Smartsupp
Is This Your Business?0.0
0.0
Author: Jenna Vasquez
Smartsupp is a live chat software company that is trusted by more than 150,000 companies. The company was founded in 2013 and is used by such companies as Skoda, Skypicker, and Conrad. A basic free account is available along with paid services.
Top Ranked Companies
The Good
- Free Account
- Low Price
- Free Trial Length
Free Account
A free account is available with an unlimited number of agents and features unlimited chat conversations, custom chat box design, and 14-day chat history. This will be particularly helpful for very small companies looking for live chat features but are working with an extremely restrictive budget.
Low Price
Fortunately, Smartsupp has exceptionally low prices. The company's Standard package starts at $8.00 per agent, but the Pro package starts at $19.00 per agent. The Standard package includes everything from the free account, including unlimited chat history, video recordings of visitors, automatic messages, Google Analytics connection, API, and priority chat support. The Pro package includes everything from the Standard package, including additional statistics, groups of agents, high load dashboard, and a shot of Slivovica if you happen to stop by their headquarters in the Czech Republic.
Free Trial Length
Smartsupp offers a 30-day free trial for the company's services, putting them on the upper echelon of free trials. Some competitors will only offer a free trial for 7 or 14 days, but top competitors will offer around 30. It's good to see Smartsupp competing with these companies.
The Bad
- Time in Business
Time in Business
A minor thing, but Smartsupp has only been in business for the past four years. Other live chat companies have been in business for much longer, which may mean better customer service and a tighter product.
The Bottom Line
Smartsupp appears to be a well-reputable live chat company with a host of impressive features, especially a free account and robust 30-day free trial. The one thing that may stunt a consumer's desire to lock down a deal is the time in business, which is short compared to top competitors. If that doesn't matter to you, Smartsupp's impressively low prices and numerous features might be the best fit for your business.
