Vivint: Read 8,283 User Reviews From Real Homeowners

check_circle

Verified Customer

star star_border star_border star_border star_border

Yos Mok

Not good at all. Tech that came out at first didnâ€™t explain how to use anything. Didnâ€™t tell me that i have only three days to return for full refund because if i had known i would of.

6 years ago

check_circle

Verified Customer

star star star star star

Mike

So far, so good. Had to make multiple calls to get water sensors delivered, though.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Kiona Engram

Itâ€™s okay. Not really what I expected. The app stalls really bad when you try to view who is at you house if you are not home.

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jennifer Guandique

My experience with Vivint has been horrible. My door lock is not put on correctly and we have to fix it constantly. I have called several times with the last time being that I was going to get a callback. I never did.

6 years ago

check_circle

Verified Customer

star star star star star

Brody

Braxton B was amazing to work with! We are so glad Braxton was able to get us going with Vivint!

6 years ago

check_circle

Verified Customer

star star star star star_border

Rakiya Hunter

Reliable service, easy to understand, easy system to use. Only thing is with the live view its delayed

6 years ago

check_circle

Verified Customer

star star star star star_border

Tiana Barrow

The installer was very friendly, fast and efficient. He was also able to answer all questions we asked

6 years ago

check_circle

Verified Customer

star star star star star_border

Sylvia Weaver

excellent and you feel very safe. Installation was superb and the guy was very courteous. Explained everything .

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Luis de Oliveira

Horrible! They Representive Mike and Customer Service advised they would provide paper copy of documentation to me! They never provided what they promised! For this reason I'm ready to terminate the contract!

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Gloria Powell

They are deceitful in their sales tactics. I was told it is a SLAM sale. Their equipment is disconnected I went back to my original company, Older. Alder. I do not want a company that lies from the start of the sale.

6 years ago

check_circle

Verified Customer

star star star star star

Lucille Curtis

Iâ€™ve used several other security systems, Vivent is by far the easiest to use.

6 years ago

check_circle

Verified Customer

star star star star star

Deborah Lee

I am really enjoying it. It is extremely easy to operate. I have not had any problems.

6 years ago

check_circle

Verified Customer

star star star star star

Terry Elton

Very good and reliable, it take care of me if I fall outside, family can hear and see me.

6 years ago

check_circle

Verified Customer

star star star star star

Sue Grimes

We have Vivant cameras, doorbell, thermostat, and door monitors. We love the products and service!

6 years ago

check_circle

Verified Customer

star star star star star_border

ANGELA

Itâ€™s been fine so far. I referred Harold and JoAnn Y and I have not seen any payment credits to this day

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Michelle banish

Horrible! Was lied to from jump about their service being a free upgrade for ADT only to find out they took out a loan in my Husbands name who wasnâ€™t even home at the time!

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Michael Zadro

Very overpriced I wish ADT had gotten to,me first.the bills are all fâ€”- up I am trying to pay them off for their 3,000$ equipment charges!than I will have 1 bill for 33$ a month for sixty months.

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

TTO

Very misleading . Quality does not match up to the hype. Poor customer service. Canâ€™t reach anyone for help. You have to email or text to get help but you get no answer back

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Alexandria Lekberg

Raked over the coals with confusing messages about prices. Everyone says something different and our bills showed up to be different rates.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

James

To slow showings events. Door bell camera don't always record every coming to door. Back door security camera doesn't always pick up person on patio.

6 years ago

check_circle

Verified Customer

star star star_border star_border star_border

WILLIAM SMITH

Not good. A lot of broken promises. Salesman said a lot of stuff that didn't happen and customer service does not side with the customer over the salesman.

6 years ago

check_circle

Verified Customer

star star star star star

Shawn

This is a good service now i can see the outside of my house 24/7 and rest in pace.

6 years ago

check_circle

Verified Customer

star star star star star_border

Allison

Great sales rep named Jay. He is the best person to represent Vivint. He went above & beyond. He is just great.

6 years ago

check_circle

Verified Customer

star star star star star_border

Sue

Good our service guy was great. Sales good was okay. I was disappointed everything was installed so late at night.

6 years ago

check_circle

Verified Customer

star star star star star_border

Jack Webster

Our experience has been pretty good. My only complaint is that it takes a long time for recordings to load and play.

6 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Ambrish Srivastava

I did not receive sufficient instruction or time to learn how the system works. I have had problems with installation and now the cameras are not working correctly. to c

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Michael Patten

POOR COMMUNICATION CALLED AND ON HOLD FOR EVER ALSO EMAILED FOR THE BUY OUT THEY SAID ALL I NEED IS THE LAST PAYMENT AND THEY KEEP DECLINING THE BUY OUT YOUR COMPANY IS GARBAGE

6 years ago

check_circle

Verified Customer

star star star star star

Roxanne

The best thing about vivint’s security system is the cameras because you can talk through them.

6 years ago

check_circle

Verified Customer

star star star star star

William

6 years ago Edited June 1, 2022

check_circle

Verified Customer

star star star star star

Amy

The cameras are very cleat and everyone has been prompt and we haven’t had any problems with it.

6 years ago

check_circle

Verified Customer

star star star star star

Aimee

Customer service is super quick to respond. The camera feeds and response time is quality.

6 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Joiolyn

I’ve been promised things that I have still not received. It always seems to mark the system as not locked when it is locked and it goes off without being triggered.

6 years ago

check_circle

Verified Customer

star star star star star

Nivia

Everything is working great. I like the features. The people are available and knowledgeable.

6 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Bill Beard

Middle of the road. The doorbell cam quit working within three weeks after installation. I was on the phone for 50 minutes before I was able to speak with a live person.

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Courtney

They accidentally shut our security system off it has been off for 2 weeks and they were supposed to turn it back on and we have not received a call about anything yet horrible customer service

6 years ago

check_circle

Verified Customer

star star star star star

James Mines

Excellent company, state of the art equipment. I definitely feel safe and secure

6 years ago

check_circle

Verified Customer

star star star star star

Wendy Votroubek

Exceptional, very easy to use, We have found it to be more useful than we even thought

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Austin

Pretty good for features but way too expensive. Add a long term contract and high pressure sales, I would not recommend to any one who wasn't rich.

6 years ago

check_circle

Verified Customer

star star star star star_border

Mark

We’ve only been customers for a couple of months but I like their system. Everything seems to be working fine.

6 years ago

check_circle

Verified Customer

star star star star star_border

Ms Alvarado

This gives me peace of mind. It does the job. Every time I call, everybody is excellent. Very patient.

6 years ago

check_circle

Verified Customer

star star star star star

Dave

Got a friends and family discount and I like how easy it is to operate and get issues resolved.

6 years ago

check_circle

Verified Customer

star star star star star_border

Vivian South Bend, IN

Started out a bit shaky with the internet connection. Technicians here multiple times, but bugs have been worked out.

6 years ago

Reply from Vivint

Thank you for your feedback, Vivian! We are so glad to hear about your experience with Vivint and that all issues have been resolved.

Sep. 10th, 2020

check_circle

Verified Customer

star star star star star

Barbara Kalispell, MT

Great experience so far. Great customer service and helpful with any problems that occur

6 years ago

Reply from Vivint

Thank you for your feedback, Barbara! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 10th, 2020

check_circle

Verified Customer

star star star star star

Roy Forgy Pueblo, CO

Excellent. The equipment is good and easy to use. The system is intuitive and work like expected.

6 years ago

Reply from Vivint

Thank you for your feedback, Roy! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 10th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Keisha Las Vegas, NV

They say I owe $3000 and some other outrageous bs . I'd never even go with them in the first place if I knew the equipment cost $3000 lol next time I'll go get my own system from Walmart . Never again

6 years ago

Reply from Vivint

Thank you for your feedback, Keisha. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Sep. 10th, 2020

check_circle

Verified Customer

star star star star star

Elaine Roberts

Great. The agents are very helpful, patient deal with any questions or problems immediately.

6 years ago

Reply from Vivint

Thank you for your feedback, Elaine! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 10th, 2020

check_circle

Verified Customer

star star star star star

Kim McBride Lexington, KY

All good both the product design and customer service installation and follow up

6 years ago

Reply from Vivint

Thank you for your feedback, Kim! We are so glad to hear about your experience with Vivint and how you're loving your system

Sep. 10th, 2020

check_circle

Verified Customer

star star star star star

Tim Harden Frisco, TX

Always outstanding on every encounter, the technicians are always well trained and customer focused

6 years ago

Reply from Vivint

Thank you for your feedback, Tim! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 10th, 2020

check_circle

Verified Customer

star star star star star

Michael Ramirez Fort Stockton, TX

Excellent service and protection we did like the way they take care of our questions

6 years ago

Reply from Vivint

Thank you for your feedback, Michael! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 10th, 2020

check_circle

Verified Customer

star star star star star_border

Jenifer Virginia Beach, VA

positive - they stay current with new tech and services, respond quickly to calls and have good rates

6 years ago

Reply from Vivint

Thank you for your feedback, Jenifer! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 1st, 2020

Vivint Reviews