ADP

• Package Options
• Good for Any Business Size
• Free Resources
• Accessible Customer Support

Package Options

ADP offers a variety of human resource services and software solutions. It helps both U.S. and global companies align their talent with their business goals through enhanced recruiting, development, compensation, retention, and succession strategies. Whether you’re a small business owner, the VP of Human Resources at a major corporation, or anything in between, ADP has the HR software you need. 

Comprehensive HR Software

• ADP Workforce Now — This single-database solution combines payroll, talent management, time management, benefits administration, and analytics. Multiple package options allow you to select the best option for your business size and budget.
• ADP Next Gen HCM — This comprehensive and customizable HCM platform combines cloud-based technology with data-driven insights in order to evolve and grow with your business. You will need to speak with an ADP representative for package and pricing information. 
• ADP Vantage HCM — This all-in-one, open-architecture solution is designed for U.S.-based multinational businesses. You will need to contact an ADP representative for pricing and package information. 
• ADP Enterprise HR — This HCM solution was created for businesses with 1,000+ employees. In addition to the core HR features, you can choose add-ons that fit your company’s specific needs. 
• ADP Comprehensive Services — This service combines ADP’s all-in-one HR software plus outsourcing options so your in-house HR team can focus on big-picture strategies and goals.

Payroll Software

• RUN Powered by ADP — This web-based payroll solution is designed to make small business payroll processing quick and easy. It offers multiple package options so you can select the features and price range that fits your business’s needs. 
• Wisely by ADP — This all-inclusive paycard program integrates with your payroll system. Instead of direct deposit or checks, employees receive paycards with off-cycle pay capabilities.
• ADP GlobalView Payroll — This payroll service helps large multinational businesses deliver a compliant payroll process across multiple countries. It can integrate with existing HCM software from other popular vendors.
• ADP Celergo — This global payroll solution centralizes your international payroll data into a single system of record. It easily integrates with HCM software from other popular vendors.
• ADP Global Payroll — This payroll service combines features from ADP GlobalView Payroll and ADP Celergo so you can manage global payroll for any size of multi-country business. You will need to speak with an ADP representative for pricing information.
• ADP Mobile Solutions — This mobile payroll app allows your workforce to easily access important features like payroll, time management, benefits and more. The ADP mobile app is available to download on the Apple App Store and Google Play.

Outsourcing Services

• ADP Comprehensive Outsourcing Services — Outsource payroll, talent management, time and benefits administration to a designated team of specialists. Designed for large businesses. 
• ADP TotalSource — Outsource your human resources, employee benefits, regulatory compliance and payroll tasks so you can focus on running your business. Designed for small to midsize businesses.

Other Solutions

• ADP SmartCompliance — This cloud-based tool combinatines technology and services in order to cover your compliance needs. It is organized into modules that can be customized and scale as your business grows. 
• WorkMarket — This solution allows you to manage and pay all your 1099 contractors efficiently while ensuring compliance. It can integrate into most HCM systems or cloud-based enterprise apps.
• Compass Powered by ADP — This is an email-based assessment and coaching tool that helps organizations drive leadership development. Employees can complete assessments in less than five minutes and read coaching emails in under two minutes. 
• StandOut Powered by ADP — This talent activation solution helps team leaders engage employee’s natural talents to increase performance. It is designed to measure and improve employee engagement.
• ADP DataCloud — This solution allows you to compare your workforce data to market averages. Averages are determined from anonymized data from ADP’s U.S. client base of more than 30 million employees.

Good for Any Business Size

With such a wide variety of package options, ADP’s software solutions have the structure necessary for large businesses, but also the personalization and simplicity small businesses desire. If you are not certain which ADP solution is right for your business, you can always speak to a representative about your specific needs and get a free quote.

Free Resources

The ADP website has a robust resource center that anyone can access. Resources include the following: 

• payroll tax guides and forms to assist you with tax filing, record keeping, etc. 
• case studies detailing how different human resource solutions helped businesses maintain compliance, increase employee engagement, save time, etc. 
• webinars, blog articles, and white documents that provide helpful insight on HR services and responsibilities.
• information and/or registration for virtual and in-person events ADP is hosting or attending 

If you are on the fence about utilizing an ADP system, these resources can be an effective tool in determining if it’s a good fit for your business. 

Accessible Customer Support

ADP offers customer support 24/7 with the majority of its services. Clients can contact its support offices in many ways, including phone, email, and live chat. This creates an easy and friendly client experience. The website also provides answers to frequently asked questions for both employees and administrators for simple troubleshooting.

ADP

• Free Trial Limitations
• Unresolved Customer Problems

Free Trial Limitations

ADP only offers a free trial on their payroll solutions which doesn't give business owners and HR professionals a chance to try out its more comprehensive and less common HR tools. 

Unresolved Customer Problems

ADP is a large company that serves hundreds of thousands of businesses worldwide. While this speaks to the success of its products and services, it also presents unique challenges when it comes to providing customer support. Clients complain about having to call one number for tax purposes, another number for hours, another number for regular payroll, another number for customer service, etc. There is a pattern in the one-star reviews of clients feeling like they are getting the "runaround". 

While ADP solutions can be used on most internet browsers, it works better with some as opposed to others. Clients need to take this into consideration before taking on their services.