offers unsecured loans with a fixed monthly payment for the life of the loan. The online loan application process takes a few minutes to complete. A soft credit check will be performed once an application is submitted, but customers don't need to worry about this credit check having an impact on their credit score or showing up on a credit report. There is also no prepayment penalty fee.

Approval requirements are low and minimal, which is particularly good news for subprime borrowers — Best Egg's minimum credit score is 600 and minimum income is $35,000. This could make it easier to approved for a personal loan, although your rates and terms will still be dependent upon your finances.

Read Best Egg loan reviews below to see what consumers are saying about this online lending service.


*Best Egg loans are unsecured or secured personal loans made by Cross River Bank, a New Jersey State Chartered Commercial Bank, Member FDIC, Equal Housing Lender or Blue Ridge Bank, a Nationally Chartered Bank, Member FDIC, Equal Housing Lender. Best Egg Credit Card is issued by First Bank & Trust, Brookings, SD pursuant to a license by Visa International. “Best Egg” is a trademark of Marlette Holdings, Inc., a Delaware corporation. All uses of “Best Egg” refer to “the Best Egg personal loan” and/or “Best Egg on behalf of Cross River Bank or Blue Ridge Bank, as originator of the Best Egg personal loan,” as applicable.

 

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Star Rating

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4.9

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14,046 Reviews

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Review Source

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Andrew Walsh Palm Springs, CA

Poor Customer Service - I wanted my loan funded quickly. I supplied all my banking information. The customer service rep sat on the loan all week. I got a loan from someone else. DO NOT deal with Best Egg!!!!!!!!!!

5 years ago

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Reply from Best Egg

We appreciate you taking the time to share your experience with us. We're so sorry to hear that the service you experienced was anything less than perfect. Please be assured that customer satisfaction is our number one priority, so we will be sure to forward your feedback along to the appropriate department for review. If you would like to discuss your concerns further, please feel free to give us a call at 855-282-6353.

Sep. 28th, 2021

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Mitchell Williams Benicia, CA

Not very happy the second time around ! I requested a $ 20,000 loan it was Approved !!!!!!!!!!! with a 12 to 14 % interest rate …. A BestEgg service advisor said I had a option to look at another quote they had to offer and if I didn’t like it I could return to the first quote of 12% well I did check out the other options and it was 18 % so I asked the service advisor to give me back my loan quote with 12% and he tells me the computer kicked it out and he can’t get it back well I was angry and asked to speak with a supervisor or get a supervisor to intervene so the advisor put me on hold for about 2 minutes and said there was nothing they can do to correct the problem so I hung up pissed !

5 years ago

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Craig Stillman Old Bethpage, NY

About 4 years ago my wife stole my identity and got a loan on bestegg.com for $15,000 without my knowledge. I had her arrested and filed a fraud report with bestegg. They took it off my credit report, however, I recently applied for my own loan on bestegg and they have me listed on their site as delinquent. I spoke to Peter C a so called manager and he said there is nothing he can do. First they give a loan to my wife using my ssn, and now I can’t a loan of my own even though I had her arrested and I’m now divorced from her. I would never use bestegg.com. I’m a victim of fraud due to them and now I’m being punished for alerting them to this fraud.Your personal information is not safe with them.

6 years ago

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Reply from Best Egg

We are investigating your concerns and are in the process of resolving it for you. We do apologize for any distress and inconvenience. In the meantime, let us know if we can do anything else by giving us a call at 855-282-6353.

Nov. 22nd, 2019

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Mike Alexandria, VA

I don't think this lender is that good. Reasons are 1) They asked too many extra documents to support the loan such as last year W2, 2 paychecks, checking accounts, void check book etc with such a small loan and demanded high credit score. My income is well more than 6 digits my debt and income ratio 1/100 or my debt is 2K in balance but I received a cut-throat interested rates 2) When loan approved, it takes 3 days to deposit to the bank 3) Intereted rate is much higher than any lenders. I wouldn't recommend the borrower to choose this lender. Keep in mind that I had credit score above 700 but my interested rate is higher than 30%.

7 years ago

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Reply from Best Egg

Thank you for taking the time to leave us feedback. We're sorry to hear that you're dissatisfied. Credit decisions are based on many factors, including credit history and the information provided in the loan application such as income, employment and other key financial ratios. If you have any other questions or concerns, please give us a call at 855-282-6353.

Jul. 25th, 2019

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Jen Nashua, NH

The Best Egg personal loan Interest rate (for credit card debt consolidation purposes) was the lowest rate I found, and the entire application process was completed quickly online. There were a few hiccups - at one point the system tried to verify my bank info by sending a text to the phone number in my bank records, but that number was a landline that could not receive texts, and there was no way to go back and suggest a different authorization method such as e-mail. But even with the hiccups the loan proceeds were deposited into my account within three days. I am a little unhappy that loan payments are handled as automatic withdrawals and there doesn't seem to be an option for the customer to control the timing of their payments ( via automatic bill payment, or simply sending checks), although the loan agreement indicates customers may do so but will be charged a fee. Still, a very convenient process and loan set-up.

7 years ago

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Reply from Best Egg

Hi Jen. Thanks for taking the time to reach out and leave us a review. We take your feedback seriously. Give us a call at 855-282-6353 and we may be able to help un-enroll in automatic withdrawals and changing monthly due dates. Thank you again for sharing.

Jan. 8th, 2019

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B B Scottsdale, AZ

Do not deal with this company!! First off, I was told that i get a $100 gift card if i accepted my loan. No disclosure that it took 30 days AND after making your first payment to get the gift card. I was told it was just for "accepting the loan". Come to find out, that was all a lie. I was planning to use it for Christmas and now i wont even get it until well into january. If i ever do get it. Second, everything about the documents they required is shady. I had to supply 4 pay stubs and a W2 to verify my income and employment. Even tho my W2 and my most recent pay stub dated 2 weeks ago are both from the same organization and clearly state my gross income. That still wasnt good enough and they needed a bank statement showing that "money went into my account" before thy would consider it income? wth? What i do with my checks after the employer pays me is my business. I dont have to deposit them!!! Then there was the "conference call" with my bank to verify my account was legit, in my name, the routing and checking account number, and that it had been opened within the last 60 days. All because i dont have checks. Because who uses checks anymore? I havent needed, or used, a check for 5 years now. So, when i opened this account, i didnt see the point in wasting my money or trees to print something i will never use. Apparently a bank statement and a snip from the online account showing my name, routing #, and account # are not enough for this company. no. We had to waste 30 minutes of my time on the phone calling the bank for them to tell them exactly what the documents i provided showed. Then there were the 4 phone calls about an annual bonus that were beyond ridiculous. The customer service reps are rude, dismissive, and condescending. I have NEVER been so frustrated and so insulted with people on the phone that i lowered myself to their level of rude and condescending. That is how bad the calls were with these reps. The reps literally laughed at my questions about why they needed proof the income went to the bank. I still dont understand what that has to do with getting a loan approved. As long as a i make the money, i can burn my checks if i want!! Do yourself a favor, go anywhere else. I dont even have my funds yet and i am over this business and looking for ways to pay it off and refinance elsewhere.

8 years ago

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A. Palmer Smithville, MO

The application process was easy, but that's not the problem. Monthly payments come out automatically. I paid a large chunk of my loan off, prior to my April 25th due date. Therefore, my account showed that my next payment wasn't due until May 25th. I paid the balance OFF on April 24th. They went ahead and took the monthly payment out also, even though I paid it off, and it showed the next payment wasn't due until May 25th. This caused my bank account to be overdrawn, and I was charged a $35 fee from my bank. When I called for my refund, the guy said that even though my online account showed that my next payment wasn't due until May 25th, the automatic withdrawl wasn't changed, so that's why it came out again. Ummm....what?! That makes no sense! He said they would issue me a paper refund, and only refund the overdraft fee if I send a statement showing the amount. I advised him that I want the refund electronically, since they chose to take it out elecronically. My bank sent the first statement. The next day, they sent another showing the overdaft fee. After 4 business days, I hadn't heard anything. I called AGAIN yesterday, and was told the second statement showed a "pending" overdraft charge, and that they now needed a THIRD statement showing it was actually charged. 1. NO ONE EVER CALLED TO LET ME KNOW INFORMATION WAS "MISSING," OR FOLLOWED UP 2. The second statement DOES show the overdraft fee as an actual charge. 3. I will not wait 2 weeks for a paper refund, when YOU screwed up, not me. 4. I still haven't recieved or heard anything, and the last converstaion with them was 2 days ago. I will never use them again.

9 years ago

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Jeff Frazier Park, CA

Horrible Customer Service – Huge Fees – High Interest Rates Best Egg hounds people to apply every month, in my case for over a year. They carefully to tease to apply using low interest rates like 5.99% and then switch it up with higher rates like 18.9% through the application process. So you think they can save you 2-3% and you continue on only to find a HUGE processing fee added to the loan. Example: $3000 loan = $350 fee you will pay interest on or 11+% in my case. If you continue through the process they will ask for tax returns, pay stubs, SS statements, avoided check, and possibly more for verification. After you scan and upload all the documents, don't expect much in the way of communication. You might receive an email telling to check your Dashboard for loan status. Days can go by with no word from them so you log on to your account and check the status. If you have a question expect long waiting periods and when you finally reach a Best Egg agent, they will refuse to tell you anything other than your loan in pending, approved, or closed. They don't use the word “Declined” they use the word “Closed”. My Dashboard said, “Declined for Insufficient Documentation". I think they need additional information and contact them. I wait and I wait and I wait for an agent. Finally get a person, verify the account, mention the dashboard message, and ask what is needed. The Best Egg agent says, "The loan is closed" in a very negative tone. I ask what this means. She says, "It's closed, the loan was not approved. I asked the reason. This is where she became very rude, snotty even, you know the type, highhanded and arrogant, then agent repeats, “the loan is closed". I asked again what the reason was and if Best Egg needed more documentation. This time I get the silent treatment. Dead silence. I heard nothing but the sound of their breath and background chatter. I asked if I would be receiving something in the mail and they said "yes". I asked to speak to a Supervisor and with the sound of "huff" I was put on hold where I waited and waited and waited once again until I was connected to a supervisor who proceeded on and on with a convoluted explanation full of loan jargon without really saying anything other than that “the code” indicated that the income was lower than what was needed for the loan. I was declined with a 50K-60K income, not heavily in debt, good credit rating, nothing ever late, no charge offs, etc. I just bought a house last October and was approved for a 30 year fixed at 3.1%. Hope this review helps others considering this company.

9 years ago

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Mike Majdanski Fair Lawn, NJ

I'm not even sure if this company really gives out loans. Every few weeks or so I receive an offer in the mail from them saying I have been pre-selected for a loan of up to $40,000. In the beginning I started asking for a modest size loan, in the $15,000 range, and I was denied. The next time I received an offer I went down a bit to $10,000. Denied. I just got another one in the mail today, and I tried doing it for only $4,000. Denied. It said my credit score was 709, and my income is over 10x the amount of this loan. I just wish there was someway to stop them from sending me this junk mail in my mailbox because clearly I'm never going to be approved.

9 years ago

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S. Sherry McKeesport, PA

My husband applied for a small personal loan, we found another loan company with a MUCH BETTER OFFER so we accepted the better rate loan. NEVER accepted the Best Egg loan however they still deducted the monthly payment from our bands account. Best Egg then continued to argue with us that we received the loan funds…..finally 10 days later they did refund our money!! Horrible customer service. Stay away!

4 years ago

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Reply from Best Egg

We appreciate you taking the time to share your experience with us. We're so sorry to hear that the service you experienced was anything less than perfect. Please be assured that customer satisfaction is our number one priority, so we will be sure to forward your feedback along to the appropriate department for review. If you would like to discuss your concerns further, please feel free to give us a call.

Jan. 20th, 2022

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Bulletproof X North Little Rock, AR

Don’t waste your time giving them your information. I had more than the require minimum credit score and annual income and still didn’t get approved. Misrepresenting their information about the minimum 600 and $35,000 annual income. Don’t let the good reviews fool you, they probably come from people who has 700+ credit scores. So if you have a 600- 650 mostly you won’t be approved.

5 years ago Edited September 14, 2021

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Reply from Best Egg

We apologize we did not have offers available for you at this time. If you haven’t already, you should receive a letter online or by email that provides a reason why we weren’t able to find rates for you at this time. Loan offers are a combination of an individual’s application and credit history. Factors like the current economic turbulence may have impacted the availability of rates and result in higher interest rates/APR. If you're pre-approved, it means that your credit report, as reported by credit agencies, meets certain criteria that we look for in customers. We need additional information, such as income, that you’ll submit in our application to see if you qualify for a loan from us. Checking your rates has no impact on your credit score. We encourage you to check back in 30-60 days to give your credit a chance to update. If you have any additional questions you would like to discuss, please feel free to reach out at 855-282-6353.

Feb. 1st, 2021

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Thomas Vicksburg, MS

I would never get another Loan with Best Egg. I make a payment every month of $1,000.00 wanting to payoff my loan as soon as possible. Talk to them every month . I want the balance of my monthly payment to be put on the principal. Instead of doing that they spread it out and put in on monthly payments. Today is January 7th. 2020. They show I am paid through July 2021. Who do I have to talk to, to get it corrected without calling every month and getting the same information. Please fix this.

6 years ago

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Reply from Best Egg

Thomas, thank you for reaching out. We are messaging you privately to try to get in contact with you regarding your concerns.

Jan. 11th, 2020

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James T Youngsville, LA

What a joke.. why would they ask u to leave a review after saying money will Be in your acct in 1 to 3 days , u leave a good review, then the next day thru say things change and we cant approve u. I suggest people dont leave review til money is in bank. Good lord I make 100k and never late on any payments and still get denied, AFTER, being approved..

7 years ago Edited September 14, 2021

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Reply from Best Egg

We're sorry to hear that you feel this way. Please be assured that your feedback will be reviewed and taken into consideration to improve our customer experience. We appreciate you taking the time to leave this review. If your concerns have still not been resolved, please give us a call at 855-282-6353 so that we can get things straightened out. Thank you.

Nov. 5th, 2018

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Bambi Shropshire Aurora, CO

My loan has not funded yet but in attempting to have my very simple questions answered I had 2 agents, Joaquin and Marsha, put me on hold and never return to the line. I meerly wanted to have the APR explained, to know if I could pay the origination fee instead of "rolling it into the loan", and to see if I could request a smaller amount. Since I was not accepting the standard call-center answers which told me nothing, both agents put me on hold and never returned to the call. WAY TO DO BUSINESS BESTEGG! We're off to a great start!

8 years ago

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Reply from Best Egg

Hi Bambi. We're so sorry to hear that your experience was less than satisfactory. Please know that we strive to provide excellence service to our customers. We have forwarded your concerns along so that a representative can reach out to you directly.

Feb. 15th, 2018

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D Gardner

I had some credit cards (hours cut at a previous job so had to pay bills with CC) I wanted to pay off with a lower interest rate. I have never been late ever with any payments. I got the response they would not help me. They advertise they give lower interest rates for consolidation. If you are not going to help people, don't advertise that you will...

8 years ago

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Reply from Best Egg

We're sorry to hear that you are dissatisfied. Credit decisioning is based upon many factors which determine your ability to pay and considers criteria such as current income, debts, payment history, and credit bureau data. If you'd like to discuss your concerns further, we would be more than happy to address them directly. However, to ensure that your privacy is protected, we kindly ask that you give us a call at 855-282-6353. We are available Monday through Thursday from 9:00am – 9:00pm, Friday from 9:00am – 7:00pm and Saturday from 10:00am – 5:00pm EST.

Jan. 9th, 2018

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ADS

I am a very easy and simple person. I had all the documents etc.. long story short, I couldn't not use the reimbursement for my internet and cable which dropped my income by $2,100. So they raised my interest rate over 1%. It was a long 4.5 days. I went to Avant and got approved in less than 5 hours. Best Egg personnel were friendly but it was this round and round circle. So basically I got a hard pull on my credit for a weeks worth of grief.

9 years ago

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Sidney Lazare

On December 5 best egg debited my account twice for 544.17 they asked me to provide proof of the double charge. I got them the info five days ago my count still not created this is what I call poor customer service. I talk to a customer service rep named Jennifer. she claims it cannot be posted to my account until it clears on there end. I sent them my bank statement and it clearly shows where it was taking out two times .

9 years ago

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Rick Heller Asbury, NJ

Yes, they actually loan you the funds, at 25% interest. Try paying your loan off early and see what happens. For some reason the payoff doesn't complete and they continue withdrawing funds from your checking. Customer Service is non existent for this company. I sent 4 emails to their published customer service email address inquiring about the payoff I tried to process and didn't receive a single response to any of them. My bank told me they do this so they can charge me a fee for late payment once the payoff doesn't complete. Borrow money elsewhere, avoid this company if possible.

10 years ago

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Jesse Colorado Springs, CO

I sent in an application since last week. I have gotten nothing but phone calls 3-4 times a day to tell me they have not received my documents. Which I find odd, they have received everything but one thing. I have resent it 4-5 times this week and they still haven't received it. But when I call they have the paper work. This has not been easy or fast like they say and ready to just go somewhere else. Tired of the hassel.

11 years ago

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Rex Woodbridge, VA

Like so many others, I received a letter telling me I was pre-approved for $50,000. I am retired with a very good fixed income, and I have a great credit score. After filling out the application, I was told that they had no rates for me, meaning that I was denied. This is insane. If having checked this out effects my credit score I will be screaming bloody murdsr. Beware these letters telling you that you are "pre-approved."

11 years ago

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Laredo Cañon City, CO

I did not like that the origination fee was not focused on while I was doing my application. I have paid over 700 dollars on this fee. Borrower beware. I am a Veteran with over 24 years of active duty. I was going to leave an outstanding review for this company but they really disappointed that they would take advantage of a disabled VET.

5 years ago

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Reply from Best Egg

We're sorry to hear that you are dissatisfied. Please be assured that it is outlined in a customer's Truth In Lending Disclosure statement that they are presented before accepting a loan, that one may be charged an Origination Fee. If you have any questions or concerns, please feel free to give us a call at 855-282-6353.

Sep. 30th, 2021

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BRENT KIMBALL Dallas, TX

Rates and original fee are way too high. You are my highest of all my loans ever. Never had an origination fee. I should have just gone through my bank which has much better rates and no original fee. I didn't recognize the security questions from my bank so I am worried that I am even going to get the money.

6 years ago

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Reply from Best Egg

Brent, we're so sorry to hear your experience with us so far hasn't been up to par. We have investigated your concerns, but if you'd like to discuss further, please give us a call at 855-282-6353.

Feb. 19th, 2020

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08cummins Salem, WI

Had a loan from bestegg and paid it off. They sent me a letter stating I've been a good customer paying my loan payments on time and paid it off and then I go to reapply for a smaller loan they denied me. I have good credit. I will not be doing any future business with best egg again. I also will pass this info along to others.

7 years ago

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Reply from Best Egg

We're so sorry to hear that you feel this way. We apologize for any inconvenience or frustration this may have caused. Please be assured that we value your feedback and will use it to improve. If you have any other concerns, please feel free to give us a call at 855-282-6353. Thank you.

Sep. 13th, 2019

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Kathy Indianapolis, IN

I started my application and went back 2 days later to finish and it said my offer code was not valid then it said do it without code. Then it said I couldn't apply because I had done it twice in the last 180 days it had only been 2 days. Bunch of bull!!!!!

7 years ago

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Reply from Best Egg

We understand your concerns. If you would like to discuss further, please give us a call at 855-282-6353.

Mar. 28th, 2019

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Jeff Bradenton, FL

I have received numerous ads stating , I'm pre approved for $50,000.00, yet when it put in the info of nearly $60,000.00 yearly earnings this sham company says I qualify for a $22,000.00 dollar loan half of what I was requesting. Please remove me from all mailing lists.

8 years ago

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Reply from Best Egg

Hi Jeff. We're so sorry to hear that you feel this way. We'd be more than happy to remove you from any future mailings. In order to do so, we kindly ask that you give us a call at 855-282-6353.

Feb. 21st, 2018

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Brian eating Pepperell, MA

I needed help through a tough period. Turned down in less than 10 seconds. No better than any commercial bank. Not sure what the hype is. I have a good salaried job, own a home and have made mortgage payment on time every month for 12 years, but Best Egg can't give me a loan? waste of time!

8 years ago

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Reply from Best Egg

Hi Brian. We're so sorry to hear that you're dissatisfied. Credit decisioning is based on many factors, including your ability to pay and considers criteria such as current income, debts, payment history, and credit bureau data. If you'd like to discuss your concerns further, we would be more than happy to address them directly. However, to ensure that your privacy is protected, we kindly ask that you give us a call at 855-282-6353. We are available Monday through Thursday from 9:00am – 9:00pm, Friday from 9:00am – 7:00pm and Saturday from 10:00am – 5:00pm EST.

Feb. 14th, 2018

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Shyam Flower Mound, TX

Worst Approval process, they keep sending me pre-qualified offers repeatedly, so i decided to give a try.. when i applied they just rejected my application without even considering any of the factors other than my credit score.

8 years ago

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Lisa Gardner Scio, OR

I called today to cancel the loan, your customer service representative just said, there is nothing I can do, you have to pay the origination fee. I explained that the money has not even been deposited yet, she still stated there was nothing to be done, and no other department I could speak to. Refused to let me speak with anyone else.

9 years ago

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Michael Grossman Boise, ID

Sorry to say but are you a joke. I have a credit rating of 750 plus. Already been approved through another company for 20k at 7.99 but got your mailier. So i thought i will check on line. YOU say i am approved for 7500.00 at 24.99. Wow no thanks ! Instead of Best Egg change your name to Laid an Egg. Mike

9 years ago

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Carolyn Beckett Lawrenceville, GA

My loan payment was due on August 1. My cell and home number have been ringing off the hook beginning at 8:30 a.m. No creditor begins to call incessantly the next day after the payment is due. In my opinion this is a racket.

10 years ago

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jose

this company should be close they lie people there is not good faith if you know about finance be carefully is better not going for a loan .in my case they charge me almost 5% from the original amount and increase the interest APR so I cancelled this loan .

11 years ago

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Angella Minneapolis, MN

I got an offer stating that I was preapproved, however, after checking to see what my rate would be I was told that there wasn't any rates available for me. Kind of disappointed as I don't know how this will affect my credit.

11 years ago

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C. Byrd Jacksonville, FL

Got invite. Applied and denied with no explanation. Retired military(26years!!) & disabled veteran who had to get emergency custody of grandchild which put strain on our finances and had to use credit cards to provide care. Now, just want to pay them off to get back on track. Crappy to not to even be given an honest chance to do it.

11 years ago

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Greg H. Saint Charles, MO

They took out nearly 6% of the loan value for an ‘origination fee’ which is then again added back on to the loan when repaying, on top of a 18% APR. Last time using a company with such high fees!

5 years ago

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Reply from Best Egg

We're sorry to hear that you feel this way. If you'd like to discuss your concerns, feel free to give us a call at 855-282-6353.

Sep. 16th, 2021

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thomas carroll Lepanto, AR

i was told i can apply or refinance my current loan after 6 months.but when i tried to do that or upgrade my loan they turned my down.im always on time with my payment through my checking account.

7 years ago

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Reply from Best Egg

We're so sorry to hear that you feel this way. We apologize for any inconvenience or frustration this may have caused. Please be assured that we value your feedback and will use it to improve. If you have any other concerns, please feel free to give us a call at 855-282-6353. Thank you.

Sep. 13th, 2019

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Brian E Mullaney Portsmouth, NH

I did not see mention of the" one time origination fee" . If I had I would have requested more. Also the quoted rate was lower than the 7.99% I got when I checked out. Not a happy customer at all.

7 years ago

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Reply from Best Egg

We're sorry to hear this. If you'd like to discuss your concerns, feel free to give us a call at 855-282-6353.

Feb. 1st, 2019

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Latricia S. Evans Severn, MD

This is my second loan with Best Egg and the process is always effortless. The website is user friendly. I would definite recommend them to friends and family for any of their finance needs

7 years ago

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Reply from Best Egg

Thanks for your recommendation!

Jan. 7th, 2019

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Louis Booker

Was told my pics was good on a Mon should have loan by Wed never got call saying they needed new photos. Haven't received loan yet after new pics 2days later but have my 1st payment in 7days! Wish I would have just canceled!

9 years ago

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Diane Lavoie

The amount is too high I can't afford the amount you're taking from me it's too high

4 years ago

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Reply from Best Egg

We're sorry to hear that you feel this way. If you'd like to discuss your concerns, feel free to give us a call at 855-282-6353.

Apr. 8th, 2022

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Arlana M Iverson Billings, MT

Deposit of funds, making payments and assistance if payments can't be made on time.

4 years ago

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Reply from Best Egg

We appreciate you taking the time to share your experience with us. We're so sorry to hear that the service you experienced was anything less than perfect. Please be assured that customer satisfaction is our number one priority, so we will be sure to forward your feedback along to the appropriate department for review. If you would like to discuss your concerns further, please feel free to give us a call.

Jan. 20th, 2022

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Jasson Stansell The Colony, TX

No clear instructions. They sign you up for a loan without you signing anything. Your interested rate is almost double the credits cara you’re attempting to pay down.

4 years ago

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Reply from Best Egg

We're sorry to hear that you feel this way. If you'd like to discuss your concerns, feel free to give us a call at 855-282-6353.

Jan. 13th, 2022

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dogreen Colorado Springs, CO

Horrible!!! It was supposed to take 1-3 days and it’s going on 5 and they have no idea when I’ll receive the money due to a technical issue that happened a week ago.

4 years ago

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Reply from Best Egg

We're sorry to hear that you feel this way. If you'd like to discuss your concerns, feel free to give us a call at 855-282-6353.

Dec. 20th, 2021

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James D Queen Creek, AZ

Got charged a "Loan origination fee" of about $1000 on top of the loan origination % charge. Was not disclosed this by anyone I talked to. very unhappy with the experience.

7 years ago

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Reply from Best Egg

We appreciate you taking the time to share your experience with us. We're so sorry to hear that the service you experienced was anything less than perfect. Please be assured that customer satisfaction is our number one priority, so we will be sure to forward your feedback along to the appropriate department for review. If you would like to discuss your concerns further, please feel free to give us a call at 855-282-6353.

Sep. 23rd, 2019

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Alan Hurd Newnan, GA

I was not aware of the $800 origination fee. This is such a steep amount and it may have been in the fine print. But not well visible. Very dissatisfied.

8 years ago

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Reply from Best Egg

We are sorry to hear that you are dissatisfied. Please be assured that it is outlined in a customer's Truth In Lending Disclosure statement that they are presented before accepting a loan, that one may be charged an Origination Fee. If you have any questions or concerns, please feel free to give us a call at 855-282-6353.

Oct. 15th, 2018

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Randall Burrell Norfolk, VA

The loan obtained from bestegg is a simplified process;quick and straightforward.I would recommend bestegg to anyone dealing with high interest rate credit cards.

9 years ago

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carman eugene tope Baltimore, OH

easy and not intrusive. questionnaire is simple and to the point. this is my second loan and I enjoy working with best egg.

7 years ago

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Reply from Best Egg

The feeling's mutual, Carmen!

Nov. 9th, 2018

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Diana LIz Neris Fairfield, NJ

They aprovecha fast but the interest kill you.

4 years ago

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Reply from Best Egg

Thank you for taking the time to reach out. We're sorry to hear that you're dissatisfied. Credit decisions are based on many factors, including credit history and the information provided in the loan application such as income, employment and other key financial ratios. If you have any other questions or concerns, please give us a call at 855-282-6353.

Jan. 20th, 2022

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David Hayward Pomfret Center, CT

I have yet to receive any written correspondence

4 years ago

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Reply from Best Egg

Best Egg is a digitally based company, and most of our communication is done via email. If you have questions or need to request documents be mailed to you, please contact us at 855-282-6353.

Nov. 9th, 2021

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Mindy San Jose, CA

my loan was returned.. i called my financial institution and was told to contact bestEgg back.. Where is my Money??

4 years ago

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Reply from Best Egg

We'd like to help. Please give us a call at 855-282-6353.

Mar. 3rd, 2022

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Kristi L Higdon Washington, IN

APR was supposed to be 20% but after I signed and my loan info was presented I was being charged 25%.

5 years ago

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Reply from Best Egg

Thank you for taking the time to reach out. We're sorry to hear that you're dissatisfied. Credit decisions are based on many factors, including credit history and the information provided in the loan application such as income, employment and other key financial ratios. If you have any other questions or concerns, please give us a call at 855-282-6353.

Sep. 30th, 2021