Name: Landmark Home Warranty
Rating: 4.2

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Verified Customer

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Tim Zigler Universal City, TX

I called for a broken Garage door spring, at the time I called I did not realize, that the door had 2 springs, we only moved in May 19 2018. Turns out at the present time for San Antonio, TX that Landmark Home Warranty only has 1 warranty approved garage door repair company which greatly limits your selection. THe repair company came today. The Technician informed me that due to the dangers of breakage, they are unable to re tension old garage door springs. I could either pay an additional $150.00 for a 2nd spring, or not have the other spring replaced. in other words not be able to open the garage door at all. I called Landmark Home warranty and expressed my dissatisfaction, the representative said I understand but Im sorry. In my opinion LandMark Home Warranty failed us.

8 years ago

Reply from Landmark Home Warranty

Dear Tim,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with your garage door. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 5th, 2018

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Lacey F. Dallas, TX

Great customer service. My agent was able to escalate our A/C issue on a hot Saturday and we had it repaired by that evening. Service has been outstanding. My only issue is that we diagnosed the problem before we called the home warranty, relayed our issue and it turned out not being covered by the home warranty. We paid out of pocket, but were happy with the company who was super affordable and honest.

8 years ago

Reply from Landmark Home Warranty

Dear Lacey,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear more on your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 4th, 2018

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Verified Customer

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Jessica Bryan, TX

They maintain great communication from start to finish and my issues are always fixed quick. For the cost of the warranty and things that break throughout the year, its always benefited us to renew the warranty. This is the 3rd year and i have no plans to cancel.

8 years ago

Reply from Landmark Home Warranty

Dear Jessica,
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs.
Thank you,

Cheyenne Rapier
Customer Relations Manager

Sep. 24th, 2018

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Verified Customer

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Norma

Always take pride on your concern. I want to company is provided the problem you are calling 4 you will always get a call text confirmation. And worker is always on time. You get very good customer service and always concerned Why you are calling for.

8 years ago

Reply from Landmark Home Warranty

Dear Norma,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 11th, 2018

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Verified Customer

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Darrell

My experience with Landmark home warranty has been very pleasant. Although my house is newer and very few items have broken in it. For the few times I have used the warranty (HVAC tuneup, and running toilet), whenever I make the service call online, the response has always been quick and a technician is always able to be at my has quickly.

8 years ago

Reply from Landmark Home Warranty

Dear Darrell,

I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 28th, 2018

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Verified Customer

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Karen B.

We have been with Landmark for 4 years. Presently, Landmark has improved their customer service by providing enough employees to answer calls relating to emergencies. Their service providers are excellent. All repairs we have submitted over the years have been taken care of. For these reasons we will stay with Landmark.

8 years ago

Reply from Landmark Home Warranty

Dear Karen,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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Christina Pulliam

Make a claim online, receive an email that a contractor will call you, then receive an email to call them, call contractor and they never return your call, have to call the company and they make a phone call. I paid your company money to Warranty my house, I shouldn't have to be calling the contractors, they should be calling me and Landmark should be making sure they do or find another contractor that wants the business.

8 years ago

Reply from Landmark Home Warranty

Dear Christina,

Thank you for taking the time to rate and review us. We appreciate your feedback. I am sorry to hear of your experience with the contractor. We provide you with their information so that you may reach out to them if needed. If you are having issues contacting the contractor, you can reach out to Landmark and we will do what we can to ensure you are getting the service you need.

Please let me know if you have any further questions. You can reach out to me at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 22nd, 2018

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Verified Customer

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Jim Anderson

Landmark does what they say they will do. They are pleasant to deal with and make me feel that they are at my service. The few service requests that I've made with them were handled promptly and were completed on the first visit.

8 years ago

Reply from Landmark Home Warranty

Dear Jim,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with timely 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 25th, 2018

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Matthew and SallyHenry

Gas water heater went out. It was covered, but enough other things were not covered so that I spent $750 in adding a PRV and other items so the water heater could be replaced. I could have taken a small cash out option and installed the water heater through a different plumber, but then the cost was a wash, and I didn't have the PRV improvement. I am more dissatisfied with the plumbing company than Landmark but the arrangement the two have is not one that benefits the consumer. It protects their interests. I was not happy with the plumber but Landmark would not let me choose from another company, even if I paid another $60 and started a new claim. Not much choice and the process of ordering a hot water heater and installation took too long--eight days without hot water? Not fun! Landmark is quick to follow up. That part they have down.

8 years ago

Reply from Landmark Home Warranty

Hello Matthew and Sally,

I am sorry to hear of your recent experience with your water heater. I was able to review your ticket and see that you were in need or a pressure regulator valve. Typically, the PRV is a covered part, however, in your circumstance, there was not a PRV. The warranty only covers for the items that have already been installed in your home before the effective date of the warranty coverage.

Your feedback is taken very seriously, and we appreciate the time you have taken to leave it. The proper departments will be notified of your concerns to implement the necessary steps to better our services for our homeowners.

Please do not hesitate to reach out to us for any questions, comments, or concerns you may have.

Respectfully,

Tiffany Nguyen
Customer Relations Manager

Mar. 27th, 2018

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Andrea and MichaelBerry

I am very pleased with Landmark Home Warranty. I recently had several appliance failures and they took care of us on each one. Their customer service representative was very helpful to see that my issue was addressed quickly and accurately.

8 years ago

Reply from Landmark Home Warranty

Hello Andrea and Michael,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service your appliances in a timely manner and provide you with a peace of mind on your home! We appreciate your feedback and hope to continue to provide remarkable service for you!

Please do not hesitate to reach out to us for anything you may need in the future!

Thank you,

Tiffany Nguyen
Customer Relations Manager

Mar. 22nd, 2018

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Vicki

Our experiences have been good overall, we had to replace a clothes washer drain pump, air conditioning parts including condenser and the warranty saved us several hundred dollars since we moved into a new (to us) house with several problems that we did not find out about until we had been here for a few months. The companies Landmark selected had knowledgable workers who were efficient and helpful.

8 years ago

Reply from Landmark Home Warranty

Hello Vicki,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 4-star service for your washer and A/C and bring you a peace of mind when it comes to your home. We would be happy to hear your feedback on what we can do to provide you with 5-star services. Please feel free to reach out to me directly at .

We look forward to the opportunity to help you in the future!

Thank you,

Tiffany Nguyen
Customer Relations Manager

Mar. 21st, 2018

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GordonEllison

We only had two items serviced through Landmark in the year after purchase of our "new" home. First and at no charge was the re-key of our locks which went well. Later, our water heater failed and ultimately had to be replaced. Landmark covered the replacement but we had to pay for some of the installation costs. Finally, we had an infestation of ants in the yard which we hoped would be covered by the pest control provision in our contract but no such luck. Pest control is only for inside the house.

8 years ago

Reply from Landmark Home Warranty

Hello Gordon,

Thank you for taking the time to rate and review us. We appreciate your feedback. I am sorry to hear we were unable to cover for your ant infestation outside of your home. The warranty only covers what is inside of the foundation of your home.

Although the warranty does cover your water heater replacement, there are often times additional modifications or repairs will be needed to ensure the water heater works well with your home. Typically, these are items that are excluded in your coverage. To continue to assist you in replacement or repairs, we do offer for you to cover these costs. If you ever are unsure of the out of pocket costs, please notify Landmark. There are alternative options we can look into to accommodate your circumstance.

Please do not hesitate to reach out to us for anything you may need in the future!

Respectfully,

Tiffany Nguyen
Customer Relations Manager

Mar. 16th, 2018

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RashaundaAtterbury

I have this company for four years now.I renewed and there was no discounts, then after I renewed there were discounts. I spoke with customer service and within two days I was given the discount. This is ONE of the great many customer service I had with Landmark. As well as great follow up with contractor’s appointment and work.

8 years ago

Reply from Landmark Home Warranty

Hello Rashaunda,

Thank you for taking the time to rate us! I'm pleased to know you were able to get your discount applied and to see that our agents and contractors have been able to provide you with 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Mar. 15th, 2018

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Verified Customer

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KimberlyBexell

Landmark has the best employees who are always friendly and willing to help! The businesses that they select have been the same! I have never been disappointed or had any problems...in fact, it has been a stress reliever and an easy process!

8 years ago

Reply from Landmark Home Warranty

Hello Kimberly,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5- star service. We are pleased to hear we have brought you a peace of mind for your home. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Mar. 8th, 2018

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Verified Customer

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Daniel and StefPelletier

Anytime we have made a claim with Landmark they have been very prompt to respond. They stay on top of the situation until the matter is taken care of. They have such a stream lined process that has issues taken care of in only a matter of a few days. We definitely recommend.

8 years ago

Reply from Landmark Home Warranty

Daniel and Stef,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5- star service. We are pleased to hear of our responsiveness and processes have brought you a peace of mind to your home. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Mar. 8th, 2018

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Verified Customer

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Kinsey Casa Grande, AZ

When I called your customer service I was fortunate to have Kinsey assist me in getting the right person to come to my house and repair the ice maker in my freezer. The repairman was very professional and took care of the problem. I am very pleased.

8 years ago

Reply from Landmark Home Warranty

Kinsey,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5- star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 21st, 2018

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Verified Customer

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3 Scottsdale, AZ

A call was made because a dryer stopped heating. Repairman came out and within 15 minutes or so said the issue was a clogged vent which they didn't cover. Called Sears out and they came out, looked everything over and agreed that the dryer vent needed to be cleaned out but also found a crack in one of the tubings and some other issues. It was quite obvious that the repairman Landmark sent out either didn't know or didn't care. Sears said if the guy had taken time to look at things he would have easily seen the issues. Unfortunately I had to pay Landmark but also Sears who actually got the work done. I complained to Landmark but no response. Guess they don't care once they get your money.

8 years ago

Reply from Landmark Home Warranty

Eileen,

I apologize for the experience you have had. I would like to look into your service request and concerns in more detail to address them more appropriately. I would also like to review your invoice from Sears.

Please reach out to me directly and provide a copy of Sear's diagnosis at .

I look forward to assisting you.

Respectfully,

Tiffany Nguyen | Customer Relations Manager

Feb. 14th, 2018

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Torch Real Estate Scottsdale, AZ

Landmank has an user friendly site to make a request for service. Landmark gives you the vendors contact information to make an appointment. Next Landmark sends a follow up email of appointment date follow up.and rating sheet on vendors service. Landmark also does a personal follow up call.

8 years ago

Reply from Landmark Home Warranty

Tourch Real Estate, we are pleased to hear that our site is user friendly and that our procedures are satisfactory. Thank you for your review! Please do not hesitate to reach out to us in the future for any assistance you may need! Thank you, Tiffany Nguyen | Customer Relations Manager |

Jan. 25th, 2018

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Thank you Landmark! Ogden, UT

We submitted our first claim after being in our new home for under a week. They rejected the claim before even having a tech come out. I spoke to a manager and from then on its been smooth sailing. We have been treated great. We have submitted 4 claims and recieved great service. Timely responses. Even when they don't cover the repair we trust who they send and will recommend them to others.

8 years ago

Reply from Landmark Home Warranty

Homeowner,

Thank you for the review and the trust you have in us as your home warranty provider! We are pleased to hear that we have been able to provide you with the service you needed. We look forward to providing that same timely service in the future. Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Cheyenne Rapier | Customer Relations Manager |

Jan. 22nd, 2018

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Wes Salt Lake City, UT'

The landmark team was easy to speak with and schedule an electrician to come out. They even came so fast it was the following morning. They also followed up with me after the job was completed to see if I was satisfied with the job.

8 years ago

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steve Salt Lake City, UT'

Landmark provided good service and was responsive and hired qualified contractors to help with things that went wrong. When it looked like my dishwasher would cost too much to fix, they just replaced my dishwasher (or rather sent me a check to buy a new one).

8 years ago

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Karen Holt Austin, TX

My realtor recommended this to us, so we went with it. They have been really responsive, helpful, and friendly. Whenever I have a question they are very responsive and they always make sure that the contractor gets in touch with me. I've had really good experiences so far.

8 years ago

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Reah Reedy Boise, ID

It was recommended by my realtor. Every time I call they are very helpful and professional. They schedule appointments quickly. I had to use it for a HVAC check up and I was able to schedule it and get it done within 2 days. They provide the service that is in my contract, I appreciate that.

8 years ago

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Kenneth And Sophie Mackay Houston, TX

Our air conditioner went out and they were able to have it all replaced within 4 days. They have been prompt, courteous, and knowledgeable. Whenever we needed to use the service, we've found them to be very capable and efficient as a company.

8 years ago

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Aaron And Gabryelle Waltemeyer Troutdale, OR

My furnace was kind of half working, and my toilet was overflowing as well, so I called and made two separate tickets for the issues. They helped me both times and things were solved. They are really good, friendly, and every single time I call they have been nothing but helpful. They've done whatever they could for me. I have run into some things that my warranty didn't cover, so I guess I didn't understand the warranty that well.

8 years ago

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Gregory Stevenson Lehi, UT

I've used it on 2 occasions. The first was for the plumbing and the plumber that came out took care of the problem right away. I was very satisfied actually but I think he should have been able to figure it out faster. On a different occasion our DEV11 needed to be repaired, and we got excellent service with that. The only thing is that it didn't cover water softeners and I wished I had known about it in advance.

8 years ago

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Gregory Stevenson Green Valley, AZ

It came with the home I bought. I used them when my air conditioner wasn't working properly. We paid for a gentleman that came over and fixed it. I also just had the exterminator come over to get rid of some creepy critters that we had. He was very helpful and it all looks like he got rid of them. The expense is a bit too much sometimes, but the representatives are very helpful and we haven't had any problems.

8 years ago

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Delores Foy Payson, AZ

It was on the house when I bought it so I just decided to buy a new policy after it ran out. They are always very efficient with scheduling an appointment and following up with you. One time my air conditioning went out so I called and arranged for someone to come and fix it.

8 years ago

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Helen Mitchell Austin, TX

American Home Shield was not to my satisfaction, so I decided to go ahead and switch. I've gotten a good response from Landmark so far. For the most part they have always found a repair person when I need them. There was a time when I called to put in an order but they couldn't find anybody. I tried to find someone myself to come and help me, but Landmark still charged me a fee which I thought was pretty stupid.

8 years ago

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Ana Nereyda Carrillo Phoenix, AZ

Two weeks ago my AC broke, it was leaking or something, and they had somebody ready who called me and the fixed it. It broke after that though, so they had to come back and take the whole thing which was fine with me. I do have to pay some money out of pocket, but they take care of everything else.

8 years ago

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Jose Palacios Saratoga Springs, UT

I've used it to re-key my home since it had been suggested. I didn't want the previous owner to have a spare key or something, so I just went ahead and did that. Customer service has been really good with every question that I had. They answered them all and really seemed to care about what I had to say. I was really satisfied.

8 years ago

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Loretta Davis Eagle Mountain, UT

It came with the house we bought, and they seemed to have the best value as far as the things they covered goes. Recently, we had our Pressure Reducing Valve stop working, so the pressure inside our house was very high. They got that taken care of and they did it really quickly. The only problem we had was with a judgment call that I made before they had even consented to the technician. It was a mistake, so they decided to figure it out over the phone.

8 years ago

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Ann Biada Providence, UT

The homeowners referred me to Landmark, and I thought it was a good recommendation. Every time I call, somebody answers and things get moving right away. They helped me with a leak in my water heater that was flooding my house. We got somebody that same afternoon to come and fix it. It's doing everything well, and their service is cheap too.

8 years ago

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Michael And Kaitlin Inverson Boise, ID

The service was in place when we bought the house, so I didn't really choose them. Still, the service seems to cover quite a bit and we've had them re-key all of the locks in our house when we moved in. They have been very pleasant and helpful whenever we call them.

8 years ago

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Norbert And Denise Strauss The Colony, TX

I used to have them before and, since I had had such a good experience with them in the past, I decided to get it again. When I had issues with my garbage disposal I called them to open a ticket, and they did that promptly. It has given me excellent service and so far it has been a good experience.

8 years ago

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Katrina Hines Star, ID

The realtor offered it to me when I bought the house. So far Landmark has been very quick and efficient. When our water heater broke, we called them and they arranged for a plumber to come and fix it. It's very easy to use the service, and they're very responsive too.

8 years ago

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Joe Blow Clearfield, UT

They do what they say they are going to do and they are pretty reliable. We have actually used it a few times on the toilet, the garage door, for a furnace tune up, and they came through on all those occasions. Sometimes they work with us and we don't have to pay deductibles. I'm pretty happy with it.

8 years ago

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Sean Williams Humble, TX

I've used it about six times. A couple of times it was for the refrigerator, but we also had some plumbing issues and something with the water heater. I have been happy, they are very alert and have a good response. They've taken care of any issue I've had.

8 years ago

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Brenda Caetano Ogden, UT

When we first moved in we had a problem with our furnace. It wasn't working and it was freezing outside, so we tried to get them to fix it. They couldn't get anybody out here for 4 or 5 days and their service providers were of no help, we spent a long time in the cold because of that. Still, after that incident, everything has been ok. I mean, we still don't like that there are certain things that are not covered. We had to replace our air conditioning and that wasn't covered, even though that should've bee on the previous home owners. Don't get me wrong, we've had a couple of things go bad, but every other thing has been good. They've been right there and had things fixed, it's just that those bad things muddied it up for us a little.

8 years ago

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Bobby And Angie Khial Sandy, UT

They are on point, whenever I call them they help me with the best service. I used my warranty for an electrician. They charged me $60 and he was out here within 24 to 48 hours. The warranty does not cover some of the things that I think they should, at least as far as home warranty is concerned. Other than that, they are very customer service oriented and they make sure that your problems are solved one way or another.

8 years ago

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Dave Merrill West Jordan, UT

Nowhere in the information I was given was I told that I needed to use the people that they had pre-qualified to make fixes. Because of that, I went out and got someone to get things done right away instead of waiting for them to send someone to me in a week. That got me into trouble the first time I tried using their warranty. My sewer was backed up when we moved into our house. I needed to have that fixed that day, so I had someone come in an put a scope down the sewer line to flush it out. Since the vendor that I chose was not pre-qualified, they walked away from this and I got stuck with the bill. Other than that, I have appreciated when they send people out. What I haven't appreciated much has been that I get a $60 bill every time someone comes out, and if I don't pay they walk away from the warranty.

8 years ago

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Russell And Kristine Brown Tonto Basin, AZ

They have been pretty helpful whenever I needed them. All I've had done is maintenance to my heater system since I might need it next month. The guy came out and told me I could move the heater and have some modifications done to it, work that could be done under the warranty. So far I've had a good experience with them.

8 years ago

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Alan And Virginia Wiebe Lake Havasu City, AZ

They have done an excellent job. They're here on time, sometimes a little early, and do a great job. I've used the warranty for the washing machine and the water pump, and they were prompt and took care of the problem right away. They're right on the money and don't mess around, they get the job done.

8 years ago

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Mitchell And Pamela Mckie Salt Lake City, UT

Communication is key for us and they are good at telling us what's going on. A couple of weeks ago I had a furnace problem and they came out immediately and got someone out here to fix it. It worked out great. It makes my life easier without breaking the bank.

8 years ago

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D.L. & M.L. or Anonymous Pine, AZ

They have been pretty responsive, even on Sundays. They helped us get a hold of the plumber us out when our water heater and so far they have paid for what they're supposed to. Follow up is also good, the make sure that everything is taken care of.

8 years ago

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Lance & Melanie Lucas Ogden, UT

We didn't really choose them, but they have been helpful. They answer my questions and fixed our ice maker when it broke. They got someone to come out to do that the very next day. The warranty covers most things, but there are some that are still not included.

8 years ago

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Jerry And Hannah Philpot Tooele, UT

They are actually doing a really good job. They answer my questions and provide me the service that I need. We've only had them change the locks in our house though. They scheduled for a locksmith to come and he did a great job with that. They definitely provide the service we were looking for.

8 years ago

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Lance & Melanie Lucas Magna, UT

I didn't really have much of a say when I got it, the mortgage company kind of assigned it to me. So far we haven't had any issues and they tend to work really fast. On an occasion our garbage disposal broke down, so we called them. We got a hold of their contractor very quickly, but he couldn't come out for two weeks. We called Landmark back and they approved a different contractor so that they could come more quickly. So far there hasn't been any situation where they were unable to fix something.

8 years ago

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Joseph Kalble Scottsdale, AZ

We are very happy with the prompt and expert service. On a Sunday afternoon our water heater stopped functioning. I contacted them that day, and someone was out promptly on Monday morning to do the repair. We're very happy with the small co-pay.

8 years ago

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Travis And Kristen Tyson West Jordan, UT

Our agent told us about the service and they pick up really quickly. I've had to get 2 things fixed and I always got service on the next day. One of those things was a leak in our laundry room. I called them at night and they picked up. The service has been good and they are reliable.

8 years ago