Vivint: Read 8,283 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star_border

Robert Wade Del Rio, TX

Mostly positive...some of the support for digital access/control isn't where it needs to be, but the systems are great and the support for security is fantastic.

6 years ago

Reply from Vivint

Thank you for your feedback Robert! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

check_circle

Verified Customer

star star star star star_border

Harry Covington, GA

Been a good experience so far with them. Just an outage or two here or there and a false alarm due to motion sensor going off when no one was home and no entry.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Frank Burkburnett, TX

Mixed feelings.. There has been a couple of times the system has failed during the night. This has left me with the feeling that your system might go off during the night falsely.

6 years ago

Reply from Vivint

Thank you for your feedback Frank. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Aug. 5th, 2020

check_circle

Verified Customer

star star star star star

Debbie Roberts Decatur, IL

Excellent service. Every time I've called to ask a question or had a problem was treated well and things were taken care of.

6 years ago

check_circle

Verified Customer

star star star star star

Edward Michael Avaritt

Very good experience - the reps are very professional and seem to know what they are doing. I really like the way they set up my system

6 years ago

check_circle

Verified Customer

star star star star star

Derwin Robinson

Great system! Best alarm system I've used and their monitoring service is always on point. Vivint gives me and my family the added since of security!

6 years ago

check_circle

Verified Customer

star star star star star

Debra Gould

When my main board stop working they were here the next day and replaced it no charge and then checked the rest of the system.

6 years ago

check_circle

Verified Customer

star star star star star

Bennie Mann

Excellent service! We moved 3 times in one year and each time Vivint came out removed our old equipment to our new home!

6 years ago

check_circle

Verified Customer

star star star star star_border

Diane cahelo

Good company - the only issue Is the door bell video, it does not notify you when someone is there. You always have to reboot the system weekly for it to work properly.

6 years ago

check_circle

Verified Customer

star star star star star

Andrew Scott

Visit has been protecting my family for over six years. My wife and kids have never felt has secure as they do with Vivint.

6 years ago

check_circle

Verified Customer

star star star star star_border

Anna Jones

I've had Vivint for several years and find it to be very effective. I recently added a ping camera to my system. Customer service has always been helpful when needed.

6 years ago

check_circle

Verified Customer

star star star star star_border

Jill

The times I’ve called, I’ve gotten very good feedback and answers to my questions. There are some bugs, my garage door won’t close some time, but it is a good system.

6 years ago

check_circle

Verified Customer

star star star star star

Carol

Everything is my house is secure. I don’t have any problems with the equipment but it can be sometimes hard to get through to customer service.

6 years ago

check_circle

Verified Customer

star star star star star_border

Joann

I’ve had Vivint for about 6 years. It’s okay. It is very expensive. Sometimes you have to wait forty minutes for service. I like the cameras and I don’t like ADT.

6 years ago

check_circle

Verified Customer

star star star star star_border

Leslie

For some reason, my service was discontinued for several months without my knowledge or permission and there is no reimbursement because I was paying during that whole time.

6 years ago

check_circle

Verified Customer

star star star star star

Anonymous

They came to my door and offered to install the system several years ago. It has been easy and they help walk me through whatever I am trying to do.

6 years ago

check_circle

Verified Customer

star star star star star

Lori

The best thing is having it all online. I also like the microphones. They come out to my house quickly when I need them.

6 years ago

check_circle

Verified Customer

star star star star star

Judy

It's all state of the art. It all work well. It does its job and I am thrilled with it. Their customer service is second to none.

6 years ago Edited September 14, 2021

Reply from Vivint

Thank you for your feedback Judy! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

check_circle

Verified Customer

star star star star star

Joseph

I feel secure at night. I live alone since my wife passed away. The quality is very good. They do a good job, I hope they lower their prices.

6 years ago

Reply from Vivint

Thank you for your feedback Joseph! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

check_circle

Verified Customer

star star star star star

Anonymous

The best thing is the app and the wireless mobile. They do a great job. Every time there is a problem, the problem is taken care of.

6 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

check_circle

Verified Customer

star star star star star_border

Danielle

Customer support is prompt in responding to any questions. The doorbell doesn’t always record what it should or notify but it is easy to have an app.

6 years ago

check_circle

Verified Customer

star star star star star

Linda

It’s dependable. If the system goes down, they take care of it, even through they are not local. Every promise they’ve made, they’ve kept.

6 years ago

Reply from Vivint

Thank you for your feedback Linda! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

check_circle

Verified Customer

star star star star star

David

The equipment is simple to use. I go on my phone and I can see what is going on around my house. Any problem I have, they correct it.

6 years ago

Reply from Vivint

Thank you for your feedback David! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

check_circle

Verified Customer

star star star star star

Joel

Everything is working fine and in good condition. The technician and salesperson were great. Everything is accurate. I like the doorbell camera.

6 years ago

Reply from Vivint

Thank you for your feedback Joel! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

check_circle

Verified Customer

star star star star star

Sparkus

I feel safe in the house. I can see when people are coming to my door. It is reliable equipment. I would highly recommend Vivint.

6 years ago

Reply from Vivint

Thank you for your feedback Sparkus! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

check_circle

Verified Customer

star star star star star_border

Trevor

The best part of Vivint is the app. We've had some issues with the equipment. Good customer service. I guess their pricing could probably become more competitive.

6 years ago

check_circle

Verified Customer

star star star star star_border

Paula

We get personal contact if our alarm goes off when we're not home. They've always been good, they've always been reliable. We didn't realize the need to replace batteries.

6 years ago

check_circle

Verified Customer

star star star star star_border

Sandy

It's reliable. It's very efficient and accommodating and it doesn't take up a bunch of space. Sometimes you get a service representative and sometimes can't.

6 years ago

check_circle

Verified Customer

star star star star star

Tamara

I do have problems with my doorbell camera from time to time. I get all my questions answered when I call in. I don't have to wait long.

6 years ago

Reply from Vivint

Thank you for your feedback Tamara! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

check_circle

Verified Customer

star star star star_border star_border

Janice

It's good quality work. We're supposed to have a doorbell with a camera in it and we thought they would make the arrangements to install the doorbell, which they didn't so we don't have that attached.

6 years ago

Reply from Vivint

Thank you for your feedback, Janice. We'd like to see how we can assist you with your issues. Please Chat in with us 24/7 so we can discuss this further, and make sure you are taken care of. 18002165232

Jul. 15th, 2020

check_circle

Verified Customer

star star star star star

Anonymous

The person who installed it was extremely helpful and knowledgeable and the quality of the security experience is very high.

6 years ago

check_circle

Verified Customer

star star star star star

Mary

The system works pretty well and I feel safe. Sometimes it does give false alarms. The team explains everything and updates me.

6 years ago

Reply from Vivint

Thank you for your feedback Mary! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 13th, 2020

check_circle

Verified Customer

star star star star star

Jay

They always help me and I've never had an issue after I talk to customer service.. It's fixed every time. The hardware has never failed.

6 years ago Edited September 14, 2021

Reply from Vivint

Thank you for your feedback Jay! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 13th, 2020

check_circle

Verified Customer

star star star star star

Flor

Always friendly quick and efficient. I like the technology Vivint has. They are quick in case of fire alarms. Up to date with technology.

6 years ago

Reply from Vivint

Thank you for your feedback Flor! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 13th, 2020

check_circle

Verified Customer

star star star star star

Denise Paducah, KY

Excellent, always helpful if any issues arise, spot on if an alarm triggers. We're very comfortable with using them as our security service.

6 years ago

check_circle

Verified Customer

star star star star star

Amere Zephyrhills, FL

My experience with Vivint has been positive. I love the system and am so glad I switched from my previous home security company.

6 years ago

check_circle

Verified Customer

star star star star star_border

Jim S. Poplar, MT

Vivint has given me real piece of mind knowing they are monitoring my home when I am away. fast response from thier monitors gives me a good sense of security.

6 years ago

check_circle

Verified Customer

star star star star star

S. Wuschke

good, no complaints. Staff was able to help with any issues which were few and related to me learning about the system.

6 years ago

check_circle

Verified Customer

star star star star star

Virginia Spruce Lakeland, FL

All of our dealings have been good. We have not had a problem where we needed any help but it is nice to know they are there if we do.

6 years ago

check_circle

Verified Customer

star star star star star

Lisa Mesa, AZ

Very happy with the service. If any questions arise, the service tech has been very helpful in helping me understand and resolve the issue.

6 years ago

check_circle

Verified Customer

star star star star star

Thomas and Lori Karolewski Chicago, IL

My wife and I have had Vivant monitoring our home for over four years and we have never been disappointed. We are extremely happy with this system.

6 years ago

check_circle

Verified Customer

star star star star star

Jose

The equipment is good and they're constantly upgrading and offereing us that equipment as well. They're helpful and efficient.

6 years ago

check_circle

Verified Customer

star star star star star

Thomas

It's easy, good to use. They've always answered all my questions. I need to get it updated. It was great now is so old. I got my money's worth.

6 years ago

check_circle

Verified Customer

star star star star star

Linda

It's easy to reach them, not a very long wait time. They seem to call me when anything is not right. I like the doorbell.

6 years ago

check_circle

Verified Customer

star star star star star

Charles

I've had internet issues with it. Every time I call, they're very knowledgeable and they have been very good at helping me.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Anonymous

A lot of times we have problems with the door locks. We got problems going on with certain things at certain times. The customer service is good. They always try to help me with whatever was going on.

6 years ago

Reply from Vivint

Thank you for your feedback. We'd like to see how we can assist you with your issues. Please Chat in with us 24/7 so we can discuss this further, and make sure you are taken care of. 18002165232

Jul. 15th, 2020

check_circle

Verified Customer

star star star star_border star_border

Verna

Equipment is all new and modern. They look at things right away if there is an issue. I like the phone app. It's easy to control and I can check stuff around the house when I'm not here.

6 years ago

Reply from Vivint

Happy to hear you've had such a great experience! Please let us know if there's anything we can do to further assist you.

Jul. 15th, 2020

check_circle

Verified Customer

star star star star star_border

Lottie

Every time I've had a situation come up they've always been right on top of it. I like the sensitivity of the equipment - it does the job that it's suppose to do.

6 years ago

check_circle

Verified Customer

star star star star star

Helen

I like all their equipment. I like the cameras and that they are in the windows and that I get a notification when the door or window is open.

6 years ago

check_circle

Verified Customer

star star star star star

Yolanda

They're knowledgeable. I haven't had any problems and I like the monitors. Maybe some free batteries after a year of being a customer would be nice.

6 years ago

Vivint Reviews