Fidelity National
Is This Your Business?1.5
2.5
Overall Score
Author: Kalicia Bateman
Fidelity National is a home warranty company focused on the customer journey. As a result, it maintains consistent customer service training to ensure its staff is a great resource for inquiring customers. Fidelity National Home Warranty started up in January of 1995 as Alliance Home Warranty and was acquired by Fidelity National Financial about three years later. Fidelity boasts the financial strength and backing of its parent company, Fidelity National Financial.
Fidelity National is partnered with CRES Insurance to provide their customers a 13 month home warranty.
Top Ranked Companies
Pros
- Options for Homeowners and Real Estate Professionals
- Service Plans
- Online Service Requests
- Coupons for Sears Appliances
Options for Homeowners and Real Estate Professionals
Fidelity National has home warranty coverage not just for homeowners, but for real estate professionals that are working on buying or selling a property. This includes coverage on multiple properties that could be in a duplex or fourplex. This is useful for sellers because homes with home warranties usually sell faster and for higher prices.
Service Plans
Fidelity National gives you the choice to customize your plan with add-on options. Here is what a standard warranty covers:
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Fidelity National also offers this optional coverage:
- Kitchen refrigerator
- Washer/dryer
- Air conditioning
- Pool and spa equipment
- Limited septic leak
- Roof leak repair
Online Service Requests
Customers can fill out an online service request on Fidelity National's website, eliminating the need to call the company. All a customer needs to do is log in to the website using their user ID and password and fill out a short form. Many home warranty companies recieve many highly negative home warranty reviews because customers can't request service without waiting on the phone for hours on end. Home warranty features like Fidelity National's online service requests attract positive home warranty reviews.
Coupon for Sears Appliances
At the time this review was written, Fidelity National offered a coupon code to receive special pricing for Sears appliances. Sears is a leading authority on appliance sales, so those looking to purchase appliances through them will definitely find this useful. However, the products must be ordered over the phone by calling Sears Commercial.
Cons
- Limited Geographical Operation
- Major Appliances Not Standard
- Negative Customer Reviews
Limited Geographical Operation
Currently, Fidelity National only operates in 13 states: Arizona, California, Colorado, Florida, Georgia, Idaho, Illinois, Missouri, Nevada, Oregon, Texas, Utah, and Washington.
Major Appliances Not Standard
Coverage for appliances like the kitchen refrigerator, washer/dryer, and air conditioning do not come standard. The customer must pay extra for each appliance on top of their standard contract if they want them covered.
Negative Customer Reviews
Many customers claim that their service requests were rejected, and others complain that they were charged a service fee when a technician couldn't help them fix a problem. Read reviews below to see what consumers are saying.
The Bottom Line
Fidelity National Home Warranty could be a viable option not just for homeowners, but real estate professionals looking to increase the value of a property. However, potential customers must be aware that Fidelity National serves less than half of the United States. It is also discouraging that some major appliances are only made optional on most contracts. Because the company does not service as wide an audience as the best home warranty companies, home warranty reviews are more difficult to come by. We recommend that customers seek home warranty reviews from peers or take a look at other top home warranty companies in the industry.
