Vivint: Read 8,283 User Reviews From Real Homeowners

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Verified Customer

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D.INGRAO

Very disappointing. Equipment began failing after 35 days. Waited two weeks for a service technician, who fixed it 3 times and it would fail again within an hour. Then a motion sensor began to send false alarms. The police responded when I was out of phone range. Customer service usually requires a wait time of 30 minutes or more. I cancelled my contract and they removed the equipment. Now I'm still waiting for a refund.

6 years ago

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Verified Customer

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Merry Beitzel

Horrible service for both security and customer service! I have only been late by a few days and at latest a week. Vivint reported to my credit that I was over 60 days late. This caused my credit score to drop over 70 points!! My account had never reflected this and I have always paid inside the month I am due. Only had this service for 3 months and this is just one issue. The quality of the doorbell camera at night is bad. Very scratchy and constantly skipping. My internet is not to blame, because everything else in my smart home works perfectly!

6 years ago

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Verified Customer

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Brian Busch

All the equipment works! I needed a change after it was all complete and the change was made with no additional charges or complaint. cost is somewhat high - but the system works!

6 years ago

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Verified Customer

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Dave Holt

It has been great so far! The camera is very clear so I can see well from my phone and iPad. The customer service is friendly. I have no complaints!

6 years ago

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Verified Customer

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Caera Flood

I just installed my third alarm system. Service and equipment are the best by far. I will continue using their services and recommend.

6 years ago

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Verified Customer

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Jeffrey Edwards

absolutely love it! quality of videos are excellent and love that it has sound too! wouldn't go with another company for nothing

6 years ago

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Verified Customer

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Steve

We Love Our Vivint Security System, it is very reliable and very accessible from Our phones and even opens the garage door

6 years ago

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Verified Customer

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M

Everything has been pretty good. There are pretty good features. I like the video. It is nice to feel secure, it is very comforting.

6 years ago

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Norman

The cameras rarely work. I have spent several occasion over five or six hours on the phone with their technical support trying to fix the cameras but they refuse to send out a tech to fix it. They keep telling me to reboot the panel and they doesn’t actually fix the problem. When the equipment works, it is great but when it doesn’t, it is basically useless.

6 years ago

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Verified Customer

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Robin

Durable, dependable, the only thing I suggest is not having to install in on the day. Make appointments better suited for your time schedule.

6 years ago

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Verified Customer

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Kerry

Easy to use and I can see what is going on at the house when I am not there. There haven’t been any issues that they could not fix.

6 years ago

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Verified Customer

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Paul

Being able to feel secure and being able to see what is going on outside the house when you are not there is the best. It is easy to use.

6 years ago

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Verified Customer

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Linda

The cost of the equipment is a little pricey but it gives me peace of mind because I live by myself. I am pleased with it. They always answer my questions.

6 years ago

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Verified Customer

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Shameka

Best thing is the keyless entry. The cameras does have a delay but everything works and everyone was great, from the salesperson to the people on the phone.

6 years ago

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Verified Customer

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Gins

The features that it comes with such as the cameras are great. It notifies you if somebody comes to the house. It is easy to get a hold of somebody quickly to talk to.

6 years ago

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Verified Customer

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c horkey

Not happy, I had called in to solve a problem and it still has not worked. I dont like where the good camera is . He put it there anyways . every camra is to low like he didn't want to get up on a latter

6 years ago

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Verified Customer

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Valente Ortiz

Poor installation service. The installer lost the key to my panel box and he has not contacted me to replace the lock or return the key. I am very upset and fear that my safety is jeopardized because he left my house with the key to my lockbox for my alarm panel. I have been trying to get some help from the POC Will R. but he has failed to resolve the problem.

6 years ago

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Verified Customer

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Unsatisfied Customer

My experience has been horrible. The salesman said that I would not be billed for the first month's service because I had just paid my monthly bill with my prior provider. However, I was still billed. Shortly after I switched to Vivint, the salesman stopped responding to my calls and texts. I'm leaving Vivint after less than one month due to their horrible service. It is the worst service I've ever received. Do not recommend

6 years ago

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Verified Customer

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John

Well the video is the only thing that seems to be working and that is fine, but I don't like the garage door opener-it messed up our regular push button garage door openers and when trying to use it on the app just takes too long for it to open or respond thru the app. I really don't like it

6 years ago

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Verified Customer

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Deborah Jones

THE CUSTOMER SERVICE PERSON WHO CAME TO MY DOOR WAS NICE AND PLEASANT AND HE NEW THE PRODUCT VERY WELL AND THE INSTALLTION OF THE EQUIPMENT WAS DONE QUICKLY.

6 years ago

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Verified Customer

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Heriberto Rodriguez

Vivint has been everything I have expected and more. I love how user friendly it is. Great security system for the money. 5stars

6 years ago

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Verified Customer

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Gina Paradis

Right now I am not a very happy camper with vivint. My cameras do not work right! I cannot get any body here until the 29th of September and today is only the 8th! When I talk to someone they have no clue what to do. That is after I have been on hold for 45 minutes and switched numbers 3 or 4 times.

6 years ago

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Verified Customer

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Donna Sheline

Representatives are always professional and easy to work with. The system is great and provides a safe and peaceful environment.

6 years ago

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Verified Customer

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David

The equipment is easy to use. It is a little expensive but other than that it is good. The mobile access is good. They follow through on the promises they make.

6 years ago

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Verified Customer

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Nicole

Affordable and the best thing is the video camera. It is easy to use and they provide clarity and explain things extremely well.

6 years ago

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Verified Customer

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Danielle

Vivint is a really good security system and it is cost effective. I feel like is made of quality materials. Customer service is great.

6 years ago

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Verified Customer

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Darby

Best service to go with for the protection, they cover everything I need them to cover and I can call them in the middle of the night.

6 years ago

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Verified Customer

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Vanetta

The techs they hire are not qualified to do their job. I like the technology, it is pretty current, and the app and when you call them they are able to fix whatever issue you are having.

6 years ago

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Verified Customer

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Benjamin

Love the cameras and just about everything about it. It is a really good system. It is secure and wonderful. They are also really nice as was the technician.

6 years ago

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Verified Customer

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Curtis

Customer service is great. They are always prompt and on time with any needs that I have. The system is easy to access and to use.

6 years ago

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Verified Customer

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Stephen

Easy to use and they were able to offer me things to tailor it to our specific purposes that we need in our home. Installation was really great.

6 years ago

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Verified Customer

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Rose Cleveland, MS

I am pleased with the company. They have responded quickly when I had a question. Fortunately, I have not had a security issue.

6 years ago

Reply from Vivint

Thank you for your feedback, Rose! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 10th, 2020

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Verified Customer

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Anthony Larry Jr. Alexandria, LA

If electric goes of it looks like the system does not work. But I'm still new with the program and I want to giver it a chance.

6 years ago

Reply from Vivint

Thank you for your feedback, Anthony! We are so glad to hear about your experience with Vivint.

Sep. 10th, 2020

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Verified Customer

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Linda Bullard Jonesboro, GA

I really like the cameras (doorbell & over the driveway). It is very cool to be able to see who's visiting my property, while I'm away from home. So far so good.

6 years ago

Reply from Vivint

Thank you for your feedback, Linda! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 10th, 2020

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Verified Customer

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Gordon Ford

We are extremely happy with the service and response time to anything that has happened, definitely recommend Vivint to all inquiries about them.

6 years ago

Reply from Vivint

Thank you for your feedback, Gordon! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 10th, 2020

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Verified Customer

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Elizabeth Gaines Mountain Home, ID

I think having a key fob would be nice, and I am wondering why my friend has received a better offer than me. I don't know how to talk to someone about another Camera

6 years ago

Reply from Vivint

Thank you for your feedback, Elizabeth. We would be happy to look into getting you a key fob, as well as another camera. So that we can, please contact our Support team at 1-800-216-5232

Sep. 1st, 2020

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Verified Customer

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Terry

Customer service is always able to answer my questions. I have no problems with the equipment. We actually moved it from one location to another.

6 years ago Edited September 14, 2021

Reply from Vivint

Thank you for your feedback, Terry! We are so glad to hear about your experience with Vivint and how you're loving your system.

Aug. 25th, 2020

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Verified Customer

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Billie Woodbury, GA

Equipment is up to date. I am glad I have it though I did have a bad experience with them when I first signed up and it is not loud enough if you are in the upper part of the house.

6 years ago

Reply from Vivint

Thank you for your feedback Billie. We appreciate your honesty about your experience. Please contact us in the future if you would like to expand your system to other parts of your home. If you would be interested, please contact our Support team at 1-800-216-5232

Aug. 25th, 2020

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Verified Customer

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Michael Huntington, WV

Like the cost and the quick response. The system seems to operate flawlessly. They are always willing to help you if you call customer service.

6 years ago

Reply from Vivint

Thank you for your feedback, Michael! We are so glad to hear about your experience with Vivint and how you're loving your system.

Aug. 25th, 2020

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Verified Customer

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Kevin Colorado Springs, CO

They worked with us when there were some issues. It was with the house when we purchased it and they went out of the way to make it so the seller had paid it off.

6 years ago

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Verified Customer

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Diane

Some friends recommended Vivint to us. The staff is very good, they are helpful, and we have had very few problems with the equipment. The app was a little bit difficult.

6 years ago

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Verified Customer

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Martin Houston, TX

My home looks more secure with Vivint. It’s unique. You can see anyone coming to your door. I am pleased with it, everything is great.

6 years ago

Reply from Vivint

Thank you for your feedback, Martin! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 10th, 2020

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Verified Customer

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Joye Midlothian, VA

The security system does what it supposed to do. I never have to call customer service about it. It is an upgrade from what I had before.

6 years ago

Reply from Vivint

Thank you for your feedback, Joye! We are so glad to hear about your experience with Vivint and how you're loving your system.

Aug. 25th, 2020

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Verified Customer

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Claudia Michigan City, IN

Helped me fix my problem and sent the technician out to also check problem with the extra insurance that I took out really helps faster service also

6 years ago

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Verified Customer

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Keith Sperry Draper, UT

Excellent. The service is very prompt, and they have been helpful and understanding with errors I've made like false alarms etc

6 years ago

Reply from Vivint

Thank you for your feedback Keith! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Christine McKenna Palm City, FL

No complaints. Love the system. I can on my cats during the day with cameras. I don't have to worry about getting locked out with door knob.

6 years ago

Reply from Vivint

Thank you for your feedback Christine! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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John Easton, PA

Been with Vivint for 13 years and they are too notch company. I recommend thenm to everyone who is looking for security company for their home.

6 years ago

Reply from Vivint

Thank you for your feedback John! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Glen Bardstown, KY

Very quick to respond to alarms. Peace of mind when leaving the house. Peace of mind at night when setting stay at home alarm. Feel much safer against home intruders.

6 years ago

Reply from Vivint

Thank you for your feedback Glen! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Jill

We have the Vivint security system and we love it. Having the doorbell camera has been really nice. We love that we can check the app from our phones wherever we are.

6 years ago

Reply from Vivint

Thank you for your feedback Jill! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Debbie Roberts Decatur, IL

Excellent service. Every time I've called to ask a question or had a problem was treated well and things were taken care of.

6 years ago

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