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First American Home Warranty

First American Home Warranty

Name: First American Home Warranty
Rating: 3.9

3.9

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3,123 User Reviews

6.0

Overall Score

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3.9

star star star star star_border

3,123 User Reviews

6.0

Overall Score

Compare

Pros

Cons

Bottom Line

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Company Details

Number of Plans

Service Fee

Starting at

Undisclosed

Contract Options Available

Annual

Time in Business

42 Years

Company Headquarters

1244 Apollo Way Santa Rosa, CA 95407

Number of Reviews 3,123

info Source of Information

Author: Kalicia Bateman

LAST UPDATED: April 14th, 2022

First American Home Warranty has been an industry leader for over 35 years and has a reputation of providing quality home warranty plans with extensive coverage for homeowners across the nation. The home warranty provider has serviced millions of claims, saving homeowners more than $180 million in covered repairs and replacements.

The company has a large network of prescreened technicians so you don't have to worry about doing your own research and independently finding your own technician. Warranty coverage lasts for one year and monthly payment options are available as well. First American Home Warranty ranked in our list of Top 10 Best Home Warranty Companies of 2019.

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Pros

Decades of Experience and Company Stability
Comprehensive Plans
Coverage Limits
24/7 Claims Service
Online Homeowner Center

Decades of Experience and Company Stability

First American has been providing home warranties since 1984. The home warranty service provider offers coverage to 30 states. Over 35 years of home warranty experience is a good indication of the company’s stability and willingness to provide quality service. Choosing a home warranty company with so much experience could be an additional benefit for homeowners.

Comprehensive Plans

First American Home Warranty currently offers two coverage plans and a variety of additional options for warranty coverage. The monthly cost for a First American Home Warranty plan starts at $28 per month and lasts for one year. The service fee varies by location, but you will typically pay $75 whenever you schedule a repair or replacement with a First American Home Warranty technician. Warranty plan holders can upgrade or expand their warranty plan within the first 30 days of coverage to add on additional systems or appliances.

First American also offers a 30-day review period for new warranty contract holders. Customizable plans are made for homeowners, real estate professionals, as well as network service providers. First American Home Warranty's website allows anyone to receive a sample contract and specific residential warranty pricing within minutes.

First American Home Warranty does not have an age limit on systems and appliances, so you don't have to worry about the company refusing coverage based on this. Warranty coverage for major appliances and systems is as follows (pricing and coverage for protection plans may vary by location):

The Basic Plan: $28 per Month or $336 per Year

Washer and dryer
Refrigerator
Dishwasher
Oven range
Cooktop
Microwave
Garbage disposal
Trash compactor

The Premier Plan: $42.50 per Month or $510 per Year

Includes everything in the Basic Plan
Plumbing
Plumbing stoppages
Heating
Water heater
Electrical
Garage door opener
Ductwork
Central vacuum system

Optional Coverage

For a fee, you can add additional coverage items to your service contract:

Central air conditioning (electric) — $9 per month
Additional refrigeration — $4 per month
Pool/spa equipment — $15 per month
Well pump — $7 per month
First class upgrade — $9 per month

Coverage Limits

Unlike some home warranty providers, most of First American’s covered items do not carry a specific dollar limit. First American plans do not require a home inspection to be done by a contractor or maintenance records to be retrieved from a repair person for coverage. The service provider also offers extra protection for malfunctions due to lack of maintenance, regular wear and tear, rust, corrosion, and sedimentary build-up. There are no age limits on covered items, and no limit to the number of claims a customer can file.

24/7 Claims Service

No matter the time of day, customers can open a claim. First American offers a 24/7 service request hotline where you can make service calls at any time as well as a user-friendly online customer portal. First American has a nationwide network of workers and prescreens every service contractor and requires them to complete a probationary period to ensure customer satisfaction standards are met through customer survey results.

Online Homeowner Center

First American offers an easy-to-use online homeowner center for all of its customers. From this portal, a customer can open and track their claims, view their contract details, renew their home warranty, and manage communication preferences.

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Cons

Nationwide Service Unavailable
First American Home Warranty Reviews
Extra Cost for Air Conditioning Coverage

Nationwide Service Unavailable

First American provides coverage in 30 states. There is a tool on its website that allows for a zip code lookup to determine if First American provides coverage for customers in a particular state. Unfortunately, if you are out of First American’s coverage area, you are unable to receive its services.

First American Home Warranty Reviews

First American Home Warranty has some negative reviews highlighting bad customer service, delayed and lengthy response and service time, and hidden fees on appliances. We suggest reading through First American Home Warranty reviews before making a final purchasing decision.

Extra Cost for Air Conditioning Coverage

Many home warranty providers offer air conditioning as part of their premier plan or combo plan, but First American Home Warranty only offers an AC unit as additional coverage with an extra fee you add to your chosen plan. This may be a problem for customers looking to have air conditioning as part of their prearranged plan. However, because the AC unit isn't covered in First American Home Warranty's two main plans, this is what makes the company's warranty cost cheaper than most.

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The Bottom Line

With 35+ years of experience and a large network of service providers (each contractor is reviewed and put through a probation period to ensure customer satisfaction), First American Home Warranty has comprehensive protection with high coverage limits for major appliances and systems. With a competitive cost and service call fee and multiple plan options, First American Home Warranty gives you more value for your money and covers customers with flexible payment options for various budgets.

The company offers a basic plan for customers that are looking for more standard coverage, as well as a premier plan for homeowners wanting more robust coverage. Additional add-on items are also available for coverage so consumers can pick and choose other major systems and appliances they want covered. Note that First American Home Warranty only covers the wear and tear of major appliances and systems. Like most home warranty companies, First American does not cover pre-existing conditions.

When compared to other home warranty companies, First American Home Warranty has a competitive monthly cost and service fee. Some warranty providers charge upwards of $600 per year with a $100 service fee.

First American Home Warranty created its home warranty programs with not just homeowners in mind but network service providers and real estate professionals as well. Typically, for whichever home warranty plan you select, the service contract will last for one year.

If you want to learn about what customers think of the company, such as response time, customer service, and quality of repair, check out First American Home Warranty reviews below.

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User Reviews

Star Rating

3.9

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3,123 Reviews

Review Breakdown

5 grade

57%

4 grade

15%

3 grade

2 grade

1 grade

20%

Sentiment Criteria

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Quality

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Service

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Trustworthiness

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Verified Customer

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Kathy Triplett Vicksburg, MS

In the areas related to handling my requests for services, assigning contractors, keeping me updated and every issue related to my service requests... I rate First American at the highest level! However, my only complaint is related to the promotion for referring others to First American. I have referred several customers to First American. However, because the only way that First American tracks referrals is by these individuals following an online link, neither I, nor the other customers were given the benefit rewards of the promotion. Because most new customers are going to opt to call to speak with a representative before they enlist First American’s services, they are not going to utilize the link. I think there should be another way for new customers to tell you who referred them. Otherwise, it gives the appearance that the promotion was never really intended to provide the promised rewards. Because I have been a customer for so long, I do not think this to be the case. However, newer customers might not be convinced.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

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Verified Customer

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Laura Glismann Blue Diamond, NV

I rate my personal contact ROB with 5 stars, and I rate the Plumbing guy VICTOR from Ideal Plumbing with 5 stars. I have to say that the phone service at general customer service needs work. They are lacking comprehensive training. I was on hold too long, one disconnected and did not call back. Chrome would not sign me in, and after changing my password, which I did not want to do, I got signed in on Safari. Once on Safari I could not locate my contract and neither could the gal who helped me on the second phone call. All I could see was a SAMPLE contract. Oh, the CHAT system is useless.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

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Verified Customer

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George Hot Springs Village, AR

All things considered... My only complaint is that the telephone call center personnel do not speak clear English. One would guess that the call center is not a US company and not located in the USA. I would prefer FAHW put Americans to work rather than other countries. My only experience this year took two companies to fix. The first one made three trips and failed to notice that a wire was disconnected. Instead they blamed rodents for eating the insulation. While that did happen, it was not the cause of the problem and they gave up. The second company found a disconnected wire and reconnected it - problem solved. 4 stars only.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

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Verified Customer

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Jeffrey Sakson Los Angeles, CA

Until very recently, I would rate them 5 stars, but their customer service has gone down in the past year. This could be related to the COVID epidemic, but it still is frustrating to have to wait for more than 40 minutes for someone to answer your calls. It's extremely frustrating when you've been waiting for more than 40 minutes and then you get disconnected. My most recent experience, in which I had to have my tankless water heater replaced, would have been fine if the new water heater hadn't stopped working the day after it was installed. The plumber that installed it said it was due to an obstruction in our vents, and because vents aren't covered by our warranty, I had to pay $250 for a vent company to check out our vents to tell us that there was nothing wrong with them. We had to go three days without hot water, and I could not get anyone from First American on the phone to explain the situation. Finally, I was able to get the plumbing company to send someone else to check out the water heater and he was able to fix it. It turns out that the error message on the unit did indicate a problem with our vents, but it was an incorrect error message. 3 days without hot water and $250 for nothing. That's on top of the almost $1000 I had to pay extra for installation of the new water heater because it required some extra work not covered by my warranty. Sheesh.

5 years ago

Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Verified Customer

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Ingrid Pierson Auburn, CA

They have excellent service, but on the higher ticket repairs they allow the contractors to charge so many fees that the repair still becomes too costly. Some are BS fees. Like "The county might require that we have to make changes and bring your system to current standards. Therefore, we need to charge an additional $500." and.... 1st AM won't pay for this... or this... Well, they weren't even around for the county inspection to tell them there needed to be changes. I was the one who had to beg for the HVAC company to send the required docs to get the permit signed off. I was there for the repairs and there was no "county permit required" upgrading done. If First American just allows their sub contractors push extra costs on the insured that's not right. Providing the hardware, that 1st AM buys in bulk straight from the manufacturer is great and I commend them on that business strategy)... .But, limiting the replacement coverage to just direct install and hardware costs leaves the insured holding the bag on the balance of the charges, which are pretty steep. On smaller items, their service is great. But, even with the Eagle Premier package which includes all knobs wheels etc... They wouldn't replace my fan knobs when replacing the fan motor, without the worn out knobs in hand. Nowhere in the policy does it state that you have to have the worn out knobs to get them replaced.

7 years ago

Reply from First American Home Warranty

Thank you for your review Ingrid.

Oct. 2nd, 2019

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Verified Customer

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Deborah

It would be nice to call and actually get a person. Things don't always fit in their cookie cutter options so you waste a lot of time going in circles before you finally get ahold of someone. The first 2 times my claims went well and they went through efficiently. This morning I tried to create a service for my AC and they were going to dispatch a company that has very poor ratings. I wanted to cancel so I could get a more refundable vendor and they did help with that. I think they need to vet their vendors. I think they need to do a little bit of research about who they're going to be sending out to their customers homes and if those people have a good reputation.

7 years ago

Reply from First American Home Warranty

Thank you Deborah for your review.

Sep. 18th, 2019

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Verified Customer

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Anonymous

I think they do a pretty good job but it's a little bit hard to manage. Often times there's not someone in our area to use for contracting but I think they try to make it work. We had a refrigerator door that would not automatically shut so we called them and it was one of those times that they didn't have someone on contract for that type of refrigerator but they allowed us to use another contractor. And then there was some discussion about what was going to be covered and what not. The confusing part was I couldn't remember which way it went but they kept talking about what wasn't covered and they didn't seem to match very well. My only other comment was that the booklet that was sent to me seems to be a different version from what the customer service person was talking about in terms of things that are covered and not. There's a very lengthy list of things that aren't covered.

7 years ago

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Verified Customer

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Sye

They're pretty good. They don't always follow up but you get call backs for appointments and send me an email saying the appointment was made so that's good. One time my air conditioner stopped working and I called and they sent somebody out. He worked on it and I had to call back a few days later because it started leaking. And that was because the technician didn't get the pan set right so I called another company just to verify. The customer service does a pretty good job. They call and give me what I want or what I need and I usually get a confirmation call no later than the next day so that's a good thing for me.

7 years ago

Reply from First American Home Warranty

Thank you for the feedback, Sye.

Jun. 17th, 2019

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Verified Customer

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Joyce

We've had a couple of claims and they've been very responsible and quick. There was a couple of issues when we first bought the house. A couple of weeks in, the furnace and heating air conditioning went out and we called them and they sent somebody out to replace the unit so it it took about a week or so. Unfortunately, the contractor that they hired to do it everything talked about buying a new thermostat for three hundred and some dollars and come to find out it was only about thirty dollards and it was the wrong one for the unit. And it wasn't working and we ended up paying like two thousand dollars. We had some other people come out and they were the ones that actually found the issue and told me some of the issues and they got it fixed working great. When I called First American, the first contractor they sent out to us was not reputable and they just basically said too bad, we can't do anything about it.

7 years ago

Reply from First American Home Warranty

Hi Joyce. Thank you for the review. We look forward to servicing you again in the future.

May. 29th, 2019

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Verified Customer

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Danyl

When I did start to open my first file, they were going to find me plumber within an allotted amount of time. When that time came, I got an email saying I needed to find my own contractor. I had plumbing backing up, and it was an emergency. I am giving 4 stars because they refunded my deposit because I ended up canceling the order because it was cheaper than I had feared. They were very helpful for that resolution.

4 years ago

Reply from First American Home Warranty

Danyl, We appreciate you taking the time to share your review with us! It is great to know we were able to assist in having your issues resolved.

Apr. 14th, 2022

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Verified Customer

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Dianne Cordova, TN

Hasn't let us down until this time. The contractors have always been really good. But this time its been 1 month since our initial call. Contractor took 2 weeks to get out here, then two more weeks to get the part. We then needed to move the time for our appointment day because I got a COVID vaccine appointment and now they have moved it another week.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

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Verified Customer

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Robert Hite

I went all most a month with out AC the contractor was using text messages in stead of call so I all ways noticed late so I ended up spending money on a window unit and when the contractor finally came out it was raining and RS so the next day I spent money out of my own pocket to have my AC fixed it's a 24 year old system I spend more money on fixing it and it's not cost worthy I asked the contractor wouldn't not be better to replace it he responded by saying it's not up to him he made absolutely no effort and I instill paid the 75 dollars and got no receipt

6 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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Verified Customer

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Stephon

Because they are good, but they need to work on their communication with each other and with their clients. I say this because, a team member forgot to schedule our appointment, until I called to follow up with them on it. Also, we were given a 12:00-5:00 window, and next thing I know, the technician was ringing my doorbell at 10:30 in the morning. He informed me that he was told by First America Home Warranty that he can come early, but I was never notified or contacted to ok that.

6 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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Verified Customer

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Jose Aquino

the online app is good enough to rely on that your service needs will be looked on to by their pprofessionals and they will get some service tech company to contact you. unfortunately, not all service companies like GE have good hard working technicians like that of the excellent service of Appliance Tech Now. GE service Tech are lazy and want to get easy contracts only.

7 years ago

Reply from First American Home Warranty

Thank you Jose for your your feedback, we appreciate it.

Oct. 24th, 2019

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Verified Customer

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Adam

I have been with them for over 10 years now. I've stayed with them because of their reliability. My AC went out. It was a bad battery and they fixed it within 3 to 4 days and I was very pleased. A lot of times they use their computers when assigning work orders. I would like to choose those places that have a higher rating so a lot of times I'll ask them if they could relook who they are sending the work order too and a lot of times they will do that. Maybe they should look at the ratings because there are some they have recommended that have been at like a 2 or a 1.

7 years ago

Reply from First American Home Warranty

Thank you Adam for your feedback, we will definitely look into this.

Sep. 18th, 2019

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Verified Customer

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Brenda Hattiesburg, MS

I work in real estate, so I have been around home warranties for a long, long time, and I've just found that First American has the best service with the best response time when there is a problem. I have used them for years. Every now and then we have trouble getting something to happen quickly but most of the time they're very responsive. It gives me peace of mind, especially with an older home, that they'll come and make repairs or replace things if necessary.

7 years ago

Reply from First American Home Warranty

Thank you Brenda for taking the time to provide us with your feedback!

Aug. 9th, 2019

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Verified Customer

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Anonymous

After reviewing warranty options online, I found First American Home Warranty. They've always been responsive to my needs. Sometimes they take longer than I wanted to get service, but generally I've been very pleased. I've had a number of problems with my dryer. In each case they don't have a specific agent and they've authorized me to find my own. Then I'm quickly reimbursed for any cost.

7 years ago

Reply from First American Home Warranty

Thank you for providing us with your feedback, we appreciate it.

Aug. 7th, 2019

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Verified Customer

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Judy Pittsboro, NC

I used the warranty twice once for the water heater leaking. They came and replaced the water heater then told me they needed to do some upgrades to bring the water heater up to code. I had to pay extra for that then they said they needed to install a pressure regulator because my water pressure was too high and so there was another service charge for that. Another time they repaired an electrical problem I had in a very short time. It's hard to get through to them but when you do I think they are pretty customer focused.

7 years ago

Reply from First American Home Warranty

Thank you Judy for taking the time to provide us with your feedback. We appreciate it.

Jun. 20th, 2019

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Verified Customer

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Brian Arlington, TN

Several times I have used First American Home Warranty and it's always a good experience. They respond quickly. There is always room for improvement but they seem to get somebody out there quickly and they have a good quality of supplier and the work always seems to be high quality. My water heater was leaking the last couple of weeks and I had a good experience with First American and the vendor that came out.

7 years ago

Reply from First American Home Warranty

Thank your Brian for your review.

Jun. 25th, 2019

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Verified Customer

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Christopher Carrollton, TX

So far they seem to provide a good service, we haven't had any problems yet so we keep renewing. One of their plumbers we had problems with, it was very difficult to work with and First American was good and intervened and we got the work completed finally. I wish it was easier to get a new company from the beginning and there was more choices in my area.

7 years ago

Reply from First American Home Warranty

Thank you Christopher for your feedback.

Jun. 25th, 2019

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Verified Customer

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Louis Belton, TX

I had a septic system problem and they came out. Although they did not have someone that works on the septic system, I had to find somebody and I paid for it and First American reimbursed me. I like First American Home better than several of the other companies that I've had in the past and I'm more than likely to pick them up again at the end of this term.

7 years ago

Reply from First American Home Warranty

Hi Louis. Thank you for taking the time to leave us a review and let us know how we are doing. We apologize that we didn't have an in-network contractor available to service. We appreciate your understanding and hope to continue to service your home in the future.

Jun. 17th, 2019

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Verified Customer

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I've used the warranty numerous times. We had to use it recently for our pool pump and the gentleman fixed it and everything's fine. We've had some technicians that came out that were bad. I did speak with the manager about pest control which was not very friendly or nice. I would suggest more empathy from the people and managers that customers speak to. I actually had to hold for thirty minutes to speak to him.

7 years ago

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Verified Customer

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Christina

Most of the time, the service is really good and get things done quick. I have been in my home for months and had to call them three or four times and they have been pretty good at getting things done for me. The first time I needed something with my dishwasher and they got someone out here right away, which was really good, but the second time, it took several days before somebody came.

7 years ago

Reply from First American Home Warranty

Hi Christina, we appreciate your feedback.

Jun. 3rd, 2019

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Verified Customer

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Nyda Bountiful, UT

I think they are trustworthy. They've always been really good about providing the service when needed. I've had two instances in the last month where I've used them. I was okay with what they did with my electric range but not my water heater because I didn't hear from them for over a week for an appointment. It would be nice to have the option to choose your own people.

7 years ago

Reply from First American Home Warranty

Hi Nyda, thank you for your review. We appreciate it.

Jun. 4th, 2019

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Verified Customer

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Heather Austin, TX

I call customer support a lot and I am always able to talk to somebody and they try to at least help with our problems. Most of our issues have been taken care of quickly except the heating and dishwasher took a long time. It took a month to get the dishwasher done and I think it could have been much quicker but every time I called First American, they were very helpful and tried to get it moving. I think there should be quicker communication and they should check in with their customers to see where the contractors are.

7 years ago

Reply from First American Home Warranty

Hi Heather. We appreciate and value your feedback. Thank you.

Jun. 4th, 2019

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Verified Customer

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Matthew

I needed to use it for a dishwasher for my air conditioning and for my furnace. First American was very good and contacted someone immediately. Some of the people that First Ameriance contracts with are less than disrable and their ability to take care of your case and they aren't able to come to your home. The furnace wasn't working and it was in January. I had to wait a week. I spent a day working going back and forth between the company and First American to get someone to come out.

7 years ago

Reply from First American Home Warranty

Hello Matthew. We appreciate your feedback and we are glad your furnace has been repaired. We look forward to servicing you again in the future.

May. 29th, 2019

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Verified Customer

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Lacey Baker Tomball, TX

We pay a monthly fee AND A SERVICE FEE, yet a service call is only warrantied for 30 days. It is alot of money to keep spending. I feel like I am spending alot of money to have someone come out for $85.00 and then it breaks again in a different location.

4 years ago

Reply from First American Home Warranty

Lacey, Thank you for your review! Our contractor partners do guarantee their work for 30 days. If you are continuing to have a repetitive issue with something that you have already received service for, please reach out to us.

Mar. 16th, 2022

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Verified Customer

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Jeff Cook Phoenix, AZ

Overall very happy, been with you for over 10 years. You typically will cover my needs. Only reason it is a 4 vs. 5 is due to the amount of time it takes to get somethign fixed. The approval process is not consume friendly buth rather cumbersome and very lengthy, I've waited up to 60 days in some cases

4 years ago

Reply from First American Home Warranty

Jeff, We appreciate you taking the time to share your honest feedback with us. We are so glad to have you be apart of the First American Home Warranty family for over ten years and look forward to being there for you, should you ever need us again!

Jan. 18th, 2022

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Verified Customer

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Mike Burmeister Apex, NC

Good value for the money and I like the peace of mind of having a warranty. I wish some of the contractors you worked with were a little better and I wish the process moved a little faster. Waiting for approval on a parts order when you have no AC in August kind of sucks.

4 years ago

Reply from First American Home Warranty

Mike, Thank you for sharing your review with us! It is great to hear that we can provide you peace of mind. We understand your frustration regarding your A/C service and truly appreciated your patience with the contractor. We look forward to being there for you, should you ever need us again.

Jan. 6th, 2022

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Verified Customer

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Shirley holgate Arroyo Grande, CA

yesterday I had an excellent electrician come to fix my fan, and he did a fabulous job, even cleaning up beautifully. He was a 5, but several years ago I had a problem with my microwave, and they put in one that didn't work. They did provide a very good one at least.

5 years ago

Reply from First American Home Warranty

Thank you Shirley for your review.

Jun. 21st, 2021

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Verified Customer

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Laura Trent Chattanooga, TN

When my tankless water heater quit working, First American replaced it, even though tankless water heaters are very expensive. I would have marked 5 stars, except that I had to work at questioning the initial response, which was not at all satisfactory, and finally they did agree to completely replace it.

5 years ago

Reply from First American Home Warranty

Thank you Laura for your feedback. We are glad everything worked out.

Jun. 8th, 2021

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Verified Customer

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Jane Mick Mesa, AZ

They are improving but there are still a few issues. Wish you could receive service from previous contractors who served you well. Also, preventive service should be covered since that would serve you and the customer well in keeping costs lower. For example, annual air conditioner inspection service and cleaning.

5 years ago

Reply from First American Home Warranty

Thanks for your feedback Jane.

Jun. 4th, 2021

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Verified Customer

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Radhakrishnan Fremont, CA

In one instance we had to go through 4 claim specialists and then the regional manager of our area. Once alerted, the manager did an excellent job in working with the service provider and sorting the issues with their technician’s report. Problem got resolved after a month since we filed the first service request.

5 years ago

Reply from First American Home Warranty

Thank you Radhakrishnan for your review.

May. 19th, 2021

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Verified Customer

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Terry Phoenix, AZ

Almost always direct but during my last call the people I wanted in the first place for my heating issue was ultimately the company that took care of everything. Kappa Air is fantastic and the job was given over or transferred from Seabreeze who did nothing!

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

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Verified Customer

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Fazal Khan Manassas, VA

Usually, I'm very impressed and happy with First American's ability to help with resolving my home issue. However, it took 28 days for First American to order the part for my hot water heater. My family and I were without hot water for almost a month during the winter. I expected better!

5 years ago

Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Lori Barsamian Fresno, CA

The customer service has been excellant. The company representative calls ME with all updates regarding my claim. The hold time has been longer than normal during Covid, but you end up speaking with a real person. I have been with this company since 1998.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Edith Gonzalez Corpus Christi, TX

Depending on the service, I'd love to have companies warranty their service. For example, if a central uniting was installed in the summer, them a follow up for the heater working well should be done. As for First American, the company is trust worthy.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Google Walter Moryan @ Amazon.con

Normally... they are so friendly,......:................:............::::::....:...... and dependable. But with this last order but I want to go no one has been communicating and our outlets are still flickering on and off while the ceiling fan is falling apart~.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 9th, 2020

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Karen Pruett Long Beach, CA

I used re-key my locks on my new home. That transaction was fine. A month later, I had problems with my water heater and American Home Warranty said they would take care of it. Since I am a new home owner, my realtor called back and Home Warranty did not take care of it. Your staff does not know what is covered.

6 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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Mistaree Charleston, WV

Although things were a bit bumpy getting started, we have had positive experiences with our referral companies. The time between putting in a request and getting a response is minimal. We have have reputable companies with competent workers. So far we are very happy that we have First American Home Warranty on our side.

6 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 3rd, 2020

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Bryce Cunningham Edmond, OK

First America Home Warranty in order to provide overall trustworthinessIn and to help consumers identify solutions please reach out. A vague sense of what you can help with is needed upgraded and improved upon to be understood and to achieve our desidred service.

6 years ago

Reply from First American Home Warranty

Hello. Thank you for your review. Have a great day.

Aug. 19th, 2020

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Mark Toano, VA

Solid coverage, however their customer support is sometimes hard to work and hard to understand. They also don't seem to track dispatched contractors leaving it to he homeowner to deal with contractors who don't show up or change their appointment at the last minute after the customer has had to wait for more than a week.

6 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Aug. 13th, 2020

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Verified Customer

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WM. Stotzner

When a freezer dies, what do you do to save $800.00 worth of food. You can not wait for the ins. company to say yea or nay. The service company had decided it was not repaiable. You go out and replace it quickly. If we had waited for the ins. WE WOULD HAVE DOUBLED OUR LOSS.

7 years ago

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Verified Customer

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Mark

It's changed a lot. Over the last year, I think there is more interaction between customer service and the customers. More interaction and follow up which is good. Recently, I used it for a pool, air conditioning, and a water heater. They got to me probably within a couple days it was resolved. They are very prompt.

7 years ago

Reply from First American Home Warranty

Thank you for your feedback, Mark!

Sep. 18th, 2019

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Verified Customer

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Sylvia

Sometimes it takes a minute. The last experience was great. I needed to use the warranty last week when my garbage disposal was leaking. The technician was here within a few days and all went well. Sometimes an appliance needs to be replaced and First American insists on repair instead of replacement.

7 years ago

Reply from First American Home Warranty

Hello Sylvia, we appreciate your feedback!

Sep. 18th, 2019

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Verified Customer

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Daniel

I used it recently when my dishwasher died and they provided a replacement which was awesome. There was a little bit of miscommunication between them and the contractor so it took a little bit longer than it should have but they did cover it like they promised which is the most important.

7 years ago

Reply from First American Home Warranty

Hi Daniel, we are sorry about the hiccup, but we are glad your dishwasher has been replaced. We look forward to servicing you again in the future!

Sep. 18th, 2019

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Rex

Not perfect but it's pretty good. They're pretty decent with their policies. Almost every time we've had good people come out. I would like them to be a little more timely with getting back to the customer when they send an email or have a concern.

7 years ago

Reply from First American Home Warranty

Thank you Rex for your review.

Sep. 18th, 2019

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Verified Customer

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Dana

My fridge went out and I called about getting it serviced. Since it was a secondary fridge so there was no rush it took probably 3 weeks for someone to come out and then it had to be replaced. The service through the company was fine except for having me wait that long. The company they used was not very customer motivated.

7 years ago

Reply from First American Home Warranty

Dana, Thank you for sharing your review with us. We do apologize that this took longer than anticipated. We have a process when evaluating and determining an outcome for our customers, and do our best to keep this process moving forward until resolved. We’re glad you chose us and look forward to being here when you need us again.

Oct. 28th, 2021

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Verified Customer

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Louise Kingwood, TX

We've used them for a few years now, and they are responsive to claim requests. We've had good results and hope to maintain that opinion. The dishwasher malfunctioned some years back and they were able to come quickly and make the replacement with little difficulty. I wish they would give us cash if we wanted to upgrade on the model.

7 years ago

Reply from First American Home Warranty

Hi Louise. Thank you for taking the time to provide us with your feedback, we appreciate it.

Aug. 13th, 2019

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Carol Hollywood, FL

Knowledgeable and easy to contact. I had a leak under my sink and they sent somebody out in a couple of days. A few week prior we used them for our air conditioning issue and the contractor tried to rip us off four hundred dollars and there was nothing First American could do.

7 years ago

Reply from First American Home Warranty

Hi Carol. Thank you for your feedback and we are glad to hear your plumbing claim was resolved. However, for your air conditioning claim, can you please provide us with your claim number so that we may look into this?

Aug. 9th, 2019