Name: EarthLink Internet
Rating: 1.4

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Old Audiophile Leverett, MA

Earthlink was great in the early going. However, ever since AT&T acquired them, they have been nothing short of abysmal. Can you imagine every email you sent out never having been delivered and never getting an error prompt or mailer-deamon to that effect? Can you imagine this going on for well over 6 weeks or more and having to spend several days, over the phone, with their technoweenies to correct the problem? That is Earthlink today. Thinking about an ISP? Webmail? Look somewhere else!

5 years ago Edited March 15, 2022

Reply from EarthLink Internet

Thank you for taking the time to leave a review. We're sorry for the trouble you experienced with email, and understand your frustration. Would it be helpful to speak with our Executive Relations Team? We'll share their contact info in a private message. Please let us know how we can improve your experience! Thanks again for sharing your feedback.

Mar. 15th, 2022

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Sam Hernandez ,

Horrible company.BEWARE they use other internet services such as Centurylink to install services.It is not directly Earthlink.They also promised fiber cable but gave me Centurylink phone line DSL.Then locked me into a contract and did not want to give me my money back.They are scammer and want your money.Plus, you can never get through on the phone its always a Indian person and your call gets drop.Save yourself the headache and stress.I got the same crappy service I had with Centurylink but got locked into Earthlinks contract for more money!

5 years ago

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Wauz Dancer Temple, GA

Service getting worse. I need to close my account and more on after 20+ years of email service. A pain in the rump as a contractor and worried my clients will not get the change of email and cost me $$$. No matter if the service is down I can read their emails sent to me. I signed up back in the day when this ISP was Mindspring. Much better service back then. Now it seems all the customer support is offshore.

6 years ago

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Joliene Romero Clarkston, GA

This internet is trash.I wouldn't recommend you to buy this internet.We have been calling them for atleast 5 days and the lady that answered said that they would be here within 24 hours.Then the next time we called she said that there business was closed until next Monday.Ever since we have been waiting for a call.The last call was on April 18.Again wouldn't recommend you to buy this internet.

6 years ago

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Carolyn woodson San Leandro, CA

Please do not get there service.If you want to cancel they will charge you a 200.00 cancellation fee even though it's there service that sucks.Nobody higher up that you can talk to except customer service and they give you the run around.I don't want to pay a cancellation fee for a service that I wasn't pleased with would you ?Save yourself the headache don't sign up for this service.

6 years ago

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Jack Feasterville, PA

Earthlink has abysmal Internet service, what their advertisements claim and what is actually delivered are mutually exclusive. I've experienced lower than 1mbps download speeds, it is usually around the 100-450kbps range. Trying to use Earthlink's customer service makes you wanna jump into a swimming pool filled with rubbing alcohol and razor blades. It rivals Fallout 76 for worst connectivity issues and it just ISN'T worth anything.

6 years ago

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Aram Accord, NY

The worst rip-off company I've had to deal with in years. They went from free email hosting to charging $4.95/ mo to just keep my email address and forward all my emails to my google account. It turns out they stopped accepting and forwarding emails six months. But it's impossible to get refunded or even stop further charges without calling. I've been on hold for 35 minutes now... Fuming!

7 years ago

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Chad Springfield, MO

Earthlink uses whatever internet is in the area then charges an extra $15 on top of what the local company charges. They told me the speed would be 25 MB download and 10-15 MB upload speed. AT&T is my local internet and they installed the Earthlink and said that their fastest speed is 24 MB Download and 2 MB upload. After speaking with Earthlink they said that my Install fee was non refundable even though they lied about the speed they could provide in my area.

7 years ago

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Tom Hyattsville, MD

We are exploring internet services for Las Vegas, Nevada. Earthlink's website says they provide business class internet service. When we called them, we were transferred to a 3rd party broker who said they represent Earthlink's business services and would broker internet services for us. They falsely advertise providing business class internet services - they don't actually provide it. I wouldn't deal with them.

7 years ago

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Camille Saint Augustine, FL

I was researching internet companies and contacted Earthlink as my first option. However, when I called I literally waited almost 5 minutes before I hung up because no one answered the phone. Therefore, I will find another provider.

7 years ago

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Lakesha Mesquite, TX

I rate them a 1 because other people was using my internet service and my service was supposed to be blocked and it wasn’t blocked at all! And then the service was running real slow too! And then it’s a rip off too I paid my bill and my service was still off!!! And the representative that was talking you can’t even understand what the world that they are saying their English is terrible so I got upset and hung up in their face I rather go with another provider

8 years ago

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Tonya Trytten

It took 2, hour long phonecalls to have service moved from one address to another. But they did that by keeping the old account and setting up a new account and had I not called, would have billed for both. I think, because you can't understand anything they say. They are based entirely out of India. And, they only do autopay, directly from your account.

9 years ago

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Traci Taylor

I've been a customer since 01/17, and a technician has been dispatched 3 times, because my internet keeps going out. The customer service representatives don't listen. They have you do all this trouble shooting, which doesn't resolve the issues. After all of this, they place you on hold while they contact the technical department. Then they give you a lame rehearsed excuse as to why my internet is not working. They debit my account the 27th of each month, but I can't get decent internet.

9 years ago

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Joe Melville, NY

This is the worst company I've ever had the displeasure of dealing with. The customer service is atrocious. I have complained about the same issue 7 times over the last 4 months and it is still not resolved. If i owned stock in this company i would sell it off as fast as possible. There is no way this business can earn a profit they way they do businees

9 years ago

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Roy Nitzberg Brooklyn, NY

Been having a connect/disconnect problem since the end of July. It is now the end of September and the problem still is not fixed. Customer service representatives are bound by silly rules ("Have you disconnected your router? How many lights are showing on your modem," even after a problem goes on for months. It is also almost impossible to understand the Customer Service Reps, not because of their strong Indian accents, but because the quality of their line is so poor ... sounds like they're all underwater. This is all-in-all a miserable operation; don't get stuck with them.

10 years ago

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kamaratina Temecula, CA

This company is pure scum . Don’t use them . They lie about the cost ones they get your info they give you the service with higher price and if you want to cancel they will charge you 200 $ and early cancellation fee. They are scum . I can’t find other word to describe them . Don’t use them.

4 years ago

Reply from EarthLink Internet

Thank you for taking the time to leave a review. We'd love the opportunity to help improve your service experience. Let's connect you with our Executive Relations Team. They'll be happy to look into this further and see what they can do to help. We'll share their contact info in a private message. If there's anything more that we can do to turn your experience around, please let us know.

Apr. 12th, 2022

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Toni Auburndale, FL

I will never use them again. I had my credit card stolen and my information changed, they had my information to bill me and they totally disconnected me. And they wanted to charge me reconnection charges and the monthly bill. They wanted to charge me over $200 to reconnect. I left it disconnected and will never use them again.

4 years ago

Reply from EarthLink Internet

Toni, thanks for your feedback. We sincerely apologize for your experience and we're sorry to see you go. If there's something we can do to change your mind, please let us know.

Jan. 13th, 2022

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Dee Grant, AL

Earthlink has terrible customer service. They are thieves. They are liars and their service is poor. I will never use them again. If I could give zero stars I would. They are difficult to understand and leave you on hold for very long periods of time just to come back with no resolutions to your problems!

5 years ago

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Scott Serfozo Chicago, IL

All I wanted is to delete a certain amount of emails not all of them. I spoke with 3 support personal. Not one of them could help me. They just gave me the run around until I would give up. Or the sent me over to the survey recording. Terrible tech support.

5 years ago

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Taylor Vickery Athens, GA

Horrible!!!!!! They suspended my account because of a “late payment” the day before my payment date. This is the second time, they’ve already done it once and charged $163 to have it reinstalled. Then charged my card for $79 and can’t tell me what it’s for 🤦🏻‍♀️

5 years ago

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Hal Boylan Carbondale, IL

After 20 years Earthlink abruptly closed access to my account with no notice. With emails piling up in my account I cannot access. And I cannot reactivate account without providing then info I do not have. Totally irresponsible, unbelievable!

5 years ago

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Laura Port Washington, NY

BEWARE - EARTHLINK IS TWCSPECTRUM! You won't find out until you are billed & get this - if you are an existing TWC customer, YOU DO NOT QUALIFY FOR EARTHLINK PROMOTIONS because......EarthLink is TWCSpectrum. I just found this out & I am currently searching the Internet for another provider. Don't be fooled like I was!

9 years ago

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Ken Sasaki

I was without DSL for almost a month. They could not figure out why. Or not interested in finding out. It was them canceling my account at AT&T. They also sent me a new modem saying it is free. Now they charged me $50+ . I need to send it back by Fedex in order to waive the fee.

10 years ago

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Todd Comalander Columbia, SC

Absolutely the worst customer service I have ever dealt with period. I was paying over $800 a month for phone and fax service for my two offices. I found another provider for less than $300. It took me over 4 months to discontinue my service with these people. Do yourself a favor and steer clear. Best move you will ever make!

10 years ago

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Susan Nelson Xenia, OH

Not all features on a user's home page work. 'Tech support' is absolutely terrible when one tries to point out what isn't working in their programs. They don't know their own programs of how their accounts work (We have an additional users under my name with their own e-mail addresses and home pages)

11 years ago

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Xander Loomis Milwaukee, WI

Within first month of service I had no internet for a weekend. EarthLink s technical response to this is to just wait and see. Been 48 hours with internet so far with no end or scheduled fix in place.

4 years ago

Reply from EarthLink Internet

We're very sorry for the trouble you experienced with your service. We understand that having no internet is frustrating and inconvenient, so let’s see what we else can do to help. Please give our Executive Relations team a call – they’ll be happy to take a look. We’ll send you their contact info in a direct message. If there’s anything else we can help with, please let us know at 888-327-8454.

Feb. 9th, 2022

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Donna Otte Topeka, KS

I would give 0 stars if possible. They took my payment info for installation but didn't bother to tell me the service isn't available in my area. I found out that on my own after noticing other bad reviews.

6 years ago

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Katie Jacksonville, FL

Can't reach them. I was trying to pay my bill. Could not sign on with the email they had on file. I called and they would only verify my account with the cell number which was in my stolen purse. Rude! Stuff it!

7 years ago

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AD

I would not recommend EarthLink to anyone. It had taken almost 2 weeks to disconnect service after I cancelled my service. Some many promises to resolve the issue and none have been fulfilled

9 years ago

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Emerson Trager Round Rock, TX

Even worse than AT&T if that says anything. Customer service is so bad I can't think of a word appropriate to explain it and I've had 45 min on hold to think about it. Keep looking and save yourself a headache.

10 years ago

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Nicolè Houston, TX

THIS IS THE WORST INTERNET SERVICE IN HISTORY! I paid a bill for my mother once and they debited my acct and hers for the bill that was supposed to be every month turned into every 3 weeks! Its a scam don't be fooled

11 years ago

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Janice Genes Hurricane, UT

It was ok to have EarthLink as an internet service. But when Verizon gave me service through them for free and stoped paying EarthLink and switched!

6 years ago

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Don Boren American Fork, UT

The service was very basic. The speed of the connection was a bit slow. We never had a problem with their customer service.

7 years ago

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Rosann Stanko Logan, UT

We stayed with EarthLink until it was taken over by another company in our area. Otherwise we were pleased with the product and service.

7 years ago

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Richard Forman West Palm Beach, FL

WORST ISP EVER!!!!! Totally dependent on ATT to provide their service. Been waiting 2 weeks to upgrade from 50 mbps to 1000 mbps. Nothing. Nada. Zip.

5 years ago

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Spencer L Dayton Strongsville, OH

Terrible coverage. Prices are too high. Contract is restrictive. Sketchy phone service. Trust me when I say go with Spectrum or another internet carrier!

5 years ago

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Colleen Harmon Cedar Park, TX

Terrible service, no designated channel, crappy speeds and download/upload.... Absolutely garbage customer service.. Lied about fees and manipulated hundreds of dollars

5 years ago

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Don’t know Union City, CA

They suck don’t be a day late on your payment they’ll shut you down and charge you 200$ to get you back on ! It’s a rip-off! I’m looking for another provider!

6 years ago

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Easyrizer Lodi, CA

Transferred 7 times, got to where I wanted on the 7th. And the Hyperlink Modem is no longer purchasable. Monthly lease fee forever on the modem.

6 years ago

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Howard

Customer service is incompetent and has difficulty with simple English. They charged me four times for a single month's service and refused to admit their error.

10 years ago

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Ron Cape Coral, FL

Worst provider ever, bill increases every month and have to spend hours arguing with customer service. All providers suck but Earthlink is the worst.

10 years ago

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julio peyrotjc Charlotte, NC

They deceive you with lies like A&T if you want a good internet get Google Fiber or spectrum EarthLink took from my bank acc $250 widout ask.

5 years ago

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Irritated customer Tampa, FL

EarthLink is terrible. There modem is pathetic. Their customer service personnel, although friendly by nature, cannot be understood.

7 years ago

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William Makepeace TX

I signed up for the service and five hours later they tell me there are no funds available, I say BS. What are they trying to pull?

9 years ago

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Lyncoral S Parks South Bend, IN

I payed for installation but they never showed up un professional i should of read the reviews before purchasing

7 years ago

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Brian butlee Silver Spring, MD

I been trying to get installed since January 8 and all thy do is lie and give u the run around and tell lies

10 years ago

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Rob Gainesville, GA

I was promised fiber but got copper connection, do not trust this company, seriously walk away!!

6 years ago

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Tisha Birmingham, AL

Poor service please don't get them please don't waste your time with the company

6 years ago

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Martin Menchaca Houston, TX

It should be less than zero as it take 7 to 10 days to release line

5 years ago

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Susan Flaster Saint Cloud, FL

I have a lot of trouble with my computer and have problems with Earthlink also.

8 years ago