Hampton Inn offers a bold 100% guarantee of friendly service, clean rooms and comfortable surroundings, every time. If guests are not satisfied, Hampton doesn't expect them to pay. Hampton also prides itself on offering a consistent, relaxed approach. They have an online store named shophampton.com so guests can capture the same "comfort-driven spirit" at home. Items sold are the exclusively available Hampton Bed, Hampton's signature bedding collection, bath linens, shower accessories, and home goods. Recently, Hampton inn has made some new upgrades, including:

localized packages, i.e. a Casino Package or a Fallsview Indoor Waterpark Package at the Hampton Inn at the Falls in Niagara Falls, Ontario, Canada.
hot items in the "On the House" breakfast including hard-boiled eggs, fresh fruit, and cheese omelettes with real, non-processed cheddar cheese
a new "Jump Start Fitness Center"
Hampton locations offer additional services like an onsite bar as well as limited lunch and dinner.

Other guest accommodations include:

curved shower curtain rods in bathrooms
upgraded hotel beds to the luxurious "Cloud Nine".

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The Bad

Limited service
Consistency
Noise

Most Hampton Hotels (except the new Hampton Boutique Hotels) are considered limited-service hotels, as they do not offer an on-site restaurant nor amenities such as bell services and concierge found at full-service hotels. Another potential downfall is the fact that Hampton Inn hotels are mostly owned by individual franchisees, meaning that brand consistency and quality standards are not streamlined. One Hampton hotel can vary greatly from the next regarding amenities and the quality of amenities. The downside of being in a convenient location is the noise factor. The closer your room is to the street, the higher the chances you will not have a good night's sleep or an overall quiet relaxing experience.

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The Bottom Line

With over 30 years in the hotel business, the Hampton Inn brand primarily caters to the budget-minded business and leisure traveler. The hotel includes free breakfast, free Wifi in rooms and typcially great locations for tourists. It's not a luxury hotel, however, but it is affordable. Its major highlight is its 100% money back guarantee if guests are not satisfied.

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User Reviews

Star Rating
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4.4

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231 Reviews

Review Breakdown

5 grade

54%

4 grade

36%

3 grade

8%

2 grade

0%

1 grade

1%

Sentiment Criteria

Value

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Quality

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Service

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Mario Martin Montgomery, TX

Years ago I was looking to take my wife on a weekend excursion after her surgery. I had researched a few hotels in the area of my choice. Unbelievably, most of the hotels were unacceptably overpriced and/or didn't offer the amenities that I needed and expected. Lastly, I decided to contact Hampton Inns & Suites against my better judgement (because I figured they would be overpriced as well). I call and had the pleasure of speaking with management. I had explained what I wanted to do for my wife, and the Hampton Inns & Suites management offered me an AMAZING weekend experience, with all the amenities expected and more. The whole weekend my wife and I had received best service experience one can ask for. Not only was the Hampton Inns &Suites clean, comfortable, and professional. The entire weekend was the most budget friendly we've after experienced. Needless-to-say, Hampton Inns & Suites has made a loyalist of my family.

4 years ago

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Kenneth Ericksen Hyde Park, UT

Hampton Inn is a clean medium grade hotel chain. I stay in them whenever I can. I love their breakfasts - eggs, bacon, sausage and everything else. Beds are comfortable and rooms are clean. I have stayed in higher priced hotels with not nearly as nice a rooms. Also higher priced hotels do not offer free breakfast. Cheaper or comparably priced hotels rooms are not as nice and have only Continental Breakfast. In my opinion - bang for the buck you can't beat Hampton Inn.

10 years ago

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Carol Hancock

We stayed at the Hampton Inn in downtown Philadelphia this past week. The desk help was fantastic. They were very friendly and made sure that we had everything we needed. They were great about giving us directions for the surrounding area and made our stay great. The bellman was also very helpful with our luggage and was friendly.

9 years ago

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Lisa C Johnson Washington, DC

I dont think its fair to lump all Hampton hotels ratings together. Each hotel is different. I had a bad experience at a Hampton Inn in VA. This should not reflect all Hampton Inns. At this particular hotel the room we were given the wall units were not working. The room lights, the TV, the refrigerator, etc didnt work. The refrigerator still had the previous occupants food in it. We were moved to another room and it was much better. However, the price was very reasonable and the front desk did her best to correct the problem.

5 years ago

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Wendy Liu Bethesda, MD

The room and bathroom are clean, the AC works nicely. The bed and pillows are comfortable. The TV is in good shape. Lighting is ample. Several large mirrors including a full length one. Coffee maker in the room with the usual fixings. Decent breakfast buffet included. Excellent vending area. Friendly staff. Good location - was quiet, I felt safe, and there is nearby access (walking distance) to public transportation, restaurants, bars, entertainment, and shopping.

6 years ago

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Stacy

Friendly and helpful front desk workers. One Hampton had a fountain coke machine in the lobby for guests to enjoy, this was awesome. All should have it! Continental breakfast was good

7 years ago

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Frances G. Ricks

We stay at Hampton Inns when we travel yo Utah and also Calif. We prefer the handicapped rooms as I have a disability and find their rooms very accommodating. The rooms are always very clean.

7 years ago

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Amberly Pack Salt Lake City, UT

Great experience renting a suite with my kids. They played games in the common kitchen area, swam in the pool, ate fresh- cooked late night cookies from the lobby, and started the next day with a convenient breakfast. Thanks for the hospitality!

4 years ago

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anna blaser CA

Hampton Inn is a pretty good option, especially if you’re looking for a good price. They have good cleaning and room management, but sometimes the staff is lacking. Compared to others, it doesn’t rank as high, but on it’s own it’s not too bad.

4 years ago

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Brian Cowley Riverton, UT

Recently stayed in a Hampton Inn in St. George. It was a good hotel and was clean for the most part. It was a new hotel and the towels where pretty pathetic for a such a new hotel. And the pool towels they give you barely even covered our smaller children. Other than that, it was a good hotel.

4 years ago

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Amalia AMLU5848 Arvada, CO

I have stayed at a Hampton Inn in about 10 different states and each one was fairly clean and reasonably priced. They have great services like pools and complimentary breakfast which makes things easier and feel more like home on the road.

6 years ago

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Zabsanti Silverhill, AL

I've been to several hotels from this chain and the services is satisfactory. The staff is well centered but the suits and room often possessed a dirty smell or a gritty feel. The breakfast is like most other hotels but the service behind it is good.

6 years ago

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mccandless24 Kaysville, UT

I recently stayed at a Hampton and was very satisfied with my stay. The room was very comfortable and clean. Hotel staff was great. I did not have time to get breakfast in the morning but it did look really nice. The only issue I had was parking. I was almost not able to park in the hotel parking lot due to lack of spaces.

6 years ago

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Michelle Rios Ogden, UT

I have attended many conferences in Hampton Inn and Suites. The facilities provided have been clean and the staff has been attentive to my needs. If planning a conference, I would not hesitate to book at Hampton Inn and Suites.

6 years ago

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Aaliyah Lobendahn Orem, UT

No matter where I am Hampton always looks clean, professional, and has great service. The rooms are always in top shape, and it’s always peaceful. Never any noisy neighbors or impolite workers. And the breakfast is great too!

6 years ago

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Mickey Mangum Long Beach, MS

Hampton Inn is a very trustworthy hotel if you are traveling. The quality of all their properties is always the same and of a high level. I have never been disappointed with the room, service, food, or any other aspect of one of their properties. If there is a doubt, choose this one. Not always the cheapest but you can be sure it will be fine.

6 years ago

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Dee Farquharson Washington, DC

The price I got for my room was very competitive. However, the hotel listed having parking included, but when I arrived it was only valet parking that was available-for $40. Had this been made clearer in the listing, I would have taken a taxi service. The staff was very friendly and helpful and made me very comfortable.

7 years ago

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Nyla C. Tallahassee, FL

Hampton Inn and Suites has been one of the hotels that I have been staying at for years now when I travel given that they are a trustworthy franchise. They have great customer service and good breakfast as well.

4 years ago

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Gabe Burton Riverton, UT

Clean, they leave little candy and mints for you, which is kinda cute, however it can be pricey and spotty depending on location. My last stay was good, and they even re-washed my sheets when they smelled a little funny!

5 years ago

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Peter Harmatuk Columbia, MD

I’ve been a long time customer of Hampton Inn for 20+ years. The suite concept is really nice and gives you a bit of extra room and comfort when compared to a standard hotel room.

5 years ago

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Christi Gilbert Gettysburg, PA

I like earning the points to go towards future stays and being able to give those points to someone else, like a fellow soccer mom who is also going to the tournament with you.

5 years ago

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Joannetta Jarman Secaucus, NJ

These are great for long stays in places that don't have a lot of options. Very spacious and the amenities are great too. We had a kitchen in the Orlando location one year and it worked perfectly for family meals.

5 years ago

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Martha Gourley Pleasant Grove, UT

Hampton Inn is always a good choice if you are on a budget and want a great value for your money. They provide comfortable rooms and a nice hot breakfast. All for a good price.

6 years ago

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Qian Ye

When we travel for family vacations, Hampton inn is obe of our top chouces. Bucause it provides reasonanle price and has good free breakfast.

7 years ago

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Chris Patton

usually can depend on a quiet and clean room.I like the ability to pick my room. Breakast is good at most locations, but a few are losers.

7 years ago

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Nana Asiata Herriman, UT

The service there could be a little better but when we went there, the breakfast there was amazing. The front desk always helpful and welcoming.

8 years ago

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Lmt3 Provo, UT

When we travel we stay, almost exclusively, at Hampton Inns. They are usually pretty convenient to where we are visiting. Being Hilton Honors members helps with perks.

5 years ago

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Jen Burt Herriman, UT

I have always been happy with the accommodations that we have rented from Hampton Inn and Suites. Their breakfast buffet has always been a favorite of my family.

5 years ago Edited September 14, 2021

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Christopher Whiting Los Angeles, CA

I have liked staying at these through my travels. I have had some experienced better than others. Overall they are above average rooms with great customer service.

6 years ago Edited September 14, 2021

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Wayne Young Little Rock, AR

Hampton Inn is a great value for a business trip for a clean, reliable and consistent hotel room. The hotels are always safe and provide a good continental breakfast.

6 years ago

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Myken Cheyenne, WY

We have really enjoyed our stays at Hampton Inn. The staff are friendly and welcoming, rooms are clean and well kept and the complimentary breakfasts are an added bonus.

6 years ago

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Brenda Thomas Ferron, UT

We stayed at a Hampton on our last vacation. It was very nice and we had a very enjoyable trip. Our room was always very clean and the breakfast was better than most.

6 years ago

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Erika Douglas Cedar Fort, UT

These hotels have always worked well for our family. We're capable of getting a joining rooms for our children, and we spend time in the swim pool as a family.

6 years ago

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Jesse Rice Biloxi, MS

Hampton is a reliable and good service hotel with clean rooms with a predictable layout. The locations are always convenient and the rates are reasonable.

6 years ago

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Brittney Miskin Riverton, UT

You can usually have a great stay at Hampton Inn. Some locations aren't as nice as others, but you typically can depend on a nice room and good customer service.

6 years ago

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Tom Gourley Pleasant Grove, UT

A mid-range facility where facilities can often be outdated or in need of repair. A good breakfast offering. My children also like those Hamptons that have indoor pools.

6 years ago

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Doug Foerch Libertyville, IL

A mid range hotel that is quite noice. They have a garden tee that you will enjoy your stay or money back.

5 years ago

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Yolanda Queer Shelley, ID

Hampton Inns are a great place to park it for the night: the beds are always fresh and I love their pillows!

5 years ago

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Nichola Churchwell Tallahassee, FL

Clean, tasteful rooms, great service, a wonderful breakfast bar, free internet, and good meeting facilities.

6 years ago

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Brandon Scott Norcross, GA

I was on a field trip my Highschool band, where we went to Hampton Inn. Hampton has really nice comfy rooms

6 years ago

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Jake Baleyev Madison, MS

Very nice hotels, good service; always all over the place. They always have room at their hotels for new customers.

6 years ago

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Jordan Bell Orem, UT

Hampton Inn is a great company, I've never had any problems while staying in one of their hotels. They were very clean and well kept.

4 years ago

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The Bean Spiller Provo, UT

They had a really good breakfast and pretty typical hotel setup in terms of interior design, furnishings and the like. A little pricey, however

5 years ago

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Bethany Rockville, MD

I prefer to choose Hampton Inn & Suites when our family travel because it is usually clean and comfortable. Location wise, it is usually convenient!

5 years ago

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Nate Ashby Provo, UT

Just stayed in a Hampton. It was great. They were COVID friendly in every way. Helped us decide where to go to dinner for the night.

5 years ago

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Ashley Roberts Norcross, GA

Clean rooms and nice staff. The rooms are not necessarily the biggest or the best but they do work really nice for a few nights.

6 years ago

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Nicole Jones Sandy, UT

We do a big road trip every summer and stay at Hampton Inn along the way. We find their hotels to be clean, up to date, and affordable.

6 years ago

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Bryndie Managua, MN

Super clean rooms, very convenient location. Staff was super helpful and friendly and knowledgeable about local attractions.

6 years ago

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Jon Robinson Riverton, UT

I used to travel a lot for work and found myself at Hamptons quite a bit. They were always a good value. Clean and comfortable.

6 years ago

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Lacey Horne Eagle Mountain, UT

Good clean rooms, breakfast is amazing, and staff is always friendly. This is the first place we price out when traveling.

6 years ago

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