Hampton Inn offers a bold 100% guarantee of friendly service, clean rooms and comfortable surroundings, every time. If guests are not satisfied, Hampton doesn't expect them to pay. Hampton also prides itself on offering a consistent, relaxed approach. They have an online store named shophampton.com so guests can capture the same "comfort-driven spirit" at home. Items sold are the exclusively available Hampton Bed, Hampton's signature bedding collection, bath linens, shower accessories, and home goods. Recently, Hampton inn has made some new upgrades, including:

localized packages, i.e. a Casino Package or a Fallsview Indoor Waterpark Package at the Hampton Inn at the Falls in Niagara Falls, Ontario, Canada.
hot items in the "On the House" breakfast including hard-boiled eggs, fresh fruit, and cheese omelettes with real, non-processed cheddar cheese
a new "Jump Start Fitness Center"
Hampton locations offer additional services like an onsite bar as well as limited lunch and dinner.

Other guest accommodations include:

curved shower curtain rods in bathrooms
upgraded hotel beds to the luxurious "Cloud Nine".

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The Bad

Limited service
Consistency
Noise

Most Hampton Hotels (except the new Hampton Boutique Hotels) are considered limited-service hotels, as they do not offer an on-site restaurant nor amenities such as bell services and concierge found at full-service hotels. Another potential downfall is the fact that Hampton Inn hotels are mostly owned by individual franchisees, meaning that brand consistency and quality standards are not streamlined. One Hampton hotel can vary greatly from the next regarding amenities and the quality of amenities. The downside of being in a convenient location is the noise factor. The closer your room is to the street, the higher the chances you will not have a good night's sleep or an overall quiet relaxing experience.

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The Bottom Line

With over 30 years in the hotel business, the Hampton Inn brand primarily caters to the budget-minded business and leisure traveler. The hotel includes free breakfast, free Wifi in rooms and typcially great locations for tourists. It's not a luxury hotel, however, but it is affordable. Its major highlight is its 100% money back guarantee if guests are not satisfied.

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User Reviews

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4.4

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231 Reviews

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8%

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1%

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Jadon Barre Dallas, TX

My visit to Hampton Inn was unsatisfactory. The hotel rooms we’re very unsanitary. I was disgusted How poorly kept they’d were. The shower had mold in it. The beds were stained. The staff was also very rude. I had a very bad stay.

6 years ago

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Sara Smith Riverton, UT

I was not happy with our hotel experience here at all. The staff walked us to our room and the place was dark and creepy and the room did not have working heat/ac and lights were out and we ended up finding somewhere else to stay that provided more safety features.

6 years ago

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Jacqueline Nave Cibolo, TX

Has always been my hotel of choice. Ft Walton Hampton was not nearly as good as others. Needs renovations and breakfast was horrible with sour milk and rocks for biscuits

7 years ago