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Cox Internet

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5.4

Overall Score

Author: Kalicia Bateman

LAST UPDATED: April 18th, 2022

Cox Internet is a major part of the internet service providers industry. It provides about six million customers with internet access and is one of the nation's largest broadband companies right now. Currently, Cox Internet is only serving select areas across the country.

The internet provider offers customers a download speed up to 1 Gbps and up to 1 TB data cap. Cox's monthly prices start at $49.99.

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As a company, Cox Internet believes in giving back and making opportunities for its employees. Cox prides itself on being charitable in their communities and have a wide diversity within the company. Cox Internet is a constant innovator in the internet service industry.

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The Good

  • High Speed Internet Plan
  • Bundling Options
  • Affordable Prices

High Speed Internet Plan

One of the most important features of internet service is the download and upload speed. Cox Internet provides excellent speeds to its customers. It offers five internet speed options for customers to choose from. Those Cox internet plan options include the following:

  • Cox Internet Starter 10 — $29.99 per month, 10 Mbps
  • Cox Internet Essential 30 — $39.99 per month, 30 Mbps
  • Cox Internet Preferred 150 — $59.99 per month, 150 Mbps
  • Cox Internet Ultimate — $79.99 per month, 300 Mbps
  • Gigablast -$99.99 per month, 940 Mbps

What might jump out to you is the high-speed access on the upper end. Cox internet service offers some impressive download speeds, a high speed internet connection, and a quality gigabit ethernet plan.

Bundling Options

Most cable modem providers give you the option to bundle cable TV and internet, and so does Cox. But unlike the competition, Cox service has nine ways to bundle:

  • Bronze Bundle — $89.99 per month, 140+ channels, 150 mbps, phone
  • Silver Bundle — $109.99 per month, 140+ channels, 300 Mbps, phone
  • Silver Bundle — $129.99 per month, 170+ channels, 940 Mbps, phone
  • Gold Bundle — $129.00 per month, 250+ channels, 300 Mbps, phone
  • Platinum Bundle — $159.99 per month, 250+ channels, 940 Mbps, phone
  • $64.99 per month, 75+ channels, 10 Mbps, phone
  • $74.99 per month, 75+ channels, 30 Mbps, phone
  • $94.99 per month, 75+ channels, 150 Mbps, phone
  • $137.48 per month, 140+ channels, 30 Mbps, phone

You can see more details on Cox's website and customize your plans to include phone service and Cox home security.

Most of these bundled services have a two-year contract.

Affordable Prices

Cox's internet package prices are competitive for the industry and are lower than some of its competitors' prices.

The ISP also provides residential customers with a lower-speed option (the Essential package) if you don't need as much power behind your internet usage. The prices stated above do not include taxes, modem or wi fi router rental fees, or the $10 per month surcharge for a month-to-month contract instead of a one year contract.

New customers can also receive a discounted price for the first 12 months.

These prices are not exceptionally high and are even low compared to some of their competitors' prices. This is especially true for the higher packages. Some other internet service providers charge almost double for that high of a speed.

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The Bad

  • Data Limits
  • No-Contract Fee

Data Limits

Cox gives all its customers a data cap of 1 TB per month. As far as data caps go, 1 TB is common in the industry and provides users with plenty of data.

Customers who surpass their data limit will be charged an additional $10 per up to 50 GB excess data used.

This can be an issue for customers if they want the speed that is associated with a certain package but need more than its allotted amount of data. Not all ISPs put caps on data usage, and unlimited data plans are growing in popularity, so this does put Cox at a disadvantage.

No-Contract Fee

Most service providers will require you to sign at least a 12-month contract, and Cox is no different unless you're willing to pay more. Cox charges $10 per month if you want to forego a contract.

However, some internet providers offer month-to-month plans with no added fees, so if you're not sure if you'll stay in one place or stick with Cox, you might be more interested in working with another company.

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The Bottom Line

Cox Internet does a good job of providing a lot of options for their customers to choose from. These packages are very reasonably priced and compare well with their competitors in the industry.

There are a few drawbacks to the services provided by Cox Internet, like the data caps on their packages. Overall, Cox Internet could be a good choice for customers who are looking for specific needs to be met.

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Star Rating

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3.2

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293 Reviews

Review Breakdown

5 grade

25%

4 grade

24%

3 grade

19%

2 grade

11%

1 grade

21%

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Noa Ranoa Vista, CA

I recently cut the cable but i kept the high speed internet/gigablast. There's nothing faster... period. If you request, they come out and upgrade your cables and splitters. I pay 129.00 for gigablast with included data. 5 Stars.

4 years ago

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Cynthia Landing Forest City, IL

I was a happy to have service with Cox it was affordable, customer service was quick to resolve any problems they offered a wide variety of services including security service rather than having to go too another company instead of committing to two separate contracts with two different companies receiving my landline phone, internet and security service made my chose of being a Cox customer was an amazing choice

4 years ago Edited January 3, 2022

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Tami Allen Gilbert, AZ

Cox is our internet provider in our current home. They gave us a great deal on our start up, and gave us a great modem that has great range. We get great wifi coverage in our house, and our internet speed is lightening fast. The price is great as well for the quality of service. The company was easy to work with, and never gave us any problem. The install was fast and easy and we were up and running in no time. Great experience so far.

8 years ago

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Luke Swierczynski Franklin, MI

Wish I could still use Cox, best value for fiber internet I've ever had. Sadly when I moved they were not available in my new area. If they ever expand I'm set to get alerts and would happily switch back!

4 years ago Edited November 30, 2021

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Joyce Schaaf Phoenix, AZ

they have my internet, phone(land line) and my cable. I have had very few problems with them over the life of my service with them. I have been with them since they became Cox and with the Companies before since 1983

6 years ago

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Eddie Rios Ogden, UT

Cox has been a stable and reliable service. They are well intentioned and provide great customer service. Broadband speeds are competitive for the price. Very happy with Cox Internet and would use them again!

6 years ago

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Cierra Gohlke Auburn Hills, MI

I had Cox internet when I lived back home and it was honestly the best internet provider. Their customer service was great and always available to answer any concerns or questions we had. The price was great, too! Couldn't have asked for a better service. Thanks Cox!

4 years ago

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Wendy Shaw Queens, NY

Cox internet delivered fast down load speed. Reasonable data usag terms, with no throttling. Delightful customer service. Affordable for my budget. Easy to sign up on-line.. Also easy to bundle Cox cable internet with cable tv and other services. Variety of plans and options that fit my needs.

4 years ago Edited March 4, 2022

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J. D. Maney Pensacola, FL

I have been a customer of Cox Internet for almost 3 years now, and have been and continue to be very satisfied with the internet service I receive from Cox. They are prompt in their response(s) to any question(s) I might have, and their customer service representatives are knowledgeable and friendly. I am one VERY happy customer!!

4 years ago

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INCOGNITO Las Vegas, NV

What i like about Cox Internet is that I can pause. Block. Reboot my modem. And adjust the settings to make my internet visible or invisible. And I can control what my kids have access to ASWELL. I get alerted when suspicious activity is detected.

4 years ago

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Daniel Cebrero Henderson, NV

Currently with coz after trying out a few other internet service providers. And it’s def on top of the list. Good reliable service and great speeds for the money. The introductory price is best value and works for our gaming and tech savvy home

4 years ago

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Jacobrobot321 Baton Rouge, LA

Wish it was more available in rural areas. Have it at work and its great. Limited to dsl at home. overall the internet is good, but we’ve had a team come out multiple times to fix our dsl and they even tripped up a wire!! It got compensated with a new router though!

6 years ago

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Derrian Tallahassee, FL

My family and I have stuck with Cox Cable and Internet for years! We switched companies when we moved and it wasnt local anymore, and no company matches Cox's deals and high internet speed. Once I moved out of my parents house I immediately got Cox internet as well and i will continue to keep them as long as possible. Highly reccommend!!

6 years ago

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Michael Seth Manwaring Chandler, AZ

I have Premier Internet Service from Cox (I live in 85225). The connection has always been very reliable and fast. There were a couple occasions right after it was installed when we needed a tech to come out and amplify the signal for us. Those techs were courteous and expert.

7 years ago

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Donna Williams Phoenix, AZ

I love Cox! They have the greatest bandwidth and best customer service ever! I rarely if ever experience going offline and being left without a connection. Their product and service is superior to Centurylink and other companies. Would never trust my internet to anyone else!

7 years ago

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Eric San Diego, CA

Its not bad but I had no other choice as they are the only provider in my area which seems a bit silly. With that being said I don't really have any complaints. The customer service rep that helped me get set up was great, personable and patient.

7 years ago

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Michael

For the most part very good. Some of their installers have zero experience, so you have to question their experience before allowing them to work in your home.

7 years ago

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Moses F. Chandler, AZ

Excellent cable service & good service time response. Quality pictures & selection of programming. We have enjoyed Cox internet & always had a Strong signal with no interruptions.

4 years ago Edited January 21, 2022

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Tate Huber Phoenix, AZ

We switched to Cox about 2 years ago and the service has been great. It might be because we switched from a pretty bad provider, but we rarely face any issues and the customer support team is always able to help.

4 years ago

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tommy melvin Henrico, VA

I set my parents up with Cox a long time ago and they have never had issues. Easy set up, great customer service for their questions, quick repair when necessary, easy install.

4 years ago Edited February 22, 2022

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Ed Clark Mesa, AZ

I have use their Internet service for over 20 years. I have found the service to be very reliable. I have experience very few service outages issue. When I have needed assistance they have been very helpful

7 years ago

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Reese Pleasant Grove, UT

I have used Cox Internet before, when I lived in Las Vegas. It was fast and easy to use and very reliable. I loved that I could bundle it and that they could fix the price for a long period of time.

7 years ago

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Kymberlee Yack Orem, UT

Cox has been super great for me and my family! their internet is always fast speed and doesn't lag, and if i happen to have any questions or concerns their customer support team has been nothing but great when i need them!

7 years ago

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Amber Gilbert, AZ

So far super fast internet. I have multiple computers and game stations working at once and the internet is running smooth for the most part. Customer services is quick and easy to use from the chat app

7 years ago

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Jeffrey Salas Gilbert, AZ

I signed up for Cox internet when I moved into my new apartment, I've have them for about 1 year and half and haven't had 1 service issue. Great speeds of internet for the price I'm paying.

7 years ago

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Alex miller Gilbert, AZ

Cox Internet is extremely fast with 100 megabits per second streamed to my house. Its great for playing video games to streaming videos to my television. Overall great product.

7 years ago

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Amber C Frey San Diego, CA

I've had Cox for years and have never really had any complaints. Really good quality service, and whenever there's an issue with the cable box or anything they are out pretty quick to replace it or fix the issue.

7 years ago

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Hannah Cummins Gilbert, AZ

Cox is easy to use and their "panoramic" wifi works amazingly. The installation was quick and the workers were professional. I haven't​ had any problems at all for the past year using their internet.

8 years ago

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Joanna Hester Gilbert, AZ

We have had Cox for a few years. On two occasions, our modem went out. I called customer service and they sent a tech out the next day to replace our modem. The tech was friendly and fixed the problem quickly.

8 years ago

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Gabriel Sanchez Phoenix, AZ

With constant speeds over several devices. Cox high speed interest has help my family with working and going to school from home.

5 years ago

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Robert Cassens

I like the internet however they price gouge. You can't get a decent price unless you take their bundle for products I don't use.

6 years ago

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Anna Medrano

I have always had COX and on occasion they offer me some very special offers. Like additional cable channels for onyear for an additional .50cents

7 years ago

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Josh Harold Dallas, TX

I’ve had cox for years now, we haven’t had many problems but every now and then the internet will stop working and we will have to call and get it fixed.

6 years ago

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Melissa Carreno Mesa, AZ

cox is the verizon of the internet services. you pay what you get for. Good service, but for some reason it cuts out from time to time...grrr! But great customer service.

7 years ago

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Erik Lewis Minneapolis, MN

Decent service and setup was easy. They let me bring my own cable modem which not every provider allows.

4 years ago

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Marc Peterson Omaha, NE

I’ve had service with them for 17 years, always fast and reliable, only issues have been on my end

6 years ago

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Frank

Have had very few outages or issues. Always respond promptly when I need their assistance. Solid ethical company.

6 years ago

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Jeffrey C Fawsett

The Cox internet is very fast, their cable television meets my needs and the phone service is also good.

6 years ago

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Thomas Bekey

It works most of the time. When it stops they can usually fix it either electronically or by coming to the house

6 years ago

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JD Elliott

Reliable. Home technicians are great. Speeds are consistent. No buffering or lagging when streaming Netflix or Vudu.

8 years ago

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D Wed Tempe, AZ

Cox has always been a reliable provider for Internet in both personal and business. Support issues are handled very timely.

6 years ago

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Linda Clark Gilbert, AZ

Other than being expensive, Cox internet had great service. Always reliable and fast. If I wasn’t so cheap I would go back to it.

7 years ago

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Tiffany Tempe, AZ

I have had cox at all my apartments and they have been fantastic never an outage at the same time price is great as well as speed.

7 years ago

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Linda Quach Gilbert, AZ

We have bundle with cox, internt and tv services. The internet is high speed best quality I have ever had and the price for internet is great

7 years ago

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Sharon Reed Gilbert, AZ

Love the high speed internet that comes to our home. Our kids game a lot and the speed of Cox enables them to play without any slow down time.

8 years ago

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Al Hall Papillion, NE

There internet is fast and dependable and been in business a long time and fast service

6 years ago

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Rebecca Williams

Love the options, works well with so many different devices connected. Don't have any issues.

6 years ago

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Paul Pierce

great experience, true to there word, great service, would recommend to a friend

7 years ago

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Alexa San Marcos, CA

Download speed is not always constant, but at least the service is uninterrupted.

7 years ago

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Cassie Oceanside, CA

Very fast ... very few problems! Have TV, Internet and land phone ... all work great!

8 years ago