Name: HughesNet
Rating: 1.4

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Megum Povsha Bozeman, MT

The service is reliable and the price is better than a few of the other companies that I have previously had service with in the past. Their data speeds are amazing for my location. And the service representative I spoke with was super friendly and so was the installation guy.

4 years ago Edited February 23, 2022

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Hoyt Bryson City, NC

Oh what a rip off. This thing is as slow as pouring syrup out of a bucket. These people could not straighten out an earth worm. No one and I mean no one can figure out what language they are speaking. I just cut them loose and had to pay out the a**. Tomorrow I will be installing StarLink and I hope Elon Musk puts them out of business. They darn sure deserve it. Wish there was a big fat zero on the ratings.

4 years ago

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Lalana Powell Lexington, KY

Terrible, expensive, very slow speed (less than 5 most of the time. Every time a technician was called, we'd be on the phone for 30 minutes plus to get us up to just under 10 if we were lucky. The next day, it would be back to 2 again. When I called to cancel, they assured they could get it faster and even offered to cut the price in half. Not having it! They are the worst!

4 years ago

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Michael Fowler Northwood, ND

Awful. If you have ANY other option, go with it. Expensive, slow, continuous hidden charges that weren’t agreed upon, automated and scripted customer service. Every time I called with a complaint (which was far too often) their responses were completely scripted which would leave me even more frustrated. Ran out of data every month after less than a week. Since the beginning of our service we only streamed on one tv because of this and it still would be gone. Less than a week for $100/month. Garbage. -Upset past customer

4 years ago

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Cary Moran Chicago, IL

Worst internet I have ever had. Dial up was more reliable. Every time you call customer service they placate you but NEVER solve the issue. They sent a tech out one time. Charged us. And he was supposed to return but never did. We have been paying nearly $100/most for service we can barely use. We use the data on our phones because we cannot access our internet. Do not waste any money on this company. They should be taken down for false advertising.

4 years ago

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Brandy Bauska Seattle, WA

If I could give a 0 for this review I would. It is the ABSOLUTE WORST SERVICE EVER! They charge you $109 f9r 75 gigs that last about 4 days! Their web site hasn't worked in 2 months and the $100 rebate is a lie. I never received it and they claimed it was because their web site wasn't working. Now I'm roped into a 2 year contract that the customer service agents refuse to let me out of. They talk in circles when I call them or just hang up on me. I HATE HUGHSNET!!! DO NOT GET THIS SATELLITE. GO WITH ANY OTHER NETWORK

4 years ago

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carlos castaneda Meridian, ID

If I could give them less stars I would. Terrible experience from the start they got my email wrong so I never got the contract in writing. they never quoted me if I could buy the equipment versus leased the equipment and they were not clear of the termination costs. I was completely unhappy with the service. And they stated that my router was at fault. The service never met my expectations I wasn’t able to download without buffering or took very long time to download any data. My advice, do not ever use this service. There are many others available and new ones coming like Starlink.

4 years ago

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Leo Henderson Auburn, IL

Put up with lousy service for the 2 years and cancelled after much hassle. Person needed a lot of reasons for me cancelling. Told me I hadn’t called complaining in over a year. Complain to who and why? They couldn’t straighten out anything before. Waiting on return box but have their ability to get any money from me cut off. Wife said she’d return equipment because I was going to put it in recycle. Putin must own. Pond scum.

4 years ago

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matt Fort Worth, TX

It never did work. I canceled a few days after i had it hooked up and just got a bill for $200. The customer service at HughesNet is the worst i've ever had from anyone. I don't mind paying for service that i have purchased if it works, yet it didn't. Think twice before using these guys. No internet sucks but paying for it and still not having it is worse.

4 years ago

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gary mccarty Richmond, KY

First, no such thing as a free installation. Just assume its going to cost $250 or more. Then you have to deal with super slow speeds and horrible service. After our contract was up, we called and canceled service - but they kept billing our credit card! Had to cancel my credit card, then they turned our account over to a collection agency. Horrible company, awful people to deal with. STAY AWAY!!!!!!!!!!!!!!!!!! DONT SIGN UP!!!!!!!!!!!!!!!!!!!

4 years ago

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JOHN Reynoldsville, PA

i've had hughesnet for a few years now because we don't have any cable company here . They are the worst , i can not watch anything over a few minutes without having to wait for it to load and i have there middle of the road package paying 90 bucks a month. comcast is going to install cable in our neigborhood this summer SOOO see ya later hughesnet , never again

4 years ago

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Rick Walkuski Houston, TX

WORST of the bad. First of all ( their standard cliche ) These people will string you out to the next pay cycle. They LIE as to the credit they will give you in lieu of getting a product (non-existent ) Everyday for a month I called them about NOT getting any signal, the lack of service with no resolution. These BOZOS are totally incompetent, BEWARE.

4 years ago

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Lory Adams Kennewick, WA

Zero stars. I sadly read the reviews after joining Hughes net. As I read thru the reviews I see one common thread. Everyone tells a different story about how Hughes applies the rules. I was told yesterday I would be refunded my cancelation fee that the company canceled, NOT me. Twice I was told this. Today they said they permanently closed my account and NO refund. I don't believe this company even follows it's own contract rules. BBB here I come.

4 years ago

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Tim Rager Coldwater, MI

This company should not even be allowed to do business. The pricing insnt that good and the service is the worst I have ever experienced. I only had it for 2 weeks and the connection was so bad I decided to hard wire my smart t.v. and my desk top to the modem. After doing that it made it a little better but not worth the money I was paying. It still lost connection. So I called and cancelled my service and was charged a WHOPPING 400 DOLLAR DISCONNECT FEE!!! This after only 2 weeks of the worst service!! Do not use this company ever! So unhappy and feel ripped off!

4 years ago

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JD Gray Nettleton, MS

Worst internet service possibly available, horrible signal that you pay way to much for! Then when you tell them you want your satellite on the ground they insist putting on your roof. When you cancel your service they expect you, no matter your age to get the eye off the roof and return it or they will charge you for it! Worthless company with Worthless service we could only use 3-4 a month. I WOULDNT RECOMMEND TO THE DEVIL TO GET THIS CRAP THEY CALL WIFI..

4 years ago

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Ed Smith Wills Point, TX

After a 2 year contract , I was sent a box to return my equipment , and I did. I saved my tracking number it was shipped on 11/25/2021 and delivered on 12/09/2021 . On 01/20/2022 my checking account was drafted $216.50 plus over draft fees , Hughes Net told me after I gave them the tracking number they got the equipment back 01/20/2022 customer service sucks there gain and my loss

4 years ago

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Kathy Ritter Overgaard, AZ

Can't watch a whole show. Keeps buffering. The service is very unreliable. Not enough data and every time you add data it cost $30 for only 10 GB that only last about a day. My last bill was over $600.00. This service is ridiculous, and I would not recommend HughesNet to anyone looking for service. Don't know why satellite internet doesn't offer unlimited data. I am currently looking for a new service provider. VERY UNHAPPY WITH HUGHESNET!!!!!!

4 years ago Edited April 18, 2022

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Leah Garcia Yuma, AZ

I have had Hughes Net for almost 2 years and it is an ongoing struggle. The service is terrible, very slow and goes out for days at a time. The customer service reps are rude and unwilling to help. After the first year they charge you to come out and fix anything even when their modem is not working due to problems within the equipment that have nothing to do with you. I would never recommend them to anyone. Everyone that I know that has them have the same constant battle and horrible customer service.

4 years ago

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Candi Roller MN

This has to be the worst internet service I have ever had. When I signed up. I specifically asked if this will work for 3 remote working people. She assured me it would. And it does not... our bill cycle just started and I am already over my limit. I absolutely hate this internet provider. The commercial that they have are full of crap about being the best internet provider.

4 years ago

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Horrible business Murphy, NC

Customer service speak poor broken English if you can ever get anyone to answer . Unable to help so they keep transferring call . Little or no internet service . Buffering often poor picture quality . Worst decision I've ever made on communication services . Do yourself a favor and look elsewhere , anywhere else is best option . Total waste of time effort and money . Out of business soon no doubt

4 years ago

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NSR Machine Works Friendsville, PA

Complete joke. I cannot stress enough how bad this service is. DO NOT GET IT. They give you real information about their service and then lock you in for 2 years. If the service does not work they will not cancel your contract. You can light 100$ on fire every month and still get more for it than you will this service. Getting into bed with Hughes net is like getting a bj that is all teeth with braces. Yeah it's there but you regret it shortly after.

4 years ago

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Tom Davis Seale, AL

I have been a customer with Hughesnet for over a year. My internet allotment of 25 gig should renew at the first of the month .. on the second day of the month I can't even watch 1 movie .. so yeah .. I will be trying to switch when I am out of this stinking contract .. this is the worst internet service I have ever had .. I only signed up because I thought they were the only service in myx area .. found one that is higher but hopefully I can at least watch a movie . If you have any other choice don't get tied into a contract with these folks ..

4 years ago

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Wanderawake Rogers, AR

This is the worst and the most expensive internet I've ever had. It is very hard to stream anything, and forget trying to upload. They charge me twice as much as any other service would and they deliver absolutely nothing they promise. And if you want to contact them about anything be prepared to be on the phone for at least two hours while they force you to do what you thought was their job. I would give them zero stars if I could.

4 years ago

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Judy Herring Elgin, SC

This company is the worse. The price is ridiculous for what they offer. Working from home, I was late on half of my reports because of the constant buffering. Had to go into the office to work. Technician looked like a slob. Smoking cigarettes' by my opened garage door and the smoke came into my home. Took him 3hrs to install internet. Would do one task and stop and smoke or on the phone. Had his umbrella so when he smoked he had somewhere to site.

4 years ago

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Scott Spielman Fairborn, OH

If there is ANY other option for rural internet in your location go that route. I have been dealing with this company for 14 days now trying to get my Father's internet restored, which was suspended due to what they perceived as fraud. So, if you pay your Hughesnet account with two or more different credit cards be prepared to have your service held hostage! I will never EVER be a Hughesnet Subscriber as long as I live. This is the Absolute worst company and customer service I have ever dealt with in my life!

5 years ago

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LaRita Bearden Dalton, GA

If you are streaming, you end up spending more money buying tokens to for speed. If you have people watching TV on more than 1 TV, you use your mb at a faster rate, causing you to buy mor and more tokens. I do not recommend Hughesnet.

5 years ago

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Tom Bryce Houston, TX

I had the worst experience with this company starting with the installation to getting the service to work with my tv and tv service. I even had trouble getting our IPhones and IPad to work. After increasing my service plan to try and fix the no connectivity and slow speed I decided to cancel. After speaking to several people and several technicians to not get the service to work from the beginning they charged me a 400.00 dollar fee. I would never recommend this company to anyone.

5 years ago

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Theresa Brown Milford, PA

Worse internet service I've had. Doesn't allow for any real streaming - just the basics at a very high cost. Expect the system to go down at the slightest hint of inclement weather. Expect to need to purchase "data tokens" monthly, which can raise your bill another 50% monthly. The worst part - if you need to terminate early for any reason, you'll pay as much as $400. I needed to sell my house and relocate 4 months after signing up with Hughes. My monthly bills when I had service were about $150. Now I owe another $370. My cost for 4 months of bad service was just about $1,000. NEVER AGAIN

5 years ago

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Lotus Smith Albuquerque, NM

They lie to you and lock you into a two year contract. Service is the same as my terrible cell service at the site. Customer service is disappointing to say the least. Huge waste of money. Don't let them fool you. Avoid at all costs, look for other solutions. Does not stream at all. Good for sending an email (hence the cell phone is just as good.).

5 years ago

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Silvia Sanchez Ocala, FL

Worse two years contract the service is awful and costumer service WORSE!!you can’t stream and super slow. I’m glad I can cancel my contract and they make you pay 400 dollars to cancel a horrible service. I can’t understand how they still in business. We used a Verizon hot spot. I can used one word to describe this service NIGHTMARE!! I’m glad is over

5 years ago

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Craig Columbia, SC

First, I tried to cancel in the first few weeks because the service was so slow and they would not allow me to cancel. So, once you sign up, you are stuck for 3 years unless you want to pay a termination fee. After about 7 months, I paid a $340 termination fee and got out. They lie, lie, lie about the speed. We found it to be very slow, 1 to 2 mbps most of the time. We were told by the installer to not expect much because with the pandemic so many people were on the satellite. We should have stopped at that point. My advice is to skip Hughesnet and use a cellphone provider if you can.

5 years ago

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Ron Chambless Lefors, TX

Rural area with no other options is why we put up with it. All you have read is true and very frustrating however we can operate our business with it. Just don't expect streaming of any kind, I mean any kind without buffering. Want a ring, well good luck with that. Want to connect your grill to the server nope! They really suck and I look forward to the day when there are other options. They will be gone! but for now its what is available here. We use my phone as a hotspot to watch prime etc..

5 years ago

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Jim Sills ,

The Bad... Service is expensive and slow with speeds of 2 mbps rather than 25 mbps. Lost signal in storms and 2 year contract. After completing contract, trying to cancel is a nightmare. Lastly they expect you to climb on two story house with steep roof to remove their radio transmitter or they will charge you $300. The Good... The kid I hired to climb roof did not fall.

5 years ago

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Crystal Smith Choctaw, OK

HughesNet is a horrible company. First, when this guy came to my house to hook up the satellite, I told him that I wanted it on the ground not the roof. Well, guess what, he put it on the roof. They don't listen. Plus I barley got anything out of the deal. Every time I tried to watch anything, all it did was buffer. Havent used anything and they suck. Will never do business with them ever again. Just shady company. I know a couple of people have problems with them. Just stay away from these people

5 years ago

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Tina H Sidney, MT

Internet cuts out and is way overpriced. Don’t let them lure you in with promos because they won’t let you leave even if your contract is up they will tell you it’s not and charge you $400 to cancel your service. They don’t care how old you are they still require you climb on your roof and dismantle the dish to send back the chip or they charge you for that too.

5 years ago

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RON BLAKE ,

I have nothing but trouble with Hughes from day one. There is no reason to call them because they will just give you the runaround. Its only good for 2 weeks of the month and even then it is VERY slow and keep losing the wi fi. Then they want to charge you a lot of money to get out. We should a lawyer to get us out of this mess. Any one know a good lawyer, we could all chip in and save us a ton of money. I gave it 1 star only because i could not give them what they deserve, nothing.

5 years ago

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Fearlessleader Bloomfield Hills, MI

SLOW!!! I can only recommend them if you have exhausted all other possibilities. Customer service is like dealing with ATT. In other words you will have to spend large amounts of time on the phone with someone you can barely understand. As many others have noted their long term contract is a joke. Fortunately we were finally able to get service using an ATT hotspot. This is also rather expensive but at least we can actually use the internet!

5 years ago

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Bradley Layton Nashville, TN

I am with all the other 1 star people with they deserve zero. You will never get advertised speeds. Heck I never say download speeds faster than 750kbs. Also be mindful they will lock you into a 24month contract and charge you $370 to cancel. What's even crazier I elected buy the equipment upfront and they still get you with a contract. So between the cost of both over 1k wasted to find out your not getting the product they promised. There is hope for us rural users with Starlink. I can't wait till these people are out of business so they stop ripping people off.

5 years ago

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CrystalRanch ,

First I got them because they said they had service in my area of chehalis. Secondly, I called multiple times with issues of it not working. I'm a business. So, this was a disaster. They could even see data used and when it wasn't. I cancelled service and they charged me a Hefty disconnect fee and threw me into collections. Absurd! You promised my business a service you couldn't deliver. I paid for my install and tried them out but they didn't care about me or anything but Contract. Thieves. Terrible company terrible customer service.

5 years ago

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Jay Holzem Hardinsburg, IN

HughesNet Internet is so slow because they oversold their bandwidth, has too many customers which they can't serve, uses a limited number of geosynchronous satellites, and due to their monthly data cap. HughesNet provides inconsistent, slow, and frustrating service. Absolutely the worst service I have ever had. I can't even use it most of the time despite multiple techs calls and service calls.

5 years ago

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William Marble Falls, TX

HughesNet is a terrible company . I have been a customer for over 5 plus years cause they were the only service available. I recently found another company that offers a way better service. I called customer service today to cancel my contract when it is up and they want to charge me a 100 dollar cancellation fee. Also they expect my 70 year old husband to climb on top of the roof and get a part off the satellite. Please don’t use them keep searching

5 years ago

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Chuck Adams River Falls, WI

Please don't fall for their dishonest sales pitch! You have to agree to pay them, but they don't have to provide any kind of service at all, nothing is guaranteed on their end! You can call them daily, listen to their BS, but nothing changes. It is probably the weather, a flock of birds in the same county, solar activity, dust in the atmosphere, Russians hacking the internet, but it is always too bad so sad!

5 years ago

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Kadin and Kea Baker O'Fallon, MO

Slow internet service. When the internet went down we asked for a technician to come out they were going to charge us to come fix their equipment. we contacted them a several times about the slow internet speed. bad product and bad customer service. if there were a 0 star option I would give it to them. Cancelled my service after a year. well worth the cancelation fee. I was paying apt $100 a month for terrible internet that didn't work half of the time.

5 years ago

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Ronnie K Marysville, MT

Got Huges net because Dish said that it would me so much faster . I was a Dish customer and still use there dish fir TV for the last 14 years . I should have never switched Huges is the worst system ever . I can't even watch a Youtube video without buffering 10 time I tried to stream a 1 hour show and it to over 2 hours to watch . PLEASE DON'T GET HUGES NET They also say in there ads the price is $59 dollars but not you pay another $14 in equipment every monty . They say this sucker coming a mile away just warning you !

5 years ago

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Matthew Shepherd Tampa, FL

By far the worst internet you good possibly get . If you go with this company Beware. Very expensive. I have 4 kids that are doing there schooling from home and with in 2 weeks the Data Runs out and we are forced to keep buying more data throughout the rest of the month. Average internet bill is $250 a month and we do not stream movies or tv. I tried to cancel but they will charge 400 dollars to end contract.

5 years ago

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Ripped off Phoenix, AZ

They are liars and dishonest in their data speeds. They block emails which affects commerce. 1-2 BYTES per second email download is frequent and fully documented by this party. If you file a complaint as I have, your speed of data transfer goes even slower. They do get even! Avoid this company like the plague! ! Am setting up a class action law suit this month. Am fed up with these liars!

5 years ago

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Jim von Stein Blue River, OR

Do not sign up for HughesNet if you have any other options. Customer service is spotty - depending on who they send, it might be good, or not. Although they advertise 25 Mb, Speedtest has not shown a download speed above 0.5 Mb in months, and they appear to have disabled the speed test function on their portal. At times, the service is so slow as to be effectively unusable.

6 years ago

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Terri Wright Canton, MI

Upon installation at an astronomical cost of around $600, I couldn't get up/download speeds that were over 5 mbps. I cancelled immediately and I'm still unsure of the amount of refund I can get back. I know for fact $205 they kept for "installation fees." And talking with customer service to cancel makes me feel downright sad for their employees. This is the second time in over 15 years I've tried HughesNet and would never ever recommend them. Get a hotspot non-contractual and move on without blinking.

6 years ago

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Ray Fitzgerald ,

Do not sign up for HughesNet. It is a straight up rip off. They promise you the world and gives you very little. They offer very little bandwidth for the money. The slightest cloud coverage will knock their service out all together. When you tire of the poor service they charge you an outrageous cancellation fee. Trust me it's not worth the headaches when there are better options out there now like broadbandqwireless. For most people lte offers a much better option.

6 years ago

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Mary Mc Hugh Wayne, MI

The internet was slow at certain times of the day. Then, I had to terminate my contract 8 months early because I had to move. My new landlord didn't allow satellite cable or internet so I couldn't transfer the service, and though I was never late with my payments Hughesnet refused to waive the termination fee and charged $220 to my credit card. In addition, I am told I need to hire someone to go on my roof and remove the radio transmitter from the satellite dish or they will charge an additional $300 for unreturned equipment. I'm 60 years old and unemployed...they couldn't care less.

6 years ago