Name: Suddenlink
Rating: 1.3

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84Heliotrope Alexandria, LA

Horrible service: no shows, appts 2-3 weeks out, put a hole in my ceiling trying to fish cable btw two walls and no plan for how to fix it/report it/get it paid for. My service is in Alexandria, LA. I no longer want this company anywhere near me. I went with DirectTV. Night and day difference. I wish people would just drop them and go with satellite so it hurts their bottom line and forces them to make changes.

5 years ago

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sal Georgetown, TX

I live in the Georgetown,TX area. Internet is super inconsistent, but those bills aren't. Used to be semi decent internet w only issue of speeds fluctuating. Try to call Suddenlink you have to go through 20 minutes of automated, then another 15 on hold to talk to a real customer service person. Only internet provider in my area so im stuck with them.

5 years ago

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Derk Games Tyler, TX

There is nothing to like about the company. They hold a monopoly on the internet in west virginia and it shows that they dont have to care because the lack of isp competition around here. I am currently setting at 20 download and I promise you i wish i was joking a 0.1 upload. If you dont live in west virginia and can afford something else i highly recommend looking into it .

5 years ago

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S C Midland, TX

Very un-facilitating organization. If you ever have a need for reliable internet service do not go with this company. I work from home and the reliability issues were constant. When I called for my outage, they could not get anyone out to correct the issue for days. They even wanted to me to pay extra service insurance so I would not get charged if the problem was my fault or my responsibility. Needless to say I cancelled my service and were not friendly when I decided this. BEWARE!

5 years ago

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Jon Griffin Barnet, BNE

Delbarton, WV. Suddenlink's service sucks !!! They are so way off the mark with their advertised Mbps and for the price they charge. Its disgustingly poor. The engineers also frequently say how bad their company is and tell me what the cons are of the company. Suddenlink doesn't care and its monopoly needs to change, there needs to be robust legislation introduced that can be enforced by a Gov to put restrictions on this kind of behavior from such a company

5 years ago

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d Jonesboro, AR

If I could give this company zero stars, I would. Do not use this company. Internet is slow and goes out all the time. Prices continue to rise and rise and rise, they do not care and do not give deals to existing customers. And if you have to call them... be prepared. You will be on hold forever. Each time you call, you will get a different answer from a different person. Worst customer service out there. The only company that did nothing in March (covid) when we had 2 students doing school work and 2 parents working from home. They did not care!

5 years ago

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Patricia Parker Sweetwater, TX

This is the worst company ever. They quote you a price and charge a higher one. You can NOT get customer service on the phone. If you do some just hang up on you. They don't want to tell you their names or id#. I have been a loyal customer for years, but since the change to Altice they sucks. I have never since a company that treats its customer so bad. I only gave one star because I had to, THEY GET ZERO STARS FROM ME!

5 years ago

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TLH Victoria, TX

Absolutely worse company in Victoria, Texas. Never fixing the problem. Always sending tech and charging for nothing, never fixed. Internet down four or fives times a day. Texas should throw them out of the state and bring in a company that is actually doing their job. Tired of speaking with people from Mumbai that don’t even know where Texas is. PLEASE SOME OTHER COMPANY COME TO VICTORIA TEXAS.

5 years ago

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ferox Abilene, TX

Suddenlink randomly began charging me a modem rental fee for my own modem. They insisted it was their modem. I had to buy another modem to show them I owned my own modem and it still took 3 month s and 6 calls to get it removed! They promised me I would see a credit to my account and I never saw it. To make things worse I was waiting for them to correct my bill before I paid and they charged me a late fee! Crooks!

5 years ago

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MLF Nixa, MO

When I signed up with Suddenlink it was because of the commercial they were running to sign up not and there would never be a rate increase. I have had 2 rate increases in the last year. The most recent is they were reducing my special discount by $20 resulting an increase to my bill. I retired from the telecommunications industry after 37 years and I have never seen any telecom stoop so low in my life. do not trust this company. Direct TV here I come, I thought I would never resort to satellite TV but Suddenlink has given my no choice. Bye Bye

5 years ago

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Dee Phoenix, AZ

I am a front line provider, had service outage x 9 days, asked for compensation -- was told to use my hotspot on my phone and bill was reduced 3.00! If patients were treated the way they treat consumers, they would be dead. I had several in hospice and in ICU and needed to be online with the hospital. At the moment, it is a 3 week outage- we are leaving them and they have blocked our calls! We cannot speak with a live person. I am outraged and appalled that we the consumers are taken advantage of. There would not be any stars if we could rate it as such!

5 years ago

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P J Phoenix, AZ

They are absolutely terrible. Our internet has gone out for 8-9 hours every evening and when I call, after making my way through a nearly interminable menu, the person on the other end tells me they cannot help and that they’ll transfer me, but instead hangs up on me. They are the worst company I have ever dealt with in terms of reliability and customer service.

6 years ago

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Marc Phelps Houston, TX

I would rather have cancer than deal with Suddenlink. I filed an FCC Complaint against them and they did nothing! They would call me in the middle of the day when I was at work to try to rectify it. Their billing is unfair, their website portal is terrible. I pray a larger company buys them out and restructures them so I can get better service because they are all that is available in my area,

6 years ago

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CJ Infield Fort Worth, TX

DO NOT use this company for ANY service! After being a paying customer for almost 2 years, my service gets turned off unbeknownst to me. After being on the phone with customer service for hours and transferred to 5 different people, my service still isn't on. I can no longer log into my account online. It's like they totally deleted my account without my consent or request.

6 years ago

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Bill Smith Neosho, MO

I'd give negative stars if I could. Suddenlink is a liar and thief. They quote one price and then bill higher. They say they are upping my speed but do so for a day or so and then it goes back down. They increase charges and add charges constantly. I've talked them almost every month for the past 6 months or so. I'm tired of the lies and thievery. I'm sick of them. I am switching to another provider.

6 years ago

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Reuben Amarillo, TX

I've been a long time suddenlink customer. They used to be a good company. Their customer service is now the worst I've ever dealt with. I can't stand being on hold for 30-40 minutes. If a called to make changes to my service and now I've had a different price on my bill for 3 months. This is disgusting. I'm currently looking for a different provider. I couldn't recommend them to anyone.

6 years ago

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Joyce Chandler Ruston, LA

This is the worst service provider in the U.S. Suddenly! You not connected!!!! It is nearly impossible to get "customer service" on the line, and they will be of little help when you do get to speak to someone from somewhere. They will arbitrarily cancel a service call without bothering to contact even their "VIP Customers." So I am canceling the auto-pay. I'll be waiting to see if they are able to get in touch with me then.

6 years ago Edited September 14, 2021

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Cupcake1 Conroe, TX

I am an existing customer. Currently, they are offering 10x the internet speed at 1/3 the price I would have to pay for new customers. When I called to inquire about promotions available to me, I was told there were none. Once I said I would be looking at other providers, the service rep said she heard the marketing team was “working on” some other promotions for existing customers but there was nothing definite. I’m so disgusted with their treatment of people who have been loyal to their service for years.

6 years ago

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Mark Reisbord Montgomery, TX

i have suddenlink for residential and business. their customer service is abhorrent. one is on hold for easily an hour, when they finally answer they disconnect and DO NOT HAVE THE COURTESY TO CALL BACK. Their website offers no option to speak to anyone. In addition, one has to go through the immense wait time in the hopes of speaking to someone and then they run you through the SELF-HELP STEPS THAT ONE HAS ALREADY DONE NUMEROUS TIMES. THEY COULD CARE LESS!!!!!!!!!!!!!

6 years ago

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Morris Mullican Amarillo, TX

I’ve been with Suddenlink over 25 years and in the last few years they seem to be in a downward spiral. You can’t go to the local store and get anything done, they give you number to some call center probably in some other country. I will most likely cancel with Suddenlink and go with AT&T, it’ll cost a little more and have the dreaded 2 year contract but at least I’ll have local support. Suddenlink keeps raising their rates evey quarter so they’ll be more than AT&T before long.

6 years ago

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Shari Logan, WV

Rating less than one star! Worst customer service I’ve ever dealt with. Constant problems. Endless promises never fulfilled. Outrageous prices! Dishonest or incompetent or both! Total waste of time effort, and money! GO ELSEWHERE for a provider of Internet or cable! I have used this company for more than five years with nothing but unresolved problems and hours of wasted time and effort. They have a monopoly in my area. They have thousands of complaints referred to the FCC. I don’t know how they are still in business.

6 years ago

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Carls Holland Tyler, TX

Worst provider of cable tv, internet and phone service I have ever dealt with! Customer service is non existent! Can’t find one person that is happy with suddenlink. Next step is filing an FCC complaint! Fees are ridiculous and subject to change without any notification! Late fees added at their discretion with no explanation or notification to customers!

6 years ago

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Rich Galle Houston, TX

Your better off stretching twenty miles of string and hooking up a couple of tin cans. Horrific service. Worst install ever. They actually ran my business coax through a gravel driveway and said that fine. No problem right. I’d give almost anything to have Xfinity except the $80k it would cost to run the line. Suddenlink will eventually go out of business but not till they steal every dime out of your pocket. If you have options, cross these twits off your list.

6 years ago

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Justin Hays Dallas, TX

NOT RELIEABLE. Can not hold internet connection more than 20 minutes. Voice over IP calls are lost / hung up. 100 MBps plan has real internet DL speed of 10MB to 50MB. The speeds varies widely from minute to minute, for no apparent reason. Seems like they are changing servers on me every few minutes which causes dropped telephone calls. Very poor service will be giving them 2 more weeks to fix it, then I will be requesting refund and just go back to DSL which for me is very reliable here.

6 years ago

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Adam Brown Amarillo, TX

Paying a $115 a month (after complaining that my bill jumped over $25 in one month) 1gig stuck pulling .5 mbps - 1mbps !!!!!! WTF. Suddenlink is complete trash. Highway robbery and cant wait for competitors to expand their fiber lines!! The only thing Suddenlink is good at is being consistently inconsistent with their crappy internet service and their constant price increases for piss poor excuse for a utility. They don't even deserve the 1 star or Id go lower.

6 years ago

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Dennis Conde Tomball, TX

OMG this has truly have to be one of the worst companies to deal with. The incompetence is not believable. We have scheduled service techs to come out 4 times over 4 weeks and they simply do not show up. When I asked to speak to a manager she explains to me that the only solution is to place a whole new order. What she was trying to explain to me made zero logic. I truly cannot understand how companies like this are in business. Just don’t get it! Save yourself a lot of stress and go with ANY other providers before attempting to deal with these morons.

6 years ago

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Becky Weidman

Poor service, constantly going up on your bill and not informing you. If your service is out, you have to wait anywhere from 5-7 days, so therefore you have no service during that time. You can't even swap your modem out anymore, they schedule a technician to come out and that could take 5-7 days as well! Is there anyway I could share this with other people that are having the same kind of problems also?

6 years ago

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Mike Thrasher Saint Joseph, MO

Had a to pay service tech to replace outdoor buried cable. After putting a TEMPORARY cable on top of the ground in late October 2019, he informed me that another service tech would be out to bury the cable in 2 weeks. After waiting a month no service tech showed up. After 4 phone request and a visit to our Suddenlink office which would be the 5th request still no service. That being said April 10, 2020 a service tech showed up and FINALLY buried the new cable. My math is average but I believe that is close to 8 months. Suddenlink has NO MORE chances with me!!!!!!!!!!!!!!!!!

6 years ago

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Vanessa Like , TX

In this crisis suddenlink says hey we can help you with internet so that kids can learn still learn while the schools are closed down. Really, what they saw was an opportunity to take advantage of people in this time of need. Suddenlink will not help you with internet if you have a owed balanced with them and to make matter worse they won't let you pay it out either has to be paid in full up front as if we are already not having trouble paying bills already. So in reality people who owe them money , they do not care about your kids education. They are only concerned about getting paid.

6 years ago

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RightOfAtillaTheHun Burnet, TX

Too bad ZERO stars is not an option, they’d get ZERO. Suddenly you’re not linked. Two nights in a row,, promises made, “your technician is scheduled to be there between 6 and 8 pm. Two nights in a row, promises broken. Two days in a row following up with their reps, why didn’t your reps show up. “Oh, I don’t see any scheduled appointments “. Gypsies, tramps and thieves.

6 years ago

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Oscar Olivares Austin, TX

Bill went up another 10 with no notice and it started at 80 For the 400mpbs and now up to 115 and who knows how much more it will go up. I’m going to cancel and it’s not my thing to put down bad reviews at all i usually stay quiet for things like this but this is not fair for me and all who having to go through not being able to get in contact with customer support, super high prices, and other inconveniences.

6 years ago

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C. S. Winnsboro, TX

If I could give a negative score I would! They lie, cheat, steal from me. Raise my rates with no notice, charged me for years for service I didn't get and declare the hours I waited for customer service was never logged, so it didn't happen! I'm 59 years old, and this is the worst company I have ever dealt with in my life. They just jacked up my bill another $10 WITH NO NOTICE!

6 years ago

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S Parsons New Kensington, PA

Horrible service!!! For the outrageous amount of money I pay every month. I’d like to have an Internet/Cable/Phone provider that I can depend on. I know “stuff” happens and things break, but two nights in a row is pathetic. Furthermore, everything was working fine until the other day when one of their trucks pulled up out front and a technician started messing with stuff on the pole. My Internet/TV/Phone all went out for about 45 minutes, but it came back up when he left. However, I lost everything again that night.

6 years ago

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Marilyn Hill Bryan, TX

Suddenlink is the worst provider you can get. Since Sept 2019 they have been horrible. Cable , internet and phone never works. Techs come out to repair and next day interruptions all over again. My services has not worked correctly since I got them installed back in Sept. Was suppose to get a promotion and it never happened. Now I get a bill for $456.00 for one month of service. Every representative I talked I cant understand their language and I get discnnected and have to start over with someone else. They make no notes on your bill please run from this company

6 years ago

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Azalard

They have a monopoly in East Texas, but they have very fast and reliable internet service. They're a little pricy, but we haven't really had any problems with Suddenlink.

6 years ago

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Kendra Trinity, TX

I am warning my family and friends don’t get service from sudden link the employees are rude and don’t answer your question put you on hold for hours I called to get service in September and still haven’t received anything so I called for my refund haven’t receive that either I was informed today my refund was returned to the account which was closed in September I have called back and was told the refund was sent back on October 21 it would take 5 to 10 business days it’s November 19 still no refund you will get the run around and it will become stressful

6 years ago

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kayt Nacogdoches, TX

one star too many. they recently went through a migration and bill has not been consistent. their servers are usually down when trying to review bill or make payment. if you make payment with agent, they charge $10. when calling, you are either on hold for approx. 1 hr (call backs take longer). chat can be 'on hold' for approx 30 min. since taken over by Altice, they have gotten so much worse.

6 years ago

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Monty McGee Stillwater, OK

These people take incompentence to a new level. I have been a customer of their internet/phone service for about 6 weeks. During that time I have been without phone for half that time. They have sent out tech support people, have "reset" my modem numerable times and have escalated the problem to the next higher level, all without success. When I actually end up talking to someone all I get are hollow promises of improvement and credit for lost service, both of which are yet to be realized. My recommendation? Get your phone service elsewhere. Internet is OK, I suppose.

6 years ago

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FedUpWithSuddenLink Pflugerville, TX

After holding for 1:45, was told to take Tivo to an office in Georgetown for replacement. Since the person on the phone barely spoke English, I called again and did the call-back thing. I waited about two hours for the callback. The second person verified I could take it in for replacement or wait about 10 days for a tech. I drove all the way to the office and waited for 30 minutes. Then was told they didn't have them there! Now the tech is supposed to be here between 11:00AM and 2:00PM. The "where's my tech" feature is saying sometime between 3:00PM and 4:00PM.

7 years ago

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Kim Gogulski Cedar Park, TX

I don't usually write customer reviews but their service has been the worst. Bills arrive after the due date. They charge late fees on their late bills even though we are not enrolled in paperless billing. Can't get through to anybody on the phone. Their automated system calls back to arrange a follow up call three days later. This is for my college student. We personally use Spectrum. Their customer service blows doors on Suddenlink.

7 years ago

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Paul Moreau Alexandria, LA

I am one of Suddenlink by Altice's valued customers. I have been trying to stop service for my deceased mother. 1 hour 41 minutes so far on hold and 21 minutes waiting for online chat. This company is a joke and cares nothing about its customers. I have 2 active accounts myself with a combined monthly bill of almost $500 dollars. I see how much they care

7 years ago

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Jack Mammoth Lakes, CA

They have the worst customer service I have ever experienced in a company. The live chat people don't know anything. You're wasting your time with them. Telephone wait times are extraordinarily long and it's a total dead end. I cannot get an email address for anyone at the company. I have one service but am billed both on the business side and the residential side. I am being billed twice each month for internet service. Each side says it's the other sides problem and they can't help me. No one has any authority to fix any problems at all.

7 years ago

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Leo Russ Orofino, ID

Slow speeds (up to 20mbs down), regular service interruptions, and then this: The outfit hiked the price of service without informing via email, phone, or snail mail about it, no statement has ever been sent to me either. Six months later, they disconnected service without warning and now want to charge late fees and re-connection fee. I requested that the account was cancelled on Aug 12, 2019, called back three days later (Aug 15) to verify but the account had not been cancelled, and there was nothing on the account about my request.

7 years ago

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Al Kimberling City, MO

Extremely unreliable service and support is a joke. Went to pay my bill online but internet was down again (this happens several times per week) so I called customer service..... they offered to scedule an appointment a week out oh, and they would have to charge me a $10.00 “convenience fee” if I wanted to pay my bill by phone! Company does not care about quality at all, their tech actually said the infastructure is old and will continue to be unreliable until they upgrade which is not in the plans.

7 years ago

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KATHRYN SPIERING Lubbock, TX

Customer service is horrible and cancelled cable you can get Netflix and Hulu for alot cheaper then cable and alot more shows. So cancelled cable but kept internet and what happened after 4 years the first month i just had internet services i went over and they charged me 30.00. seem suspicious to me so never again cut internet and will never use suddenlink again

8 years ago

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Jeremiah Stillings

For the average user they are reliable and top notch Internet. For a web developer they limit what I can do in a home office. I can not setup a Dynamic Hosted Web Server. I can not host any type of FTP or IMAP server. In short, every port I want to use is rejected.

8 years ago

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Richard McMurry Memphis, TN

Very expensive. Extremely poor customer service. Almost imposible to get a real live English speaking person! Multiple outages per month, daily sometimes. Service can be spotty. Words spoken on TV will suddenly repeat. TV will go to a blue screen unexpectedly or pixelate. Multiple instances of repair people untrained in ehat to do to fix an issue.

4 years ago

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Clifford LeBlanc Mobile, AL

The worst company I have ever dealt with!! Even month had problems with it never work right always cutting in and out. The help line didn’t know what they are doing. Always a battle to get a problem fixed it would take weeks to month to get done. It has been a nightmare.

4 years ago

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Andrea Regester Leesville, LA

Custoner service is helpful but the worst company ever. Will never recommend this service to anyone. They keep jacking up the cable and will add taxes and fees. Don't ever use this company. I'm not happy and will be discontinuing my services with them

4 years ago

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Shanise Roberts-Johnson Lucedale, MS

Suddenlink Communication needs to look up the definition of the word "communication" I have scheduled an appointment with them 4 times and twice no one had shown up or called to reschedule. They are providing horrible service because they know it's the only option in our area.

4 years ago