Name: Suddenlink
Rating: 1.3

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tony griffin Branson, MO

The phone get horrible service any where, always staying at 2 or 4 bars when making calls can only hear every other word the other line says. Takes for ever to pay off these useless phone. Once ever their payed off where leaving this service and going to streat talk.

4 years ago

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Blood Mutt Houston, TX

Shut off my service and paid my last bill only to receive another one that they didn't alert me to and it got sent to collections. Very crooked company that will hurt your financial future if you can't afford them anymore. Stay away.

4 years ago

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Bob Santin Sacramento, CA

I don't like anything about Suddenlink. I have not had service since 12/26/2021, today is 1/21/2022. I have a cable down in my driveway that was to be fixed on 1/13/2022. Now the appointment is 2/01/22. No internet or phone. I am not able to reach a customer service agent that operates in the United States.

4 years ago

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Ben Krack (go/bluedot)

Our tech was scheduled to hook up service Sunday evening. We needed the internet for work the next day. The tech never made it, despite 2 one hour chats online, and 4 phone calls. The best Suddenlink could do is schedule someone for the next day in the evening, and we're not even sure if they'll show up. Unreliable.

4 years ago

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Richard Walker Willis, TX

It does not get any worse than Suddenlink. It epitomizes the definition of AWFUL. The service is just bad, and then the after sales support and customer service is nonexistent. Run as far away from them as possible, unless you're stuck like my business, they are the only provider in my area. :-(

5 years ago

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Kevin Felker Amarillo, TX

I kept wondering why my bill was going up every few months, and I decided all I really needed was basic internet. I received the cheapest price I could get, but within months it went from $26 to $58 for the lowest speed internet and before I could cancel and pay my last bill it went up again. This is a horrible company to deal with.

5 years ago

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Jane Weaver Washington, NC

All computerized phone for assistance. Says same thing over and over. Just need senior citizen assistance. Left hand doesn't know what the right hand is doing. Remote are cheap. Why have to use 2 remotes? One to simply turn on the tv. Very, very frustrating.

5 years ago

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Nathan Williams Columbus, OH

Suddenlink is an absolute joke. Ive had technicians out almost every single month because the service NEVER works. They never fix the ossue and expect mw to pay for a tech to come out every month and not fix the problem. Trash service. Trash company. Trash employees.

5 years ago

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Richard Facer Flagstaff, AZ

What a joke! Spotty connection which they blame me for. That' when I can get hold of a human. Most of the time they hang up before you even get a chance to talk to anyone. I definitely do not recommend this company for anything.

5 years ago

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joyce Anna, TX

If I could give a no star I would. This company is terrible, please look at the reviews pay close attention DO NOT ACCEPT THEIR CABLE/ INTERNET SERVICE INTO YOUR HOME. Work today down tomorrow. They will not give credit, they will hang up on you, you will be on hold for long periods of time. Really they deserve a negative score.

5 years ago

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Kevin McGill Houston, TX

Lately connection is spotty. Will be up for a bit, then down. Called customer service and they blamed my newly purchased modem/router, but amazingly my service was steady...until I answered their online survey after the call and gave my opinion...now its yo-yoing again.

5 years ago

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JC Houston, TX

Suddenlink is the only internet provider in Kingwood, TX so I guess they do not care about providing reliable service. Our internet has been going off & on for 4 weeks. We’ve had 3 techs out; replaced all equipment & still no internet. Calling customer service is completely useless. What.A.Failure!

5 years ago

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Lawd Vader Tyler, TX

Due to it being the only major internet carrier in my area, they have monopolized the wifi trade and as a result offer crappy service that CONSTANTLY goes in and out and ridiculously long wait times just to get a technician to come out. As SOON as I can change to another viable service I'm Out!!!

5 years ago

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Lily White Tyler, TX

Absolutely the worst telecom company in existence; customer service is negligent to nil; installation techs vary from not trained for their jobs to incompetent, to include Suddenlink sub-contractors; if they have training they are incompetent; what's more, they don't care. Repeat after me, "Suddenlink, the very worst company ever."

5 years ago

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David Woodstock, GA

This is by far the worst company to deal with with anything related to customer service. They will prorate your service to start but will not prorate it when you cancel. I am being required to pay for service I am not receiving for three weeks. It took three separate calls to actual talk with a person, and ended up still being required to pay.

5 years ago

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Kelli Cannon Enid, OK

This company’s cable and Internet are fair at best and their customer service doesn’t even deserve a single star. We have never been so frustrated! Waiting 9 weeks now to have a cable buried after several frustrating months of spotty, messed up service!

5 years ago

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Leighton Yaw Houston, TX

Called about a billing issue, and was told we had to go to a Suddenlink office. Go to office and told we would have to call billing office. Absolutely the worst customer service of any company that we have ever did business with. Wish there was a zero star category.

5 years ago

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Francyse HAMILTON Dallas, TX

You do not show a low enough star for me to rate. As a teacher I would give the service an F-. They have charged me for service I did not receive, taken money out of my bank account without my permission, would not send me a bill though I asked for one for 6 months. If I had the money I would sue them!

5 years ago

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M BiLo San Angelo, TX

I wish I could give zero stars. My bill goes up $5 every three months for no reason and if you call customer service they will just quote your bill back to you like that should clear it up. My bill started out at $95 a month and not I am up to $140 with no changes in my service. If you have alternatives, use them.

5 years ago

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Brad McGuire McGuire Kinwood, TX

After years of putting up with Suddenlink and their arrogance our area has a new option !! Everyone I know in neighbor hood chat rooms are rejoicing. Suddenstink has now introduced a phone? Why would anyone want an Altice/Suddenstink phone when they can not even get their existing cable TV/Internet business in order?

5 years ago

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Justin Ross Elkview, WV

The internet service was horrible. It only works 2-3 days out of 7. When I disconnected my service they continued to bill me. Their cost just keeps going up every month. They are the worst company I have ever dealt with will never have their service again.

5 years ago

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Justin Spencer Lake Havasu City, AZ

My data cap penalty was three times the amount of my monthly bill. I cancelled but still have to pay for two months of over cap plus a whole month of service, I didn't even have the equipment. Worst company ever. It's a scam, run!

5 years ago

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Glen Schneider Amarillo, TX

Literally the worst company I have ever dealt with. Internet is constantly going out and calling customer service is a nightmare. They will never help solve a problem, and I have been hung up on multiple times. If you have another option, PLEASE go there instead.

5 years ago

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Kory Kendrick Garland, TX

BEWARE! DO NOT USE! I have sold and moved out of my home but they refuse to terminate service for another MONTH! Customer service is horrible and it took me 3 days to get ahold of someone that actually spoke English well enough to understand! I will never use Suddenlink again! I'm appalled at how I was treated and how they scam you!

5 years ago

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Susan Chenoweth Conroe, TX

Their customer service is the worst!! Internet is slow, tv service is over priced and phone lines go out. We still have the internet for now but as soon as someone better comes to our side of town we’ll be canceling so fast.

6 years ago

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Carmen Murphey Abilene, TX

If I could give negative stars I would. I work from home and internet cuts out several times a day and takes forever to come back up. when you call, you can never talk to someone, have to wait for call back. This is the worst service I have ever seen. I was on chat the other day for 2 hours and issue still has not been resolved.

6 years ago

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Dan Vilmure Chicago, IL

Could understand customer service rep! Where they from - Egypt? Was put on hold and after 1 hour of being put on hold I hung up.. called back and just cancelled the TV service. It was easier than working with there customer service. What a shame - they could be a good company but choice the cheaper route of overseas customer service.

6 years ago

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Donald Koerber Big Spring, TX

I had bad experiences with suddenlink my bill is up and down every month I gave up on calling it take hours to reach customers service.im waiting for a nother company to com along then good bye to suddenlink...only reason they have customers is because there not much out there but someone else is coming

6 years ago

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Kyle Montgomery, TX

I must have Suddenlink for that is all my apartment's offer. Contacting them by phone you must wait 20 minutes or more, then you talk to someone in Dehli. Email is basically non existent. You must go directly to the office to get something accomplished. <><

6 years ago

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mahfouz.sam@gmail.com Dallas, TX

The absolute worst experience you could possibly have getting any type of service from Suddenlink at you home of business. I would be embarrassed to work there much less be the CEO. They are the poster child of what not to do when it come to customer a service. Simply pathetic. They will be bankrupt in 24 months.

6 years ago

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janet cummings Noble, OK

Cancelled service because we moved and paid for a month we didn't use it. Now they have turned over our account over to a collection company for another months charges. Find another provider to avoid falling prey to this "Den of Thieves".

6 years ago

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Erika Richardson Dallas, TX

I can’t stand suddenlink. The absolute worst at customer service. The absolute worst at communicating anything! I’ve been lied to by numerous customer service reps. If you don’t have to use them as your provider don’t!

6 years ago

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ldk50 Humble, TX

they are the only game in Kingwood we have changed the phone the internet but for cable this is it--they are HORRIBLE they don't care about the customers you call they hang up on you. Go to their office you wait 2-3 hours--if you have an option do not chose them

6 years ago

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Chad A

Customer Service is terrible. Its extremely hard to get a human being on the phone. Quite ridiculous. They never billed me this month, Wanted to get on top of it before they double billed me next month, but can't get anyone to talk to about it.

7 years ago

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Nicole Jarrell, TX

Suddenlink will raise the monthly bill without letting you know. At first they raised $3, which wasn't that big of a deal. And then they raised it $20.. I called and they refused to bring it back down. Their internet isn't that great and it has outages at least once every month. I work from home so it disrupts me every time.

7 years ago

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Jon College Station, TX

Terrible. The bill and service is always changing. A couple years ago it only cost 30 something a month for unlimited usage, now they put a cap on the GB used. So had to switch to the cheapest of unlimited. Now suddenly I'm being charged another dollar to receive my bill in the mail? Sorry greedy punks, but a stamp doesn't even cost that much.

9 years ago

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Lin Vernier Pflugerville, TX

The $39 is only for the first year. Actual pricing AFTER THE TEASER RATE is $52.44 a month and this is with me providing the modem and router. Tried to get a lower rate or slower speed; nope this is the cheapest available internet they offer.

10 years ago

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Alan Olmedo Lubbock, TX

I use Sudden Link for my internet provider and the service is good with 24/7 customer service that is friendly and willing to try to help with whatever it is you need.

6 years ago

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Mish Sacramento, CA

My Suddenlink bill is so very high for such bad service! My internet is intermittent at best daily. I've called and no one seems interested in really helping. Bad customer service and bad service for the exorbitant price

4 years ago

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Sharleen lagattuta Anaheim, CA

I wish i could give negative stars. This company sucks ass. Ya I said it. They don’t give a crap about their customers. they don’t need us we “need “them, because they are the only service provided in the area!

4 years ago

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Lil Bit Houston, TX

Sudden link is the WORST internet. My internet goes in and out thru out the day. My kids be pissed when their Netflix go out. I’m stuck with them not by choice. I really miss having xfinity. 😢

4 years ago

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the gang Benton, LA

Wifi goes out all the time and there's only 3 people in are house and very expensive for the little things and when we tried to reduce are cable they gave us hell it's not worth the trouble.

5 years ago

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MARK SEWALL Georgetown, TX

Terrible internet service. Constant outages (not long but extremely annoying when in the middle of something). Wanted to add toto my service only 2 weeks in and they wanted over $100 pr month

5 years ago Edited September 14, 2021

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Tom Gary Houston, TX

If I could give this company a negative rating I would. Their internet is always having a problem, their customer service hold times are awful, and they are expensive. Stay away!!!!!

6 years ago

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Susan Blain ,

Not Good. My friends have suddenlink Their cable went out tonight and still not back on. They get it cheaper because we live in low income housing (Housing Authority) They are not happy.

6 years ago

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luis valenciano Lubbock, TX

they are ok just have to monitor your bill and question anything you do not understand their tech on the phone are fair many do not know their job

6 years ago

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Will Roberts Dallas, TX

Suddenlink is the worst internet provider I’ve ever had. I pay extra for internet speed, and it’s still absolute garbage. I’m not even able to connect sometimes to certain devices because of how bad it is.

6 years ago

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Purple Minion Phoenix, AZ

$40/month for ONLY 150GB of data. The information shown on this website is out of date. Theeir 250 GB had been REDUCED TO ONLY 150GB!!! ILLEGAL "NETWORK ENHANCEMENT FEE" $3.50/MO VERY UNRELIABLE SERVICE

6 years ago

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Curtis Cabot, AR

Never show up for installation on the date and time THEY set up. Waited 4 hours but no one showed up. Never called me to reschedule, they rescheduled the date and time them self. I cancelled the order.

7 years ago

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Scott Messina Eureka, CA

Suddenlink is far and above the fastest and most reliable internet service in the area.

8 years ago