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5.6

Overall Score

Author: Kalicia Bateman

LAST UPDATED: February 1st, 2022

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The Good

  • Consistency
  • Benefits
Embassy Suites tries their best to anticipate travelers' needs and meet them. In there 200 locations you will find the same great service and quality rooms. Each room at the Embassy Suites is two room suite ensuring that travelers have the room they need to relax and recover from their travels. Embassy Suites invites everyone to come and stay with them and enjoy all they have to offer. Here are a few of the great things that are offered to every Embassy Suite customer:
  • Location: Embassy Suites call six countries home, so you can find them at your international destination.
  • Breakfast: This isn't your normal continental breakfast. Embassy Suites offers cook-to-order breakfast to each customer.
  • Evening Receptions: Complimentary drinks are offered each evening at the evening receptions within every Embassy Suites.
  • Fitness: Each location has a 24-hour fitness center.
  • Business: Business Link gives travelers a place to focus on business with complimentary faxing and printing.
  • Connect: Stay connected with high-speed internet at every location.
  • Rewards: Embassy Suites is brought to you by Hilton, so all Hilton Hhonor members will get their same great rewards.
Embassy Suites exceeds expectations in nearly every aspect of their service. A perfect illustration is their cooked-to-order breakfast service.
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The Bad

  • Availability
  • Variety
  • Space
Embassy Suites offers a lot of great things to customers, but there are a few things they aren't excellent at. Let's make note of a few:
  • 200 locations is not very many even if they are scattered around six different countries you might not have one where you are going. For Hilton Hhonor members you may have to fall back on another Hilton option.
  • Embassy Suites is an upscale hotel option, but there is no variety in their offerings. If you are traveling on a budget you may need to wait for a special deal or just take your budget somewhere else.
  • Each room is a two room suite, so you may end up paying for more space than you need. Space is nice, but weigh it against the cost and it may not be worth it.
There aren't a whole lot of weaknesses associated with Embassy Suites. The few that are noticeable are not large enough problems to deter a customer from trying out what Embassy Suites can offer.
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The Bottom Line

Embassy Suites has done what it set out to do by offering an upscale all-suites hotel to its customers. There is extra care by Embassy Suites in all that it does. Employees participate in volunteering and partner with Clean the World to help care for the environment. They also emphasize their Make It Right program that motivates employees to make things right with disgruntled customers. A couple parting notes help paraphrase everything:
  • Embassy Suites goes beyond the call of duty to make things perfect for their customers with little things like cooked-to-order breakfast and Business Link.
  • With 200 locations in six countries Embassy Suites is small, but of very good quality. Each location works to anticipate needs and deliver what matters most.
On your next trip an upscale place may be what you are looking for. With that in mind, Embassy Suites may be the perfect place to rest your eyes.  
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Star Rating

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4.7

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52 Reviews

Review Breakdown

5 grade

67%

4 grade

29%

3 grade

4%

2 grade

0%

1 grade

0%

Sentiment Criteria

Value

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Quality

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Service

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McKinzie Figueroa Provo, UT

We stayed at Embassy Suites when we went to Disneyland. When we got to the hotel they had something wrong with our room and ended up giving us a suite instead for the same price of a normal room. We could see the Disneyland fireworks from our balcony. It was amazing! The breakfast was the best breakfast that I have ever had at a hotel. They had an omelette bar where they would cook what you wanted. They had so many options I can't even remember what they all were. It was super fun to stay there and the perfect place to rest and get ready for a long day at Disneyland.

7 years ago

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Tom Gourley Pleasant Grove, UT

We have always enjoyed our stays at Embassy Suites. The rooms are roomy and offer "apartment" style living with kitchen facilities. We have particularly enjoyed the complementary full breakfast which includes several "made to order" items and a great variety. They also offer a nice evening "reception" for guests.

6 years ago

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Eric San Diego, CA

I've stayed here once and am not really sure which city in California I was in at the time but I did not hate the experience. It was clean and well that's whats really important when staying at a hotel seeing as there is a good chance that the prior tenant got freaky in the bed or on all of the furniture.

7 years ago

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janice pan ,

The pool area in the Los Angeles location is AMAZING! And the fact it's open all hours of the night and day. Our kids were able to enjoy the pool after a full day of activities.

6 years ago

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Nichole Hiatt Eagle Mountain, UT

Our embassy suite stay last month was excellent. I like the rooms because my family of 6 can all fit in one room. The breakfast each morning was fantastic, and I loved the snacks they provided in the evening.

6 years ago

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Seth Dallas, TX

I have only stayed twice but both times it was a great experience. Very good customer service, very nice amenities, and very clean. It was more than I was expecting price wise though.

6 years ago

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Martha Gourley Pleasant Grove, UT

I have stayed with Embassy Suites many times. It is a good hotel for the money. The breakfast is the best part as it is hot and tasty. The room are family friendly with fridge, wet bar and microwave in every room.

6 years ago

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Tom Pleasant Grove, UT

I like Embassy Suites a lot. I like the two rooms as it give you a feeling of more space and is great for a family. Love the breakfast in the morning and the open feel of the atrium.

8 years ago

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April aphe8493 Castle Rock, CO

Embassy suites is very nice and cheaper than most hotels. The amenities that are given is very nice as well. Overall one of the hotels I use the most.

6 years ago

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Reckholdt Draper, UT

We always know when we book an Embassy Suites hotel we can trust it will be a good experience. The rooms are spacious and comfortable.

6 years ago

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Susan Gronemeyer

Happy hour and cook to order breakfast. To improve they could offer military rates

7 years ago

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Anonymous

Great customer support. The suites are small. The suites are quiet.

7 years ago

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Bryndie Managua, MN

Rooms are very spacious and well stocked. Everything you need for an easy vacation.

6 years ago

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Henrique V

The majority of the staff was very service oriented...

7 years ago

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L. Fowler Pleasant Grove, UT

Nice place to stay and the quality of the room was great.

8 years ago