2-10 Home Buyers Warranty

• Range of 2-10 Home Warranty Plans
• Add-On Coverage
• Real Estate Warranty Plan Packages
• Good HVAC Coverage
• 24/7 Claim Submission
• Extensive Industry Experience
• Contractor Options
• Exclusive 'Even-If' Service Fee Guarantee
• Appliance Benefits
• 30-Day Money-Back Guarantee

Range of 2-10 Home Warranty Plans

2-10HBW offers a variety of different home warranty coverage plans that cover major home appliances and systems.

Simply Kitchen
Protects your major home appliances for $19 per month:

• Dishwasher
• Built-in microwave
• Range/oven/cooktop
• Refrigerator (with icemaker)

Complete Home
2-10 Home Warranty's most popular plan covering all major appliances and systems:

• All appliances covered in the Simply Kitchen plan
• Air conditioning
• Heating
• Plumbing system
• Electrical system

Pinnacle Home
Covers all appliances and systems included in the Simply Kitchen and Complete Home plans, but provides the following supreme coverage:

• Appliances — covers everything from handles and hinges to knobs and dials, and includes haul away/disposal fees
• Heating — covers crane costs, filters, haul away/disposal fees
• Air conditioning — covers crane costs, filters, refrigerant recovery and recharge, electrical cut-off switches, haul away/disposal fees
• Plumbing — covers everything from faucets and shower heads to encased or concealed water and gas systems, and includes haul away/disposal fees
• Electrical — covers burglar alarm systems, fire alarm systems, attic and bathroom exhaust fans, encased or concealed wiring, haul away/disposal fees

Add-On Coverage

To personalize your home warranty plan, 2-10 Home Warranty offers add-on coverage for the following appliances and systems:

• Additional refrigeration
• Septic system
• Well pump
• Washer/dryer
• Plumbing and electrical
• Garage door opener
• Extended pipe leak
• Pool/spa equipment
• Roof leak
• Water softener

In addition, 2-10 Home Warranty offers specialized programs and packages that can be added to any home warranty plan:

• Supreme Package — deeper coverage for the appliances and systems that matter most in your home (options vary by plan and zip code)
• Luxury Package — increased coverage with increased dollar limits to $5,000 for appliances, heating, and cooling
• HVAC Surplus — increased coverage for your heating and air conditioning systems
• Pre-season HVAC tune-up — a 28-point tune up and inspection option
• Service fee options — lower your service fee when you request service

Real Estate Warranty Plan Packages

If you are buying or selling a home, 2-10 Home Buyers Warranty offers distinct service contracts for home buyers and sellers, which must be purchased through a real estate professional.

Seller Coverage

Free coverage is not available where prohibited by law, including the state of Florida. Complimentary seller policies don't cover air conditioning or heat pumps, but it can be added for $50–$60.

Buyer Coverage
Same as seller coverage, with the basics, but it also includes the Happy Home Lock & Hardware program — get reimbursed up to $100 to install new locks or rekeying within 45 days after closing. No service call fee is needed.

3-Year New Home Warranty Plans
Besides offering structural warranties for newly built homes, 2-10 Home Buyers Warranty also offers appliance and home system repair service contracts to buyers of brand new houses. As with other real estate contracts, new construction home warranties must be purchased through a partnering real estate agency.

New construction home warranty service agreements last for three years. Buyers have to choose when the policy goes into effect: immediately upon closing or one year after closing.

Good HVAC Coverage

2-10 HBW offers one of the most comprehensive HVAC policies in the home warranty industry. It includes unlimited refrigerants and SEER appliance matching, at no additional cost.

24/7 Claim Submission

2-10 Home Buyers Warranty provides 24/7 service to its customers. Homeowners may submit a service request 24/7 through their online portal or over the phone.

A service contractor will be dispatched to schedule a time, Monday through Friday during normal business hours, to diagnose and repair the eligible system or appliance.

Extensive Industry Experience

In business for over 40 years, 2-10 HBW has provided warranty coverage in over six million homes. You can rest assured that the company's processes are fine-tuned and easy to follow. 

The company uses local, independent service contractors. To ensure the service contractors are meeting 2-10 HBW's service expectations, 2-10 HBW uses a third-party satisfaction survey tool and surveys every homeowner who provides an email address after a service request.

Contractor Options

Some home warranty companies prevent customers from calling the approved contractors directly. 2-10 HBW allows its customers to contact the contractors directly to expedite the process. If you are looking for a quicker turnaround time, this is a nice feature to have.

Your chosen service contractor must be licensed and insured. He or she must also contact 2-10 HBW with a detailed diagnosis and estimate to see if it's covered and to get an authorization number.

If an in-network pro is not available, it's one thing, but if you simply choose to get your own repair, 2-10 will only cover "an amount equivalent to what [2-10] would have paid for parts and labor for a contracted provider to complete the needed service."

Exclusive “Even-If” Service Fee Guarantee

2-10 HBW customers benefit from a unique service fee guarantee. This guarantee includes the following benefits:

• If you paid a service call fee, but your item was not eligible for coverage, you can request reimbursement.
• If a covered part is serviced and fails again within the term of the Home Warranty Service Agreement, another Service Fee will not be due.

Appliance Benefits

Appliance Color Matching
If you are getting an appliance replaced, 2-10 HBW offers to match the existing appliance's color. While always preferable, most warranty companies do NOT cover any cost of matching, so you could have a functional item, but your washer and dryer may not match anymore.

Appliance Replacement Offer
If a covered appliance fails, customers have a unique offer from 2-10 HBW. When requesting service, you have options:

• You can choose to continue with the normal claims process and schedule an appointment with a service tech, pay the $75–$100 service call fee, then get the item repaired or replaced.
• Accept a special $100 reimbursement offer toward buying yourself a new replacement appliance when you submit receipts from your purchase.

Appliance Discount Program
2-10 HBW home buyer warranty customers can get an exclusive discount through the warranty company to save up to 65 percent off retail prices on GE or Whirlpool appliances.

30-Day Money-Back Guarantee

If you cancel before the effective date, a full refund will be issued. After that, fees will be deducted from your refund. While this gives you the freedom to cancel during the waiting period before your warranty coverage starts, a full refund is not available once it starts.

• If you cancel up to 10 days after the effective date, you are eligible for a refund, less a $25 processing fee and any amount that the provider paid for service.
• If you cancel more than 10 days after the effective date , you will receive a pro-rata refund for the remaining unused portion of the contract, less any amounts that the company paid for service and the $25 processing fee.

• 2-10 Home Warranty Reviews
• Call for a Quote
• Service Call Fee
• Waiting Period
• Monthly Finance Charge
• Coverage Limits

2-10 Home Warranty Reviews

One star home warranty reviews aren't necessarily uncommon. Thirty percent of all home warranty company reviews aggregated on Best Company are one-star. However, when looking at 2-10 HBW reviews, the high percentage of one-star reviews is significant. Best Company has collected over 200 reviews from 2-10 Home Buyers Warranty customers. The majority (over sixty percent) of consumers give this company the lowest possible score: one out of five stars.

Common complaints include the following issues:

• Customer service issues
• Extended wait times for repairs
• Unexpected fees
• Denied claims

Call for a Quote

If you are looking to get a home warranty for more complicated properties (other than single-family homes under 5,000 square feet), you will need to contact 2-10 for a specialized quote. The following situations are included:

• Multiple units
• Guest homes
• Casitas
• Homes over 5,000 square feet

Service Call Fee

Although a few home warranty companies do not charge a service fee, most do. 2-10 HBW's service fee starts at $85 but can go up to $125, depending on the type of coverage you have.

If you are hoping to avoid extra costs, this is something to factor into your decision.

Waiting Period

When consumers buy a home warranty plan directly from 2-10 HBW, the service agreement doesn't go into effect immediately. Whether you purchase it online or over the phone, there is a 30-day waiting period from your order date, before your 12 months of coverage officially start.

While not universal, it's pretty common to have a waiting period when you sign up for a home warranty. This type of policy is meant to protect the company from paying claims on pre-existing conditions, which are almost always excluded from coverage. Your home systems and appliances are required to be in normal working condition when you sign your initial contract.

Monthly Finance Charge

When you choose a home warranty plan from 2-10 HBW, you may have the option to pay one lump sum payment for 12 months' coverage or pay month-by-month. However, shoppers should know that you will end up paying a bit more overall with monthly payment because there is a 9.5 percent monthly finance charge.

Coverage Limits

All home warranties have coverage limits. It's important to know what they are when you are shopping for your best options.

Each 2-10 Home Buyers Warranty has a total maximum coverage amount of $25,000, regardless of the options or coverages selected.

Buyers, sellers, and homeowners who purchase a warranty outside of a real estate transaction have different policies and coverage limits.

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