Verizon Fios Internet Logo

Verizon Fios Internet

star star star star_half star_border

5.8

Overall Score

Author: Kalicia Bateman

LAST UPDATED: April 15th, 2022

Verizon is one of the major forces in the telecommunications industry, serving 6.9 million customers worldwide. It has one of the largest cellular phone service areas in the industry that covers the whole United States and 150 other countries. 

Verizon's new network, Fios (fiber-optic internet service), is currently growing its user base. Because of this, the company offers some competitive plans and pricing. Verizon Fios offers customers download speeds up to 50 Mbps and no data caps. Verizon Fios internet service also comes with a two-year contract.

View Verizon Fios Reviews

Fios will hopefully be expanded nationwide in the future. It uses new technology to provide some of the highest speeds in the industry.

Besides high-speed internet service, Verizon offers phone, digital voice, and TV service to its customers. As Verizon strives to be at the front of innovation, it continues to bring its customers the best service possible.

thumb_up

The Good

  • Plan Pricing
  • Fios Triple Play Bundle
  • Fast Speeds
  • Speed Match

Plan Pricing

Each of Verizon's three plans have a different monthly cost and contract terms.

  • Fios Internet 100/100 (Better Browsing Plan) — $39.99 per month, 100 Mbps
  • Fios Internet 300/300 (Better Streaming Plan)  — $59.99 per month, 300 Mbps
  • Fios Gigabit Connection (Better Everything Plan)  — $79.99 per month, 940 Mbps

The monthly price of a Verizon FioS internet plan may vary depending on if promotional rates are available, and the prices may change after a certain amount of time.

For example, Fios Internet 100/100 comes with a one-year price guarantee. Fios Internet 300/300 comes with a two-year price guarantee. Fios Gigabit Connection comes with a three-year price guarantee.

Fios Triple Play Bundle

Customers may also be able to find bundling deals to save on internet, phone, and TV service if purchasing all services from Verizon. This bundle is a deal that matches the Fios Gigabit Connection's fast fiber-optic internet and adds Fios TV and Fios Phone, all for the same price of Fios Gigabit connection at $79.99.

To top it all off, this bundle comes with no installation fee. If you need phone or TV service, Fios Triple Play is a plan that's hard to ignore.

Fast Speeds

The speeds that are offered through Verizon Fios are another very large benefit for their customers and are another way they stand out from competitor service providers. 

Verizon Fios offers several different speed package options listed under Plan Pricing.

The bottom tier package (100 Mbps) is near where many other internet service providers top tier packages end. The highest package of 940 Mbps is one of the fastest speeds available for internet users. 

The availability of these speeds depends on a customers location. The time of day, number of devices accessing the internet, and other external factors may also affect the actual speeds experienced.

Some competitors offer 1 Gbps, but 940 Mbps is pretty close to 1 Gbps. Any of these Verizon Fios packages would fit any potential customers' needs, especially for those who require high speed.

Speed Match

Verizon Fios offers their customers something unique that helps them stand out. This extra feature is called speed match. 

Speed matching means that the upload speeds and download speeds are the same. 

The matching of upload and download speeds is unique because most other internet providers offer much lower upload speeds than download speeds. 

Often times those upload speeds top out at around 20 Mbps, much slower than the lowest tier in Verizon Fios service.

thumb_down

The Bad

  • Additional Fees
  • Contract Required
  • Limited Fios Service Areas

Additional Fees

Verizon also charges other fees, including:

  • Equipment fee ($12/month)
  • Set-up fee ($99)

While it is fairly common to charge these kinds of fees in the industry, customers should understand the full cost of Verizon Fios before signing up.

Occasionally, Verizon has a special, promotional offering where set-up charge is waived.

Contract Required

Another drawback to the Verizon Fios services is that a customer is required to have a contract. Each plan comes with a different contract length.

The customer must pay the price they agree to for the full contract. 

If they decide they do not want to continue Fios high-speed internet service, they will be required to pay an early termination fee to get out of the contract. 

Limited Fios Service Areas

Verizon is a huge portion of the telecommunication industry. Many of their services are offered all across the nation and to other countries around the world. However, Verizon Fios is not offered in as many areas. 

There are only a limited number of areas around the United States where it is offered. This can be a drawback for those customers who use other Verizon services (like the phone network) and would like to use the Fios service but do not live within those service areas.

Check their website to see if your area has Fios internet access available.

gavel

The Bottom Line

The Verizon Fios is a new service that is bringing Verizon customers some great options. Verizon Fios's packages offer customers blazing fast internet speeds that are much faster than some of the competitor's speeds. 

These speeds are unique because the download and upload speeds are the same. Most other internet service providers have slower upload speeds than download speeds. 

There are many options when it comes to internet service providers. Verizon Fios is a great provider to consider when choosing an internet service provider. 

As with any internet service contract, be sure you understand the terms and conditions. Ask questions about additional fees that Verizon charges, like an installation fee, early termination fee, and equipment rental cost, like a modem and router for setting up wifi internet at home.

Customers who do decide they would like to use Verizon Fios for their internet service will have to sign a contract, which can be a major drawback. Customers signing up for a contract should keep the termination fee in mind. 

Those customers who are already using other Verizon services such as their mobile phone will find Verizon Fios a great option for their internet connection needs as well.

View Best Internet Service Companies

Was this content helpful?
thumb_up Yes thumb_down No
We'll Introduce You!

Call our recommended rep over at Verizon Fios Internet below.

1-(877) 378-0098

Star Rating

info

3.7

star star star star_half star_border

272 Reviews

Review Breakdown

5 grade

39%

4 grade

26%

3 grade

14%

2 grade

7%

1 grade

14%

Sentiment Criteria

Value

star star star star_border star_border

Quality

star star star star_half star_border

Service

star star star star_half star_border

Trustworthiness

star star star star_half star_border
cancel
info
star star star star star_border

Trevene Columbia, MD

This is currently my internet service provider. I do not like that you have to purchase your internet based on how many gadgets you may be using. So e.g I have the 100G and that limits us to 6-8 gadgets on at the same time (TV, computer, tablets, phones etc). Plus inorder to watch direct TV on demand you must have internet. As a result, the speed may be slow and require you upgrading.

6 years ago

star star star star star_border

ousawvh2 Leesburg, VA

Reliability is what I like most about FIOS. My Internet and TV service rarely has any issues. The only complaint I have with FIOS is the cost of their services. In January 2017 I completely restructured my services with Verizon to just Internet and Local TV. Verizon offers a Local Channels Only option that they don't really advertise online. Why? Because it's cheap and offers a lot more channels (SD and HD) than you'd expect. If you're looking to update your TV programming, ask Verizon for a Internet and Local TV Only Bundle. You'll be glad you did.

8 years ago

star star star star star_border

Sydney Richmond, VA

I have been a customer of Verizon Fios for about 4 years. I have been impressed with the service overall, there have only been 2 times when my service has been unavailable, and it was restored very quickly. They offer great start up packages and try to make the installment package as simple as possible. The only issue I have run into is when I need something repaired or need help troubleshooting, if the issue isn't solved from the website they will charge for a rep to come to your home, which can be frustrated. The Fios website is easy to use and convenient to maintain your account.

12 years ago

star star star star star_border

Leonard Leo Potomac, MD

Occasional drops in service without receiving credit. Live customer support is courteous and helpful. However, the CSR was unable to tell me the problem was on their end, even after testing the line. If you have problems with billing, forget it. Long wait times are constant.

5 years ago

star star star star star_border

Kristen DeCamilla

There have been a few minor issues ( on demand program delays ect) but I am thrilled with the customer service both via online chat or over the phone. Additionally the speed of my internet is speedy and supports all of the devices in my home without any slowness. I love FIOS and will always use it.

8 years ago

check_circle

Review Source

star star star star star_border

BillRI Narragansett, RI

When we had Verizon Internet it was generally fast and reliable. However it was in a bundle with their cable TV and customer service issues related to that caused us to leave Verizon. Their tech seem to be better qualified than what is normally seen from internet providers, especially the veterans of the phone days when reliability was really emphasized .

4 years ago

check_circle

Review Source

star star star star star_border

Ken Curtis

Started my cell phone experience with Verizon because they had the best coverage and best reputation for customer service. As an older guy I had little experience with cell phones and they held a class to teach the very basics. The staff were pleasant and helpful in way that did not make me feel like a dummy, even though I was when it came to cell phones.

8 years ago

star star star star star_border

W. Adamson

This company has provided consistent dependable internet service. That is the opposite of what I received when I was with Comcast. I like everything about the company except their prices. I think they are too high.

7 years ago

star star star star star_border

Nishita McLean, VA

Pricey, but doesn't fail you. We had a room built in the basement in the corner of the house, and the router was on the 3rd floor. The wifi strength was great not at weak all... we had assumed would be the case.

7 years ago

star star star star star_border

Vicmoney

So far their service is great and whenever there is a problem, which is little they are her to help. The internet is fast and with all the devices that share Fios internet, we do not experience buffering.

8 years ago

check_circle

Review Source

star star star star star_border

Emily Swierczynski San Jose, CA

FIOS used to be my favorite internet provider. Was the first company to lay fiber in the area and had unbeatable speeds. Since then other companies seem to offer more reliable and cost effective offers. That said I hop around between servicers to keep the promo/new customer discounts

4 years ago Edited March 15, 2022

check_circle

Review Source

star star star star star_border

Lauren Marangiello Homestead, FL

Fastest internet I've ever had. The only issue is you need to have a special set up to even access it. I was living in NYC (BK specifically) and moved into a new building that allowed for it. It's expensive but in my opinion worth it.

4 years ago

check_circle

Review Source

star star star star star_border

JoAnna St Louis, MO

I have a Verizon phone and happy with it. I tried to get FIOS Internet but it is not available in my area yet, nor is their 5G. Verizon has quality products, their customer service could be better though. I rarely had billing issues and have been with them for many years.

4 years ago Edited January 13, 2022

check_circle

Review Source

star star star star star_border

Joe Leahy Marshfield, MA

I have been a FIOS customer since it's inception.The reliability is great the TV package offers everything you could ever want. I do feel the rates for services to be rather high though in line with competitors. Customer service is a recorded voice prompt, or someone in a call center outside the United states

4 years ago

star star star star star_border

Michael Perez Glenshaw, PA

I grew up with Comcast which was good but pricey. FiOS absolutely crushes Xfinity in terms of cost and speed. This would be 5 stars but the tech didn't have the time to add any hardwired connections because he was overbooked for the day. So now we have lovely GB internet in our basement... when all of our rooms are on the second floor.

7 years ago

check_circle

Review Source

star star star star star_border

Evelyn Chidester Riverton, UT

I have been very pleased with Verizon and the service we have been given. There have been several times when I needed assistance with up-grading or adding to my plan and every time I was well taken care of. Sales people have been very helpful by offer options that are helpful to my situation.

7 years ago

check_circle

Review Source

star star star star star_border

PATTY SHADE Harrisburg, PA

We have had Verizon Fios for many years. Had a couple of problems, but they were quick to fix them. The reason for four stars is because they do not offer any specials for loyal customers.

4 years ago

check_circle

Review Source

star star star star star_border

Megan Dacula, GA

Verizon Fios Internet is very high speed when there aren't too many devices using up the bandwidth. I love this internet service. However, I do think it is a little pricey, but I guess it can't be helped.

4 years ago

check_circle

Review Source

star star star star star_border

Dana Temecula, CA

We had Verizon Fios until they sold the service in our area to Frontier. We were very happy with Verizon Fios and are still disappointed that it is not available to us anymore.

7 years ago

star star star star star_border

Spencer R. Arlington, VA

Like the Outstanding performance and reliability but dislike being locked into their router and the extra fees that go with it.

6 years ago

star star star star star_border

John Doherty

Speed is the most attractive part of the internet. I can notice the seamless use as a real value of the internet. It more than meets my expectations

6 years ago

star star star star star_border

Nancy Schwenksville, PA

I haven't had any problems with Verizon. Customer service has been excellent. The bill is the bill, expensive, but no changing fees.

7 years ago

star star star star star_border

Tom Nega Allison Park, PA

I think it tends to be rather expensive. For example, I moved to a new house and the monthly rate with the same service went up $30.

8 years ago

star star star star star_border

Philip Sidel

Tech support has been outstanding. I am unsure whether slow responses are due to my computer or speed of their services.

8 years ago

check_circle

Review Source

star star star star star_border

corrinna oandasan Kailua-Kona, HI

liked verizons customer services when ever i need to call for what ever reason they are very helpful and insightful dislike their yearly rate increase and constant outages

4 years ago

check_circle

Review Source

star star star star star_border

Wendy Liu Bethesda, MD

FiOS from Verizon is great! Whether it’s the reliable, symmetrical speeds or the redundancy when we lose power. Verizon’s fiber always still works when the power is out!

6 years ago

star star star star star_border

Starski Cene Vienna, VA

Pros: Good price Great download and upload speeds Cons: Issues with the wireless router with signal and getting full speeds Issues with download speeds at times

7 years ago

star star star star star_border

polish in ri Rockville, RI

Overall - pretty good; however, it has taken more than one attempt to resolve a minor problem in the past.

6 years ago

star star star star star_border

Esther Schiano

better home service than other companies, they could not put you through so many loopholes when you have a complaint

7 years ago

star star star star star_border

Anonymous

better service in our area, remote places that have no service. many many places there is no service.

8 years ago

star star star star star_border

Katherine Gerdes Lewisville, TX

Fulfilled all my needs. Not hard to get service. Sometimes prices went up, but I was usually able to make adjustments

8 years ago

star star star star star_border

A completely happy customer! Terre Haute, IN

I thought the service was good but the dealings I had with customer service weren't as good as they should have been

8 years ago

check_circle

Review Source

star star star star star_border

LueLue Ashburn, VA

Fios is great - especially during a storm:) I do think pricing could be better. With that said. . . service=great, price=a little too high.

4 years ago

check_circle

Review Source

star star star star star_border

BrooklynWriter Brooklyn, NY

The internet speeds are fast, though I've had some problems with them going in and out; Once you've run through their promotion, it's expensive.

6 years ago

check_circle

Review Source

star star star star star_border

Joanie Jeon Potomac, MD

It is very fast and quick. We have 3kids who are using 3 phones and 3 notebooks. No problem whole family are using wifi at the same time.

6 years ago

star star star star star_border

Todd Homitz Evans City, PA

Great customer service and good competitive pricing. I've had some issues with their app but after a couple of calls everything is working fine.

6 years ago

star star star star star_border

Darci Jensen Alpine, UT

Fios was way better than our exerience with Cox. Customer service was more on point and their apps were really easy to access and use.

8 years ago

star star star star star_border

Edward P Baum Lindenhurst, NY

I have Verizon Fios I'm very happy with the service although its on the pricey side.

6 years ago

star star star star star_border

Mary Watertown, NY

Good customer service, speed can be slow at times, have to reboot at least twice a week

6 years ago

star star star star star_border

Ron H

Good not great, once you get the newest equipment, life is good, old stuff(Quantum)) is crap

6 years ago

star star star star star_border

CMC

Good but never get the speed that i am paying for, customer service is usually very good

6 years ago

star star star star star_border

S.Faith Cherry Hill, NJ

Very good customer service. Deliver on time what they pricing and pricing remains tge same.

7 years ago

star star star star star_border

Gayle Moyer

It seems to be a reliable company, service has been consistent without many outages

8 years ago

star star star star star_border

Mary P.

Fios is great but they since internet, phone and TV is bundled your bill is exhorbitant.

8 years ago

star star star star star_border

Joyce Oliver

Most of the time internet is working, but sometimes it slows or drops off with no warning.

8 years ago

star star star star star_border

michael moison Woonsocket, RI

price yo high no deals cant negociate used to starz with package no more

6 years ago

star star star star star_border

Jane Franklin, NH

I had no real problems with this company. Internet worked 99% of the time.

6 years ago

star star star star star_border

TERENCE COURSEN Grove City, PA

fairly reliable. only problem router has to be reset several times a week

6 years ago

star star star star star_border

Roger Paradis

I like that they provide at least the bandwidth you are paying for.

6 years ago

star star star star star_border

Durwin F Johnson East Orange, NJ

Good. Would be easier if there was automatic access to main menu

7 years ago