Name: SmileDirectClub
Rating: 4.2

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Verified Customer

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Troy Britton

got me so far but most likely will get real braces now. my teeth are not straight they touch at the front and not the back

5 years ago

Reply from SmileDirectClub

Hello Troy, thank you for providing us with this feedback. We want to make sure we address any concerns and questions that customers have about treatment. Please reach out to me with an email at reviews@smiledirectclub.com. Kindest Regards, Toni

Feb. 22nd, 2021

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Verified Customer

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Betty Gornall Riverdale, NJ

I‚Äôm 95% happy with the result but now there is a small space between my two front teeth at the top.

5 years ago

Reply from SmileDirectClub

Hi, Betty. It's always our goal to provide helpful and effective service to all our customers. Please give us a call, and we'd be happy to assist further.

Feb. 22nd, 2021

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Verified Customer

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Scott Johnson Louisville, KY

Very good product that works as advertised. Professional and immediate customer service.

5 years ago

Reply from SmileDirectClub

Hi Scott. Thank you so much for this 5-star review! We appreciate you taking the time to share.

Feb. 22nd, 2021

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Verified Customer

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Hiriti TH Germantown, MD

SmileDirectClub did an excellent job, more than I expected and love my smile. Thank you!

5 years ago

Reply from SmileDirectClub

Hi Hiriti! We're thrilled to see this.

Feb. 22nd, 2021

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Verified Customer

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Carolyn Lewis Palo Alto, CA

I started feeling the difference in my teeth in less than a week, still going through the process.

5 years ago

Reply from SmileDirectClub

Hi Carolyn. We're so happy to see this review. Thank you so much!

Feb. 22nd, 2021

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Verified Customer

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Jennifer Griffin Norman, OK

My smile is the best it‚Äôs ever been! Customer service was excellent. No issues at all!

5 years ago

Reply from SmileDirectClub

Jennifer, thank you for your kind review. We are happy to pass along your comments to the team here at SmileDirectClub!

Feb. 22nd, 2021

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Verified Customer

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LAURIE HANSINGER Santa Rosa, CA

I appreciate how attentive they are and so easy to work with! HIGHLY RECOMMEND SmileDirectClub!!!

5 years ago

Reply from SmileDirectClub

Happy to hear this, Laurie! We appreciate that you took the time to share some kind words.

Feb. 22nd, 2021

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Verified Customer

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Gabby Raleigh, NC

They do everything they say they will their products are simple and actually work

5 years ago

Reply from SmileDirectClub

Thank you so much for sharing, Gabby! This means the world to us.

Feb. 3rd, 2021

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Verified Customer

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Eddie Chandler, AZ

Professional staff, dentist approval during process, no regular dental office visits.

5 years ago

Reply from SmileDirectClub

Eddie, we love seeing this!

Feb. 3rd, 2021

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Verified Customer

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Ann Hilliard, OH

Ease of scheduling, great staff, easy to follow directions and comfortable to wear!

5 years ago

Reply from SmileDirectClub

Hello Ann, thank you; we appreciate your feedback!

Feb. 3rd, 2021

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Verified Customer

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Samantha Kingston, MA

They were very nice and the place was very modern and everyone treated me nicely

5 years ago

Reply from SmileDirectClub

Hello Samantha, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.

Jan. 25th, 2021

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Verified Customer

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Cierra Bain Brooklyn, NY

Theyre very straightforward in explaining the processes of how your teeth will start to look in the first couple months of your treatment.

5 years ago

Reply from SmileDirectClub

Hello Cierra, thank you for taking the time to leave us this review. Feel free to reach out to us at reviews@smiledirectclub.com if you have any questions or concerns. Best, Fiona

Jan. 26th, 2021

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Verified Customer

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Kimberly Varin Houston, TX

Paid upfront, have not received aligners after 6 weeks and customer support passed me around until I never got an answer. I'm considering just asking for a refund..

5 years ago

Reply from SmileDirectClub

Hello Kimberly, thank you for taking the time to leave us this feedback. We are concerned to hear about your experience with our Customer Care Team. We strive to ensure high-quality care for each of our customer, and I am sorry to hear that this was not the case for you. In order for us to best assist, please feel free to contact me directly at reviews@smiledirectclub.com. Best, Fiona

Jan. 26th, 2021

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Verified Customer

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Cheryl Patterson Enid, OK

Easy to get started. Quick results. Great price. Amazing results. What's not to love??

5 years ago

Reply from SmileDirectClub

Hello Cheryl, your wonderful feedback and rating mean a lot to us.

Jan. 25th, 2021

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Verified Customer

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Donald Young Smyrna, GA

quicker than braces and can take them out when necessary as to braces are in 24/7

5 years ago

Reply from SmileDirectClub

Hello Donald, thank you; we appreciate your feedback!

Jan. 20th, 2021

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Verified Customer

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Christopher Teto Bronx, NY

Extremely happy with everything except the promotions offered and customer services way of handling them

5 years ago

Reply from SmileDirectClub

Hi Christopher, we appreciate you taking the time to leave us this feedback. Please reach out to us at reviews@smiledirectclub.com if we can help. Best, Jeff.

Jan. 20th, 2021

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Verified Customer

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Sammena Mason Knoxville, TN

Awesome scan visit, but horrible communication days after scan. I did not any communication days after scan like I was told, then my card was charged $250.00 w/o knowing my treatment plan.

5 years ago

Reply from SmileDirectClub

Hello Sammena, thank you for taking the time to leave us this feedback. We are sorry to hear about your experience thus far. We would like to learn more, so that we can best assist you. Please reach out to me firectly at reviews@smiledirectclub.com. Best, Fiona

Jan. 20th, 2021

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Verified Customer

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Celerina Marie C. Baylon

It is cheaper than invisalign and my teeth's spaces are closing little by little

5 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hello Celerina, we really appreciate your feedback!

Jan. 20th, 2021

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Verified Customer

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Kelly McCullough

The whole process was quick and painless. Plus the cost is far less than Invisalign.

5 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hello Kelly, it's always our top priority to leave our customers excited and informed. Thank you!

Jan. 20th, 2021

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Verified Customer

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Felix Rodriguez Boston, MA

They were pretty accommodating but at my appointment the 3D scan specialist was a little bit rude and that really left me with a bad impression.

5 years ago

Reply from SmileDirectClub

Hello Felix, thank you for taking the time to leave us this review. We are concerned to hear about your experience at one of our SmileShops. We work hard to make sure every customer has the best experience in the best environment, we apologize that this was not the case for you. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jan. 20th, 2021

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Verified Customer

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Alexandra McReynolds Stoneham, MA

When I signed up for my aligners, I hadn't realized that their prices are negotiable so I have a friend who is paying half of what I am paying. I don't appreciate this type of business.

5 years ago

Reply from SmileDirectClub

Hello Alexandra, thank you for reaching out with this feedback. Unfortunatley, our prices are not negotiable. We frequently have promotional codes and discounts available on our website, but we cannot change the price of the aligners. Please reach out to me directly at reviews@smiledirectclub.com for further assistance. Best, Fiona

Jan. 20th, 2021

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Verified Customer

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Anonymous Philadelphia, PA

Shop said my insurance would help pay, also received email confirming this, so I signed up, 3 weeks into treatment, insurance denies the claim

5 years ago

Reply from SmileDirectClub

Hello, thank you for reaching out with this feedback. Unfortuantely, we are only ablet to predict how much insurance could possily cover. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jan. 20th, 2021

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Verified Customer

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W B

They were not able to do both top and bottom and did NOT tell me. Instead took full payment until I emailed to complain.

5 years ago

Reply from SmileDirectClub

Hello WB, thanks for taking the time to leave this review. We apologize for the lack of communication. Please reach out to me with an email at reviews@smiledirectclub.com. Kindest Regards, Toni

Jan. 13th, 2021

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Verified Customer

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Z'lia Laurentino

The product came fast. Quality is good. Enjoying it. Can't wait to see all the results 😀

5 years ago

Reply from SmileDirectClub

Hi Z'lia. We're so happy to see this review. Thank you so much!

Jan. 13th, 2021

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Verified Customer

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Theresa Jethani Hayward, CA

Information provided is contradictory. Representative insisted that the aligners could not be billed directly to my insurance, although I was originally informed that they would be.

5 years ago

Reply from SmileDirectClub

Hello Theresa, thank you for providing us with this feedback. We want to make sure we address any concerns and questions that customers have about treatment. Please reach out to me with an email at reviews@smiledirectclub.com. Kindest Regards, Toni

Jan. 19th, 2021

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Verified Customer

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Candy Vargas Houston, TX

I kept getting calls asking for payment and each time I asked to speak to the orthodontist. Six different times I was promised a call back and those call backs were just another person wanting payment.

5 years ago

Reply from SmileDirectClub

Hello Candy, thank you for taking the time to leave us this feedback. We always want to promptly address any concerns that arise. Please reach out to me directly at reviews@smiledirectclub.com. Best, Toni

Jan. 19th, 2021

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Verified Customer

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mary long Chicago, IL

They were honest with me when they said I wasn't a candidate due to my gum problems

5 years ago

Reply from SmileDirectClub

Hello Mary, thank you; we appreciate your feedback!

Jan. 15th, 2021

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Verified Customer

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Quinn Lincoln Providence, RI

First visit was fast and easy, liners fit great, instructions are easy to follow

5 years ago

Reply from SmileDirectClub

Quinn, we're delighted to see this!

Jan. 12th, 2021

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Verified Customer

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Priyam Rauy New York, NY

Very friendly staff and very responsive to my inquisitive nature. Helped me with all my questions.

5 years ago

Reply from SmileDirectClub

Priyam, thanks for your kind comments about our team.

Jan. 12th, 2021

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Verified Customer

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Sarah DeSantis

It was great. Especially during Covid i am glad i had everything i need at home

5 years ago

Reply from SmileDirectClub

We love providing a convenient option for our customers. Thanks for taking the time to leave us a review, Sarah.

Nov. 10th, 2020

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Verified Customer

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Vincent

From the start at the smile shop til now we can see the improvement in my sons smile.

5 years ago

Reply from SmileDirectClub

Thanks for sharing, Vincent!

Nov. 3rd, 2020

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Verified Customer

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U

It is a cheaper way to straighten my children's teeth when we have no dental coverage.

5 years ago

Reply from SmileDirectClub

We really appreciate your positive review!

Nov. 3rd, 2020

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Verified Customer

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Barbara Larson

well priced great customer service easy to wear and always available to give input and help.

5 years ago

Reply from SmileDirectClub

Hello Barbara, thank you; we appreciate your feedback!

Nov. 3rd, 2020

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Verified Customer

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Carolyn

It is an easy and precise process. I loved the box and all the trays delivered up front.

5 years ago

Reply from SmileDirectClub

We're delighted to read this!

Nov. 3rd, 2020

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Verified Customer

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Matt

I am 6 weeks into it and any issues or questions they have been easy to work with.

5 years ago

Reply from SmileDirectClub

Thank you so much for the review, Matt!

Nov. 3rd, 2020

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Verified Customer

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Rogelio Fernández

The whole process has been seamless and Elsa in the Dallas Smile Shop was amazing during my scan

6 years ago

Reply from SmileDirectClub

Rogelio, we are so happy to read such a great review about SmileDirectClub!

Oct. 27th, 2020

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Verified Customer

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Kris Olynyk

The treatment plan is very affordable and convenient for people with a busy lifestyle

6 years ago

Reply from SmileDirectClub

Happy to hear it! We love providing a cost-effective option for our customers. Thanks, Kris!

Oct. 27th, 2020

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Verified Customer

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Miranda Paschalydis

The whole process was incredibly easy and so much cheaper than going to any other orthodontist.

6 years ago

Reply from SmileDirectClub

Miranda, we love seeing this!

Oct. 27th, 2020

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Verified Customer

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Leslie Weaver

The simplicity and ease of getting impressions, treatment plan and AMAZING CUSTOMER SERVICE.

6 years ago

Reply from SmileDirectClub

Thank you so much for sharing, Leslie! This means the world to us.

Oct. 27th, 2020

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Verified Customer

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Yolanda Clark

From taking impressions to actually getting the aligners was an extremely easy process.

6 years ago

Reply from SmileDirectClub

Yolanda, we're thrilled to see your kind review!

Oct. 26th, 2020

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Verified Customer

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Angela Davis

I had questions about my aligners and they were responsive and great customer service.

6 years ago

Reply from SmileDirectClub

Angela, we're delighted to read your review!

Oct. 20th, 2020

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Verified Customer

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Naa-Merley

They provided me with great service and are always there to answer any question I may have.

6 years ago

Reply from SmileDirectClub

Happy to hear it! Thanks, Naa-Merley.

Oct. 20th, 2020

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Brian Baker

Had to readjust my plan and it took some time to get my new braces in. It took an additional 2 months

6 years ago

Reply from SmileDirectClub

Hi Brian, we appreciate you taking the time to leave us this feedback.

Oct. 20th, 2020

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Verified Customer

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Stephanie

Amazing experience! I love the weekly emails and up to date steps on what to do next

6 years ago

Reply from SmileDirectClub

This is what we like to see! Thank you, Stephanie.

Oct. 20th, 2020

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Verified Customer

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Adam Veit

From my first consultation up until receiving my aligners was undoubtedly seamless & easy !

6 years ago

Reply from SmileDirectClub

We are loving your enthusiasm, Adam! This means the world to us – thank you so much.

Oct. 20th, 2020

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Verified Customer

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Sara

Amazing overall experience and better than expected, faster outcome from the treatment

6 years ago

Reply from SmileDirectClub

Sara, we really appreciate your feedback!

Sep. 23rd, 2020

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Verified Customer

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Daniel Swedberg

Excellent Customer Service, aligners always were sometimes uncomfortable but that is expected.

6 years ago

Reply from SmileDirectClub

Daniel, thank you so much for your high rating!

Sep. 23rd, 2020

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Diana

It might be great for some people but I'm not really happy with how my teeth look. It straightened them alittle bit but now I can't close my mouth properly.

6 years ago

Reply from SmileDirectClub

Hello Diana, thank you for taking the time to leave us this review. We are sorry to hear that you are not fully satisfied with your end results, and that the aligners caused you discomfort. We would like to learn more about your experience and assist further. Please reach out to me directly at reviews@smiledirectclub.com. Kindest Regards, Toni

Sep. 23rd, 2020

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Lolretta Tillery

Customer service is helpful. Delivery was super fast! My teeth are now straight!

6 years ago

Reply from SmileDirectClub

Hi Lolretta! We're thrilled to see this.

Sep. 23rd, 2020

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Georgette Coen Watertown, MA

I feel they needed to follow up on the treatment once it was completed to see if the customer was completely satisfied.

6 years ago

Reply from SmileDirectClub

We appreciate the review, Georgette! Providing the best customer experience is always our goal, so we truly appreciate feedback like this. If you need anything, don't hesitate to give us a call at (800)-848-7566. Best, Emily

Sep. 9th, 2020