The Holiday Inn Express motto is : "Settle in, plug in your laptop and enjoy your stay". With high speed internet access, a hot breakfast and a comfortable room, Holiday Inn Express is designed with frequent travelers in mind with the intent of leaving guests feeling both relaxed and recharged. However, Holiday Inn Express claims to be more than a basic business hotel. In an effort to prove this, they offer the following accommodations:

More free breakfast choices. The FREE Express Start™ Breakfast Bar offers popular food items such as Chobani® Greek Yogurt**, Kellogg's®, and Quaker® plus the regular buffet-style "go-to" items.

Free high-speed internet access for work or play.

eHost™ Online Concierge to provide information about your hotel and the local area.

A multi-function showerhead and plenty of water pressure in all guest rooms. There is also a curved curtain rod for more space and included fluffy soft cotton towels and premium toiletries.

Choice of firm or soft pillows waiting on the bed, along with fresh, clean linens

Many locations provide in-room microwave ovens, same-day laundry and dry-cleaning services, fax and photocopying services and Holiday Inn Express' Forget Something?℠ personal care program.

Children ages 19 and under stay free in a parent's room.

Positive feedback from guests typically consists of:

The outside is a playground for kids and the pool is big
There is also a small laundry room and the price is reasonable.
The restaurant is better than average for a hotel. ....and they have a dinner theatre
The rooms are kept in good shape by housekeeping.
Front desk staff are very accommodating and the bar staff are superb.
Happy hour from 4-7 daily with one munchie.
Very family- friendly amenites such as kids outdoor play area, indoor and outdoor pool, basketball court, indoor kids' play room

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The Bad

Thin walls

The Holiday Inn Express generally delivers on its promises of limited service and low-cost lodging without much complaint from guests. The only issues guests seem to have is that the hotels are badly built by the way they can hear other guests through the walls. Some people have found the hotel to be "basic and boring", thus only viable for a short stay. The breakfast options are welcomed at first, however, those on an extended stay have had issues with having the exact same breakfast options every day in certain hotels. The low price is the only factor making dissatisfied guests want to come back.

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The Bottom Line

Designed with frequent travelers in mind, Holiday Inn Express offers the basic amenities of high speed internet access, a hot breakfast and a comfortable room. Its highlights are its low price and family-friendly amenities.

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User Reviews

Star Rating
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4.4

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165 Reviews

Review Breakdown

5 grade

53%

4 grade

38%

3 grade

7%

2 grade

2%

1 grade

0%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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LeAnn Baytown, TX

My husband stays at the Holiday Inn Express in Port Lavaca every week on business. The staff is very welcoming and friendly to him. Since he is in there loyalty program, and he has racked up soooo many points, it has allowed us to go on many vacations and not have to pay for hotel rooms. Also, the breakfast is always good and fresh. And the rooms are always clean!

5 years ago

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Kaysha Love Las Vegas, NV

Holiday inn express is one of the most family oriented hotels I've ever visited. I think they put a lot of emphasis on being a family friendly zone. When I visited this hotel I felt like their pool area went over and above to ensure the children were enjoying the pool area.

6 years ago

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Julia Halliday Pleasant Grove, UT

I love staying at Holiday Inn Express! The past few times I have stayed I have enjoyed it very much. The employees are very kind, and the hotel is always neat and clean. The breakfast is one of the better ones, just make sure you go to one that hasn't changed their cinnamon roll recipe, because to me the rolls make it!

7 years ago

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Alicia Mesa, AZ

We have stayed in a Holiday Inn Express hotel a few times and been pleased with the experience overall! The rooms have been clean, the pool has been accessible and clean, and the service has been good. The free breakfast hasn't been stellar, but that may have to do in part with Covid and the restrictions that went into place because of that. Overall it was a good experience and I would book a room with them again!

4 years ago

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Olivia Hardy Olney, MD

Two weeks after we moved into our new home, our water pipes broke in our new home, we were forced to live at the hotel for 3 months while our home was repaired. Fortunately, we stayed at the Holiday Inn Express, and other than the event itself, we couldn't have been happier. We awoke each day to a great, free, breakfast, which was also the time we had prearranged with the staff to clean our spacious, modern suite. The staff was all friendly, and helpful too. We couldn't have been happier being stuck in the predicament. I wholeheartedly recommend this company!

5 years ago

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take7 Sandy, UT

We usually stay at holiday inn because of building points with staying there. We can usually find one close to wherever we are working or visiting. The kids enjoy swimming and breakfast. We enjoy the nice comfortable beds - large rooms for us and kids. Wi fi is always great too. Can work and do things while staying there. The workers are friendly and always help out when we ask for extra things we forgot. The cleaning is always timely and fresh.

6 years ago

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Stephanie Love Herriman, UT

We have stayed at the holiday inn express in Salt Lake City several times and have had many birthday parties for my kids there. The one is salt lake has a water slide and a theater room. The kids loved the water slide. It was a huge hit for the birthday parties. The rooms were really nice and clean and the price was very affordable. It was so worth the stay.

6 years ago

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roberto arcia Columbia, MO

When it comes to hotels, Holiday Inn Express is by far the best. I will continue to use Holiday Inn Express when it comes to hotels for their various different options and reward systems. I have been highly satisfied with each stay at a Holiday Inn Express.

4 years ago

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Britni Laidler Lindon, UT

I love staying at Holiday Inn Expresses when traveling. I first stayed at one for a work trip and was pleasantly surprised. Now I always look to see if there is one where I am traveling, they are clean and don't break the bank. Their breakfast is always great also.

5 years ago

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Madisen Cluff Los Angeles, CA

I have only stayed at the Holiday Inn Express once in my life but I loved it. As far as hotels go, the place was very clean and the bed was comfortable. i usually have a hard time sleeping in hotels because either the pillow is too flat or the bed isn't comfy enough but I ahd none of those problems during my stay.

5 years ago

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Bing Yeung Riverton, UT

I've used Holiday's several times in different states and they've always left me an impression. Customer service was always good when we were there. Check-ins were quick and breakfast service was amazing (back before covid happened). You can't beat the price and the quality Holiday inn gives you.

5 years ago

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Terin Layton, UT

We recently stayed at Holiday Inn Express and had a wonderful experience. The staff was friendly. The room and its bathroom were clean, and Spacious! And I loved that I could stay there with my two dogs! I will definitely stay there again.

5 years ago

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Natalie Drewery ,

Love the convenience we get at Holiday Inn Express hotels. Great environment for a great price. Recently we did a staycation at a Holiday Inn Express to change up our scenery since we haven't been able to travel due to the Covid-19 pandemic. We had a lovely time with family even though we were only a short drive away from home!

6 years ago

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James Conder Eagle Mountain, UT

Loved all my stays at Holiday Inn express. The customer service was always great, clean rooms and morning breakfast was amazing. one word of advise if any would be to switch up the Breakfast, some people can only hand biscuits and gravy for so long.

6 years ago

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Madison Kneiss Wiggins, MS

It's a great place for the whole family to stay. Convenient locations. Friendly staff. Good breakfast. Rooms are pretty clean. And the front desk is usually quick to solve any requests you might have, like extra soap or towels.

6 years ago

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Katie Kearney Vienna, VA

These hotels are always clean. They aren't anything too special but they are reasonably priced and comfortable so I do not have any complaints. Most the time when I travel I only come to my room to sleep. I don't ever spend much time at the hotel so it's perfect for my husband and I! I have no doubt I will stay at a Holiday Inn Express again.

7 years ago

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Sicely Lyn Russell Mesa, AZ

Eveytime I stay rooms are super clean! The breakfast is amazing their and the pool curfew is reasonable. I always try to stay at a hotel like this if I can.

5 years ago

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Brittany Wilkinson Herriman, UT

We've enjoyed our stay at the Holiday Inn. We've stayed with them a few times and I only have good things to say. Clean, Comfortable and reasonably priced.

6 years ago

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Shopman Herriman, UT

We have been happy with our stays at Holiday Inn Express. The hotels have enough features to make us happy. They are clean and attractive hotels. The breakfast is always good.

4 years ago

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J B Sandy, UT

When I'm just in and out on a quick trip, Holiday Inn Express prefered hotel. You can't beat the rates with a free breakfast. Saves me an extra stop in the morning, more time to sleep!

4 years ago Edited January 24, 2022

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aserbacher Tallahassee, FL

Every year for Thanksgiving, my family and I stop at the Holiday Inn Express in Franklin, Kentucky. The service is always great and the rooms are very clean. Will definitely continue to stay there in the future.

4 years ago

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Rocio Diaz Tallahassee, FL

Holiday Inn Express are for the budget-conscious consumers who still want to experience a great stay. Absolutely no complaints as customer service and cleanliness have always been great.

4 years ago

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Mark Benson Nakhon Sawan, 60

Holiday Inn Express is a consistently reliable hotel in my opinion. I have never had an issue and the rooms are consistently very comfortable. The employees have been kind and polite as well.

5 years ago

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CJ Milke Olney, MD

Holiday Inn Express was a great hotel for a one night stay. I always stayed in Holiday Inn Express as a child attending volleyball tournaments every weekend. Very reliable company!

5 years ago

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Megan Milke Laurel, MD

Holiday Inn Express is THE most convenient 1-2 night hotel. The check out in the morning is easily one of the smoothest things I have ever done. Holiday Inn Express' room service is also very quick and convenient.

5 years ago

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Freddy V Provo, UT

I work construction and everytime I travel far for work I always stay at a Holiday Inn. The rooms are comfortable, the staff is always helpful and friendly, and the prices are great!

5 years ago

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Victoria Fayetteville, AR

When I travel, I hate paying for super expensive hotels, because Holiday inn has everything I need and is super nice! I always use Holiday Inn because they are everywhere and have the best deals and the cleanest rooms.

5 years ago

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Christopher Whiting Los Angeles, CA

I travel a lot across the country and Holiday Inn is my go-to hotel when possible. Great rooms at a competitive price. I have yet to be let down at a location. I always have a great experience.

6 years ago Edited September 14, 2021

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Cassie Wassmer Lehi, UT

We like to stay in Holiday Inn Express because of the variety of breakfast they serve. It is always very good and filling. Their beds and pillows are always so comfortable and the rooms are very clean.

6 years ago

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Wayne Young Little Rock, AR

I love staying at Holiday Inn Express for work. It is safe, reliable and always clean. There is always good parking and it is easy to get in and out. They always have a good continental breakfast.

6 years ago

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Jacobrobot321 Leesville, LA

Holiday Inn Express has always been my top go to hotel to stay at. The continental breakfast for Free and the comfy home like rooms always make me super cozy and eager to book more trips just to stay at this hotel

6 years ago

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Kilee Wagner Eagle Mountain, UT

My kids favorite part of staying here is the automatic pancake maker they have at their continental breakfast! They want to stay here everytime just for that! Clean and good customer service.

6 years ago

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Trey Farner Norcross, GA

Staying in holiday inns rooms were amazing. The bed was super clean the balcony had a beautiful view and the customer service was fantastic. I would highly recommend this to everyone looking for a hotel.

6 years ago

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cb Thibodaux, LA

Very family friendly hotel! The restaurant first off shouldn't be in a hotel because the food is just that good! The housekeeping is so kind and courteous and keep the rooms in amazing shape!

6 years ago

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Reckholdt Draper, UT

Holiday Inn Express and suites have saved us in our travels. We always want a clean and comfortable place to stay and their rooms are always that and very spacious compared to most hotels these days.

6 years ago

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Zac Cannon Biloxi, MS

I have stayed at Holiday Inn Express on many occasions when traveling with groups. They are easy to work with when dealing with large school groups. The rooms are great and their rates are very reasonable.

6 years ago

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Molly Keogh Ogden, UT

It is always nice to arrive at a Hotel and feel good about staying the night. The Staff was great the room was clean and well maintained.

6 years ago

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Laurie Massie Gulfport, MS

We stay at the Holiday Inn Express every time we travel!! Love HIE!! ❤️ Always clean, super friendly staff, yummy breakfasts!

6 years ago

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Sara Jane Crestwood, KY

We have spent more than our fair share of weekends at Holiday Inn Express. The pools are always kept up well. Rooms are good size. Breakfast is good.

8 years ago

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emblair Herriman, UT

My go-to hotel when traveling with the family. They have great options for kids, and we've always received top notch service during our stays. Thank you!

4 years ago

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Janalee Nielson Smithfield, UT

One of my favorite hotels to stay at is Holiday Inn Express. I have always had a good experience with the accommodations and they serve a nice breakfast.

5 years ago

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Caytee Wankier Idaho Falls, ID

Holiday Inn Express is definitely our go-to hotel! Every single one we have been to has been exceptionally clean and we may be a little biased to their breakfasts.

5 years ago

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Brittney Miskin Riverton, UT

Love they Holiday Inn Express! No matter where you are, if you stay at a Holiday Inn Express you know you can depend on a clean room and great customer service.

6 years ago

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Nana Asiata Herriman, UT

They have an amazing team of customer service and also room service! They serve great breakfast and do an amazing job making sure your stay is on a good track!

8 years ago

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Dylan Findlay South Jordan, UT

I have never had issues with booking or staying at a Holiday Inn Express. Affordable, clean and comfortable...

8 years ago

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Christopher Milke Olney, MD

Nice limited service option. Hard to tell the difference between a new Holiday Inn and a Holiday Inn Express, but a good value every time.

5 years ago

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Olmanika Milfort Tallahassee, FL

I always book with this hotel and always have the best experience. The rooms are always clean and the service is always phenomenal

5 years ago

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Joannetta Jarman Secaucus, NJ

We actually like these more than the regular Holiday Inn's. They seem more modern and updated and they have a great little breakfast in the lobby.

5 years ago

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Cindy H Gilbert, AZ

I stayed in a Holiday inn Express in Oregon in 2018 that was amazing. It was clean, the breakfast had many options and it was a great price!

5 years ago

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Ashley Blosil Kennewick, WA

This is our favorite chain to find for staying over night with our young family. Always clean, friendly, and the best complimentary breakfast

5 years ago

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