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American Residential Warranty

American Residential Warranty

Name: American Residential Warranty
Rating: 4.2

4.2

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438 User Reviews

5.7

Overall Score

Visit Site

1-(844) 745-4561

4.2

star star star star star_border

438 User Reviews

5.7

Overall Score

1-(844) 745-4561

Contact

Visit Site

Pros

Cons

Bottom Line

Reviews

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Company Details

Number of Plans

Service Fee

Starting at

$55

Time in Business

18 Years

Company Headquarters

901 Yamato Rd. Suite 100E Boca Raton, FL 33431

Number of Reviews 438

info Source of Information

Author: Kalicia Bateman

LAST UPDATED: April 6th, 2022

American Residential Warranty is a national company that serves customers in all 50 states. The company has an A+ rating by the Better Business Bureau. American Residential Warranty's suite of products includes home warranty plans, electronic protection plans, and home security systems. American Residential Warranty aims to give customers peace of mind and customizable service options. The company has partnered with AmTrust Financial, ADT, and Asurion to provide customers with a variety of services. The company was founded in 2008 and is headquartered in Boca Raton, Florida.

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Pros

Nationwide Coverage
Plan Options
24/7 Contact
Flexible Contractors
Customer Service
Sample Contract

Nationwide Coverage

American Residential Warranty covers all of the United States. Some home warranty companies only serve a restricted geographical region, so it's convenient for consumers that they can receive coverage regardless of where they live in the United States.

Plan Options

American Residential Warranty offers four plans that vary in coverage and cost. Customers can also choose whether they would like to pay monthly, annually, or quarterly.

24/7 Contact

Customer representatives for American Residential are available 24 hours per day, 7 days a week, all year long. This is a necessity when customers have an unexpected emergency in the middle of the night or on holidays.

Flexible Contractors

American Residential allows customers to pick their own contractors to conduct their repairs. All a customer has to do is call American Residential and alert them that they would like to use their own contractor. The contractor will then need to contact American Residential to gain authorization for the repair. This is rare within the home warranty industry, as most home warranty companies only allow customers to use their own affiliated technicians.

Customer Service

In addition to the ability to file a claim 24/7 via phone, American Residential Warranty shows a commitment to customer service by allowing customers in select states to file a claim online. The service provider also responds to many customer reviews.

Sample Contract

ARW has sample contracts available online for customers to review typical coverage terms for service. This is a benefit because many complaints against home warranty companies involve unfair claim denials. ARW providing a service contract for potential customers lets them know what to expect from a warranty.

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Cons

30-Day Wait Period
No Mobile App

30-Day Wait Period

American Residential Warranty has a 30-day wait period before you can receive its home warranty coverage. This is to help protect the company against pre-existing conditions and to keep coverage costs down since American Residential Warranty does not require appliance and system inspections.

No Mobile App

Unlike some other warranty companies, ARW doesn't have a mobile app to file a claim on the move. This could make the process for getting a repair less convenient, because some mobile apps also allow you to track your technician appointment and manage your account. However, for some customers, a mobile app is not necessary and they prefer to file a claim online or over the phone.

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The Bottom Line

American Residential Warranty is a home warranty provider that offers multiple payment plans and flexible options for preferred contracts and technicians. American Residential's customer representatives are also available 24 hours a day year round, and it serves nationwide. Overall, American Residential Warranty seems to be a legitimate company and deserves an honest look. If you're interested in reading what customers have to say about the home warranty provider, check out American Residential Warranty reviews below.

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1-(844) 745-4561

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User Reviews

Star Rating

4.2

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438 Reviews

Review Breakdown

5 grade

65%

4 grade

16%

3 grade

2 grade

1 grade

15%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Verified Customer

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Jenkins Covington, GA

The service is excellent, everything was smooth and quick, points taken away because I was guaranteed a rate for the life of my policy which went up 18 months later. I was told it was just the way of the world and I couldn't do anything about it....but they apologized

6 years ago

Reply from American Residential Warranty

Hello Jenkins,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Jun. 2nd, 2020

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MT Stockbridge, GA

My experience with our last claim has been a nightmare. We called in September 30, 2019 that A/C was out. Assigned to service provider with a 2 business day wait. Fine, called that provider on Wednesday to learn that they had immediately rejected the claim and was told that ARW would contact us. Really, the only way I found out about the rejection was from the service provider. Tried calling ARW on October 2, 2019, called 3 different times and was on hold each time for 30 minutes and never reached the dispatch department. Finally calls claims department and got a smart mouthed young lady who kept saying it's not my department. Asked for a manager and got Brittany who was very helpful. The customer doesn't care about departments, to them, you are ARW a company. Brittany tried reaching dispatch but no luck either. She explained that we could seek outside service and send in the invoice. It takes 30 days for the invoice review and mailing time for reimbursement check. It is 90 + degrees in GA and to be without air is a death sentence. Experiences like this make customers look for other servicing companies. You don't have to wait on our payments. We pay immediately the service charge up front and to get NO SERVICE is unprofessional and disgraceful. What do you plan to do for this customer with this horrible experience? By the way that young lady needs customer service training or placed in job that does not deal with people.

7 years ago

Reply from American Residential Warranty

Hello MT,

We apologize for any inconvenience you may have experienced. Based on our records, it looks like you have been in communication with one of our claims supervisors who have escalated your claim and have been working on an emergency dispatch. Please feel free to reach out with any further inquiries.

Sincerely,
American Residential Warranty

Oct. 2nd, 2019

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Monica Larkins-Black Marietta, GA

My experience for the most part has been a good one since I joined the American Residential team however it saddens me to find out that a service provider that I referred for myself and to this company did not have a good outcome. The service provider that I referred is Latino Heating & Air. They serviced me plenty of times when I used my previous home warranty Old Republic. I asked to use them again . I had good report with their front office personnel Sherri and their tech Felix. They submitted documents to AIG came out serviced me last summer for AC. Several months later I get a call from Sherri who stated she was not paid by AIG. She asked if I knew any contacts in your office to get resolved. I was sadden to hear this and stated no. She told me the only reason she came to my home was because I used them plenty of times when I was with Old Republic they knew me and I was a good customer. Sadly my AC went out last week and I was referred to another company . I called Latino Heating & Air and they advised since they did not get paid from AIG they would no longer be able to service me and they no longer work with your company. They advised me to be cautious working with this company. I do not like being in the middle of a business matter that went south with a service provider & a warranty company. I especially do not like to hear my name tarnished or affiliated with this type of scenario because as she stated I was one of their good customers. However, because of this incident because I am with AIG & not Old Republic and because they did not get paid they can no longer work with me. I do not know what went on behind the scenes but I do hope this was not the case. Nevertheless a good HVAC Company that I trusted in years past under previous warranty company I will no longer be able to work with because of that issue. I hope you read these surveys and I hope someone looks into this. This situation put me in a awkward position last October when she called me. That is not right. Thank you for hearing me out.

7 years ago

Reply from American Residential Warranty

Hi Monica, Thank you for bringing this issue to our attention. We reached out to Latino Heating and Air and determined that they payment has been satisfied by The Warranty Group. We apologize for placing you in an awkward situation, and appreciate your honest feedback. Please let us know if we can be of further assistance in the future. Sincerely, American Residential Warranty

Apr. 22nd, 2019

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Verified Customer

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Ryan Blair Trenton, MI

They started out extremely unwilling to assist me. I was pushed from person to person. Never taking responsibility.

6 years ago

Reply from American Residential Warranty

Hello Ryan,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Aug. 7th, 2020

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Verified Customer

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Jeri Higgins

BECAUSE IT'S ALWAYS A CHALLENGE TO FILE A CLAIM AND IT TAKES LONGER THAN COMMERCIAL THEY SHOW ON TV

5 years ago

Reply from American Residential Warranty

Hello Jeri,

We apologize for any inconvenience you may have experienced. We would greatly appreciate the opportunity to turn your experience around and look into this issue. Please send us a direct message with any details from the claim such as claim number, approximate date of claim placed, etc. as we would be more than happy to initiate a full review. We look forward to hearing from you.

Sincerely,
American Residential Warranty

Dec. 8th, 2020

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Verified Customer

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Linda Graham Indianapolis, IN

Hard to submit claim. Would be easier to submit online and time efficient

6 years ago

Reply from American Residential Warranty

Hello Linda,

Thank you for the feedback. Please visit our website to access the ability to file claims online and feel free to let us know if there's anything we can do to assist.

Sincerely,
American Residential Warranty

Aug. 17th, 2020

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Verified Customer

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Linda Upper Marlboro, MD

I'm paying monthly & still have to pay a fee for the service

6 years ago

Reply from American Residential Warranty

Hello Linda,

Thank you for the feedback. Service fees are only charged per occurrence and not a recurring fee. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Jun. 2nd, 2020

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Verified Customer

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Johnnie Williams Leesville, SC

Took to long to get someone to my resident

6 years ago

Reply from American Residential Warranty

Hello Johnnie

We apologize for any inconvenience you may have experienced. Please send us a direct message with any feedback that you may have from the claim as we would love the opportunity to improve our service and also initiate a full review to see if we can assist any further. We look forward to hearing from you.

Sincerely,
American Residential Warranty

May. 11th, 2020

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Lou Pittsburgh, PA

We never had a situation where we needed to file a claim .But the staff were always polite and professional.

5 years ago

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Wileda Tulsa, OK

Good service, but slow getting contractors to make repairs.

7 years ago

Reply from American Residential Warranty

Hello Wileda,

We are pleased to hear that you have a positive outlook on our services. We do apologize for any inconvenience you may have experienced with technician delays. If possible, please send us a private message with details of the negative experience so that we may initiate a full review.

Sincerely,
American Residential Warranty

Jun. 17th, 2019