Bullfrog Spas

Unfortunately, it has now been a few months since we received our spa, what began as pure excitement became complete disappointment! We thought we were purchasing a spa considered be built by a good brand and instead it appears the quality control is terrible. Based on the reviews we never expected the amount of problems and poor service we have received from the moment it was delivered. Even though our dealer rep Bruce has been cordial and responsive we expected the company to back up their product, and they have not. From the beginning the brand new spa did not work due to a bad heater, a pack was defective, a part that holds the chemicals is still missing, the outside lights (we paid extra for) that are on a timer, do not stay on, and now the unit makes a humming noise when turned on. It has been almost 4 months of repeated broken promises, and unreturned calls. It appears that by ignoring our concerns the Company may think we will just go away, however, We had plenty of options before making this purchase, it was a costly item and we never expected to deal with so many problems and inconveniences. Our hope that our review and experience can help others make an educated desicion when considering 'Bullfrog'.

Purchased a Brand New A7 and paid nearly 15k for it! Had it delivered and the delivery technicians did not level the Hot Tub and now the water is higher on one side...Next the stereo did not work, Took the side panel off and it wasn't even plugged in from the factory! Eight months later the lights are out in one of the cupholders and is under warranty and Watson's the dealer we bought it from won't take care of it! Save your money and buy another brand! Totally disappointed with how much we spent! Thought we were getting a great Hot Tub for the money and we didn't!