TotalProtect

Kathleen Gibbons, Henderson Nevada Aug 24, 2018 I have just read several depressing reviews regarding claims and customer service.. HOWEVER I must live in the right place with the best providers. I called regarding my A/C late Tuesday August 21. By Thursday August 23 my A/C was back in business. The company's name is Controlled Comfort and the tech's name is Jared. I was called that he was running late (not surprising in Las Vegas - A/C's seem to fail in 112 degree heat). To my surprise I got a call from Jared at 8:30 at night asking if I still wanted him to come this late! He had worked a full day but wanted to finish this last job. I was so grateful. Even at 8:30 the temp still was about 100. I call that GREAT customer service.

I have had total protect for about 5 years. I have not encountered any problems with them. they replaced my indirect oil hot water heater. I had a choice of getting the $1500 or them doing the work. I chose the work to be done. I did have to pay $327 out of pocket to have an expansion tank replaced on my heating system and have one installed on the water heater. Since I worked for a heating and plumbing company, I know the expansion tanks were not covered. I get my 4 free inspections every year. they are heating/ac, electrical, plumbing and appliance checks. They have gone up on the deductible $40 but since I am satisfied with them and have tried another company(Choice Warranty) I am cancelling the latter and keeping total protect. Even though the deductible is $60 less for Choice, parts were not covered for my heating system that Total protect covers. Total protect has also replaced my toilet and 2 faucets with me just paying the deductible. When I place the problem online, my response was in 15-20 mins. They gave me the info to call a company and set up the appointment. There was one time when the company did not call me back, so I called Total protect and they gave me a different company. I have also requested the same company. I am happy with Total Protect.