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Author: Kalicia Bateman

LAST UPDATED: April 9th, 2022

Trane has been in the HVAC business for more than 120 years. Tracing its history back to its roots in La Crosse, Wisconsin, Trane has now grown to become an international brand with HVAC services in countries like Australia and Russia. Trane has provided its HVAC services to the Olympic Sports Complex in Greece and the Kremlin in Russia. 

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The Good

  • Limited Warranty
  • Experience
  • Savings and Offers

Limited Warranty

Every Trane product comes with a basic limited warranty which covers parts that need repair but does not cover the cost of labor. Each product warranty does vary in term length, but potential customers can expect a warranty to be anywhere from 1- to 20-year long warranties. 

Experience

HVAC companies that have been around for 120 years don’t survive that long without providing quality service and products. Even though employees at Trane have provided HVAC services to big names like the Kremlin, they claim to still care about the homes of individual clients. In other words, its huge brand does not get in the way of Trane providing the quality service of a smaller HVAC company. 

Savings and Offers

The Trane website has a Savings and Offers page which outlines some great deals that any potential customer would be interested in. Though the website doesn’t offer much information about pricing, it will comfort potential customers to know that Trane cares about saving you money.

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The Bad

  • Undisclosed Fees
  • Pricing Guide

Undisclosed Fees

Though Trane does provide information about possible warranty options, it doesn’t disclose any information about possible fees that customers can expect. Admittedly, pricing can difficult to determine, with the range of pricing depending greatly on location, climate, etc., but the company could be more transparent about what fees it charges. 

Pricing Guide

Because pricing is greatly dependent upon several different factors, most companies are reluctant to provide estimates before in-home inspections. Trane’s website does have a tab for pricing, but it doesn’t actually provide any information. It simply states that estimates are difficult because it varies greatly according to location, ductwork, and construction history.

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The Bottom Line

Trane has proven itself over the 120 or so years of being in business. Customers don’t have to worry about lack of expertise, quality, or professionalism when it comes to Trane’s service or products. There may be some who might be worried about the lack of pricing information on its website, but Trane’s reluctance to provide such information is extremely common in the industry—you will be hard-pressed to find a company that does provide such information. Despite such transparency issues, Trane is a professional and proven provider of HVAC systems. We highly recommend that potential customers contact Trane for their HVAC needs

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4.4

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36 Reviews

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67%

4 grade

22%

3 grade

3%

2 grade

0%

1 grade

8%

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thomas j fox Stillwater, MN

They leave a 3/4" hole large enough for a mouse to get into the wiring to build a nest, Then will not cover it when it costs $150 to repair. I expect a $4500 Central Air outside unit to be weather and pest free/ tight. Repair tech said this is a common occurrence with Trane and he does 4 or 5 of these a week. They need to fix the design flaw or cover the repair costs!!!!! Customer service was very condescending on the phone (after 4 weeks to get them to call me by bitching on their Facebook page repeatedly). They said it is an act of god if mice get in and chew wires. I think they should plug any holes to keep the mice out.

9 years ago

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Jason mullins Louisville, KY

Trane will not honor their limited warranty since the previous owner did not properly register. On to of that they charge you $198 to transfer their warranty. If you say it has a 10 year limited warranty, it should not matter who owns it, you warranty your product!

9 years ago

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WT

I had a technician come out to give me an estimate on replacing my AC unit to cool my 1700 sq ft home. The quote was 2.5 times more than the quotes I received from two other companies. I did not replace it with a Trane unit.

5 years ago