Name: HughesNet
Rating: 1.4

star star_border star_border star_border star_border

Dwayne Shafer Fort Worth, TX

I live in a rural area, so I have no access to more efficient internet. HN typically has to pause streaming at low resolution. Netflix seldom plays more than 15 seconds without pausing. Two devices at the same time never works. HughesNet is terrible AND expensive!

4 years ago

star star_border star_border star_border star_border

Paul Lee Coos Bay, OR

hughesnet is a scam, high price for little speeds and data, and when they throttle your data it becomes nearly unusable, not only that but once your locked into there contract your stuck in this 2 year hellhole. once starlink comes out your finna become bankrupt you piece of ####.

4 years ago

star star_border star_border star_border star_border

MacGavin-Mind Ninja Ellicott City, MD

We found Hughes net work to be one of the worst providers of Internet service ever. They are very expensive for very low megabytes and it’s very hard to cancel your service when it doesn’t work. In my experience with HughesNet work was not a good one, I do not recommend this service ever to anyone.

4 years ago

star star_border star_border star_border star_border

Cossak Dallas, TX

One of the worst internet companies I haven't ever had the Miss pleasure of dealing with. A knock watch a simple video on Facebook without it stalling and multiple times. I cannot update anything, it reports not connected to the internet, but when you check internet connection it is listed as connected. Tried on my phone, laptop and i-pad.

4 years ago

star star_border star_border star_border star_border

Ron DiFranco Dallas, TX

the only reason I gave a 1 star is because o stars is not an option. Customer service is non existent. spent 3 hours total between chat and phone and did not get the problem resolved. So I am being charged for service not received.

4 years ago

star star_border star_border star_border star_border

juanhbanda El Arenal, JAL

The already slow service becomes unacceptably slow at peak hours, which makes evident that hughesnet has way too many customers: It reminds me of earlier AOL who went bankrupt when consumers discovered that that provider had sold many times more than what their equipment was capable of serving

4 years ago

star star_border star_border star_border star_border

Amanda Hayes Pineville, LA

I pay over 100 a month for a week of terrible service .Companies refuse to put internet out here so we are forced to have to use hughsnet or viasat which is just as bad. Not including I pay for wwe network, peacock, Netflix and hulu. I feel I get better tv with a Walmart antenna...Dont waste ur money

5 years ago

star star_border star_border star_border star_border

Denise Urban Midland, MI

I have been battling them for months to get an unauthorized account out of my name. And they want numbers I can't have because I didn't set up the fake account. Their customer service is terrible and my mom does have their service and it is horrible and internet robbery. Do not recommend Hughesnet!

5 years ago

star star_border star_border star_border star_border

Dontcare Rimrock, AZ

This company has horrible service, high prices and the worst customer service I have ever experienced! The customer service rep laughs at your concerns, cancels contracts without permission and refuses to assist the customer. I encourage people to find other service for their area!

5 years ago

star star_border star_border star_border star_border

Harold K pettis ,

Most horrible 4 day customer experience ever. Would never recommend to anyone. So, so, very slow. It would take 10-20 minutes just to upload a basic pdf file. I would have to disconnect my wifi on my phone to be able to use it. Customet service is horrific, ad well as the service. If you plan on getting hughes net, DONT!

5 years ago

star star_border star_border star_border star_border

Kurt Rosenthal Lowell, OR

TOTAL BAIT AND SWITCH. Sloooow speeds, terrible customer service, and incompetent technical support. No service guarantee (sell you 25Mbps and you'll be lucky to get 5), yet you are locked in to a two-year service contract. And if you want to cancel, it's $800. Oh, and if it rains ... no service. AVOID AT ALL COSTS!

5 years ago

star star_border star_border star_border star_border

Joshua Hall , CO

I was misled by a sales rep into thinking that Hughesnet would work with my company's systems so I could work from home. Then, when it didn't work as advertised, they would not let me out of my 2 year contact but charged me $400.

5 years ago

star star_border star_border star_border star_border

Mitchell Holland Davis, IL

My experience with Hughesnet is equivalent to trying to enjoy chugging 5 gallons of week old hotdog water. Absolutely awful! If you're thinking about getting this provider spin around and punch yourself in the face and wake up please. No internet is 1000 times better than using this trash they try to sell as internet!

5 years ago

star star_border star_border star_border star_border

maxz Atlanta, GA

Never worked. Speed is very very slow. Persistent sales people trying to keep you stay by offering discount. Horrible. They want their equipment back. They won't come to get it. They want you to climb to the roof to get the transmitter when your contract expires. Or, they will charge you $300 if you don't sent the equipment back to them.

5 years ago

star star_border star_border star_border star_border

Kris Doniphan, MO

They are horrible. They are exceptionally trained experts at wearing you down. Typical response is “ I apologize that an employee at HughesNet gave you incorrect information. “. There needs to be a zero star option for this company.

5 years ago

star star_border star_border star_border star_border

RJ ,

I cancelled after 3 hours of THE WORST SERVICE EVER-STOP!!! DON'T DO IT!! YOU WILL REGRET HUGHESNET-I WISH SOMEONE TOLD ME...I'M TELLING YOU IT IS BAD BAD BAD -IT ONLY COST US $203.00- THEY TRIED FOR OVER $600.00!!! WE HAD TO RE-CONNECT OUR VIASAT JUST TO CALL THEM AND CANCEL-THEIR SERVICE CENTER COULDN'T HEAR OVER THEIR OWN EQUIPMENT!!!

6 years ago

star star_border star_border star_border star_border

Linda Hobson

Nothing good about this company. It's expensive and you are limited each month -- once you are over your data limit, it slows down as though you were using dial up. And Customer Service is also bad. We are limited in terms of the internet provider, as we live out in the country. I wish better service were available to us.

6 years ago

star star_border star_border star_border star_border

Kathy L Dallas, TX

There is nothing about this service that is good. So slow wont load any of my school work, times out every time. Hughes net has upgraded and increased my charges and the service is the same, lousy. I am locked in to their contract and have to drive to public wifi spots to do my school work. Will not recommend them to anyone!!!

6 years ago

star star_border star_border star_border star_border

T Middletown, CA

Don’t waste your time. Internet was slow or non-existent. An example.. Couldn’t get through a episode on Netflix without 10+ stops to reload. $800 early cancellation fee. If you’re a business, you don’t receive the $200 equipment refund. HughesNet is terrible.

6 years ago

star star_border star_border star_border star_border

Justsayin Blue Springs, MO

Seriously? $90 a month for 10G? We used it up in the first four days! Run away!! You can get better internet from local providers and when you call customer support you might have better luck at understanding their English!

6 years ago

star star_border star_border star_border star_border

Helgesen, Margaret Ocala, FL

I am 77 and I do not understand the confusing method of their pricing. I have had many internet providers and this company is the most greedy I have ever encountered. I hope they enjoy their spoils. Thank goodness we do not have to judge them. God takes care of that. Remember its only money and if they want it that bad, don't stand in their way

6 years ago

star star_border star_border star_border star_border

Allison Vincent Greensboro, GA

I've had Hughes net for 6 months. My favorite movie was buffered 46 times. We are stuck. I asked for a systems repair man. He said the little spinning dial in the buffering meant a lot of people were watching that show and I should turn it off and try later, then he sold me a internet booster for $129 that helped NOT ! I hate this system.

6 years ago

star star_border star_border star_border star_border

Frustrated Havana, FL

Their customer service is great. That's the only good thing about it. You almost never get 25mpbs. Daytime data allows some streaming but after 5pm their speeds drop to 8-13mpbs. We can't stream anything at that rate. Sales reps will swear it's perfect for you.They are lying. We have two internet choices. Both waste your money and time.

6 years ago

star star_border star_border star_border star_border

Mike Ben Wheeler, TX

What a joke absolutely no way you can go through 25 gig in three days and then they charge you more and service is astronomically below some Pardison would never recommend this to anyone locked into a 24 month contract I’m going to pay the difference to get out and get rid of them just a joke!! Only gave them one star because I had to!

6 years ago

star star_border star_border star_border star_border

nicole Millheim, PA

This is an absolute terrible service. Promised the 25 megabytes for second, maybe get 3 is lucky during peak hours. Get a hotspot for your home through a cellular provider like verizon, at&t or sprint. for so much cheaper. TERRIBLE!! would give this a zero star review.

6 years ago

star star_border star_border star_border star_border

Paul fassl New Port Richey, FL

all bad they get people from Pakistan to answer the calls and never sole the problem you have I had to pay 325 to get out of contract I could not even watch my shows and I only used the service 3 times a month at my cabin in north Florida Lulu my name is Paul fassl Hughes net sucks don't get there service no matter what .

7 years ago

star star_border star_border star_border star_border

Megan Albion, MI

1 star is to many! I was paying $80 a month for internet that really only worked maybe 3 days a month. I called to get it fixed 4 separate times and every time they said,"Your good!" So I called to cancel and they charged me $400 plus that months bill and said," ma'am your not working with us!" Do not get them!! Your wasting your money!

7 years ago

star star_border star_border star_border star_border

Jc Toccoa, GA

Beware subscriber. This is the worst internet provider I have ever been with. The speeds are slower than slow then when the data cap is added there is no using the internet because it then has no speed. I have been with them for a year and I should have cancelled after install.

7 years ago

star star_border star_border star_border star_border

karl ashenbrenner Juneau, AK

Having a remote cabin in Alaska we are stuck with using hughesnet, however when we are not at the cabin the generators are turned off as is the modem....now showing we used 8.8gb even though the cabin has been shut down for weeks. Hughesnet says it is on our end, HOW can that be when the generators and modem are all shut off???

7 years ago

star star_border star_border star_border star_border

Michael Willis West, TX

Never worked well from day one. (I was told you can stream movies it works so well) laughable at best, this internet won’t even work Facebook. Then to top it off when you cancel you get disgusted with the cancellation fees! Do your self a favor and don’t ever use this company your better off making your phone a hotspot for $20.00 a month

7 years ago

star star star star star

Dan Golden

No problems very good so far. I had Spectrum, but for the fact they have raised my monthly payment double

7 years ago

star star star star star_border

Jim

Good, once everything was started up. They could improve by being clearer up front on the cost, what was included and what was not included.

7 years ago

star star_border star_border star_border star_border

Roxann Nashport, OH

We got the 10GB plan for $49.99 ends up being $70.50! It sits and spins constantly even with plenty of data left. If it snows, gets dark, rains, everything effects it. I'm tied in to a years contract which isn't going to stop me from cancelling. They suck!

7 years ago

star star_border star_border star_border star_border

Michael Long Sheridan Victor, ID

Fine if there is no alternative. Data is expensive If you want to cut the cord, streaming will kill you with data overage. Owned by Dish. They want your monthly subscription. Big penalty if you want to cancel service before your term.(You will want out!)

7 years ago

star star_border star_border star_border star_border

Kelli Needville, TX

Worst service EVER! Customer Service is a joke. The service is not reliable and the cost is ridiculous. The record keeping is even worse. I returned my equipment with tracking numbers and yet they can't track. Result, being charged for equipment I don't have or want. STAY AWAY.

7 years ago

star star_border star_border star_border star_border

Rita Mccurter Hobbs, NM

This is the absolute worse internet I have ever had. I run out of data withing the first week. I cannot run my TV or any of my wireless products more than 1 week. If you like to watch Netflix or have direct TV DO NOT go with this carrier!! You have to sign a 2 year contract and to get out of it you are charged a fee.

7 years ago

star star star star_border star_border

Ron Stout McAlester, OK

Service provided as advertised. Very few negatives, and nothing to complain about. However, after reviewing ratings and reviews not all customer have the same opinion as I do

8 years ago

star star star star star_border

Michael Monk Skidmore, MO

Makes installation on time. The tech new his job and did it well. He commented he did not like to work. for his supervisor and planned to quit.

8 years ago

star star_border star_border star_border star_border

Jason Peyton, CO

The worst. It took me an hour and a half to watch a five minute YouTube video. Buffer. Buffer. Oops, your connection is lost. You people should be ashamed of yourselves for calling this an internet service. My only other comments contain lots of curse words. ??

8 years ago

star star star star star_border

Paula Gaines

Download Speed of this satellite based provider isn't as good as a broadband provider but it is all I can get in the rural area I live in

8 years ago

star star_border star_border star_border star_border

Kila Ann Tampa, FL

Zero starts need to be an option. I can't believe this company is allowed to scam people as they do. They will require a social security number and require a length of service, years, even if youre unsatifies, you can not leave with out paying out a contacted amount of time or they will screw up your credit. buyer beware. Also, this company in not in the US, they use sourced out customer service reps in 3rd world countries...you information is not safe with them!

4 years ago

star star star star_border star_border

Madison Kneiss Long Beach, MS

this service is made for big companies that have money. the residential is way to expensive in comparison to others. and all the equipment with the satellite and boxes. i would never do that to myself again

6 years ago

star star star star_border star_border

Kathy Trevarton Marshall, AR

I don't have many choices when it comes to internet providers so I have had to accept what is available. No dsl in my area. Would like a better deal on streaming ...Just too costly.

8 years ago

star star_border star_border star_border star_border

Susan Hackney Mountain Home, TX

I live in the country and hughesnet did not work for me. After 11 months of dealing with them I called to cancel and they charged me an $285.00 early termination fee...which I am NOT going to pay!

4 years ago

star star_border star_border star_border star_border

Dan Appling Phoenix, AZ

I’ve had it 2 days and I’m pissed that I listened to the telemarketer or Hughes employee that told me I would be able to stream. I can’t even get a connection at night. What a piece of crap I got so sorry I got it.

4 years ago

star star_border star_border star_border star_border

Scraig Properties Salem, WI

Beware of their massive cancellation fees. They won’t even waive it, if you sell your house. What a rip off that you can’t cancel when you don’t even live at the house anymore. Don’t sign up with these scammers.

4 years ago

star star_border star_border star_border star_border

Richard Chartier CO

Starting Jan. 1st. 2022 down load speed goes to "0 mps" after you reach your data cap. Pre 2022 down load speed slowed down to an average of 1.85 mps after reaching your data cap.

4 years ago

star star_border star_border star_border star_border

Militant Jim

The service is absolutely garbage. If you play video games, the US postal service will deliver a game before the download will finish. Unfortunately for me its the only ISP that services my address.

4 years ago

star star_border star_border star_border star_border

Ken Kaminski San Jose, CA

Slow speeds are not even what they promised, my speed after data used is .21 download. Nothing even close to what they promised. Terrible company to do business with. Stat away.

4 years ago

star star_border star_border star_border star_border

Brian Tew Houston, TX

worst company ever. Cancelled my satellite service which owned Hughes Net at the time. Hughes net continued to bill me for over a year even though I had no means to use the service. Awful customer service as well.

4 years ago Edited February 11, 2022