Priority Home Warranty
Author: Kalicia Bateman
Priority Home Warranty is a fast-growing home warranty provider that focuses on offering easy, fast, and customizable solutions to customers. Launched in 2020, this home warranty company offers a variety of standard service contracts covering repairs for major home systems and appliances, in the event of a failure due to normal wear and tear. Consumers have three home warranty plans to choose from and can select the coverage that best fits their needs. Contracts are available month-to-month, annual, or multi-year.
Priority Home Warranty works with a network of 10,000 local contractors and service providers. However, customers have the option to have repairs done through a PHW partner or the service professional of their choice. When a covered item breaks down, claims can be submitted easily through the online service portal or over the phone (answered in-house 24/7).
Once claims are submitted, you should hear back within 48 hours. In the case of emergency repairs, as agreed to by the company, services can be expedited.
Keep reading for pros and cons of working with this home warranty provider.
Pros
- Customizable and Affordable Plans
- Discounts and Promotions
- Customer Portal and Live Updates
- Contractor Options
- 90-Day Workmanship Guarantee
Customizable and Affordable Plans
Priority Home Warranty offers a choice among three plans at affordable rates. This includes the Total Home Care, Appliance Home Care, and Systems Home Care.
However, PHW clients can also customize each plan to their specific needs.
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Systems
Home Care Plan
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Appliance
Home Care Plan
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Total
Home Care Plan
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| Air Conditioning |
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| Ductwork |
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| Electrical System |
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| Heating System |
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| Plumbing Stoppages |
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| Plumbing System |
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| Water Heater |
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| Whirlpool Bathtub |
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| Microwave (Built-in) |
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| Ceiling and Exhaust Fans |
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| Clothes Washer |
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| Clothes Dryer |
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| Cooktop/Oven/Stove/Range |
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| Dishwasher |
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| Garbage Disposal |
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| Kitchen Refrigerator |
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In addition to Priority's standardized plans, a variety of optional coverage items are available for an additional monthly charge:
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For more coverage and pricing information, we recommend calling Priority Home Warranty or visiting the website.
Discounts and Promotions
Priority Home Warranty is known to offer additional promotions and discounted programs throughout the year, so be sure to keep an eye out for those.
Customer Portal and Live Updates
Priority Home Warranty has made it extremely easy to view, maintain, and place claims through its Online Customer Portal. The portal is very user-friendly, making it convenient and easy for you to use and manage your policy. Priority Home Warranty even boasts that you can easily submit a claim in as little as 30 seconds.
However, that’s not all you can do through the Customer Portal. If you’re interested in knowing everything about your claim, Priority Home Warranty allows customers to live track their claims and get live status updates. The updates are great for keeping track of the following information:
- Who is coming to your home to do a repair
- Knowing your technicians whereabouts
- How long it will take your technician to reach your home
Contractor Options
As a homeowner, you can use an in-network service technician or choose your own. If you prefer to get your repairs done on your own, you can take cash instead.
Your contractor must be licensed, insured, bonded, and pre-approved by the warranty company.
90-Day Workmanship Guarantee
If the issue wasn't fixed, all work with this company's network of service providers is guaranteed for 90 days. This means that you will not need to pay any additional service call fee ($70) within that time period, for continued work on the same covered item.
Cons
- Not Available Nationwide
- Cancellation Fee
Not Available Nationwide
Priority Home Warranty is a young and growing company, but it’s not available nationwide. Currently, the service provider offers its services to those living in the following states:
Priority Home Warranty is currently working on expanding its service area. If it’s not available to you right now, it could be in the near future.
Cancellation Fee
If you read through Priority Home Warranty’s Terms of Use/Service Contract you’ll find that no matter when you cancel your home warranty contract, you’ll have to pay a $50 cancellation fee.
If you cancel within the first 30 days of your agreement, PHW will refund you the full agreement cost (minus the $50 cancellation fee and the cost of any claims paid).
If you cancel after the first 30 days, PHW will give you a prorated refund of the agreement cost based on the remaining term of your contract (again, minus the $50 cancellation fee and the cost of any claims paid).
The Bottom Line
Priority Home Warranty is a fast-growing home warranty provider that offers affordable rates and flexible home warranty service contracts. Depending on which home warranty plan you choose, Priority Home Warranty covers most regularly used major appliances and home systems that may break down over time. This includes things such as a water heater, HVAC system, heating system, and even things as small as a garage door opener.
For homeowners interested in knowing everything about their claim, Priority Home Warranty's Customer Portal is the perfect solution. Through the portal, customers can easily place, maintain, and view their claims. However, the portal also allows customers to live track their claims and get real-time status updates.
While the company does offer a 30 day money back guarantee, just remember that there is a $50 cancellation fee.
Have you worked with this service provider? Let us know about your experience, with a quick review below.
Call our recommended rep over at Priority Home Warranty below.
1-(833) 900-0340Review Source
Desmond DaCosta Portland, OR
4 years ago
