Name: SmileDirectClub
Rating: 4.2

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Verified Customer

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Tiffany Fultz Williamsport, PA

My teeth have definitely straightened out but I would still need to do another round to have perfectly straight teeth.

6 years ago

Reply from SmileDirectClub

Thanks so much, Tiffany! We're disappointed to hear that. Customers who aren't happy with their final results may be eligible for additional aligners to help get them a smile they love. Please give us a call at (800)-848-7566 so we can assist. Best, Emily

Sep. 9th, 2020

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Verified Customer

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Christy Morris Lovingston, VA

Thanks to Smile Direct I now LOVE my smile. The aligners we affordable and worked great for me!!

6 years ago

Reply from SmileDirectClub

This is exactly what we're here for, Christy! Thank you so much.

Sep. 9th, 2020

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Verified Customer

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Tim Raglin Elkhorn, NE

I'm one month in - so far so good. My only complaint is I have to do a fair amount of smoothing on the aligners - they are not finished well

6 years ago

Reply from SmileDirectClub

Hi Tim, thank you for leaving us with this feedback. We would like to help as we want all club members to have a comfortable and fun smile journey. In order for us to help, please reach out to us at reviews@smiledirectclub.com. Best, Jeff.

Sep. 14th, 2020

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Verified Customer

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Rhonda Franklin Redding, CA

I'm really happy with the way my teeth turned out. Should have done this years ago!

6 years ago

Reply from SmileDirectClub

We're delighted to read this, Rhonda!

Sep. 9th, 2020

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Andrea Taras Tucson, AZ

I was not satisfied with the fit of some of the retainer, unable to get problems resolved, was not satisfied with the end result of my smile

6 years ago

Reply from SmileDirectClub

Hi Andrea, thank you for taking the time to leave us with this feedback. We are concerned to hear this as we want to help all club members achieve their ideal smile results. In order for us to better assist, please reach out to us at reviews@smiledirectclub.com. Best, Jeff.

Sep. 14th, 2020

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Verified Customer

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Oksana

Final result is incredibly. We so happy with final results and the price is so farr.

6 years ago

Reply from SmileDirectClub

Hello Oksana, we really appreciate your positive review!

Aug. 8th, 2020

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Verified Customer

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Jason R Aurora, CO

Being able to go to a local office was really convenient. Great customer service.

6 years ago

Reply from SmileDirectClub

Hello Jason, we appreciate your feedback!

Aug. 8th, 2020

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Verified Customer

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Brianna Oakes Roseville, CA

My teeth are straight at an affordable price without having to go in for appointments!

6 years ago

Reply from SmileDirectClub

Hello Brianna, we love providing a convenient option for our customers. Thanks for taking the time to leave us a review.

Aug. 8th, 2020

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Mary bozin

Very friendly & professional from initial appointment to all follow up communication

6 years ago

Reply from SmileDirectClub

Thank you so much for the positive review, Mary!

Aug. 3rd, 2020

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Verified Customer

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James Meyers Osseo, MN

Easy to use, the weekly braces work the best, the two week braces always wore out too fast though

6 years ago

Reply from SmileDirectClub

We're so happy to read this, James!

Aug. 3rd, 2020

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Ivette Palacios Hoboken, NJ

I was not Completely happy with my results. I reached out about getting it fixed and still have not gotten an answer back!

6 years ago

Reply from SmileDirectClub

Hello Ivette, thank you for the feedback. I am sorry to hear that you are not fully satisfied with your smile yet. We absolutely want to get you the smile you deserve. Most of our customers are eligible for a re-evaluation request. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Aug. 4th, 2020

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Verified Customer

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Isabella Enxuto Angier, NC

Convenient and affordable. Helped me achieve a smile that makes me more confident

6 years ago

Reply from SmileDirectClub

Isabella, thank you so much for the review!

Aug. 3rd, 2020

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Erica Bradshaw Union, NJ

Because I tried for months to get a dental check up that was supposed to be at 90 days, halfway and it never happened. Then when I finally got through to someone they said it was too late!

6 years ago

Reply from SmileDirectClub

Hello Erica, thank you for taking the time to leave us this feedback. I am sorry to hear that you did not receive your 90 day check in. It's always our goal to provide helpful and effective service to all our customers. I would like to learn more about your experience and assist further. Please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Aug. 4th, 2020

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Ana Brooklyn, NY

Sometimes instructions were unclear but honestly customer service would always answer my calls but not my emails.

6 years ago

Reply from SmileDirectClub

Thanks so much for taking the time to leave us this feedback, Ana!

Aug. 3rd, 2020

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Verified Customer

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Abigail Alburtis, PA

It was easy to do the email reminders were a big help and the price was excellent.

6 years ago

Reply from SmileDirectClub

Thanks so much, Abigail!

Aug. 3rd, 2020

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Verified Customer

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Shir'Mel

Smile Direct Club invisible aligners are extremely easy to use and the company is very organized.

6 years ago

Reply from SmileDirectClub

Shir'Mel, hank you so much for taking the time to share! We truly appreciate seeing this.

Jul. 28th, 2020

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Michelle Stellaccio

Everything was great, my only complaint is that the trays were inconsistent - a few weeks the quality wasn't great

6 years ago

Reply from SmileDirectClub

Michelle, we really appreciate your positive review!

Jul. 28th, 2020

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Verified Customer

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Sammy Harshman

They did the impossible and gave me a straight and bright smile I'm so impressed and very happy

6 years ago

Reply from SmileDirectClub

Sammy, this makes us smile!

Jul. 28th, 2020

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Verified Customer

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Katie

My teeth are straight, I had no problems with my retainers and they had great customer service.

6 years ago

Reply from SmileDirectClub

Katie, thank you so much for the positive review!

Jul. 28th, 2020

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Verified Customer

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Julie rose

So happy with results and so easy to contact people if you have questions or concerns

6 years ago

Reply from SmileDirectClub

Julie, we're delighted to read your review!

Jul. 28th, 2020

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Megan Onstott

Great overall experience with the company. I enjoyed friendly reminders and tips

6 years ago

Reply from SmileDirectClub

Megan, thank you again for taking the time to share a review! We truly appreciate the support.

Jul. 28th, 2020

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Verified Customer

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Zoyia Catching

My teeth are straight and. White I have a beautiful. Smile and it didn't take long

6 years ago

Reply from SmileDirectClub

Zoyia, this is great to hear! We appreciate your feedback!

Jul. 28th, 2020

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Roxi

It was easy, convenient, quick, affordable, and achieved the results promised and expected.

6 years ago

Reply from SmileDirectClub

Roxi, we appreciate your positive words! We're honoured.

Jul. 28th, 2020

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brittany

Transformation has already taken twice as long as expected and did not come out as expected, experienced mouth damage, customer service is SUB-PAR

6 years ago

Reply from SmileDirectClub

Hello Brittany, thank you for taking the time to leave us this review. We are sorry to hear that he aligners caused you some discomfort and you are not 100% satisfied with your smile. We would also like to apologize for your experience with Customer Care. We absolutely want to get you the smile you deserve, and learn more about your experience. Please reach out me directly at reviews@smiledirectclub.com. Best, Fiona

Jul. 25th, 2020

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Taylor

The retainers were great but my reminders got off track and no one ever checked in to have me send a picture of my smile

6 years ago

Reply from SmileDirectClub

Hello Taylor, thank you for the feedback. We are glad to hear that the aligners worked well for you. However, we are concerned that you were unable to achieve the smile you deserve. Most of our customers are eligible for a re-evaluation in order to continue their Smile Plans. I would love to further assist you with this process. Please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jul. 25th, 2020

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Matthias Roberts

Excellent results. Teeth are straight and I'm very happy with the results. Highly recommend.

6 years ago

Reply from SmileDirectClub

Matthias, we are grinning from ear to ear. Thank you for taking the time to leave this review.

Jul. 22nd, 2020

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Krishna Patel

They helped me get the smile I needed and always wanted, they were reliable and inexpensive

6 years ago

Reply from SmileDirectClub

Krishna, thank you for taking the time to leave us this review. We love providing a cost-effective option for our customers.

Jul. 22nd, 2020

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Lena Rodriguez

Because they are cool ï£¿Ã¼Ã²Ã© and they are awesome and really friendly

6 years ago

Reply from SmileDirectClub

Lena, this means the world to us – thank you so much.

Jul. 22nd, 2020

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Bonnie Munro/ T.J Cook

My sons teeth look amazing and he is finally smiling with his mouth open and not hiding his teeth

6 years ago

Reply from SmileDirectClub

Bonnie and TJ, we're happy to read that your son loves his new smile. Thank you so much for taking the time to leave us a review.

Jul. 22nd, 2020

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T Coleman

Liked the reminders. The aligners did perfectly each step as well as the retainers

6 years ago

Reply from SmileDirectClub

T, this is so exciting to hear! We are thrilled about this feedback. Thank you for the support!

Jul. 22nd, 2020

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Jennifer

It worked, they were professional, and the price was 1/3 of the orthodontist quote.

6 years ago

Reply from SmileDirectClub

Jennifer, we're delighted to read this!

Jul. 22nd, 2020

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Lauren

Great initial experience. Loved getting everything at one time. Best of all? I have my smile back!

6 years ago

Reply from SmileDirectClub

Lauren, it's always our top priority to leave our customers with the smile they deserve.

Jul. 22nd, 2020

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Adrian Solache

It was an easy process to start and complete. And staff made me feel comfortable.

6 years ago

Reply from SmileDirectClub

Hello Adrian, we are thrilled to see this review!

Jul. 21st, 2020

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Alexander

Overall, I had a good experience. It was simple enough and I was able to successfully complete my treatment.

6 years ago

Reply from SmileDirectClub

Alexander, reviews like this give us motivation and help us ensure we provide high-quality care.

Jul. 22nd, 2020

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Helen

SmileDirect is a fast and easy way to get the smile you want with a reasonable price..

6 years ago

Reply from SmileDirectClub

Helen, we love providing a cost-effective option for our customers. Thank you for the review!

Jul. 22nd, 2020

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Andrea

itâ€šÃ„Ã´s taking longer than expected to straighten my teeth but theyâ€šÃ„Ã´re helped ALOT

6 years ago

Reply from SmileDirectClub

Hello Andrea, I am thrilled to hear we were able to assist you. We absolutely want to get you the smile you deserve.

Jul. 21st, 2020

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Fatemia Milton

The customers service representative are always courteous and professional always

6 years ago

Reply from SmileDirectClub

Fatemia, we appreciate your positive words! We're honoured.

Jul. 22nd, 2020

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Azra Sadiqai

My aligners wear not the greatest some days they fitted and some days they didnâ€šÃ„Ã´t fit

6 years ago

Reply from SmileDirectClub

Azra, thank for taking the time to share your feedback and rating. However, I am sorry to hear that you experienced some fit issues with your aligners. We absolutely want to get you the smile you deserve. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jul. 22nd, 2020

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Travis Mcpherson

My daughters smile was a whole lot straighter but something weâ€šÃ„Ã´re not straightened, as well as I would have liked.

6 years ago

Reply from SmileDirectClub

Hello Travis, thank you for taking the time to leave us with this feedback. I am sorry to hear that you are not fully satisfied with your smile yet. We absolutely want to get you the smile you deserve. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jul. 21st, 2020

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Verified Customer

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Tracy Vilas-Hill

Great experience, no issues. Fast shipping & the liners worked great, better than expected.

6 years ago

Reply from SmileDirectClub

Tracy, we love providing a convenient option for our customers. Thanks for taking the time to leave us a review!

Jul. 22nd, 2020

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Julia Pitlyk

Very clearly guided me through the experience, deliveries and updates were always on time

6 years ago

Reply from SmileDirectClub

Julia, thank you for your kind words and this wonderful review!

Jul. 24th, 2020

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Charles Buckley

Didnâ€šÃ„Ã´t quite move my teeth like I wanted. Also my teeth donâ€šÃ„Ã´t stay after I was done with the 6 Month course.

6 years ago

Reply from SmileDirectClub

Hello Charles, thank you for taking the time to leave us with this feedback. I am sorry to hear that you are not fully satisfied with your smile yet. We absolutely want to get you the smile you deserve. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jul. 21st, 2020

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Ebuka Obiakor

It was good. Most importantly, I got a smile that makes me feel better. Before I rated my smile a 3, now it's an 8

6 years ago

Reply from SmileDirectClub

Ebuka, your wonderful feedback and rating mean a lot to us. Thank you so much for sharing.

Jul. 24th, 2020

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Haley Demand

So easy and works great. Its a great alternative for braces and half the cost. Easy instructions

6 years ago

Reply from SmileDirectClub

Haley, thank you for your kind words and this wonderful review!

Jul. 22nd, 2020

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Billy

Wasn't told beforehand that I would always have to wear a retainer forever (at night) after the initial 7 months

6 years ago

Reply from SmileDirectClub

Billy, thank you for the feedback. It is advised to wear the retainers after completing your Smile Plan to retain your smile. If you have any questions or concerns in regards to wearing the retainers, please reach out to me directly at reviews@smiledirectclub.com and I would be happy to further assist. Best, Fiona

Jul. 23rd, 2020

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Laura S

easy, understandable, not a lot of fuss. would have preferred only 1-week aligners

6 years ago

Reply from SmileDirectClub

Laura, thank you for taking the time to leave us this review.

Jul. 22nd, 2020

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Stefanie Moore

It was a 4 because the treatment was quick and easy, but I didnâ€šÃ„Ã´t get the results I was supposed to.

6 years ago

Reply from SmileDirectClub

Stefanie, thank you for taking the time to leave us this feedback. However, we are concerned to hear that you did not achieve your smile goal. Most of our customers are eligible for a re-evaluation. And we absolutely want to get you the smile you deserve. I would love to assist further. Please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jul. 23rd, 2020

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Julia Rutherford Hammond, IN

A great experience, and I love my new smile. However I would like to further adjust my new smile...

6 years ago

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Patrice Brown

I chose 3 because I finished the plan but I had an issue with my bottom teeth so I’m going to have to get new aligners and start over.

6 years ago Edited September 14, 2021

Reply from SmileDirectClub

Patrice, thank you so much for taking the time to leave us a review. We are sorry to hear that you did not achieve your desired results with the first set of aligners. However, we look forward to getting you the smile you deserve through a re-evaluation. Please feel free to give us a call at 800-848-7566 if you have any questions or concerns along the way.

Jun. 16th, 2020

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Lucy Dang Memphis, TN

Responsive and resolved my issue quickly. I am satisfied with my customer service experience.

6 years ago

Reply from SmileDirectClub

This is what we like to hear! Thank you so much, Lucy.

Jun. 16th, 2020