Q Bed - Premium mattress and bedding, with traditional or triple sheeting options
Q Breakfast - Free breakfast offering hot, free and healthy menu options
Q Shower - Consumer and operations-tested with curved shower rod, multi-setting shower head and upgraded amenities
Q Service - Professional, responsive and friendly staff
Q Value - Free amenities, including high-speed Internet, daily newspaper, coffee and tea in the lobby, and local calls (U.S. locations); pool or fitness center

The "Value Qs" focus on what people care most about. Quality Inn's brand centers on consistency in these five areas, allowing for more flexibility in physical plant and design/decor. Quality Inn hotels prides itself on being more than the typical discount hotel chain by offering real value with the best hotel rates. Customers get an affordable hotel with all standard amenities for all occasions-including:

comfortable beds
a hot breakfast
refreshing showers
friendly service intended to give customers their money's worth, be it for business travel, a weekend getaway or vacation.

Quality Inn insists on making guests' stay enjoyable. If guests are not satisfied with Quality Inn's accommodations or service, they ask for guests to please let the front desk know without delay so they can make it right. Positive feedback from guests consist of:

Light for reading -good
Bed -Comfortable.
Air Conditioning-Heater-Good but very noisy
Wi-Fi- Good
TV- Very good size
Refrigerator- not too noisy and a microwave
Room for bags-plenty
Tea Kettle or coffee maker- yes
Bathroom-regular amenities, clean
Shower pressure- a bit low but good enough, it needs cleaning.
Safety bar in bathroom-yes
Towels-Lots nice and clean
Amenities -normal
Hair dryer-wall good power
Full length mirror-yes
Parking -yes
Iron and ironing board-yes

Quality Inn's strongpoint is actually its conversion flexibility for franchise owners. Benefits include:

a customized approach, assessing owner's property and market conditions
tailoring improvement plans designed to increase the value of owner's asset over the long term.
embraced product diversity, through brand hallmarks
a cost effective way to provide brand consistency and to market the strong value proposition of the Quality Inn brand, centered on the "Value Qs"
working closely with developers during the design process to create a flexible and efficient prototype with a cohesive look and feel throughout. Every aspect was thoughtfully considered in the goal to blend sophistication and value.

Hotel locations are designed with developers in mind. Quality Inn provides hotel franchise owners a great opportunity for an existing asset looking to strengthen its market position and to drive a return on investment. Each hotel franchise is strengthened during conversion using Quality Inn's streamlined, value-oriented programs, designed to provide great value and satisfaction to guests. Hotel locations are often in convenient, high traffic areas, with many things in walking distance. Rooms are reported to be clean and spacious with basic amenities such as a microwave and fridge. The staff is said to be friendly and helpful. There is a hot breakfast reported as 'nice'.

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The Bad

Accommodations
Complaints
Pets

Quality Inn accommodations are sometimes said to be 'decent' and 'adequate'. The hot breakfast is deemed satisfactory but not as good as the signature hot breakfast at Comfort Inn hotels. Several complaints about Quality Inn hotels include:

paper thin walls
tiny swimming pool inconveniently located close to the street
The outside of the motel has the generic look of all US motels circa 1970s -- nothing aesthetic whatsoever.
Entry doors of the rooms are right out on the parking lot (i.e. no hallways, not set back from the parking lot) -- with the accompanying noise and lack of privacy.

Overall, the price is economical and adequate with reception being very friendly; however, its amenities appear to fall short of the hotel's brand promises of giving guests the best value for their money. This sentiment has been affirmed by guests on the following amenities:

Breakfast- held in a very reduced space.
Light for reading -needs lamp by bed
Bed -the bedspread is not very hygienic as they don't wash it for every guest. Most hotels no longer have them.
Air Conditioning-Heater-Good but very noisy
Shower pressure- a bit low but good enough, it needs cleaning.
Cloths line- no
Makeup mirror -no
Parking -needs some trash cans in the parking lot. Some gardening or decoration will help, the premises have no curve appeal.
Laundry-no self serve
Complimentary bottle water-no

If customers are traveling with pets, chances are Quality Inn won't take them. To find a specific Quality Inn hotel that does accommodate pets, one has to search the Choice Hotel.com website under the category 'pet-friendly hotels.' Also to be noted is that promoted amenities are typical at most United States hotels but not guaranteed. Additionally, amenities will vary at International locations.

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The Bottom Line

Quality Inn is a great economical choice for guests just wanting a clean place to lay their head for the night. No frills, decent and clean. Unfortunately, many of the family-owned Quality Inn franchise hotels are not as modern or aesthetically pleasing with the beautiful relaxing ambiance as the advertising and guest rankings might suggest.

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User Reviews

Star Rating
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3.5

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27 Reviews

Review Breakdown

5 grade

19%

4 grade

30%

3 grade

33%

2 grade

15%

1 grade

4%

Sentiment Criteria

Value

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Quality

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Service

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Martin Doherty

This Quality Inn Just recently changed from a days Inn north Carlisle, Pa where I Had been staying on and off the last few years. The second night I stayed there someone tried to gain entry to my room at 0200 A.M., the male subject produced a key card for the same room I was in then he apologized and headed downstairs to thee lobby. I tried to call the front office twice but nobody picked the phone up. I went to the desk in the morning and they apologized for what happened but evidently when I checked in they never recorded it in the computer. The day I checked out the clerk refused to give me a receipt and advised I have to get it from the booking agency. The establishment was great when it was the Days Inn but after this stay I don't know if I would ever go back.

7 years ago

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Doyal Stewart Salt Lake City, UT

We used a Quality Inn a couple years ago while traveling to see family. It was very basic, no frills or extras. I would say that it is very average. Nothing too great, but nothing too bad either. It's good for a quick overnight stay while travelling.

9 years ago

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Julie Firkins Orem, UT

we stayed at the quality inn while traveling from utah to new orleans at several locatiions. enjoyed our stay. you get what you pay for

9 years ago

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D. Velsor

The air conditioner was broken, Th e pool was filthy

7 years ago