La Quinta Inn
Is This Your Business?3.4
4.9
Overall Score
Author: Kalicia Bateman
LAST UPDATED: April 8th, 2022
Hotel Type: Economy
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The Good
- Amenities
- Locations
- Positive feedback
- free Bright Side Breakfast®
- free high-speed Internet
- exclusive Bright Morning Bed® with a pillowtop mattress.
- television
- iron
- hair dryer
- coffee maker
- Breakfast offers both cold and hot options. The first morning fresh fruit salad was provided but only bananas and apples were on the buffet the other two mornings.
- Hot options varied from day to day with make your own waffles, instant oatmeal, toast, scrambled eggs and breakfast potatoes remaining a constant. Cold options included yogurt, cereal, hard-boiled eggs, breakfast pastries.
- Breakfast buffet staff were very attentive and refilled things constantly. Hot sauce is provided.
- The Beauty Rest pillow top mattress is so comfy...sheets are soft, and the pillows are great. One guest commented on it at checkout and the staff gave her a card with the information about the mattress, and purchased one for her home.
The Bad
- Authenticity
- Consistency
- Complaints
- usually no on-site dining on the premises (outside of the free breakfast)
- Towels provided on the first day of stay were good, but the next two days the towels provided had definitely seen a lot of wear, were both rough and greyish rather than white.
- The toiletries were okay but guests recommend bringing your own if you like a bit of luxury.
- No ketchup provided with breakfast. Have to bring your own.
- Rooms facing the street are loud throughout the night and early morning.
The Bottom Line
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Stephanie s Detroit, MI
The young lady named sierra was awesome we had an issue with our reservation and we couldn't contact the company to try to deal with it so we were stuck it was late at night but we were in good hands she was very helpful and professional and she helped us navigate through our major problem and helped us get it all figured out she was amazing and we were thankful for her!!she deserves recognition we felt because without her that night we would have been just plain out of luck and stuck sleeping in our vehicle so thank you again to Sierra that works the front desk at la quinta in south gate Mi !!
4 years ago
Review Source
Judah Loeffler
With all the hotels I've stayed in over the years, I would have to say the LA Quinta Inn in Seguin Texas off Hwy 46, and I-10 has to be the nicest I've ever stayed in. The room was awesome, so very clean, crisp sheets and actually smelled good. The employees were so nice, and were eager to help with whatever was wanted or needed.
The front desk clerk was so nice and got my group checked in promptly. The housekeeper manager was awesome also. I will definitely come back to this location. Kudos to you all.
4 years ago
Catherine Reymer Saint Augustine, FL
My husband and I stayed at the la Quinta in Rock Hill , South Carolina during the storm, Doria, trying to get to our house in St Augustine. The date was Sept. 5th. A desk clerk , Nanette, went above and beyond with her kindness. We had a cat and we were told that the hotel was only dog friendly. She made sure that our reservation was honored. She used exceptional common sense. We were very grateful for making an exception concerning the pet issue. La Quinta should hire more employees such as Nanette.
7 years ago
Maria
I stayed at a La Quinta when moving from Montana to Nevada and it was late at night and they were very nice to me and allowed me to keep my pet in the room. It was cold outside snowing some so i really am grateful to be able to keep her in the room. I believe they charged me $10 more which i was glad to pay. The clerk was very nice and helpful too.
7 years ago
Wendy Shaw New Haven, CT
Definitely enjoyed my stay at the La Quinta Inn. Enjoyable staff. Beautiful rooms. The property I stayed at featured a pool ,free breakfast, free parking and shuttles. The amenities were great too! 24/7 front desk attendant was helpful also. Walking distance to fresh sea food bar a grill..Will definitely stay again.
4 years ago
Jacks Friend Riverton, UT
I loved staying at La Quinta Inn. When I got there late at night, they were still awake and ready to help me. When there was trouble with my rental car, they were able to shuttle me to the place I needed to go. La Quinta Inn is the best hotel EVER!
4 years ago
Dan Rogers Fort Worth, TX
The La Quinta Inn Wichita Falls near MSU had a challenge with AC/ heat in our room - the last night we stayed there the option of changing temperature and mode did not affect a thing at all
“ cool error- request service” was the print out on the thermostat — a little late to do that at midnight…
The hot water in the shower had minimal pressure - cold water came out like gang busters!
Front desk service was skimpy at best and almost non existent at times— the second day of our stay the key cards did not work so tried to go to front desk to get support. No one at the desk - five minutes was the wait so meanwhile a party of six adults and two kids came in to check in and the wait continued - my wife suggested perhaps the front desk attendee was outside smoking—— a gentleman from the large group went to check in the back parking lot and he then encountered an employee coming down in the elevator — so he and she walked to the front desk… my wife asked the man
“ Was I right?” The man replied - “ met her at the elevator”
To which the young lady behind the desk snapped, “‘
“ you can go stay at another hotel - I’ve give you a refund - I can do that because I am the general manager!”
I understand the facility had numerous employee challenges and shortage but without knowing what my wife had said the retort was rude, aggressive, and uncalled for!
Dan Rogers
Forney Tx
December 27 — our stay was two nights Dec 25 to 26
4 years ago
Cheyenne Taylor Louisville, KY
I would like to show appreciation for the housekeepers of the Laquinta Suites at location 13825 Terra View Trail Lou. Ky. For amazing hospitality especially our Favorite House Keepers Mrs. Robin& Ms.Laura..made us feel like family..again AMAZING Hospitality! 5 STARS FOR SURE .. Camacho Family
4 years ago
Marla Fitzpatrick Fort Worth, TX
The Laquinta Inn in OKC by the airport was very clean and accommodating. Jillian the manager helped me out and took care of me. She was professional and very pleasant. Good job to all the employees there. Thank you for a nice stay!
5 years ago
Eddie Rios Ogden, UT
La Quinta Inn is certainly more upscale than the common motel out there. I have utilized their accommodations and was very pleased at the cleanliness of rooms. They have great amenities as well. Price was perfect for what we needed at the time. Excellent all around.
6 years ago
McKinzie Figueroa Provo, UT
La Quinta is one of the cheaper hotels that you will find, but for the price you pay you it is amazing. We often like to travel with our dog and have never been charged a fee for having her with us. I love that even though they are a very pet friendly hotel you cannot tell that a pet has stayed there before. Even my dog does not go around sniffing like she normally would when there is a room that has had another dog in it. That tells me that they clean their rooms really well.
7 years ago
Hannah Pleasant Grove, UT
The ones I have stayed in are always clean and well furnished. My family and I use this hotel every time we go to disney land. It is nice and close the the park and affordable. The free breakfast is satisfactory. Customer service has always been great.
8 years ago
Review Source
Debora Paez Columbia, MO
La Quinta Inn is a great example of "you get what you pay for". The linen on the beds are usually clean and there is hot running water, things one might find essential for choosing where to spend a very short stay. Additionally the complimentary hot breakfast is nice including a waffle machine and sometimes even eggs depending on location. However, during COVID this was not the case. To my disappointment, the hotel packed breakfast bags for guests with a water bottle, a granola bar, and a piece of fruit wrapped in clear plastic like an apple. I appreciated the measures to avoid spreading of the virus but I was disappointed at how little they tried in regard to the food.
4 years ago
Review Source
Christina Lockett Frederick, MD
La Quinta Inn was a beautiful Inn. As soon as we walked in the floors were nice and shiny we could see our reflections in it. The staff was kind and wonderful they helped me and my family book a room. When we walked in the room I could smell the cleaning supplies that they used to clean the rooms. The beds were all nicely made up with an extra blanket on each bed. I would certainly go back to the La Quinta in the future.
5 years ago
Bessie B Gilbert, AZ
We have stayed at LaQuinta many times over the years. Their rooms were always clean. They are very accomidating if you need to arrive late or you need extra ammenidies in the room such as more towels or pillows. Also they would make sure i could get a main floor room since i have problems with stairs. Their breakfast was clean and the food was warm and they wouldn't run out of items. Good variety of choices too.
5 years ago
Review Source
Tyler Strieby Lehi, UT
Our family recently booked a local hotel at one of La Quinta's competitors. However, after checking in, we realized that the hotel we booked was unhealthily dirty. We didn't want to ruin our short family vacation, so we quickly checked out of that hotel and headed to a La Quinta Inn right down the street. The La Quinta Inn was spectacular! Their front desk got our family right into a comfortable and CLEAN room, their pool was amazing, the staff was friendly...Thank you for saving our vacation!
6 years ago
Review Source
Trey Farner Norcross, GA
Staying in a LaQuinta was amazing. I stayed once with my dad for a soccer trip and it made me feel like I was still at home. And checking in was a breeze and the fest lady was super nice and helpful. And when we asked for more towels she did so with a smile on her face and made me feel more comfortable. Thank you for the amazing service. I would definitely recommend to a friend.
6 years ago
Review Source
Malia Barnes Salt Lake City, UT
I recently stayed at the La Quinta by Wyndham in Logan Utah. The rooms were very clean and did not smell musty or smoky. The indoor pool and hot tub is very comfortable fresh and did not smell of chlorine. The staff was very nice and friendly I stayed with a large group for a tournament and the hotel is very accommodating us all together. I will definitely stay here again.
Breakfast was great! Lots of fresh options.
6 years ago
Deb Lingner Springfield, IL
Terrible in Moline,il. We were told new owners from our last stay!! First, Couldn't use the bathtub. The shower knob was stuck up, and couldn't be released!! Second, the electrical outlet behind the fridge was 1/2 broken off, exposing wires! Fire in the making! Next, 2 draws couldn't be open or shut. They were broken. All these things were pointed out to the desk clerk that night. Her response was, "Most of the rooms on 1st floor had baths that didn't work". They were fully aware of all these issues. To top it off, she had said they invested in new mattresses. That's a joke. When 2 people laid on it, you both rolled to the middle. I suggested to her they work on these issues before their business was ran into the ground. She indicated the new owner really didn't care!! It's not over yet. Upon checking in you had to place a $100 damage deposit. She stated they checked the room before you could leave!! I questioned her on how we knew the room wasn't damaged BEFORE we rented it??? She said they would know lol. We went to check out the next morning.(4am early flight out) The clerk on duty said he had to check the roomto complete checkout!! We were already NOT happy due to everything listed above. He came back saying, "He smelled smoke in the bathroom!!!". He THOUGHT he was going to make a fast $100. NOT! We told him to not even go there!!!!! That topped the stay off!!! We will NEVER stay there again! It was like a night from H***!
4 years ago Edited February 15, 2022
MM Largo, FL
I liked this hotel because they allow pets and don't charge a fee. However, I had a bad experience with my last stay. There was some confusion as to what day we were checking out at the end of our week stay. They thought we were checking out a day earlier than we intended to and we were gone all day on the last day and when we returned our key wouldn't work. I went to the office to get it fixed and there was a note for the clerk to call the manager you our return. She put him on the phone with me and he chewed me out because we had not checked out that morning. I apologized cc and said we were supposed to check out the following day and apologized for the confusion and said I could pay for the extra night at that time. The manager said no and that we had to check out (this was around 10pm). Wonder we had been there a week we had quite alot of things in our room to pack. The manager came to the hotel from home and stood over us while we packed saying we had 15 minutes or he would call the police. I was in tears as we gathered our stuff in a mad rush throwing it into trash bags because it was faster than packing our suitcases. Three posting lot for the hotel was now than half empty so it's not like they needed the room. Extremely rude considering it was a simple misunderstanding. I will never return.
4 years ago
Hank Kline DeBary, FL
Stayed at La Quinta St. Petersburg N. FL for two nights. Booked Handicapped room on first floor directly with Hotel. When I arrived they said first floor room wasn't available took second floor room. O'k since they had elevator. That night my wife went to take shower, and the seat provided on the tub was filthy. My wife thought it was POOP, I thought it may have been MOLD. Complained to front desk. Clerk came to room and agreed it was unacceptable and offered us handicapped room on third floor. Before I went to the trouble to pack everything and move my wife and I went to check out the room. We found the seat in the shower to be in the same disgusting condition. I told the front desk attendant I would remove the offending seat so my wife could shower without contamination. After I did, and then sanitized my hands my wife noticed there was no shower curtain. the clerk immediately brought one up and put it on for us. She took a shower , but the hand held shower would not stay up in the sliding mount, and about one half of the holes for the water to come out were clogged up. Since my wife has a medical condition which requires her to keep warm that night she was COLD we later found out that the heater is set so that the room will never get above 72* no matter what temperature you set it at. The hotel provided us with a portable electric heater the next morning, but hadn't told us about this the night before. Maintenance fixed the slide, but did nothing about the clogged hand shower head. Housekeeping did clean the folding seat on the tub. The next morning , while iI was seated in the office chair with loose arm rests at the desk eating breakfast, I noticed a bug crawling around on the desk. It got away before I could tell what kind of bug it was. The night desk clerk said he would take $20 off my bill for my trouble .
I don't look forward to patronizing this establishment in the near future.
5 years ago
Eric Stephenson Norwalk, CA
Our recent stay at Greenway Phoenix area La Quinta was anything but good.
With 4 persons in our room, we were given 2 towels and one roll of toilet paper. Upon those running out, we were told we would have to come back hours later for towel and toilet paper, they were completely out of. We were given tissue paper instead. Also area was full of pot smoking low life's.
6 years ago
Larson Riverton, UT
When we go on a trip with our families, we want to stay in a very comfortable place. At La Quinta, the beds were very comfortable, the swimming pool was warm, and the breakfast was delicious. We’ve enjoyed the times that we’ve spent at La Quinta.
6 years ago
Mary Johnson Plainfield, IN
We stayed at LaQuinta Smyrna TN, as we have several times before. I had a mistake on my bill, and problems with our room. I stated these problems on my feedback email I received, and got an email back from the Smyrna manager full of excuses, but no resolution to my billing problem. So I called Corporate offices, told my story. Waited on hold for quite awhile, only to be told I would receive a call from a supervisor within one week. It has been a week and a half. I have received no call. I would highly recommend not staying at La Quinta anywhere. You can get a much nicer room for a very comparable price, as they now charge 20.00 per night for pets. It is much nicer to stay at a hotel that has employees who care. Additionally, the Smyrna location is becoming quite rundown.
7 years ago
Roger bick Pearland, TX
I do not like hotels as a rule, but needed a dog friendly place. So stopped at the la Quinta off of I75. Accommodating staff, very good room considering the cost, and helpful. Overall a pleasant experience
7 years ago
Christopher
La Quinta Portland Oregon Airport is a basic inexpensive hotel. Convenient to airport with shuttles and park/fly plan. Indoor pool, hot tub, fitness facility. Delicious complete breakfast svc. Dog friendly. Nice range of local dining establishments.
7 years ago
Lesa Burgess Pleasant Grove, UT
I have stayed at the La Quinta Inn in Irvine, CA a number of times. I like the pricing they offer there to be right in Orange County & only 20 minutes away from the beach. The biggest complaint I had was the hotel being by the train tracks. It got really loud at times. Other than that, loved the location, service of hotel & room. Will totally stay there again.
8 years ago
Patrick Orem, UT
I stayed in the Rexburg hotel at La Quinta. We arrived kind of late to the hotel and it took awhile to find someone to help us. But they gave us a non-smoking room which was nice. The hotel was a bit old but it was one of the best hotels in Rexburg.
8 years ago
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Brynlee Dalton Riverton, UT
La Quinta Inn is THE BEST hotel I have ever stayed at in my life! I came to the hotel very late at night, and they were still awake and ready to help me. When there was trouble with our rental car, La Quinta Inn's shuttle was able to get us where we needed to go! I loved staying here so much!
4 years ago
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J B Sandy, UT
I love that no matter where I travel in the US, I can always find a La Quinta for a good night's sleep! I use them them a lot when I'm traveling solo for hiking and backpacking trips. The lower rates make them a good place to base out of on the front and back ends of the trip.
4 years ago Edited January 24, 2022
Review Source
Laurel Dalton Riverton, UT
Our family has stayed at the La Quinta Inn from Missouri to Texas. Each and every time, we were astounded by the level of customer service provided. Upon one stay, we arrived late at night and needed transport early the next morning. The hotel staff was eager and willing to provide us with free transportation to and from our destinations.
4 years ago
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Stefanie Ewer Providence, UT
Our family always tries to stay at a La Quinta when traveling. The beds are comfortable, the breakfasts are nice hot breakfasts and the employees are always friendly. The La Quinta in Meridian Idaho is one of the best. It’s is also great to earn points and earn free nights.
5 years ago
Review Source
Morgan whiting Los Angeles, CA
We stayed at a La Quinta in LA by the airport. It was clean and super cute. I only have an issue with the fact that I got charged money for having a dog in my room when they said no dogs allowed. We did not have a dog in the room.
6 years ago
Review Source
Christyan Bennett Mobile, AL
La Quinta Inns and Suites is my family’s favorite hotel out there. They have amazing warm and welcoming hospitality. The breakfast is always hot and delicious. They always have so much to offer for such a great price. Most Recommended!
6 years ago
Daniel Rollins
I pre-paid for a night at the La Quinta Inn at 7550 Remcon Circle, El Paso, TX. I was on a road trip and got there late (around 2AM). They told me they had already given my room away because I was late, even though it was pre-paid through Expedia. They told me they had no rooms available and I had to go find another place to stay. Later when I tried to dispute it with Expedia, the hotel claims that I was a no-show and that they had plenty of rooms. Would not recommend to anyone who might possibly show up late since they will give your room away and then deny it. My kid and I had to stay in a different La Quinta further down the road which cost $25 more for our one night stay but it was better than the nothing that we got at this lousy place. Don't stay at the La Quinta at 7500 Remcon Circle in El Paso, TX if you can help it.
4 years ago
Mary Johnson Charlotte, NC
My Experience with La Quinta Was the Worst First I Arrived at the Macon Georgia Location located At 3944 River place Drive the Front desk clerk was not at the desk when I arrived there were Five Families standing waiting for him to return Once I got serviced I was very disappointed because I had arrived from a 14 hour drive just for the clerk to tell me They Do not accept Cash App Visa Cards Or Cash Which is all I had Also I had already booked the reservation for the room It was late at night and all I wanted was to get a room and rest The clerk was very disrespectful and rude .
4 years ago
CRose Susanville, CA
When I booked the room the website stated they had a continental breakfast, a fitness center, and a pool. When we arrived they had discontinued the breakfast due to covid and they offered us a chocolate muffin and a granola bar each day. They closed the fitness center and did not offer any sort of remedy. They refused to clean the rooms throughout the week, pick up the trash, bring extra towels, or bring fresh linens. When we went to the desk and asked for more towels they repeatedly questioned us about why we wanted more towels.
We rented a scooter and they refused to allow the company to drop it off at the desk, even though the other hotels in the area do that. When we checked out, we asked if they could hold our luggage for a few hours, and they refused.
This is probably the worst experience I have ever had at a hotel!
4 years ago
stefnie willis Columbus, GA
I checked into my 2 bed room on June 27th 2021 at the Laquinta Inn North 1711 Rollins way in Columbus Ga. Staying with me was my 11 year old daughter and my 2 nieces ages 10 and 11. As I got to the room the GM was calling the phone in the room to tell me I had too many people in my room. He told me he was was coming to my room to count how many people were in there. The Gm actually came up to my room standing 2 feet away from me (without a mask on) yelling, disturbing guest, embarrassing, harassing and insulting me in front of my family. The Gm told me we had to leave HIS hotel for absolutely no reason at all. I was called a liar, I was told multiple times about how he had to put PEOPLE out for throwing parties in HIS hotel. I did not have any balloons, cake nor ice cream for the Gm to repeatedly tell me to pack my things up and leave. Angela, the FDC called me a liar and told me I told her I was only having 3 people in my room (I asked her was she calling me a liar and she said YES) . In the end the GM called the police on me to have my family and I escorted out of the hotel. Keep in mind that I spotted 2 separate families check in before me that had 5 people in their group (2 adults and 3 kids)!!! I was racially profiled and stereotyped as soon as I checked in for being black and having kids. He screwed up a relaxing and fun day I had planned for my family and he also took my hard earned points and I would like to know why!
5 years ago
Robert Lam Denver, CO
We stayed at the LaQuinta Inn off of Maple and I-680 in Omaha, NE.
When we pulled up we noticed that they are in the process of renovating the hotel. With that being said, it does not excuse this place of having mold on the grout in the shower. The shower floor was brown from dirt stains as was the sink. The metal edging on the pillow top matress is starting to come through the fabric.
We have taken pictures and videos of this room to put them on social media if something isn’t done.
5 years ago
Sharly Verlare West Dundee, IL
This is our 5th stay at La Quinta Inn in Mesilla Valley. Every year has been good, except last year and this year being the worst. It started with the manager getting into it with my husband because he had called in ahead of time to request we be away from the dog section due to barking dogs throughout the night during one of our stays. We wanted a restful sleep if possible. She said they don’t take that type of request and he said a staff member asked if he had any special requests when he originally made the reservation. She seemed to get upset stating he was racist against dogs. It was blown out of proportion. The manager even threatened to cancel our reservation. Unbelievable!! We had no housekeeping service until the later part of the 2nd day and that was only to change the 1 small overflowing trash can in the bathroom. There was no further housekeeping for the remainder 5 days. No clean wash cloths or towels, no replacement shampoo or soap. I had to go to the Dollar Tree to buy cups, shampoo and soap. No beds made. There’s not even a pen or scrap piece of paper to write on. The outlet covers have been covered with a plastic plate, so there very few outlets to use. We had to unplug the lights and clock to use that outlet to charge our phones. Sink constantly stops up and you have to wait for it to drain. Curtains don’t close all the way because they are ripped and hanging from the top. We had a smashed cockroach stuck to the wall by our bed. The hallway and stairs never looked like they have been vacuumed. We felt like we were the housekeeping with having to bag and empty our own garbage. It should’ve been brought up to us when we checked in that there would be no housekeeping service and if we needed anything to come to the front desk. That was never stated at all. We are beyond disappointed and most likely will not return here.
6 years ago
Andree Spark-DePass Rhinebeck, NY
DON'T GO TO THE BOHEMIA, NY - LA QUINTA UNLESS YOU WANT TO GET COVID- IT'S FILTHY, AND GROSS!!!!
We have been to the Bohemia, NY -La Quinta multiple times. This time was during the Pandemic, and what we saw was truly dangerous and horrifying.
I was uneasy staying at a hotel during the Pandemic, but was assured by the La Quinta website that they were going ALL OUT in terms of cleaning and disinfecting. I brought my disinfectant wipes anyway, just to be sure. THANK GOD I DID!! This room hadn't even been swept out (tons of hair on the bathroom floor, dirty light switch, and fawcett ) YUCK!! When I cleaned off the air conditioner (it's summer, so everyone is using it, windows didn't open!) I could have scraped the nastiness, food, grease, filth, and fingerprints off the surfaces with my fingernail.
My GOD, this place hasn't been properly cleaned in many, many guests. EVERYTHING was filthy!!! All surfaces that I cleaned with a wipe, came back with black filth, hair, grease, you name it. If it hadn't been so late when we arrived, we would have slept in our car to avoid this place. So, if this is how they're cleaning the surfaces, you think they're disinfecting the air with disinfectant spray, and switching on the air conditioners, and fans? Well our room was warm when we arrived and smelled of mildew. It turns out when we checked in the morning that the air conditioner had been leaking onto the carpeting (no wonder they had switched it off!) We did let the front desk know about our concerns on our way out. They said "oh sorry".
What the heck is wrong with the front desk staff, cleaners, management, and the Wyndham organization that owns it, is there no oversight.
P.S. I first tried to leave my comments on their website, but surprise, surprise, when you hit "submit" nothing happens, so there is no recourse, but a bad review. How sad, they don't even want to know how bad their hotels are. Save your health, and possibly your life...
DON'T stay at the BOHEMIA, NY - La QUINTA
6 years ago Edited September 14, 2021
A. Cheer Snohomish, WA
I stayed Marysville, Wa. 2nights @LaQuinta w/my 2 children. I noticed they charged my credit card $250 after I checked out. I called Mon, Tues, Thur, & Fri. Finally spoke to supervisor which I found out later he was manager (Joe A). He tell me there was missing top sheet & 2 towels. Myself or my children did not take NOTHING from this hotel. My Children & I didn't even get into the bed, we slept on top of the comforter w/our own blankets & pillows. Joe A told me he would refund me 1/2 my money. Which I have not seen yet. I would rather have all my money back therefore I have never stolen anything from anyone or anybody in my life. When I called the hotel not once did anyone return my call, not once. Joe told me Friday "oh I was just going to call you" but no reason why he didn't return my call all week? I'm so disappointed & felt there accusing me of theft. I'm so angry & disappointed with this hotels customer service........ I was staying 2nights in this hotel because I was getting my bathrooms remodeled in my home.
6 years ago
tbonnin@gt.rr.com Beverly, MA
I made reservations for the LaQuinta Hotel in Waxahachie, TX located at 311 Stadium Drive. Upon my arrival on Sunday, March 1, I waited for over 9 minutes for the desk clerk to process my prearranged stay. I had reserved my room in advance yet was still delayed in my attempt to check in. When I questioned the reason for the delay, I received no satisfactory answer. Upon receiving my room key to Room 323, I used the less than clean elevator with a problematic control panel door to arrive on the third floor. I found the room and when I opened the door, I found it to be occupied. I quickly closed the door and hurriedly left the area as I feared that I may be harmed by the renter of that room.
I returned to the desk clerk and explained that she had given me a room that was occupied. I received no explanation and certainly no apology. When I explained that I was concerned that I could have been shot, the clerk said “you probably wouldn’t be”. After some time, she found another room. This room was unkempt at best. Wooden 2X4 studs held up the lavatory. The couch had stains for who knows what and I simply stayed away from it. The lamp on the desk did not work as the switch was broken. The desk along with all surface areas had smears, stains and even worse. The carpet was torn in many spots and the caulking around the sink area seemed shoddy. The worst was the fact that the shower did not drain properly, and I was forced to shower in an unsanitary facility.
No maid service was afforded me during my two night stay. When I pointed this out to the desk clerk, she seemed less than concerned. As I noticed this after returning from a long day at work, I commented that the least she could do was to get me some towels. Instead of attempting to make a bad situation better, she told me to “stay there and I’ll get you some”. I instructed her to arrange for the delivery of the towels.
The absolute worst situation was on the morning of March 3, I found that water was again standing in my shower with questionable solids in the water. I called the fron desk and was told that maintenance wouldn’t arrive until 8:30. So I was forced to attempt to shower in a horribly unsanitary shower where water was backing up. I am completely disgusted even recalling this matter.
The last an final insult came as I checked out on March 3. I asked for the manager and was told that she wasn’t there. I waited thirty minutes while waiting for a workmate and again checked on the status of the manager. I was told that “Kristie” was there but on the phone. I left my contact information and requested that Kristie contact me ASAP as I wanted to inform her of the issues and my great dissatisfaction. As of this writing on the afternoon of Friday, March 6, I have not heard from the manager or anyone associated with the LaQuinta at Waxahachie, TX.
I am extremely upset about this whole incident. There were more issues, but I elected to focus on some of the more bothersome issues for brevity’s sake. Pictures are available if you would like to see some of the evidence of the conditions I am writing you about.
6 years ago
Brittany Wilkinson Herriman, UT
We've stayed with La Quinta a few times. They are a reasonable option when traveling with kids. They are clean and affordable. I would for sure stay at La Quinta again.
6 years ago
David warnock Hugo, OK
We got to our room on the 4th floor of the la quinta in moore oklahoma and although it was supposed to be smoke and pet free. It smelled like smoke and a strong oder of wet dog so they put us on the second floor and the smell was better but when i went to take a shower the water pressure was terrible. I have alot of pain and sometimes a hot shower with good pressure helps ease the pain but in this case the water pressure was so low that it was hard to even rinse all the soap off. I feel like this hotel was way over priced, it felt more like a $50 a nigjt hotel instead of the $100 we paid. I will advise anyone to find another place to stay because this was a bad experience and i will never be staying at another la quinta. Apparently they have went way down hill
7 years ago
Sari Doden Springfield, MO
I have stayed at this hotel several times over the past three years but I have to say last night’s stay (9/10/19) was by far the worst. The staff was super nice and helpful but our room was awful. The toilet seat felt like it was going to come off every time I sat down, the towel bar pulled off the wall, the tub had a piece of vinyl(?) attached to the bottom and there was no hair dryer. Chances are good we will no longer use this hotel for our overnight stop on the way to the beach.
7 years ago
Howard in Atalanta Dacula, GA
Stayed at the La Quinta in Bossier City, LA on the last leg of our trip from Colorado to Georgia. We requested a room that was dog friendly. The morning of our departure we noticed our dog was scratching a lot but thought nothing of it as it could just have been dry skin or something. By the time we arrived home 8 hours later, the dog was constantly scratching herself, so we checked her out and she was infested with fleas. She had been on a monthly flea and tick regime since we got her 5 years ago. For the next week we treated the dog several times, had professionals come in and clean/treat the floors. I even had to bomb our vehicle. Our out-of-pocket expenses exceed $300 so far.
I placed several calls to the property, each time asking for the GM Lawrence Brown and leaving a detailed message for my call. Mr. Brown is so arrogant and unprofessional that he chooses not to return my calls. I have called Corporate Office in Texas and left messages and they too have not returned my calls. Speaking to their Customer Service agent will only result in the call being routed back to the property which is obviously useless.
I do not know what the La Quinta cleaning policy is for rooms being occupied by dogs, but it is obviously minimal or non-existent.
Please avoid this property, especially if you have a pet, and please tell everyone you know.
7 years ago
Kathy Flores-Valle
I love staying at La Quinta what ever state I am in. La Quinta is always clean, great customer service. Able to take my dog along with no extra charge
7 years ago
Tom Pleasant Grove, UT
They have a great rewards program. Every time I stay here they treat me well and even though they are not the plush rooms of other hotel chains, they are of good quality and make me feel at home.
8 years ago
Susan Stewart Salt Lake City, UT
We've used the La Quinta a few times because my daughter-in-law worked there. It's alright for a cheap hotel. There are better cheap hotels, but the location was convenient and next to family. We did hear some funny stories from my daughter-in-law. I guess one time when she was cleaning a room there was a giant live fish in the bathtub someone had caught and left.
9 years ago
