EarthLink Internet

Thank God I speak Hindi. Haven't had any issues with my service or with payments. Everyone complains about the customer service not being from America and not being able to understand them or get help, but if you'd just take the time to learn how to talk to these people your life will be 10000% easier. Unfortunately for these big companies the customer service is outsourced so you will be dealing with people from India alot. Just sayin.

I had written a review previously about having the rug out pulled out from under me, my iso service cancelled out of the blue,,well, I got a call from danage contrrolle ;) and he apologized and explained that my name was culled from the cull list so I wasn't notified, by mistake, and in return, he is giving me a years worth of free email svc which they still are providing,,about $100 freeby,,I accepted apology and said thanks,, The call I made befor to Customer Serice also said they'd be remembering me for previous month of non- service. All good.

I like the fact is that you just get the final rate billed and no "teaser" rate then double the next year like AT&T, COX, etc. What I don't like is that I was told Fiber was available at my street address in Imperial Beach, CA and it is not! Moved furniture, cut holes in my ceiling to make access for the fiber run to my closet in the house. I was billed up front for fiber with an ONT modem monthly fee and a separate fee to install fiber. When the AT&T installation Tech came out he said "fiber? what fiber? there is no fiber anywhere near Imperial Beach. I only have copper to install and max speed is 24 mbps." I asked him to leave and called Earthlink support (in India) they profusely apologized and since they had my money already I went with a 24mbps service at a cheaper rate. Why don't the service reps know if there is no fiber in your area? why do they sell and bill for vaperware? This fraudulent behaviour should be stopped! this is the scamming policies of a lot of companies! which is why I did not buy internet from AT&T in the first place! I have had my battles with them before. Now I have to fix my house, apologize to the family and put my life back together

I always seem to get the assistance I need when I call for help. The folks working the phones have to date always taken care of me. (I would complain here just as much, if not more if they did a poor job.) So I have to be fair. Thanks I have been here for a few years. The Webhunter

I called EARTHLINK to inform them that we moved, and needed to change our service address. I was told that they did service the area we moved to, and to expect an email in a couple days with a timeline for the new installation. (EARTHLINK also charges $79 to move a service). I had to call them again, because I never received "the email" after waiting 3 business days. This time, a Customer Representative informed me that that they did not service the area we moved. I asked them to cancel our service, and because we were still under contract, there was a $175 cancellation fee. Seriously???? You don't service our area and we still have to pay a cancellation fee??? FYI, EARTHLINK is a Service Provider for AT&T. They don't provide the internet, which we discovered when the installation technician arrived wearing an AT&T uniform. Case and point? Don't get "tricked" into thinking EARTHLINK is some kind of a new ISP. Go directly to AT&T

I am a new Earthlink customer and would like to quit doing business with them. I just signed a contract with them because Dish" transfer me to them as their Internet Partner. Shame on Dish" any way The company is taking their monthly billing from my credit card with out my approval. I called to ask them to stop and and the operator responded that is the way they do billing, I told them that I am use to paying online banking and she mention is nothing she can do. This is an American company with very Irresponsible management That lets other country run their business to make more money no matter what Service they perform Ed

In greater Dallas area Earthlink uses the T-Mobile backbone. After 30 day the connection speed begins to decline and pronounced throttling occurs causing continual gaps in connection. All forms of voice and video applications become unusable; especially Skype, Viber, WhatsApp and Messenger. If you purchase 50 mb/s you will end up throttled down to about 15 mb/s. My last average test topped out at 14.8 Mb/s download and 4.13 Mb/s upload. There is little you can do because it is T-Mobile that does the throttling. The help technicians almost all know what is happening on the T-Mobile backbone. One thing you must do is turn on your secure VPN if you have that ability, stop using their rented modem get a programmable one that will deny ISP need to see your IP address. There are a couple more things you can do before you find an honest carrier (most difficult of all tasks).

Earthlink webmail, at least the service on hosting, is NOT a free service like Gmail or Hotmail. I HAVE PAID for it every month for many years. HOWEVER, their Inbox portal keeps showing me and bothering me with ads, like any other free service., which means their cookies have access to my Inbox. Don't you have enough with the money WE PAY YOU Earthlink? Why do you have to stick us more ads?

We connected with them through DISH. Their service is excellent but at first they tod us we had a 2 yr. contract. Through DISH we had finished our contract so the contract was waived.

Do never ever be client with this unprofessional and bad company. I call to have internet because saw a webpage under the logo of Att&t. Called for I ternet service. The agent told me was att&t. But strange I got many email from earthlink... and I called to cancel. The agent try to convince me to stay and I sais please cancel it. She then transfered me to a superviseur and she offered me free instalation and 1 month free try. I did accept and have to wait for the technitien to call me 24 to 48 hours. Few days after called to know when the technitien will pass.... and Joseph a superviseur said have to wait the 48 hours end and HE personally will call me to confirme when the thecnitien will come home. He try to sell me IDENTITY PROTECTION OF 9.95$ MONTHLY. I refuse and ge voice and attitude got angry. He never called me back... but a lady salle me and told me she was from att&t and I need to wait home from 8am to 10 pm the next days. She then said I eligible for 2 PROMOTION! 1 SOLAR PANRL SYSTEME AND SECURITY HOME SYSTEME. I got a quotation from a comoagny that not seems legal at all and profesional to my email. I told the agent will contact him if I want it. He seems also not happy. They try to convince you to buy it. Telling how good and how much money will save etc etc... The next day I was waiting full day for att&t technitien to come home and never come!! I called earthlink and a Spanish lady Alexa told me my account was cancelled!!! She said I did called e times to cancelled it. TOTALY FALSE! I told her I want and need all detailed of when and name of agent I spoke to. Because that not true. She refuse I told her is my right and also she is been recorded.. she get angry agressive and hang up the phone! I called again and spoke with 3 more agents because each time they make me explain in detailed and hang up on me! Is INCREDIBLE. WORST THEN A NIGTHMARE. Some one must put a note in my file and all agent just block me and hang up the phone. Be ware with this FAKE company that make false promise and also sell your date information to others compagnie that try to sell you all sorte of things. That illegal because don't have our agreement. Be careful with your ID information. This comoagny give me the worst experience ever. They pit fake advertising to cheat people and make then believe they are calling att&t or all others using they logo and putting they own numbers. I do have all recorded and send and email to them that I want an apologize and explanation from a superviseur all records was sent and never ever they answer me. This is so serious and disturbing that must be make public for all citizen to not get cheated.

I have a internet service from EarthLink and recently the internet went out for the whole weekend, they sent out the technician on Monday and they told Me the modern was bad need to replace new one from EarthLink unless we want quicker way we can get our own one from store . And we did Get one from Best Buy but nothing work , still no internet and I try to called EarthLink back so so many time and asked for help to fit the internet so our family can use for work and school but they are very rude and so unprofessional, they put me on hold all day and disconnected the phone call and I have to called back and go through the problems again and again and they said call me back after 10 or 15 mins after they try to contacting with their team but nothing is going on. No one call back and next day I called them again and the same thing is happen and after that they require the code of modern but I was already on the way to work , they should ask me that since yesterday. Sooo , still no internet and nothing is help . They charge my money monthly and when internet is broken not working , they don’t care and been rude ! I don’t recommend this company with anyone else and I will switch to different one . Don’t use them 😡😡😡

I live in an apartment complex in San Diego. I called every internet provider searching for fiber optic, AT&T included. I was told by every company that they could not give me fiber optic because of where I live (the apartment complex is the issue). When I called EarthLink and gave them my address, apartment number included, the sales rep informed me they could give me fiber optic and increase my speeds and connection. That is the only reason I paid for them to install their equipment, with the idea that I would be getting fiber optic. Come day of installation I discover it's an AT&T technician installing my equipment because EarthLink piggy-backs off of their fiber optic cable. When I asked the installing technician why I couldn't get fiber optic direct from AT&T he told me it's because there is no fiber optic connection to this complex, and the connection he was giving me was not fiber optic, but fiber based because he was attaching a copper line to the fiber optic line. 24 hours after my install I called into EarthLink customer service ready to cancel because the service was even worse than what I had before. After being on the phone for an hour while they ran diagnostic and latency tests I was told they would have to send a technician out to see why I wasn't receiving the service I was promised. When the technician came out, 7 total days after my install, he informed me that they couldn't provide me with fiber optic because of where I lived. This was another AT&T technician, the people whose service lines and equipment EarthLink is piggy-backing off of. When I called to cancel the service and request a full refund I was told they couldn't refund my installation fee because, in their eyes, they were providing a fiber based service so they did live up to their promise, even though my connection and speeds were even worse than before I had their service and that wouldn't be the case if they had provided me with an actual fiber optic connection. That's like running 240 volts to a building, then stepping it down so the house can only handle 120 volts. Yes you had the better amount running TO the building, but once there you used a connection that would only allow it to run a smaller amount. I know the sales rep was just going off of what their system showed, I don't believe anyone gave me misleading information purposefully, but what I don't understand is how they won't refund me when the only reason I paid for the install was with the understanding I was getting fiber optic connection and not fiber based connections that actually performed worse. Ridiculous

The internet is good but that's because mine runs through CenturyLink but EarthLink has horrible customer support I can't get them to get my internet fixed even though my bill is paid. The customer service guy I talked to was rude and kept interrupting me so I had to get loud with him. I do not recommend going through them especially because they have a contract and if you cancel early you have to pay a $200 fee. They are not worth it don't go through them!!!

When I was searching for a reliable option for internet versus the woeful service I had from ATT, I spoke with an EarthLink Rep. This Rep asked a few questions about use and devices I would be using; once answered he advised that EarthLink would have “no problems” handling my demand, even with my kids on remote learning and my wife workout from home! He explained that their service is reliable at 24 up/down; and that I would experience no problems. This blatant lie never came to fruition; my kids experienced problems being able to stay connected during school; latency and other problems plagued my kids ability to effectively learn. My wife suffered from the same issues which caused problems with her job. When I complained about it, I was met with initially denial then some truth leaked out about their up/down capabilities. Ultimately they blamed all on bad equipment which was outdated; they never told me they used ATT equipment and lines. These were the clowns I was trying to get away from because of their poor service! Ultimately a Tech was dispatched who said the equipment should have never been installed because of its outdated nature. Finally this tech told me the truth about EarthLink; they could never get you above a “2” on the “up” side! Repeated conversations with EarthLink revealed the truth about them and it’s not good! They are horrible at customer support and worse at service and customer experience! I would never choose them If I knew I’d be lied to, to merely get a sale! Horrible and the worst of them all across the board! FACTS

I have NEVER left a bad review but the experience with Earthlink was so horrendous that I had to warn people. Whatever installation date they tell you when you are talking to the salesman that signs you up , disregard. I specifically asked how long before installation and was told two days. This was important because I was leaving town in two weeks not to return for two months. Well , the installation when I could finally get them to return my calls was not until a week AFTER I left. So I asked them to just cancel my order. I was then switched to their polite “harrasser”. This woman would not listen to me but just tried for 20 minutes to change my mind. Even yelling at her to stop did not phase her. Finally she relented but kept saying “it hurts me to lose a good customer”. How can I be a good customer if the service hasn’t even been installed? She said she would have to put me on a five to seven minute hold to get my cancelation number. After five minutes she comes on, doesn’t give me a cancelation number and tries to convince me not to cancel AGAIN. She tells ne I have to hold for another 5-7 minutes. It was 10 minutes later she came on and tried to convince me again. I asked for the managee and she was the manager! I demanded the cancelation number, finally received it and she tried again to entice me with a $20 discount for two months. I hung up since with the cancelation number I have proof that I canceled.

EarthLink is one of the most unethical companies I've ever encountered. My contract was due and I agreed to renew for another year at the same rate of $ 55-56 a month. I moved to a different apartment complex in January of 2022. I was told that the service level would be diminished due to it not being on fiber and in addition the rate would go up to approximately $69 a month. I had agreed if I could pay the same rate as I did in 2021 but I would extend for another year. I have been going round and round with their customer service as poor as it is to understand why I'm being billed approximately $89 as of January 14th. I'm not getting an answer. It took me 40 minutes and I on the phone with the service rep and I finally asked to speak to management. Rather than transferring you after a legitimate request to speak to a manager the earthlink support people put you on hold forever you never get to speak to a manager. This last call I was on hold for 20 minutes and finally hung up that was after going around and around with service rep for 40 minutes. This is all regarding the internet service. Based on my experience with EarthLink mobile I would run run as fast as you can away from that.

Earthlink is by far worst internet provider possible. I really hoped it would give me an option for no star or a half a star(that's being modest) They are a third party internet service which is serviced by AT&T, they won't tell you that, you'll figure that out on the day the technicians arive at your house to set up the service. They have very poor customer service and they lie beyond what I can put into words at the moment. I would recommend this service to my worst enemy. They are the most scrupulous company I have ever dealt with. They're constantly trying to cover their tracks and give you a free month of service and yada, yada this excuse and so on and so forth, all just to keep customers that they are now losing at an alarming rate. I canceled my service's due to the fact that they couldn't get a technician out her to fix my problem, but rather make matters worse by disconnecting my line completely then telling me they can't get another technician out here for another 5 days, after I just had internet and the cause of me not having internet is their technician (or AT&Ts) none the less, they still couldn't make it right and wanted to give me now two months free of their crappy service, but as soon as I cancel my services because I can't deal with the constant inconvenience of not having internet for the services I pay for, they have the nerve to say charge me 75$ for a early disconnect fee; when they say this month is free and the next would be too, but I cancelled within 14 days of my contract ending. I received no email confirmation of my cancellation nor the fact that they are charging $75 That's so very professional!! Yes, you're bound by a contract, no matter if they can provide you with the said service they have render or not. They suck so bad, I'd rather have no internet than deal with this company ever again.

I spoke with a rep about getting 1 gig fiber internet and was told i was going to have a dedicated line and an installation fee of $80 to get it installed , att installer comes out and installs the internet and says that fiber is not available in my area and left me with 18megs, i call earthlink and let them know what I was told and they tell me that the sales rep made a mistake that fiber is not available in my area, so i asked for a refund because i did not get what i paid for and was told that i recieved "fiber based" internet and that i could not get a refund, this place is a scam ppl stay away

Wish I also could give 0 stars. 3 days later, 54 phones calls from management to customer service agents. Install from third party vendor who is CENTURY LINK, no call - no show three times. Promised an install from a supervisor on 12/13. Phone call today 12/9 said the had pushed it back to 12/21. This is the date they gave me after the “made the installation priority”. After reading everyone else’s problems, it’s time to stop outsourcing your installs to third party vendors. If you are reading this, check on CENTURY LINK OR OTHER VENDORS IN YOUR AREA -more than likely it’s one of them doing the installation. I turned them into BBB and the state BBB as well. I encourage you to do the same.

Poor customer service, too high prices and slow to almost non-existent internet service. 5 years with this company as a consumer and every year their quality (what little of it there is) just seems to continue to go downhill. If it wasn't for financially instability, I would've switched to Comcast a long time ago. Last night my internet simply stopped connecting around 1am, only for it to start working properly again when I turned my modem back on at 12:10pm the next afternoon. I really shouldn't have used the terms, "working properly", because even while doing work online, there will be moments where pages don't load, pictures don't upload, Youtube videos stop mid play and I have to resubmit things more than once. I highly doubt this is the bottom and Earthlink will only rise like a phoenix from here. They're just happy to be getting paid for half arse service.

They do not act in a fair manner when it comes to fees and equipment. Since the modem is considered disposable they are able to charge you $80 to move to another house AND restart your contract. Their website does not say what cancellation fees are so they can charge whatever they want up to $200. I moved six months after signing up with them, I was told by text AFTER my account was billed they were taking 79.95 out. Then by text told when they would move me they refuse to speak with me to know my move date. I determined to cancel my service I was told it would cost $200.00 AND they would waive the cancellation fee for my new address that was not yet active. It will also take 3-10 days to to actual turn the switch to disconnect my service and they do not want the modem back. The 8.95 a month(107.40 a year for every customer) is labeled modem rental but it is so they can not charge service fee IF a service call is needed. They were sued in 2005 for similar actions and settled for millions. This company acts in a bait and switch method. Stay away!

The only thing Earthlink can get write is charging my credit card. I finally get a phone call that a service tech is coming to install my internet. The only problem is the call came 2 hours after the tech had already showed up and installed it. Fortunately, someone was home. But the tech could not get the internet functioning because he could not reach anyone at the company to register it. I spent 2 additional hours online and on the phone trying to register. Online representatives don't have the proper programs to register or cancel your account. You have to call the customer service line. The customer service line just rings and rings and rings, until you get a busy signal. What a mistake signing up for this!

I had no internet service for a week. Called to get it fixed, my autopay credit card number expired. I paid the balance and was told it would take 3 weeks to reinstate my service. I told them that was too long to wait and cancelled my service and got Spectrum internet the next day. Although I cancelled my service they continued to bill me. They made no effort to repair my service. They kept charging me even though they were not providing any service to my home. I just realized today they are still charging my credit card. I had to cancel it again today-this time was sure to get a cancellation number. They will not refund my payments although I cancelled over a month ago and I had no service. Really sad because I was with them for around 10 years and would have stayed a customer.

This place is a the epitome of a clown car operation. Absolutely horrible. I was in the process of moving from Minnesota to Kentucky and called to set up installation in KY. I called on a Wednesday, and they scheduled the install for Friday afternoon (2 days later), which was also the day we were closing on our new house. I get a call on Friday morning, from an AT&T tech, that was contracted to do the install. I told him my appointment wasn’t until the afternoon and he said he would do some pre-work outside and then come back. He came back to install the modem but it was while the sellers still had possession of the house, as we had still not completed closing. He left and we never got internet installed that day. I call on Monday to figure out what happened, and the customer service rep got really weird. He told me there was a help ticket created by the install tech and that the tech couldn’t install the modem because the cable outside wasn’t buried yet. I told him that I had never heard of that before and that the tech said he was doing work on the cable when he was there Friday morning. The rep said NO, that the guy was only contracted to work inside. So my next question was WHY did you send a guy to my house to only install the modem, when he CANT install the modem until the cable is buried. The guy started in on how he thought the tech was probably just lazy and didn’t want to do the install, he called the help ticket an “unlawful” ticket at one point. He then “confided” in me that the cable doesn’t really need to be buried to install the modem, it’s just a best practice. He changed his story and reasons multiple times over our 30 minute call. He then tells me that they can’t come and install until Wednesday, 2 days away. I told him that doesn’t work, because my wife works from home and every day we don’t have internet means she needs to take vacation or try to work from a public place. Not fun in the covid era and also a lot of places won’t let you camp out on their internet for 8 hours. He says that’s the best he can do. I ask for a manager. The manager comes on says she can’t get me scheduled any faster but that she will refund my $80 install/initiation fee. She confirms my appointment for Wednesday between 8am and 12pm. I get a text on Tuesday afternoon from EarthLink saying my install would be delayed due to a help ticket created by their facilities team. I immediately call and talk to a rep who put me on hold for 20 minutes while she talked to the facilities team. She said that she didn’t know why, but as long as the ticket was open, they couldn’t install my internet. I said that wasn’t good enough and that I had just spoken to a rep and a manager yesterday who both confirmed my install appointment. She paused and then said that she did see my appt and the notes put there by the manager and prior rep. She said don’t worry, the tech will be there. I asked about the ticket, and she said she would clear it from the system. Now it’s Wednesday at 10:15am and we haven’t heard anything from the tech. My wife calls and tells the rep she’s talking to about our appt and all of our issues so far. The rep is not super helpful but does tell us that a tech isn’t coming because there is a ....... freaking help ticket from the facilities department! She asks if we want to reschedule? Nope! We want a manager, now. We want to cancel our service and we want it done immediately. She immediately put my wife on hold. After 45 minutes on hold, I call from my phone and get connected to a new rep. I explain the situation to him and tell him that if there is not a tech at our house by 12pm, we are canceling our service. He asked for 20 minutes to figure out what was going on and that he would call me back. My wife finally hung up after being on hold for 70 minutes. To his credit, the rep did call me back. He said that unfortunately they weren’t going to be able to get a tech to us until 10 days later. Why? Because the cable at our house needed to be re-run. I had ordered 1gb fiber optic internet and the house was currently only ran for 300mb. At no point in the process, prior to this guy taking 20 minutes to find out, did anyone from Earth Link figure this out. He literally begged me not to cancel and offered me tons of credits and incentives to stay. I asked if it counted against him if I canceled while he was my rep, and he didn’t directly say yes, but he heavily inferred it and mentioned that was probably why my wife was put on hold for so long, because that rep didn’t want a cancellation on her record. So let’s summarize. My wife and I spent a total of 10 hours on the phone with these clowns, had our install appt missed twice, had our appt rescheduled twice, had our connection fee refunded due to their incompetence, and had a random cable left lying in our yard. But not for one second were we ever supplied with the internet we ordered. Would rate 0 stars if possible.

Impossible to get assistance - just get the run around from uninformed call center employees. Earthlink's webmail user interface broke this week! Windows 10 PC, Chrome and Firefox browsers. Unable to open more than one email at a time. If I right click on an email link to view it in a new tab screen, it loads the Webmail login page in the new tab! That means can not view or open the Inbox and Sent mail at the same time, nor perform multiple normal email actions. The screen text is now truncated, directory folder icons are missing, outline boxes appear around the directory labels. The link URLs do not resolve properly and do not display properly in the status line. There are more problems. Earthlink reps are clueless. They have blown off my numerous requests to escalate to tech support. WARNING : if you contact 'live chat' or telephone call center, the rep will immediately ask to connect remotely into your computer and manipulate your system. NEVER ALLOW THAT! This gives them access to EVERYTHING on your machine. Anything they intend to do is trivial and they should walk you through it. Never follow their instructions blindly. Make them explain their intention in complete detail. They often give bad information. I only keep Earthlink for my long-standing email account, but it is now broken!

I am usually not the one who gets on websites to write reviews. However I can’t even put into words how poor this service is. They cut my internet off by mistake, then it took 6 days to get it back on when I paid my Bill on time. Their agents are like robots. They sound like they speak directly from a queue and have zero interpersonal skills. I wouldn’t recommend this place to anyone. They are expensive, the hold times are absurd, and they do not have the best speeds. I’m speaking from experience, I’m just being honest. I would not want anyone who pays their hard earned dollar to sign up here.

I moved from Florida to Colorado. I called Centurylink and was informed they could not get a tech out for a week, so I called EarthLink instead. The salesperson said they could get a tech out much faster, before CenturyLink could, and that they could get better speeds than CenturyLink. Then at the end of the call he informs me that they have to dispatch a CenturyLink tech to do the connection, but that won't affect the service time. So a week goes by, after charging me the activation fee, and a CenturyLink tech shows up, tries to install, then says the 20mbps speed we purchased will not be available, that best we can get is 10mbps. And then he said he wouldn't be able to complete the installation today. So EarthLink sold me a CenturyLink account that could not even match the speeds offered, and could not get a tech out faster than CenturyLink, and yet the salesperson at best was misinformed and at worst was highly disingenuous. Making any promises just to make the sale and then outsourcing all the work to CenturyLink which was cheaper in the first place and had the same lead time anyways. BAD BUSINESS!!!!!! I cancelled EarthLink, luckily got refunded after bouncing around to department after department, and instead am getting T-Mobile internet. Great job!

Hi I made a contract with EarthLink and now I want to take back I call 📞 sent email in the chat every single form of contact yes he come one day and say the time for update it’s almost the same midnight so in the time it’s updating you no have service what !!! Yes I know in midnight I watch movies and I don’t have internet so I was thinking why I have to pay my full payment when I don have my full month with the service I pay already for I’m so mad 😡 it’s not a week full of my internet no a single day varies the hours but the same NOT INTERNET. Some body tell me if I can complain and cancel my service it’s too expensive for nothing and I stick whit this service for the 2 years of nightmare contract with EarthLink.

i am retired and a little behind with tech, however i am now streaming all tv i gave up cable. who has not stopped charging me full price 168. a month 4 month since i gave back the equipment. so i called earthlink, all they have where i live is 24 mbps i have 7 security cams and other wifi plus a computer and tv thiews ey said it was plenty because it was fiber i already paid the 69 install fee. they said i had a month to cancel. i read a review page before i called then figured out it was there doing then i read a bunch of reviews. now i am trying to cancel the install. but can not get a hold of them.

8/16/19 For the last couple of weeks, ever since Earthlink tried to improve their spam blocking, most of my regular emails are going into the Known Spam folder. It took 6 days of trying with tech support before I was finally able to speak to a Level 2 and then Level 3 "executive level" help. The Level 3 was much worse than the Level 2 but neither one had any interest in helping the customer. They said all the (many) companies who are email me, whose email now goes to Known Spam, have "non-secure servers" and I was supposed to contact all of them and have them update their servers. They denied that there was ANY problem with Earthlink services. I asked for a work-around and was told there was none. I asked if Earthlink was going to find a solution and was then told "maybe next week". Which means they do actually recognize that it is a problem. Dealing with Earthlink now is a massive waste of my time. They did not care at all that I was ready to cancel my account

Webmail is unreliable, often strips attachments from emails. User must check sent file to confirm that emails have actually been sent. "Chat" help is a pro forma worthless service with obvious auto-replies. Chat help is obviously serving 5-10 clients at a time, giving out the same worthless bromides, like a low-level FAQ page. Spam block service is very poor with semi-legible 'warnings' when you change settings, trashing good with the bad (but trashing permanently, not putting it in trash for review). Very bush league, amateur service, they certainly can't afford proper computer engineers to provide a reliable webmail service.

THIS IS THE WORSE INTERNET COMPANY I HAVE EVER SEEN!!! I was at 5G and they changed me to a 3g. The service is HORRIBLE!!! It takes me 1 hr to watch a 30 mins show!!! i called almost everyday to speak with someone about my service and they keep reading from a script telling me that I was too far away from the office!! I told them that unless the office moved within the last 2 wks, I have not picked up my house and moved, so why did they downgrade me??? NOTHING HAS CHANGED!!! Not to mention, if you are a day late making your payment, they call you ATLEAST 10 x's a day!! I am in a remote area and my options for internet are very limited. If it was not for my home alarm, I would have cancelled them IMMEDIATELY!!! None of the customer service people speak english, nor do they udnerstand if you have a question!!! THE WORSE COMPANY!!! They lied about why the change in my service and when I find another company, I WILL BE CANCELLING MY SERVICE IMMEDIATELY!!! THEY SUCK!!! I would rather pay alittle more and have good service then pay less and have this kind of service!!! i would NOT reccommend anyone to get this service!!!

If I could give them a 0 star I would. This company is the worst. in service, technology and pricing. My mother signed up with Directv for cable services and internet was part of the package with AT&T. We had no idea who Earthlink was, because we never signed any agreement with this company, nor that ever received an invoice or account information. We were paying Direct TV as agreed in the service agreement. However, after not having internet for a few days I called Direct TV and that is when they advised about this company. We called to cancel the account but their fees are extremely high so we have to stay (with the worst speed) until the remaining of the year.

It would be zero stars if I could give them that rating. I was an original DSL user of earthlink services. When that evolved into cable. I switched to email only, since I have had that email address for 10+ years. I've had multiple problems with billing (almost every year, they switch me from yearly to monthly when my yearly bill comes due). That's always a few chats or phone calls since they never correctly get it the first time. Usually, they double bill me instead of "switching" me back to the yearly bill. The have a horrendous problem with SPAM filtering. It's really just an exercise in frustration. I have put domains in that I do not want email from and it just blatantly doesn't work. They do not allow wild cards in their filters so trash marketers just use a domain spoof to get through. The sad part is that I have gotten SPAM with earthlink.net domain names. How can you NOT filter that. They force you to have their web mail and you are limited to 100Mb (I get 2 gigs on my free gmail email) and when the web mail fills up, they bounce back your email. Coupled with the fact their SPAM filters don't work and they require you to have web mail and web mail fills pretty quickly, you have to spend a few minutes every other day flushing your web mail account. I strongly suggest you get ANY OTHER provider than earthlink. I suspect they are just bleeding their business until it just goes away. I am moving all my logins and services (e.g. Facebook, money accounts, bank, credit cards, phone, etc.) to an alternate email account and will cancel my earthlink after this last year of service.

I have never had any issues with this service i have had this service over a year but now i hate this service and want to cut it off already! BAD CUSTOMER SERVICE AND WHY CAN'T I EVER SPEAK WITH A AMERICAN PERSON! SOMEONE THAT CAN DO THINGS RIGHT . my due date was on Nov 30 and i made a payment on the 4th of December when i called to make the payment the lady was having trouble making the payment then she comes back on the phone and says she couldn't make the payment because i didn't have money on the card. I knew i had enough money because i checked my bank app . When i checked she had CHARGED THE CARD TWICE!!!!! I advised her and she kept saying no and got an attitude saying the payment didn't go through that i had to make another payment. my account showed pending so i told her i was going to call back on Monday to see if both charges went through then she gave me a confirmation number. On Monday i called because they did withdrawal money from my account from the two charges she had made. Another rep had answered the call and i had told him about what had happened and wanted my refund from the second charge they had done . He also said that he wasn't going to help me and hung up !! BAD CUSTOMER SERVICE!! So now i called my bank and filed in a dispute , I want my money back! and I will be cancelling the service. they need to train their workers AND get american people instead Indian people. Not racist but each time they handle the call you cant really understand what they are saying and they do not help you at all.!!!

Tried Earthlink Hyperlink for a mere week and it was a bad experience from day 2. First off, the sales rep told me over chat the incorrect installation price and I had to talk to two different representatives to get the quoted price which I was told would be refunded over the span of 3 months. Well they knew what they were doing because the service is absolutely horrible and I will never keep it for the span of three months. I've had it for one week and I'm done. I chatted and called tech support 5 times altogether. I was told I'd get speeds of 12 mbps but really that meant only 80% of that (seriously?), well, I was regularly getting less than 1 mbps. I would call, they would ask me to turn off the modem, restart the computer (eye roll), 'clear' their lines, and the speed would go up to 12 mbps. Immediately after ending the call the speed would be back down to less than 1. This happened twice in one day while only trying to use one device. Imagine a regular day when my husband is streaming Netflix, my daughter is gaming, and I'm listening to Pandora. I called to cancel, the process took 15 mins and I was initially told my monthly charge wouldn't be refunded although she eventually agreed to refund the $32.37. I'm still out the $69.99 install fee for a service I had for about a week and was abysmal the entire time, plus the time dealing with the install and customer service. At no time was the sales rep upfront about the actual speed I would get or that this would be using AT&T DSL lines (which I had tried before and knew was very slow) and gave me misinformation on top of that (I'll never see the refund for the difference in price on the install fee I was quoted). If anyone out there is thinking about using Earthlink--DON'T DO IT!!!

EarthLink customer since 2001. Last straw happening. No DSL service and waited 4 days to have my phone lines checked. Was to be fixed today. HA! Learned about noon that the phone company had an order to cancel DSL line and did so. Phone company gave me the order number from the order they received from EarthLink 6 days before I had no internet. Have had no internet for 4 days, waiting patiently only to learn they made a mistake and have not done anything to fix it. Have spent hours on the phone with EarthLink And phone company. My patience with this terrible technical and customer service is ending. Not worth the headaches I've had this week. Tired of their "So sorry for the inconvenience." statement. HA! If this company really cared about how they "inconvenience" you, their tech support would be competent and they would provide good service. Will see if this gets fixed tomorrow as promised. Was told twice today that someone would be here to check things at 7pm. Of course that didn't happen. Spent an hour waiting to talk to supervisor and promised would be handled first thing I the morning. I'll believe that when it happens! Having to change the email address I've had for 16 years can't be worse than this.

Last week I had left work early to wait for the technician to come and hook everything up and they did not show, when I called regarding the no show I was told that they tech had arrived and no one was home (which is a lie) I was home waiting the entire time. I called on Monday 08/28/17 to cancel my service because of such poor customer service. I spoke to two different people and was told two different stories. I was given a conformation number and assured that getting my money refunded would not be a problem, however when I called again today 09/01/2017 I was told that because my service was already in use I could not have a refund. How can service be in use when they never showed to hook anything up? My other issue with the company is and I know it sounds horrible, but I never spoke to anyone without an accent, I have a hearing problem and it is very hard to understand what a person is saying when the are speaking fast and trying to double talk you to keep your money. EarthLink has a lot to learn about customer service and maybe just maybe they should hire people that speak English.

This internet is horrible. I dont like doing reviews but I got DSL nearly a year ago and It took me ten days and two techinicians to start my internet. It finally took a nice Verizon technician to get on the phone with the Earthlink technical support to get it started. Now it has been since the end of January since I have had continuous service. I can barely checked my email. I have had technicians in my house twice and was told to buy a cord. I still have problems an it is Feb 16. Then he has the audacity to try and upsell me. My contract is up. So glad. I am paying 50 bucks a month for a internet that I cannot use. I will be calling the guy from time warner/charter today!! I thought this would be a good option, but it gets old when you have to walk five blocks in the rain to get to a library to use internet when you pay for internet.

HORRIBLE! Earthlink is a dying company and service and program are awful. I had to have EarthLink for several years because of where I lived. Not even satellite was available. The program has always been very slow, even at work when I use broadband. Very basic program with extremely limited options for settings, etc. When I had to order a modem it was so cheesy (flimsy plastic and wiring) it didn't work. I sent it back and the next one broke in a month. Then I finally had enough after all these years and called to cancel. They had the audacity to bill me for the 30 days AFTER CANCELLATION! Making me pay for a month I wouldn't even use. I went ahead and paid it so I would never have to communicate with that dying company ever again.

They don't tell you when you use up the internet provided it just cuts off they also say they are sending you the return label over and over never send it and then charge you $200 and then tell you that the only solution is for YOU to pay out of your pocket to mail their equipment back since they are having issues with their return label process. So because EARTHLINK can't seem to figure out how to get me a return label now I have to pay for shipping out of my own pocket. Disgusting.

The absolute worst of the worst. They cut off my service for nonpayment just after midnight when they're closed. Their hours are 9am to 10pm. I am EBB approved and shouldn't need to make any payments because my service is less than $40 per month. I've been with Earthlink for over 20 years and sick of their horrible service. This time bought them a lawsuit because I'll be sewing the $#|! out of them!!! I'll get DEEP in their pockets and hope they go out of business!

Worst company to have. Had them for 16 yrs. Went from $4.95 to $8.95. Raised me from $5.95 to $7.95 without ever notifying me of a price hike. The only notice was invoice saying we're going to charge you acct x amt. Then it was $8.95 and lowered my space from 300 to 200 and I couldn't receive mail bc it said mailbox is full. Please don't deal with this company so many free ones out there or pay for a private one for alot less money.

I am under a contract and yet they can’t provide the service I am billed for. They hang up the phone in you, after you have been trying to get issue resolved for over an hour. They waste your time and bill you for services you do not receive without any compensation. They don’t keep their word. They out right lie to you! Don’t make the mistake of getting their service that is out more than it is provided. Horrible! Terrible service provider!

Should be zero stars I live in a small mobile home the modem/router is in the middle of the home yet at each ends service sucks and has a bad lag I constantly have to reset it very very unreliable service And not worth the money at all I should have just stuck with my mobile hotspot on my phone now I’m stuck in they’re contract and they won’t do anything to help my advice steer clear of EarthLink unless you want to pull all your hair out on a daily basis

horrible costumer serivice - teck - did not show when sapossed to -- called me at 8:30 am -- an never showed - besides making rube comments - when he thought i had hung up -- he said yeah - i make sure i won't show up before noon. -- so never showed - i called earthlink at 11:26 - on phone till 12:20 -- wasted my time this morning - never showed - teck was rude - just horrible experience

If I could give lower than 1 star, I would. Technician was scheduled to install on June 17, 2021 between 1pm and 3pm California time. He never showed up, no communication at all. I called Earthlink 4 times and waited approximately 15 minutes each time to speak to someone. I finally spoke with a rep and told her I want to cancel which she did. Very poor service.

Don’t recommend this company at al. The ppl barely know English or math. I missed one month of payment so I was trying to pay last month and this month. My bill is 70$ a month . So two months is 140$ . How my bill 253$ I called back multiple times and got different answers from different ppl . So they don’t even know . Long story short . They try to charge me 200$ Every month since I’ve had them and I always have to talk to a manager to get the issue resolved . This month though, idk what’s going on . They just scamming and finessing I guess . Can’t wait to switch

I am a Twenty year customer of Earthlink. Earthlink was once an excellent company for customer service. Now it is terrible. Spent hours on phone and chat lines with Earthlink support. The problem is that none of my two iPads and my iPhone are receiving emails because of server issues at Earthlink. According to Earthlink customer service .... Earthlink email is not compatible with Apple Mail. !!!!! What a joke . Like anyone would stay with Earthlink and toss their Apple devices.