As an international luxury hotel brand, Intercontinental Hotels like to stay one step ahead of its guests, anticipating guest's needs before they're stated. With an impressive history and high end client list with guests like Louis Armstrong and Grace Kelly, InterContinental hotels boast of not being a chain hotel. They claim each of their properties offer its own distinctive style, from heritage elegance to urban chic to resorts on tropical shores. Their choices of distinctive hotels include:

Iconic Historic Hotels
City Hotels
Resorts
Alliance Resorts

At each hotel, guests are offered basic accommodations in various categories: Premium Services

Free Morning Newspaper Delivered to Room
Turndown Service
Valet Service

Entertainment

Cable / Satellite TV
Color TV
In Room Movies - Premium Cable
In Room Video Check-out
Stereo
Video Review / Checkout

Workspace / Desk

Desk Level Electrical Outlet
Electrical Adapters Available
Spare Electrical Outlet at Desk
Work Desk w/ Lamp

Standard Internet Service

Standard Internet service is free for all IHG®Rewards Club members
Wireless Internet available in Standard Rooms, Executive Rooms, Suites, Business Center, Public Areas

Standard Room Wireless Fee for Non Members: $ 10.95 USD

Wired Internet available in Standard Rooms, Executive Rooms, Suites, Business Center, Public Areas

Standard Room Wired Fee for Non Members: $ 10.95 USD Bathroom / Personal Care

Bathrobe
Bathtub
Hairdryer
Private Bathroom
Scale

Phone / Fax

Direct Dial Phone
Phone with Voice Mail
Speaker Phone

Miscellaneous

All rooms non smoking
Connecting Rooms
Individually Controlled Air Conditioning
Iron / Ironing Board
Number of Closets in Executive Rooms: 1
Number of Closets in Some Rooms: 1
Number of Closets in Suites: 2
Rollaway Bed/Cot
Separate Hanging Closet
Windows Open by Guest
24 hour room service

Another added plus is that InterContinental does take pets. Guide dogs are free of charge. A few caveats:

Pet must weigh no more than 40 pounds
Pet deposit is due at time of check in and is nonrefundable
Pet Deposit $200.00 per stay

The hotel is friendly to foreign travelers and those whom English is not their first language. The staff speaks several languages:

Arabic
English
Spanish
French
Hungarian
Japanese
Tagalog
Chinese

There are also amenities for guests with disabilities:

Service animals allowed free
12 Room(s) with Accessibility Standards
Special Parking

Checkout is 11AM but late checkout option is available. Positive feedback from guests typically consists of:

staff are very friendly and helpful with a big smile on their faces
alarm clock was EASY to set
location is great and very central to various neighborhoods
great conference location-- had huge windows--natural light in conference spaces is always a treat.
The banquet dining was surprisingly good, with thoughtful vegetarian options
great location
nice architecture

thumb_down
The Bad

Room flaws
Pool hours
WiFi

The Intercontinental is very good, with only a few flaws that keep it from excellent. Three flaws in the rooms:

The street noise, even on the tenth floor, was still pretty distracting. If bothersome, guests would have to ask for a room higher up and hope one is available.
Second was the air conditioning. It was quite loud, and finicky-guests may have trouble getting comfortable.
The complimentary mini bar was a bit small for some tastes, and at times understocked.

Other mild critiques were of the pool closing too early (10 pm). Some feel they want a swim before bed after being out all day and getting back to the hotel late only to find the pool is closed. Another consideration is that WiFi is not complimentary unless you are an IHG Rewards Member. At almost 11 dollars per day, a basic amenity like WiFi can get quite expensive-especially for business travelers. And if you smoke, every room being 100% smoke free would definitely be an issue.

gavel
The Bottom Line

InterContinental is a premier worldwide luxury hotel brand offering a lengthy list of amenities. Accommodations that stand out are amenities for people with disabilities and pets being allowed at all hotels (with reasonable stipulations). Their aim seems to be to have all bases covered to meet guest's anticipated needs. The hotel promotes its uniqueness with every convenient location. These hotels fall into one of four categories: Iconic Historic Hotels, City Hotels, Resorts, and Alliance Resorts. Also a nice touch is the staff being equipped to speak several languages. A very good hotel, just a few minor tweaks to make it excellent.

Was this content helpful?
thumb_up Yes thumb_down No

border_color Write a Review

User Reviews

Star Rating
info

star star star star star_half

5 Reviews

Review Breakdown

5 grade

60%

4 grade

40%

3 grade

0%

2 grade

0%

1 grade

0%

Sentiment Criteria

Value

star star star star star

Quality

star star star star star

Service

star star star star star

Trustworthiness

star star star star star

cancel

info

star star star star star_border

Erin Rhoton Pleasant Grove, UT

InterContinental Hotels is a very comfortable place to stay. Their rooms are clean and they are happy to help with any issues.

8 years ago

check_circle
Review Source

star star star star star_border

Christyan Bennett New Orleans, LA

InterContinental Hotels and Resorts are very nicer. I love their warm breakfast and welcoming attitude.

6 years ago