Name: ADP
Rating: 3.7

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Brian Cowley Riverton, UT

We use ADP at work and it is a good central location for all our HR needs. The pay charts are really easy to read as well as the benefit information. It is customizable to your specific needs as a company. Would be good if they could interact with company email or personal emails to put in tasks and deadlines for tasks into your calendars.

4 years ago

Reply from ADP

Hi Brian,
Thank you for the positive review. Also, we appreciate your constructive feedback at the end.
Kind regards,
RP - ADP Client Experience

Jan. 21st, 2022

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Sirdriz77 Fairfield, CT

I have used this service several times during my career and have found it to be the most comprehensive and reliable or all of the services I have used. They are not always the least expensive option but the HR tools are worth it.

4 years ago

Reply from ADP

Thank you for taking the time to leave a review Sirdiz. We're glad our HR tools are helpful to you and your business. We strive to continually build and provide innovative products.

NW - ADP Client Experience

Jan. 6th, 2022

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Jec Canby, OR

We moved into a home with the system already installed. I like having the 3 beeps when the doors open, especially with small kids in the home. It alerts me when the little ones get the door open. I wish it was less expensive. I don't like that the alarms goes off after a power outage or surge when the power comes back on.

4 years ago

Reply from ADP

I believe this review was meant for ADT, not ADP.

NW- ADP Client Experience

Feb. 1st, 2022

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Emily Guareno Tallahassee, FL

Makes clocking in through your phone so easily. Tells you how much you are getting paid and how many hours you worked, without having to wait for the actual day or asking your HR. It is so convenient having this on your phone because you can even request for days off and everything is just on your phone, with a click of a button.

4 years ago

Reply from ADP

Emily, we're pleased to hear that our ADP application makes tasks convenient for you. That is our number one priority. We appreciate you taking the time to submit the review! NW-ADP Client Experience

Nov. 10th, 2021

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Anne Sainsbury Salt Lake City, UT

I enjoyed using ADP as an employee to track my hours and what not - but the app was a little difficult to maneuver. Overall, however, I enjoyed being able to use my fingerprint to login at the work place instead of having to type in the code.

5 years ago

Reply from ADP

Anne, We're pleased to hear that our ADP applications simplify the process for you. Should you need any help, your Payroll or HR folks can contact their ADP Service team for assistance. We appreciate your feedback! Christine/ADP Client Experience

Jul. 10th, 2021

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Dave Spokane, WA

ADP has a great website with easy access to payroll information but also many other types of information, depending on how HR wants to use it, like employee information, benefits, policies, and more. I like the app too.

5 years ago

Reply from ADP

Dave - I am glad to hear about your positive experience, exactly what we strive for in supporting you! Thank you for taking the time to submit your feedback - Christine / ADP Client Experience

Jun. 23rd, 2021

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Natalie Drewery ,

ADP has always been the timecard service for my working professions and have loved the program! Super easy and user friendly. Love the newest addition to still be able to clock in and out when they are doing updates.

6 years ago

Reply from ADP

Hi Natalie, thank you for this positive review. Really pleased to hear that our TLM Services are working well for you. We appreciate the positive feedback. RP - ADP Client Experience

Sep. 4th, 2020

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Mia Hernandez Tempe, AZ

my company uses adp and i could honestly say its really good everything is super easy to get to i usually dnt have any problems navigating and overall its pretty self explanatory

7 years ago

Reply from ADP

Mia,
Our goal truly is to make it an effortless experience for you!
Thank you for the feedback!
Christine / ADP Client Experience

Dec. 18th, 2018

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Kate Finch

If I could give zero stars I would. ADP made an error on our employees W-2 and all our employees have asked them, in vain, to make the correction and to date, a month after the deadline, they have completely ignored our requests - so none of us can file our taxes. It’s utterly disgraceful that they can’t get their act together and do what is legally required of them!

4 years ago

Reply from ADP

Hello Kate,
I'm sorry to hear about your experience with our service. I'd like to have a service leader look into this and reach out. Could you send a private response with your name and contact information, company name and location, and company ID if available?
Thank you, NW- ADP Client Experience

Mar. 1st, 2022

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Gary Brandt Jr Everett, WA

I used ADP for my business. I canceled their services at end of quarter 2 2019. They continued to bill me or attempted to bill me into quarter 4. I made numerous calls informing them that I cancelled services due to errors in filing of ESD SUI accounts. It was supposed to be corrected on multiple occasions. I recieved email today that I was turned over to collections. All in all very poor service and handling of issues. Next step is getting company attorney involved.

6 years ago

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anjelina dsilva Toronto, ON

It may be cheap but ADP is the worst thing to happen to any company. They have a 100 departments and the call gets transferred to different departments every single time. Please go with anyone but ADP. It slows your day to day work by a huge percentage because everything freezes on the system. even for a small question or issue i was on call for 30 min and spoke to 4 people. this is just to change the name of a job posting which their system wont allow you to do by yourself.

6 years ago

Reply from ADP

Hello Anjelina,
I would like to have someone contact you to address your concerns, but I would need to identify you as an ADP client, so I can get the request to the correct ADP Service Center.

Please private message me with as much as you can of the following and we'd be happy to investigate this: ADP company code and branch (2 digits) or Service Center (4 digits starting with 00), Customer Number, Federal Legal Company Name, FEIN, your phone number, your e-mail address.

Kind regards,
RP - Client Experience

Feb. 6th, 2020

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ChanceyParker Jackson, MS

My favorite part of this app is that I can see my statements and my tax forms online when they post or even hours before I’m getting my paycheck.

6 years ago

Reply from ADP

Chancey,
So glad to hear you are enjoying our Mobile App. Thanks for taking the time to provide your feedback!
Christine / ADP Client Experience

Jan. 20th, 2020

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Michael Mulligan Portland, OR

Company I worked for used ADP for payroll to retirement. No payroll issues that I'm aware of. Retirement services were extremely frustrating to deal with. There was one retirement specialist in Portland who never answered his phone or returned calls (within a two week time frame). When I retired it literally took three months to get my 401 check out of them. Approximately five hours spent on the phone, usually to India, to get my money.

7 years ago

Reply from ADP

Hi Michael, I'm sorry to hear about your experience with our support staff and the challenges you faced. We would be happy to investigate this further, to do so I'll need more information from you. Please private message me on this site as much of the following information you can provide: your full name, your contact information and your 401(k) plan number. Thank you for taking the time to share your experience.
Regards, Pauline - ADP Client Experience

Sep. 6th, 2019

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Jesse Denver, CO

This company advised my employer to fire me while I had whistle blower protections. They told the company to cover for abusive employees and terminate employees who complain. This was after I brought it to the company's attention that there were questionable accounting practices and that they were engaging in sexual discrimination against male employees (on behalf of the Human Rights Campaign) which was apparent in emails that were circulating. Why anyone with the faintest common sense would

7 years ago

Reply from ADP

Hello Jesse, The situation as you describe it sounds concerning. We would be happy to investigate this further. In order to get this to the correct escalation group for further research, I'll need more information from you. Please private message me on this site as much of the following information you can provide: your full name, your contact information, your company's Federal Legal Name, Employer ID Number (found on W2 with the following format: xx-xxxxxxx). Thanks, Rick - ADP Client Experience

Aug. 15th, 2019

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Margarita Sos Paradise Valley, AZ

We recently switch our payroll from Wells Fargo to ADP and it's NOT at all a positive experience. Our 'Rep" Jill K who was very nice the first time we met her is invisible from day 2. When you call her she doesn't answer , she never calls you back , when you schedule a meeting with her she doesn't show up( no call , no show) and for emails she doesn't respond to them either. Her supervisor went to the same school. We are ready to switch payroll again , it's impossible to work with them . They don't seem interested by small businesses . Think twice before you get involved with them

7 years ago

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MaryY

Since working with ADP, customer service representatives have always been great. Their services help me with the operations of my business.

7 years ago

Reply from ADP

Hello Mary,

On behalf of ADP, thank you for this positive review. I love hearing that our service representatives take great care of our deserving clients. We appreciate your kind words.

Kind regards,
Rick
ADP - Client Experience

Apr. 19th, 2019

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Colleen Merrill Lewiston, ID

I have always been able to speak to someone and get help immediately. Staff is very knowledgeable and does not pass me around from person to person

7 years ago

Reply from ADP

Hello Colleen,
Thank you for this positive review. It's great to read that you find ADP's staff to knowledgeable and that they take ownership of your issues. I believe our associates are our greatest asset. We appreciate you for being our loyal client.
Kind regards,
Rick
ADP - Client Experience

Apr. 19th, 2019

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Marie State College, PA

Our company began using adp about one year ago. We are a very small company. I find adp over charges and makes charges against our company checking that I repeatedly have to call them about. I get conflicting answers from their client services about issues. There is no one report that encompasses all the info I look for in every payroll. Too time consuming. I am looking into changing.

7 years ago

Reply from ADP

Hi Marie,
I am sorry to hear about your frustrations. I will ask a local team lead to review your account and reach out to discuss your pricing concerns. To do so, from this site, please PRIVATE MESSAGE your company name, your client identifier, and your full contact information. Once I have this information, I can proceed.
Thank you for being our client,
Pauline
ADP – Client Experience

Apr. 10th, 2019

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JAMES T ANEST Parker, CO

Dependable. company and great web site to work with. BUT for a small business they will fee you death. I wanted to stay with them but you couldn't get any help re fees. No call backs. My gains wiped out by fees with their 401K

7 years ago

Reply from ADP

Hello James,
I'm sorry to hear that you couldn't get someone to review the fees with you. If you're interested, I could certainly have an ADP Relationship Specialist reach out to you to discuss. I believe I was able to find the account in our database by looking up your name.

Please private message me on this site, if you're interested in having someone follow up with you.
Kind regards,
Rick
ADP - Client Experience

Apr. 10th, 2019

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Violet Alcaraz Los Angeles, CA

We used ADP for about 7 months. They are HORRIBLE! worst customer service , every time we called it took them 30 minutes just to get a representative on the phone. the worst part is they paid duplicate to all employees for 1 day. We complained about it, they assured us that someone will investigate the issue and get back to us. No one did. every time we asked for an update about our duplicate pay they ignored us.

7 years ago

Reply from ADP

Violet -
Please know that we have reached out to our authorized contact at your company to review this matter, which we were previously made aware of via a different channel. For confidentiality reasons, ADP is unable to work with you directly. You are not listed as an authorized contact. However, ADP has assigned a specialist to oversee this matter, whose contact information has been provided to our client/your employer on multiple occasions. We welcome the opportunity to work with our client on this matter.
Thank you,
Christine/ADP Client Experience

Jan. 10th, 2019

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CRGM Fort Ann, NY

Very efficient at a reasonable price. Not only payroll but quarterly & annual reports. Makes my life much easier. Customer service is always helpful.

7 years ago

Reply from ADP

We are so happy to hear this feedback. Making your job easier is one of the things we strive for in supporting you. We appreciate your support & your business.
Thank you,
Christine / ADP Client Experience

Dec. 26th, 2018

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Omar Martin North Kingstown, RI

They have done an exceptional job with our payroll service. They are always punctual and always pleasant. A pleasure to do business with.

7 years ago

Reply from ADP

Omar,
So glad to hear about your positive experience. Thank you so much for taking the time to provide your feedback about our service!
We appreciate your business!
Christine / ADP - Client Experience

Dec. 26th, 2018

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Trish Charlotte, NC

Been using ADP for my small business payroll for about 8 years. I love the convenience and if I need support, someone has always been able to help me.

7 years ago

Reply from ADP

Trish,
Thank you so much for taking the time to share your feedback. We appreciate your support, your business and your long partnership with ADP!
Christine / ADP - Client Experience

Dec. 26th, 2018

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David Fort Lauderdale, FL

I have called for help several times, and every time I call everyone is so helpful, and nice. Once you learn to used the software, it easy to used.

7 years ago

Reply from ADP

David,
I am glad to hear about your positive experience, exactly what we strive for in supporting your business!
Thank you for taking the time to submit your feedback!
Christine / ADP - Client Experience

Dec. 26th, 2018

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Tanner Cook Gilbert, AZ

I like the fact that I am able to access ADP on my phone and view my statements whenever I want. It is very easy to use.

7 years ago

Reply from ADP

Tanner,
Easy & effortless are what we strive for in supporting you. I am glad to hear about your positive experience! Thank you for taking the time to submit your feedback!
Christine / ADP Client Experience

Dec. 18th, 2018

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Cassidy Gundersen Orem, UT

My company uses ADP, and I have had so many issues with it. First of all, it seems like I can never log in to the system. There have also been so many times when my hours were messed up after I put them in. We’ve also had issues with the payments actually being made. If I were to choose, we wouldn’t be using this system.

8 years ago

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Lyssa Havana, FL

Looking over my paystubs and accessing my W2's has never been easier than when I'm using my ADP app! Super convenient that I can access important right from my phone!

4 years ago

Reply from ADP

Thank you for the review, Lyssa! We're happy to hear our product makes your information easily accessible.

NW- ADP Client Experience

Mar. 1st, 2022

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upnorthwi Bellevue, WA

My use of this is limited as I'm the employee of the company and not payroll, but for the times I've needed paycheck information, W-2's or questions, they've been there, or the information is accessible online.

4 years ago

Reply from ADP

Thank you for taking the time to leave a review! We're glad our product helps make information readily accessible for you and can be a useful tool for you.

NW- ADP Client Experience

Jan. 3rd, 2022

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Lisa Williams Jacksonville, FL

ADP offers a really great way for you to easily access your pay stubs while also being able to check your work schedule, and bank account information when you need it

4 years ago

Reply from ADP

Hi Lisa, Thank you for taking the time to leave a review. We're pleased to hear the ADP applications make information easy to access and we appreciate your feedback! NW - ADP Client Experience

Nov. 10th, 2021

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Tiffany I Gaithersburg, MD

Their system is so easy to use. All of my documentation - Pay, year end earnings are stored through their system. I’m able to request time off directly through their site.

5 years ago

Reply from ADP

Hi Tiffany,
Thank you for this review. We're pleased to know that you find your ADP applications easy to use and we appreciate your feedback.
Kind regards,
RP - ADP Client Experience

May. 17th, 2021

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Jeff Owens Castle Rock, CO

Worst company ever. Avoid ADP and go with any other company. We just transferred to Heartland payroll, but use anyone else beside ADP. We have had late tax payments because of ADP, we are on hold for 45 minutes every time, there is no email support. We are trying to cancel service, but they keep on billing us. Do not use ADP.

6 years ago

Reply from ADP

Hello Jeff,

I am sorry to hear of your experience; I can assure you this is not representative of our service. I would be happy to have this situation reviewed by a service leader in your processing center. To do so, please provide me with your company name, client identifier, and your contact information by responding via Private Message on this site. Once I have this information, I will be happy to have your concerns reviewed.

Thank you, PD - ADP/Client Experience

Mar. 30th, 2020

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Office Rental Saskatoon Saskatoon, SK

ADP is horrible to deal with. I am with them over a year, & they always have issues. Calling reps and they don't know what they doing, conversation for each issue over an hour and the issue is still messed up. Really frustrated.

6 years ago

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SE Winnetka, CA

This payroll option is terrible. Employees of the companies that use this terrible company cannot interact with live customer service. It is not an offered service per their automated phone operator. PLEASE FIX...THIS HOLE MAKES YOU USELESS!

6 years ago

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Alma Orlando, FL

I'm very disappointed with ADP. My company tax filling are delinquent on 4 different states. I submitted all requested forms which they are lost. Customer support is horrible! Now I have penalties to pay and tax department never contact me. I do not recommend ADP!

7 years ago

Reply from ADP

Hello Alma, I'm sorry to hear that you've been receiving delinquent tax notices. I would like to have a Senior Specialist review this situation to see what we can do to help. To do so, I'll need to be able to identify your company in our databases, so I can get this to the correct ADP Service Center.
Please private message me and provide as much as you can of the following information: ADP branch & company code, ADP customer number, FEIN, Federal Legal Company Name, or any other company identifying information you would like to provide.
Kind regards, RP - ADP - Client Experience

Sep. 10th, 2019

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RonnieC Long Branch, NJ

ADP has great customer service and their mobile and online software is extremely easy to use and very helpful

7 years ago

Reply from ADP

Hello Ronnie,

On behalf of ADP, thank you for this positive review. I'm glad to read that you utilize our mobile and online tools. ADP has placed major investments in these areas. I'm glad to hear that was money well spent.
Kind regards,
Rick
ADP - Client Experience

Apr. 26th, 2019

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Jennifer Wells Syracuse, NY

When entering on the grid, it seems that the grid keeps moving. I still don't like creating reports. Very expensive for what I do.

7 years ago

Reply from ADP

We appreciate the feedback, Jennifer. I'd be happy to have a member of your Service team reach out to see if they can offer any assistance.
Thank you,
Christine / ADP Client Experience

Dec. 26th, 2018

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Robbie Xiong Paradise, CA

This app is a piece of junk. Login is always a problem. Even when used the correct password that has been used many times to log in, i would get locked out. Password reset is a joke, because it keeps asking questions you never chose. Mobile app at times decides it wants to not use finger scan. The web ui doesn't even let you login period.

9 years ago

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Kristen Roseville, CA

This is who our company uses for payroll. I love their app. It's easy to access your information about your paycheck and your retirement on there.

4 years ago

Reply from ADP

Thank you for taking the time to leave a review Kristen. We're happy to hear our product makes your information easily accessible.

NW-ADP Client Experience

Jan. 24th, 2022

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Steve Colella Coraopolis, PA

I have used ADP at a few different jobs and they are the best payroll system i have used up to this point. Their website and app are excellent.

4 years ago

Reply from ADP

Hi Steve,
We're so pleased to hear this. Thank you for your feedback. We really appreciate it.
RP - ADP Client Experience

Dec. 30th, 2021

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keiontai henry Tallahassee, FL

ADP makes communicating with HR so much easier and accessible, I use ADP when it comes to accessing my paystubs and hours I have worked at work.

4 years ago Edited December 7, 2021

Reply from ADP

Thank you for taking the time to leave a review Keiontai. We're happy to hear our product is a useful tool to you and your work.

NW- ADP Client Experience

Dec. 30th, 2021

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David Stickles West Jordan, UT

I have used this at multiple jobs. Fairly simple to use and has more options than just clock in clock out.

5 years ago

Reply from ADP

Thank you for the review, David! NW

Aug. 30th, 2021

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Madison Kneiss Gulfport, MS

Use this for taxes and paycheck reviews. Gives timely notifications and details each paystub.

6 years ago

Reply from ADP

Hi Madison,
Thank you for your feedback! We appreciate you taking the time to share your thoughts with us.
Pauline - ADP/Client Experience

Feb. 5th, 2020

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Sandra E Clifton, NJ

ADP Workmen's Comp customer service line is the worst. You are on hold for over half and hour and finally when you think someone picks up the call drops. it happens over and over. For payroll is just as another company.

7 years ago

Reply from ADP

Hi Sandra,
I'm sorry to hear about your experience and this is not the experience we expect you to have. We would be happy to investigate this further, to do so I'll need more information from you. Please private message me on this site as much of the following information you can provide: your full name, your contact information, your company's Federal Legal Name, Employer ID Number or other client identifier. Thank you, Pauline - ADP Client Experience

Aug. 30th, 2019

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Larry Hodapp Dayton, OH

Customer support is very good when you reach the person with expertise in the area of your need!

7 years ago

Reply from ADP

Hi Larry, Thank you for your feedback. I'm glad to hear that you are happy with our service staff and the support they provide.
Thank you,
Pauline - Client Experience

May. 28th, 2019

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Issbel L. Jamaica Plain, MA

Be very careful if considering switching from Wholesale to Retail through ADP. When my company did this it was a disaster. I am hopeful that 2019 will be a better year with ADP.

7 years ago

Reply from ADP

Hello Isabel,
I understand that you have connected with your local team to transition from Wholesale to Retail. If you require additional assistance, please private message your concerns or questions so I can have a team member reach out.
Thank you,
Pauline - ADP/Social Care

Jan. 3rd, 2019

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Bob Dicken Louisville, KY

Professional service, reasonable price, great people. A pleasure to do business with.

7 years ago

Reply from ADP

Bob,
Thank you so much for your feedback. I am so happy to hear about your positive experience. We truly appreciate your business and your confidence in us!
Christine / ADP - Client Experience

Dec. 26th, 2018

star star star star star

Star Hutchinson Cathedral City, CA

ADP is always very pleasant and all operators are very efficient at processing my payroll.

7 years ago

Reply from ADP

Star,
We are so glad to hear about your positive experience with our Service team! Thank you for taking the time to submit your feedback!
Christine / ADP - Client Experience

Dec. 26th, 2018

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Cyrilla Smith Marlborough, MA

All my questions and concerns are immediately addressed and resolved. Excellent customer service.

7 years ago

Reply from ADP

Cyrilla,
Thank you so much for taking the time to share your feedback. We appreciate your business & are so glad to hear of your positive experience!
Christine / ADP - Client Experience

Dec. 26th, 2018

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Unisha Moore

Always very polite, the app and online website are very easy to use. Very valuable resources!!

7 years ago

Reply from ADP

Unisha,
So glad to hear it - thank you for taking the time to submit your feedback. We appreciate your support & your business!
Christine / ADP - Client Experience

Dec. 26th, 2018

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Karen Elkins Park, PA

ADP is a company that strives to give prompted courteous service at all times day or night!

7 years ago

Reply from ADP

Karen,
Thank you for your feedback - it's so nice to hear about your positive experience! We truly appreciate your business and your confidence in us!
Christine / ADP - Client Experience

Dec. 26th, 2018