Hotels.com
4.6
5.9
Overall Score
Author: Kalicia Bateman
LAST UPDATED: December 28th, 2020
The Good
- Savings on room rates
- Rewards program
Savings on Room Rates
Hotels.com has relationships with over 290,000 properties in 60 countries, so one can expect to find a room pretty much anywhere that they travel. It is important to remember that using third-party sites has both benefits and risks. The benefit of using a site such as Hotels.com to book your travel is that you may save significantly on the room rate as well as the convenience of doing comparison shopping in one place rather than visiting and keeping track of the terms, prices, etc. for hotels in the area which you will be visiting. The risks involved are in the realm of when using a third party site, changes and cancellations are potentially challenging due to the fact that when/if one needs to make a change or cancellation, the traveler may feel like a human ping pong ball being bounced between the hotel and the third party site - in this case - Hotels.com.Rewards Program
Hotels.com has many positive benefits to using their service, such as:- Rewards program (earn one free night after staying a total of ten nights)
- Ability to research the area
- Comparison between properties
- Ability to book rooms over the phone or online
- 24/7 customer service
The Bad
- Customer complaints
Customer Complaints
On the flip side, upon researching Hotels.com, there are a few issues which should be noted. There are many complaints from consumers listed about Hotels.com. It is important to note that the motivation for people writing reviews is strongly skewed to those having had a negative experience. People do not usually write letters of a congratulatory nature for services which were rendered at or even above their expectation. There are a few common themes which are in many of the reviews - changes in charges, room not available, or quality of the room booked. Each of these is potentially troublesome and nothing that one would want to willingly volunteer for.The Bottom Line
Was this content helpful?
Yes
No
Kirstyn Indialantic, FL
Thought I had received the best price for my booking. When I arrived to the hotel I was charged and didn’t realize I had already paid on hotels.com. I was charged over $100 LESS by the hotel compared to the hotels.com price. I wrote Hotels.com and received less than caring responses. They did not compensate the difference and not offer a future discount for the discrepancy. Why bother booking with them if you can get a better price direct from the hotel? Use their service to find hotels and contact the hotel directly. Then you ensure you’re getting the absolute best deal and helping the hotel owner receive a better income rather than this useless site.
6 years ago
