Hilton Hotels & Resorts

I stayed at a Hilton in Orange County, CA and I did not have the greatest experience. The front desk associates were wonderful, but the cleanliness of the rooms were absolutely horrific. The first room that I was assigned, had makeup residue all over the table, there were clothes tags on the bottom of the closet as well as hair in the sink. Walked into that room and right back out again after taking pictures. Front desk was very kind and set me up with a different room on a different floor. This room had used soap in the shower still, soda spills on the wall by the trash, dust on the lamp shades and it smelt awful. Again went down with pictures and they moved me to another "better" room after the desk associate told me that I hadn't been the only complaint that day. By this time I was done and just wanted to get some dinner and go to bed. I had driven 12 hours that day and just wanted to be done. The last room they gave me had a questionable stain on the curtains...and the mini fridge had water dripping in the back of it with some noticeable mold. The fridge was also luke warm even after I turned up the cooling on it. Not that I was going to put anything in it with the mold in the back anyway. The downstairs dinning was good, the staff there was super friendly and the food was good. Overall will not stay there again, I expected more out of a Hilton.

Sometimes the staff are not very nice when you check in late and there’s not many people but individually the rooms seem clean and it feels different than just staying at home. This helps me to become more relaxed and actually enjoy my trip

I've been in multiple Hilton Hotels while traveling on vacations and during away volleyball tournaments. Hotel rooms are average, but some times close to the busy streets so it is hard to sleep at night. Breakfast staff are nice as they prepared breakfast for me and my family very early in the morning when I had to go to volleyball tournaments.

I have used Hilton properties frequently for work and vacation. They are clean, well located, and usually reasonably priced. My only concern is that sometimes their properties are older and not as well kept as they could be.